For each group travel departure, a Group Coordinator serves as an integral part of the department to ensure all travelers unique itinerary details are accurately reflected for a flawless personal and overall experience.
Essential Duties and Responsibilities include the following:
Requirements:
Excellent communication and customer service skills [both with clients and colleagues];
Strong Microsoft Excel and Word Skills;
Attention to detail and formatting;
Must exercise effective time management and ability to prioritize based on deadlines;
General knowledge of destinations and geography;
Be self-motivated.
Duties:
Communications: Answer telephone and direct calls to appropriate staff, take detailed messages;
Answer emails in a timely and professional manner;
Learn our products thoroughly in order to answer these queries.
Database management: Maintain our customer/prospect database. This includes correctly entering names, addresses, and other marketing information. Keep track of client dates of birth, passport numbers, credit card numbers and other personal information;
Invoicing through proprietary database and accounting system (ClientBase).
Group and Charter Data Management: Maintain manifests for each group departure by keeping them up to date;
Manifests include, but are not limited to: Air [arrival and departure information], Guest Information, Pre and Post-Cruise Hotels;
Monitor validity of passport expiration;
Client invoice updating - adjusting this invoice unique to the guest booking, to accurately reflect itineraries and schedules (addition of hotels, flights, transfers, tours).
Other duties: Assist with preparation of final documents;
Create travel bookings: make simple bookings at hotels for accommodation and transfers, as directed by senior staff using existing templates.
Oct 29, 2019
Full time
For each group travel departure, a Group Coordinator serves as an integral part of the department to ensure all travelers unique itinerary details are accurately reflected for a flawless personal and overall experience.
Essential Duties and Responsibilities include the following:
Requirements:
Excellent communication and customer service skills [both with clients and colleagues];
Strong Microsoft Excel and Word Skills;
Attention to detail and formatting;
Must exercise effective time management and ability to prioritize based on deadlines;
General knowledge of destinations and geography;
Be self-motivated.
Duties:
Communications: Answer telephone and direct calls to appropriate staff, take detailed messages;
Answer emails in a timely and professional manner;
Learn our products thoroughly in order to answer these queries.
Database management: Maintain our customer/prospect database. This includes correctly entering names, addresses, and other marketing information. Keep track of client dates of birth, passport numbers, credit card numbers and other personal information;
Invoicing through proprietary database and accounting system (ClientBase).
Group and Charter Data Management: Maintain manifests for each group departure by keeping them up to date;
Manifests include, but are not limited to: Air [arrival and departure information], Guest Information, Pre and Post-Cruise Hotels;
Monitor validity of passport expiration;
Client invoice updating - adjusting this invoice unique to the guest booking, to accurately reflect itineraries and schedules (addition of hotels, flights, transfers, tours).
Other duties: Assist with preparation of final documents;
Create travel bookings: make simple bookings at hotels for accommodation and transfers, as directed by senior staff using existing templates.
TEMPORARY ASSIGNMENT – EXPERIENCED SABRE AGENTS – LARGE GROUP MOVEMENT
mid-November to February 2020
Monday through Friday from 8:30 AM to 5:00 PM CST / 9:30 AM – 6:00 PM EST (must be able to work these hours & full assignment)
full time, recent native sabre, experienced, very organized agents available to support the meeting
Oct 16, 2019
Temp
TEMPORARY ASSIGNMENT – EXPERIENCED SABRE AGENTS – LARGE GROUP MOVEMENT
mid-November to February 2020
Monday through Friday from 8:30 AM to 5:00 PM CST / 9:30 AM – 6:00 PM EST (must be able to work these hours & full assignment)
full time, recent native sabre, experienced, very organized agents available to support the meeting
Operations coordinators correspond with suppliers in order to obtain confirmations of services such as hotel accommodations, transfers, sightseeing tours, car rentals, Airline reservations, etc.
Other responsibilities:
handling Customer queries and issues regarding reservations, travel documents and issuing Rail Tickets.
handles essential functions including Quality Control of group reservations and documents in order to ensure integrity and accuracy of information communicated on Travel vouchers before being distributed to the passenger.
Operations’ Agents work in liaison with other departments such as: Accounting, Air Department, Sales, etc. as needed.
Requirements:
Three or more years, experience with Group Operations - Travel Industry a must
Computer literate (Microsoft Suite)
Excellent writing and verbal skills
Outstanding Customer Service Skills
GDS familiarity (Sabre, Amadeus)
Must be able to multitask and work in a fast-paced environment
Familiarity with the usage of Web Browsers
Aug 29, 2019
Full time
Operations coordinators correspond with suppliers in order to obtain confirmations of services such as hotel accommodations, transfers, sightseeing tours, car rentals, Airline reservations, etc.
Other responsibilities:
handling Customer queries and issues regarding reservations, travel documents and issuing Rail Tickets.
handles essential functions including Quality Control of group reservations and documents in order to ensure integrity and accuracy of information communicated on Travel vouchers before being distributed to the passenger.
Operations’ Agents work in liaison with other departments such as: Accounting, Air Department, Sales, etc. as needed.
Requirements:
Three or more years, experience with Group Operations - Travel Industry a must
Computer literate (Microsoft Suite)
Excellent writing and verbal skills
Outstanding Customer Service Skills
GDS familiarity (Sabre, Amadeus)
Must be able to multitask and work in a fast-paced environment
Familiarity with the usage of Web Browsers
