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Sep 20, 2019
Full time
About the role:  We have two roles open to join our Onsite team in Las Vegas. In this role you will quality check, reprice, exchange and reissue reservations as well as check pricing options via the company’s proprietary booking platform and manage online web bookings, queues and multiple inboxes. You will work directly with one of our premium brand partner’s agents and their customers ensuring optimal customer satisfaction.  You will assist our partner’s team to book and confirm flight reservations, customer requests, and manage all schedule changes submitted by the airlines ensuring there is no disruption to the client’s itinerary ensuring maximum customer satisfaction. You will also assist in rolling out best practices to the team to optimize use of an agent desktop, provide insight to search filters and best flight routes. You will maintain up to date knowledge of company’s airline contracts and policies with preferred suppliers to ensure best utilization opportunities.  We are looking for a team member who is used to working in a fast-paced environment and enjoys multi-tasking without lowering service standards. You will be as passionate about customer service as we are and look tirelessly for solutions to offer customers when issues arise with their travel arrangement. You recognise which matters take priority and know how to utilise your phenomenal communication skills (both written and spoken)     The work schedule for these roles are specifically: Tuesday - Saturday (off days: Sunday and Monday) Or Monday - Friday    Who Are You?   You come with experience from a fast-paced environment and you are the master of interpersonal skills: both written and spoken. We will expect you to be skilled in quality assurance and support for online bookings – the ability to review flight reservations and execute accordingly – ensuring our customers receive the highest level of service possible! You will manage all internal queues and processes as required and your experience managing escalations allows you to prioritise accordingly. You are a phenomenal multi-tasker whilst maintaining productivity in a self-directed work environment. Experienced Travel Consultant with advanced Galileo and/or Amadeus skills Ability to handle ARC documents through Apollo Ability to refund, void and or cancel tickets effectively with little monetary impact T&E process experience Issue confirmation and invoices Ability to handle problem files and provide best solution for the customer Knowledge of fare classes, pricing and accounting associated with scheduled airline flights. Minimum of 3 years Travel Industry experience Completion of an IATA Amadeus Certificate is an advantage. You will need to be fluent in English to perform this role. (written and spoken) Recent and advanced knowledge of GDS. Preferably: Amadeus. Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need. Please note: Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in the US
Personnel Travel Consultants New York, NY 10158, USA
Sep 18, 2019
Full time
Our Clients are seeking an Experienced Agent who can book Corporate & Leisure Travel, accurately and expediently attends to travel bookings for air, hotel, cruises, tour packages, and ground transportation. Provides exceptional customer service to corporate clients while booking travel per company guidelines and provides the same level of customer service by providing travel options to leisure clients that meet their expectations.  Responsible for selling and retaining travel clients for tour packages, cruises, hotels, airfare, etc. Process bookings in a timely and friendly manner for phone calls, emails, appointment and walk in clients. Manages phone queues by promoting and maintaining excellent client relations while managing corporate travel plans. Provides prompt and accurate service processing air, hotel, and ground transportation. Provides assistance in booking frequent flyer points, upgrades, transfers, schedule changes, air cancellations, exchanges, lost baggage, mco’s, refunds, revalidations, and resolves PNR issues with refunds, complaints, and no shows. Researches destinations, hotels, cruises, airfare options, site seeing, and additional trip information to best meet the client’s needs and expectations. Attends webinars and studies destination demographics, amenities, values, specials, new hotels, etc. Is knowledgeable of world events and weather that might affect travel plans. Verifies rates and company travel policies via the company profile to ensure accurate booking for clients per company guidelines. Processes airfare, hotels, and ground transportation via Sabre. Updates client information in an approved database. Processes travel requests for deposits and payments. Creates and processes accurate invoice using Sabre and back office systems. Processes final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments. Follows up with clients returning from trip and contacts past clients to notify of specials and offer assistance with future travel plans. Skills/Experience Required: The Dual Agent serves as front line support for corporate and leisure clients, therefore exceptional Customer services skills are an absolute requirement. Follow up to ensure everything is processed properly and client is satisfied is essential. Must be able to execute detailed procedures accurately under minimal supervision. High School Diploma/GED Travel School Certificate or A.S. degree in travel/tourism preferred. GDS certifications preferred. 2-5 years travel industry (preferable Corporate & Leisure Travel) & GDS Experience. Thorough knowledge of SABRE GDS is required. Regular and dependable attendance and punctuality is required.