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Enterprise Events Group San Rafael, CA, United States
Nov 17, 2017
Temp
Job Summary The responsibility of the Air QC is to coordinate all functions of Final Ticket QC, including monitoring ticket queues and Final Confirm process of all programs with an air component, while maintaining the highest level of internal and external customer service. The Air QC Agent reports to the Air Manager for all of the Duties and Responsibilities listed below. The Air QC Agent is responsible for managing the Final Ticket QC process while coordinating with the different Air Project Managers all aspects of Final Ticket QC on specified projects, in addition to coordinate all aspects of Final Confirms while interfacing with the Reg and Ops Program Mangers. This position is in charge of a number of critical functions including: Coordinate Ticket QC with Air Project Managers, coordinate Final Confirms with Registration and ensuring all information is obtained at that point and participate in all Final Confirm Coordination Meetings. Among these duties, the Air QC Agent will also be responsible to support Air Projects or  other EEG projects on a need-by-need basis as assigned by Air Manager. Responsibilities Include: · Quality control of group bookings to include individual event parameters. · Verifying correctness of travel arrangements including ticketing, Phase IVs, ticket exchanges/changes, hotel nights, and fares. · Communicate issues to booking agent for correction, as needed. · Other duties as assigned. Requirements: · We require our travel consultants have a minimum of 5 years’ experience in the travel industry booking business travel both domestically and internationally · Experience with ticketing, changes and exchanges and complex multi-segment international and domestic fares. · Sabre experience is required. · Candidates should possess decisive and successful problem solving skills, be detail-oriented and have effective verbal communication skills.
Enterprise Events Group San Rafael, CA, United States
Nov 17, 2017
Full time
Enterprise Events Group is looking for a VIP Leisure Travel Agent to join our team. As a VIP Leisure Travel Agent, you will be responsible for providing exceptional and high touch experiences to our most valued customers. This position requires an individual who possesses not only exceptional interpersonal abilities but also the ability to work independently and well versed in both domestic and international travel/destinations. An intense focus on customer service is required to successfully perform this job, as well as consistently maintaining a high level of urgency, professionalism, and skill in communicating with others. JOB RESPONSIBILITIES Provide full-service leisure travel assistance for customers to include but not limited to air travel, hotel, resort, cruise, tours, sightseeing, car rental, etc. Manage entire travel experience for customers from initial request through departure and follow-up post travel Domestic and International FIT’s Check availability, process all bookings and tickets using Sabre Experience in booking domestic and international fares Destination research and recommendations based upon customer requests Support travel visa process as needed Gain knowledge of and maintain current partner network Ability to multi-task across multiple requests and last minute changes Stay on top of trends through ongoing learning on destinations, products and services through webinars and contact with sales representatives Maintain VIP profiles and records in online database REQUIREMENTS Travel experience (5+ years) and international travel experience Experience in managing travel for high-end clientele/VIPs is preferred Bachelor’s degree or related education/certification/training is preferred Sabre or other GDS experience booking and ticketing Strong customer service skills Excellent knowledge of tours and cruises worldwide Ability to communicate clearly, confidently and professionally with customers, co-founders, managers and co-workers both verbally and in writing Create a positive experience within each interaction opportunity Ability to work well independently, under pressure and effectively multi-task while maintaining professional rapport with customer is essential Ability to work in a fast paced environment with maintaining high quality results Excellent attention to details and strong organizational skills, as well as excellent problem-solving skills Proficient in Microsoft Office Experience in Salesforce.com or comparable database is a plus Please include a cover letter with your resume along with a detailed travel history and a custom itinerary you have   produced in the last year .
AAA Colorado Grand Junction, CO, United States
Nov 17, 2017
Full time
Purpose of Position : Provide the full range of AAA Colorado’s Travel Agency products and services accurately and in a professional manner. Job Description : Arrange leisure travel: cruises & tour packages, international and domestic air, car, hotel, and related travel services. Provide excellent customer service. Actively seek and develop current and new travel clients. Provide clients with up-to-date requested travel information, travel planning, and trip assistance. Job Qualifications & Requirements : Apollo reservations and travel school graduation or comparable travel agency experience. Ability to meet sales production requirements. Excellent knowledge of United States and world geography. Good computer skills and aptitude to learn new applications. Must attend training courses and work in an office environment and AAA Colorado Retail Store business hours. Salary and Benefits : Full-time agents earn a base of $34,000 plus incentive compensation along with travel benefits such as IATA card, FAM trips and industry and vendor certifications. Including incentive compensation, agent earnings range from $34,000 to $100,000 a year. AAA Colorado offers medical, dental, life insurance, paid time off, and 401(k) with a company match. At AAA Colorado, our mission is to create a culture that nurtures members for life by exceeding their expectations through valuable products and legendary service. We know that this is best achieved by inspiring employees to be innovative, compassionate and confident as they deliver the peace of mind that our members have come to rely upon.  You not only make a difference; you ARE the difference.   Our club originated in 1922 and today serves more than 650,000 members through retail branches and fleet facilities in more than 11 locations across the state along with a centralized 24/7 call center based at our headquarters in Denver. We provide roadside assistance and battery service, as well as many specialized services such as Insurance, Road-trip planning, Domestic & International Travel, Discount & Reward Programs and Auto Buying to name a few. AAA is a key advocate for issues impacting the traveling public, such as highway safety, road maintenance and related legislation.  As a AAA Colorado employee, you will make valuable contributions to our workplace, the lives of our members.
AAA Colorado Littleton, CO, United States
Nov 17, 2017
Full time
Purpose of Position : Provide the full range of AAA Colorado’s Travel Agency products and services accurately and in a professional manner. Job Description : Arrange leisure travel: cruises & tour packages, international and domestic air, car, hotel, and related travel services. Provide excellent customer service. Actively seek and develop current and new travel clients. Provide clients with up-to-date requested travel information, travel planning, and trip assistance. Job Qualifications & Requirements : Apollo reservations and travel school graduation or comparable travel agency experience. Ability to meet sales production requirements. Excellent knowledge of United States and world geography. Good computer skills and aptitude to learn new applications. Must attend training courses and work in an office environment and AAA Colorado Retail Store business hours. Salary and Benefits : Full-time agents earn a base of $34,000 plus incentive compensation along with travel benefits such as IATA card, FAM trips and industry and vendor certifications. Including incentive compensation, agent earnings range from $34,000 to $100,000 a year. AAA Colorado offers medical, dental, life insurance, paid time off, and 401(k) with a company match. At AAA Colorado, our mission is to create a culture that nurtures members for life by exceeding their expectations through valuable products and legendary service. We know that this is best achieved by inspiring employees to be innovative, compassionate and confident as they deliver the peace of mind that our members have come to rely upon.  You not only make a difference; you ARE the difference.   Our club originated in 1922 and today serves more than 650,000 members through retail branches and fleet facilities in more than 11 locations across the state along with a centralized 24/7 call center based at our headquarters in Denver. We provide roadside assistance and battery service, as well as many specialized services such as Insurance, Road-trip planning, Domestic & International Travel, Discount & Reward Programs and Auto Buying to name a few. AAA is a key advocate for issues impacting the traveling public, such as highway safety, road maintenance and related legislation.  As a AAA Colorado employee, you will make valuable contributions to our workplace, the lives of our members.
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