Singles Travel International West Palm Beach, FL, USA
Feb 16, 2019Full time
Job Description Singles Travel International is a leading vacation company specializing in group vacations for single baby boomers. Our reputation is excellent and we are the only singles vacation company with an A+ at the BBB. Our small group of professionals care about making vacation dreams come true, enjoy an open environment where individuals are inspired to grow and work in harmony with one another. Join the team and be a part of an exciting opportunity. Our Group Coordinator will be responsible for operating the back end of 30+ group. Excellent attention to detail at a fast pace with complete accuracy is required. This virtual position requires the ability to be highly productive in a self-directed work environment yet dedicated to team goals and results. As a Group Coordinator, you will learn about the inner workings of the travel and vacation industry, and you could even access exclusive discounts when you make travel plans for yourself. Responsibilities: Reporting to the CEO, this position will be responsible for the daily operations of our global cruise and tour programs. General * Follow established procedures and timeline for each trip adhering to the Operations Timeline set up in Teamwork Project Management Program including monitoring counts and reporting to vendors, meeting deadlines for all elements of a departure * Communicate with members about each trip via the trip chat and automated messages * Prepare trip documents and Final Vacation Details & Meetup Info document for every departure *Manage all options and prepare manifests for each trip including shore excursions, optional tours, specialty dining, dine-arounds, transfers, etc. * Compare final billing reports from vendors against traveler manifests and present to accounting for accurate payments * Client Invoice Updating – adjusting invoices with additional services (hotels, tours, transfers), applying payments and updating manifests Team Prep & Coordination * Coordinate essential requirements between vendors and Concierge Team * Prepare Day-to-Day map of Concierge Team responsibilities for each program in Excel * Prepare reports and update templates in Excel and Word for Prep Team to deliver on site support materials Service Continuity * Respond to Help Center inquiries and answer incoming calls in a timely and professional manner * Learn our products thoroughly in order to answer inquiries * Set up surveys in Survey Monkey after each trip * Empowered to improve procedures whenever possible based on member feedback Team Environment * Create and maintain mutually beneficial rapport with team members, concierge team and vendors * Respect team members according to our team norms commitment Job Skills & Qualifications Required: * Organized, Disciplined and Detail Oriented * Exercise effective time management and ability to prioritize based on deadlines * Excellent Memory Skills * Math Skills: Familiar with Excel formulas, percentages, basic algebra * Quickly grasps new ideas & concepts and able to integrate and implement on a continued basis * Able to follow instructions * Compelled to do a better job every time – looking to improve the system * Excellent written, proofreading and oral communication skills * Inquisitive * Creative problem solving * Persistent – does not take “No” for an answer * Assertive * Punctual * Die Hard Follow Through * Team Player * Self-motivated and demonstrate initiative with a strong commitment to personal goals, objectives, and work ethic. * Ability to work under pressure and effectively multi-task while maintaining professional rapport with teammates, vendors and members is essential. Preferred: Teamwork Software, Client base, Cruising Power, NCL Agent Portal Singles Travel International is an equal opportunity employer that considers all applicants based on job qualifications, without regard to race, color, religion, sex, national origin, age, disability or genetic information. Job Type: Full-time Application Questions You have requested that candidates respond to following questions: How many years of Group Travel Planning experience do you have? What is the highest level of education you have completed? Are you authorized to work in the following country: United States? Are you willing to undergo a background check, in accordance with local law/regulations?