Enterprise Events Group
San Rafael, CA
Position Summary: Complete air, hotel, car, or tour arrangements as requested. Individuals must focus on delivering exceptional customer service at all times.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not intended to contain a comprehensive listing of the activities, duties, or responsibilities required of the position; additional activities, duties, or responsibilities may be assigned.
Responsible for completeness of air process from air bookings to final confirmation
Monitor airline ticket costs and reservations to determine if budget goals are being met and air blocks, if used, are efficiently utilized
Provide the highest degree of customer service within a strong team environment
Responsible for using discretion in determining correct course of action to take with any program-related issues
Track turnaround times of attendees to keep in line with client & EEG expectations
Maintain necessary proficiency for correct operations of all SABRE booking and ticketing and interfacing with Outlook, Salesforce and other IS applications as needed per program
Attend Air transition and weekly team meetings and execute tasks as directed
Notify Air Lead, Supervisor, or Operations Project Manager of any special attention or customer service issues
Coordinate and account for air and land arrival and departure dates in conjunction with the program team
Complete program ticketing as instructed
Manage special attendee requests and ensure follow up.
Coordinate with Sourcing Team to facilitate fare quotes and obtain specific destination information as needed.
Research destination as needed for success
Coordinate and assist with FIT travel and SABRE related bookings as specified
Required Travel: None
Environment and Physical Demands: This position operates in a professional office environment, using standard office equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The employee is frequently required to sit; stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl.
Strong customer service skills
Excellent communication skills
Keen attention to detail
Display initiative and ownership
Capability of making sound judgments
Diplomacy and tact
Education and Experience:
Minimum 4- 5 years travel industry experience
Proficient in SABRE or other GDS skills
Experience with Salesforce preferred
Familiar with airline processes and procedures
Experience booking FIT’s
Current understanding of domestic and International fares and ticketing
EEG is an equal opportunity employer and makes employment decisions on the basis of merit. Company policy prohibits unlawful discrimination.
My signature indicates I have reviewed this job description and understand the requirements, functions, and duties of this position.
TRAVEL INDUSTRY BACKGROUND IS MANDATORY
About the role;
We have an exciting opportunity for a dynamic and enthusiastic Training Manager , reporting into the Call Centre Director, to join the existing team here at Kognitiv in our Mississauga location.
You will be responsible for working closely with the Call Centre Lead Team and subject matter experts to create engaging training material which can be rolled out across the business for our reservations sales and support teams. The role also aligns with the global training teams to ensure consistency in the training, messaging and expectation across our Call Centres.
You know what makes a phenomenal sales and service person and provide others the path to becoming one
Utilizing the Call Centre’s strategic objectives, you'll deliver impactful training's to align with our vision and how it relates to expanding service growth
Consistently looking for ways to improve, you'll analyze data to ensure continual success and improvement of training's you deliver and individuals you influence
You know that impactful training doesn’t ever really end. As such, you'll also be an advocate for the sales Team - consisting of call-center employees - assisting them throughout new product launches and organizational updates.
You're able to communicate and provide feedback and coaching in a way that inspires and motivates others to succeed.
You're as energetic and inspiring as they come - always encouraging others to be the best version of themselves while demonstrating openness to change and commitment to personal/professional growth!
Areas of responsibility will include (but are not limited to);
Plan, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
Conduct ongoing refresher sessions
Assist in the development of our call quality standard; listening to a schedule of calls
Perform Call Control assessments and produce regular schedules call monitoring, while utilizing mandated performance scorecards.
Share feedback and coach the team to achieve quality targets that have been agreed
Identify performance issues and L&D needs
Focus on customer experience in the training as well as educating on industry specific knowledge
Promote continuous learning within our Sales Team
Who are you?
TRAVEL INDUSTRY BACKGROUND IS MANDATORY
This role will require senior or management experience working in the travel industry. In a fast-paced environment, your main responsibility will be ensuring that our sales team are serving our customer calls to the highest standard possible. You will be right in the heart of our contact centre, supporting our highly talented sales and service agents.
Your communication skills are second to none and you have the ability and confidence to build a training platform l and call quality standards to match the service levels targets and objectives.
Background in retail travel with minimum 5 years’ experience.
Previous position in senior or management role.
Experience in coaching, training delivery and an ability to engage the team
Ability to create training material from scratch
Phenomenal communications skills – both written and spoken
Thrive on ensuring new team members are given the best Induction training imaginable
Flexibility to engage in all new sales and service initiatives.
To be successful in this role, you are a person who thrives working in an ever-moving work environment, who loves juggling multiple project and topics simultaneously and you enjoy providing support and guidance to the team.
We are a fun, innovative organization with 200 employees globally and we are looking for exceptional people to come and join us in the Mississauga location. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role; get in touch!
Please submit your application by 30th Nov 2018
Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided based on qualifications, merit, fit and business need.
Please note; Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada.
Nov 09, 2018
Part Time and Full Time
International Tour Company specialized in travel to Europe is seeking airline ticketing agent for group travel (full or part time). Please note: only apply if you have experience in ticketing. Also note we are located in Aventura (North Miami).
Requirements: - Experience utilizing Sabre - Outlook, Word, Excel, Powerpoint proficient - Good command of the English language, verbal and written - Punctual, orderly and organized individual
Preferred characteristics, but not a must: - Travel experience, particularly to Europe - Knowledge of the Italian language
Please submit your resume as an attachment and state preference for full or part time position.
Essential Duties and Responsibilities:
Download and process records from the GDS
Reconcile transactions with ARC
Correct errors in ticketing and communicate with agents to prevent future errors
Building and producing reports for the agency and clients (corporate, group, university).
Apply unique identifiers for custom reporting (UDIDs in TRAMS)
Create and enhance smart keys for smoother booking and ticketing (I worked with Amadeus)
Use quality control to implement "if/then" conditions to ensure records have all the necessary information.
Review commissions for over or under applying according to contract with airlines
Review debit memos to dispute or pay
Prepare monthly/quarterly P&L, settlement statements to clients and invoicing where necessary
Prepare weekly transaction and traffic reports
Prepare monthly productivy reports
Any other ad hoc tasks as assigned
Diploma in accounting
Basic Excel skills
Self motivated individual with problem solving skills; meticulous and good attention to details
Job Type: Full Time
Experience: Accounting 3 years
Education: Associate (Required)