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Kognitiv Toronto, ON, Canada
Aug 15, 2019
Full time
About the role  We currently have a brand new and exciting role as an   Air Ticketing Specialist   to come and join our downtown Toronto team.  Sitting in our Operations Team, you will report into our Air Operations Manager. In this role, you will be responsible for the processing of ticketing requests, as well as the creation and management of our automated ticketing platform. You will be our Air Ticketing ‘go-to’ person and you will help educate the business on current events and topics in the field. This role is the first of its kind at Kognitiv and you will have the opportunity to create, manage, own and grow your own department within a global organization.   Your main areas of responsibilities are (but not be limited to): Own all ticketing Assist with ARC and BSP Reconciliation Proactively look for opportunities to optimize margin and improve guest value Responding to service-related inquiries on the service desk to assist with booking, pricing and/or air inquiries Assisting clients directly with resolving airline issues Maintain queues for quality control and schedule changes     Who are you?  To be successful in this role, we are looking for someone who is passionate about travel and who brings a dynamic and energetic approach to the role. The position requires GDS experience and attention to detail is key! You bring a high level of curiosity as well as conscientiousness with you and you are a master at keeping your cool whilst you are plate spinning! Your aviation background allows you to manipulate complex itineraries for the purpose of best pricing options, utilizing published and/or contracted net fares and you have the ability to read, understand and implement airline contracts. 2+ years’ experience with Amadeus and/or Travelport (Sabre a bonus) Process ticket requests in multiple GDS systems, including exchanges and refunds Understanding of BSP and IAR settlements ARC/BSP Debit Memos and Credit Memos Interest in current events within the Travel Industry We are an energetic, innovative organization with 200 employees globally and we are looking for exceptional people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role; get in touch!     Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need.   Please note: Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada.
Personnel Travel Consultants
Aug 15, 2019
Full time
Experienced Travel Agents / VIP Agents / Team Leaders - Proficient on Sabre Experienced Travel Agents – both Corporate & Leisure – NYC - Working for a Full-Service fast-growing Travel Company offices located in NYC.   Competitive Salary / Benefits VIP Agent - Must have High Level of Service / White Glove Service Expected /Excellent Customer Service Skills, Attention to Detail,  Accuracy & Consultancy Expected Team Lead -  goal is to provide leadership to manage an on-site and virtual team to meet and exceed client expectations. problem solving, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion. Sabre proficient and all current travel technology tools A minimum of 5+ year’s verifiable travel industry experience in a reservations related position or similar capacity Highly skilled Corporate Travel Professional.  Agent  MUST  have the following to be considered for the job:  Current Sabre experience  Strong International Reservations Be familiar with Online Booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail 
Travel Leaders Group Remote
Aug 12, 2019
Full time
Offer best in class travel consultation to Travel Leaders clients. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed. Service inbound corporate travel requests. Delivery extraordinary customer service to all Travel Leaders clients. Greet all clients with enthusiasm. Provide consultative service to travelers and travel arrangers throughout the booking process. Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed. Secure the lowest air/car/hotel rates available at time of booking. Utilization of client and Travel Leaders negotiated programs when applicable. Utilize GDS low fare search capabilities. Maintain goal expectations in the following areas: Productivity – measured by transactions per day. Quality – minimal customer service issues. Customer experience – measured through call monitoring performance   Leadership Abilities: Has strong understanding of own skill set and development opportunities Demonstrates exceptional team work Proactively offers support when ability matches need Acts as a leader among peers Thanks peers, for support they have provided Consistently demonstrates master of the guiding principles in daily work habits Ability to provide constructive feedback to peers and leaders when appropriate Ability to handle most difficult situations May seek minimal guidance, but generally has solution at hand Able to support peers in decision making Knows when to escalate to a supervisor Strong understanding of key TLC initiatives and employs strong change management skills consistently 5 years’ travel selling experience 5+ years’ customer service experience, preferably in the travel industry Exceptional/above & beyond, proactive customer service approach Fluent in Spanish and English language strongly preferred Ability to work between the hours of 10am-7pm EST required Excellent travel industry knowledge Mastery in WorldSpan GDS, with experience in multiple GDS’ GDS formats, short cuts, enhancements, pricing. Corporate travel experience required Expert in international travel bookings and process Experienced handling of multiple accounts Exceptional communication skills both written and oral Embrace change, adaptable, viewed as a leader