$55,000 - $65,000 yearly
Gant Travel
Remote
Gant Travel is looking for someone with travel agent/Amadeus experience to move into a quality control help desk position of sorts. This position is an excellent step for those who are looking to grow from being a travel agent or supervisor into an 'expert' role to help resolve unusual issues as they arise and fielding lots of questions around Amadeus, ticketing, helping on debit memos, etc. Looking for someone who is ready to roll up their sleeves, dig in to find resolutions and fixes, and would like to be considered the escalation point/source for a variety of topics. A unique way to use your knowledge to help others improve their skills and service capabilities.
Provide expertise & support for troubleshooting of issues related to the technology stack (Salesforce, Amadeus, and TalkDesk)
Create and keep procedure and process documentation updated
Escalate requests and issues to the appropriate internal team in an efficient manner
Ability to work and communicate with a...