Travel Staffing Group
Remote
**** These are WEST COAST HOURS******** If on EAST COAST they will be 12 to 9 PM
As a crucial member of our Customer Experience Team, based out of USA. We are looking for a Team Leader who has the skills and desire to support the team to perform at the very best of their ability. As we scale the business, we are looking for a team member who can adapt to the changing landscape in our industry and TMC
You will project a positive attitude with diplomacy, creativity, confidentially, problem-solving and praising achievement, and be passionate about sharing your knowledge.
Your typical day -
Be the first point of contact for the Customer Experience Team and raise anything back to the CE Senior Manager.
Work effectively to ensure smooth operations for the team and clients, and promptly escalate issues to TMC departments where further investigation is required.
Monitor our technology platforms stats to ensure client...