29 jobs found

Job Description Singles Travel International is a leading vacation company specializing in group vacations for single baby boomers. Our reputation is excellent and we are the only singles vacation company with an A+ at the BBB. Our small group of professionals care about making vacation dreams come true, enjoy an open environment where individuals are inspired to grow and work in harmony with one another. Join the team and be a part of an exciting opportunity. Our Group Coordinator will be responsible for operating the back end of 30+ group. Excellent attention to detail at a fast pace with complete accuracy is required. This virtual position requires the ability to be highly productive in a self-directed work environment yet dedicated to team goals and results. As a  Group Coordinator,  you will learn about the inner workings of the travel and vacation industry, and you could even access exclusive discounts when you make travel plans for yourself. Responsibilities: Reporting to the CEO, this position will be responsible for the daily operations of our global cruise and tour programs. General * Follow established procedures and timeline for each trip adhering to the Operations Timeline set up in Teamwork Project Management Program including monitoring counts and reporting to vendors, meeting deadlines for all elements of a departure * Communicate with members about each trip via the trip chat and automated messages * Prepare trip documents and Final Vacation Details & Meetup Info document for every departure *Manage all options and prepare manifests for each trip including shore excursions, optional tours, specialty dining, dine-arounds, transfers, etc. * Compare final billing reports from vendors against traveler manifests and present to accounting for accurate payments * Client Invoice Updating – adjusting invoices with additional services (hotels, tours, transfers), applying payments and updating manifests Team Prep & Coordination * Coordinate essential requirements between vendors and Concierge Team * Prepare Day-to-Day map of Concierge Team responsibilities for each program in Excel * Prepare reports and update templates in Excel and Word for Prep Team to deliver on site support materials Service Continuity * Respond to Help Center inquiries and answer incoming calls in a timely and professional manner * Learn our products thoroughly in order to answer inquiries * Set up surveys in Survey Monkey after each trip * Empowered to improve procedures whenever possible based on member feedback Team Environment * Create and maintain mutually beneficial rapport with team members, concierge team and vendors * Respect team members according to our team norms commitment Job Skills & Qualifications Required: * Organized, Disciplined and Detail Oriented * Exercise effective time management and ability to prioritize based on deadlines * Excellent Memory Skills * Math Skills: Familiar with Excel formulas, percentages, basic algebra * Quickly grasps new ideas & concepts and able to integrate and implement on a continued basis * Able to follow instructions * Compelled to do a better job every time – looking to improve the system * Excellent written, proofreading and oral communication skills * Inquisitive * Creative problem solving * Persistent – does not take “No” for an answer * Assertive * Punctual * Die Hard Follow Through * Team Player * Self-motivated and demonstrate initiative with a strong commitment to personal goals, objectives, and work ethic. * Ability to work under pressure and effectively multi-task while maintaining professional rapport with teammates, vendors and members is essential.   Preferred:  Teamwork Software, Client base, Cruising Power, NCL Agent Portal Singles Travel International is an equal opportunity employer that considers all applicants based on job qualifications, without regard to race, color, religion, sex, national origin, age, disability or genetic information. Job Type: Full-time Application Questions You have requested that candidates respond to following questions: How many years of Group Travel Planning experience do you have? What is the highest level of education you have completed? Are you authorized to work in the following country: United States? Are you willing to undergo a background check, in accordance with local law/regulations?    

Singles Travel International is a leading vacation company specializing in group vacations for single baby boomers. Our reputation is excellent, and we are the only singles vacation company with an A+ at the BBB. Our small group of professionals care about changing the lives of our members by making vacation dreams come true, enjoy an open environment where individuals are inspired to grow and work in harmony with one another. Join our virtual team and be a part of an exciting opportunity. We are looking for a  Staff Accountant  with a minimum of 4 years of accounting experience, ability to work in Trams and QuickBooks with the ability to assist the business with the implementation, rollout and adoption of QuickBooks by January 2020. This position reports to the CEO and is responsible for providing a consistent and timely analysis of the business.  Responsibilities:  Perform daily accounting activities such as accounts payable, accounts receivable and invoicing. Prepare bank and general ledger reconciliations. Assist in online inventory validation and updates. Reconcile credit card statements and process expense reimbursements. Process bi-monthly payroll and manage multi state accounts. Prepare and present monthly/quarterly/annual financial statements. Preparation of budget and financial forecasts and report variances. Preparation of weekly reporting and period data to CEO. Track expenses and make recommendations to control costs. Job Skills & Qualifications Required: Bachelor’s degree in Accounting from an accredited university. 4+ years of experience in the leisure travel industry, with experience in all aspects of accounting for a fast-paced growth business, knowledge of online travel logistics preferred. Possess superior experience with Microsoft Word, Excel and Outlook Possess superior experience with Trams and Quickbooks, including implementation experience Demonstrated ability to perform high quality, detailed work to meet deadlines in a self-motivated environment Demonstrated ability to think strategically while staying focused on the accomplishment of established priorities. Excellent proactive, problem-solving ability and the ability to focus and follow through with tasks. Ability to change priorities as requested. Accepts change with positive attitude. Able to handle confidential matters and data without compromise. Basic customer service skills with strong commitment to the client experience Demonstrated ability to improve and grow professionally.   Preferred:  Familiarity with Cruising Power, NCL Agent Portal, and Infusionsoft software Compensation is commensurate with experience. Singles Travel International  is an equal opportunity employer that considers all applicants based on job qualifications, without regard to race, color, religion, sex, national origin, age, disability or genetic information.

Travel Professionals – Corporate and Leisure  A recognized and established leader in the travel industry for over 35 years is looking for individuals who enjoy planning travel for their customers. These travel professional positions require excellent customer service and communication skills as well as a strong sales background. Successful candidates will be ambitious and out-going with strong organizational skills and sales experience. We are looking for well spoken, professional individuals with good time management skills and a strong desire to succeed. These opportunities have exceptional earning potential!   Travel Professional Objectives :  Expertly handle all aspects of a travel request from start to finish, while building positive working relationships with the clients. Individuals must focus on delivering exceptional and professional customer service at all times. Corporate :  To facilitate professional, accurate, cost-effective travel arrangements for all clients within their company’s guidelines and standards of excellence for customer service.   Leisure : To professionally handle inbound sales calls and leads from prospective travelers, identify their needs and provide them with the ideal vacation.   Skill Requirements : 2 – 3 years Corporate or Leisure experience preferred Experience and proficiency with SABRE GDS system preferred Experience with Client Base a PLUS Professional and solid communication skills – both written and verbal Superior customer service skills – providing white glove service Strong attention to detail / conscientiousness / flexibility Ability to work well independently and as part of a team Receptive to training opportunities – a willingness to learn new functions and to enhance existing skills Ability to multi-task in a fast-paced work environment Dependable attendance  Salary commensurate with experience

Travel Nation - a subsidiary of Kognitiv - is looking for  Travel Sales Agents  to join our growing team. You will be responsible for planning and selling travel services to potential customers as well as actioning and executing all necessary requirements to fulfill travel arrangement requests for the client. Our offices are located in Mississauga and you will be sitting with our highly talented and passionate team, ensuring that our customers receive first-class service! What we Do; We are pioneering a new era of collaborative commerce - enabling brands to engage deeply and securely with their customer base in revolutionary ways. We have designed a next-generation marketplace where companies can directly trade their products and services to one another’s audiences. About the Role;  Plan, counsel and sell travel services to potential customers Proficient in booking transportation, flights, hotel accommodations, car rentals, tours, and excursions through various supplier channels. Working proficiency in multi system environment. Consult published and computer-based resources for information on departure and arrival times, fares, and hotel ratings and accommodations Sell a full range of preferred supplier products in order to meet and exceed targets Invoice and document client files accurately Action, and execute all necessary requirements to fulfill travel arrangement requests for the client Well versed in travel product, services and suppliers for the Canadian Market Assist in the resolution of client complaints Other duties as assigned Who are you?  TICO CERTIFICATION Strong sales and service skills Excellent communication skills (both verbal and written) Strong ability to multi-task in a fast-paced environment Ability to manage conflicting priorities to ensure customer satisfaction levels Ability to work independently and as part of a team in Mississauga location Able to work rotating shifts to cover full hours of operation (including weekends) 2-3 years of Travel Industry experience is an asset Bilingual (French/English) - other languages are an asset   Please note;  Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada

Experienced International Sabre Agent -  We currently have an excellent opportunity for an experienced Corporate Travel Consultant, to service one of our most prestigious and well-respected Corporate accounts, based in Washington, DC.  Must have current experience as an International Travel Agent, Proficient on SABRE and knowledge of the downtown Washington DC Area.   Must be flexible to work either 9:30 am – 6:30 pm EST or 10:00 am – 7:00 pm EST At least 5 years of experience as an International corporate travel consultant Strong knowledge of downtown Washington, DC Recent experience with, and high proficiency in SABRE Excellent verbal and written communication skills Savvy problem-solving skills Strong service focus and customer orientation for high end, VIP travelers Ability to function in a fast-paced, demanding environment Internet savvy * this is a remote, work from home position, however we require that the  ideal candidates reside in Washington DC, Virginia, or Maryland.

International Tour Operations Coordinator Reporting to the Director of International Operations and Vice President of Operations, the position will be responsible for the daily operations of our international tour programs. Responsibilities and Duties Prepare passenger manifests, rooming lists and other lists as needed per departure Manage group departure files as handed off from product development Communicate program requirements to suppliers on a timely basis Efficiently update suppliers with all changes from pre-departure through operation of the tour Research information and create passenger documentation (itineraries, general information documents, etc.) Process passenger documents and prepare the mailings Review supplier invoices and process payments Prepare onboard materials for river cruises and coordinate with Marketing Dept to ensure timely delivery Prepare Tour Manager / Cruise Director trip materials and ensure timely delivery Monitor counts in reservation system to ensure no overbooking Run reports to maintain accurate counts on optional excursions and coordinate components with suppliers accordingly Assist with any other projects as needed Work as a team member with other staff within the department and company   Qualifications and Skills Ability to multi-task and meet deadlines Experience with international contracts and foreign currency conversions Travel industry experience - international destinations Intermediate to Advanced skills with MS Office Suite, particularly Word and Excel Detail oriented Strong written and verbal communication skills International travel experience helpful

Job Purpose/Role Responsible for maintaining and growing existing customers to increase sales production and retention activities within retail travel agencies. Must reside in GA, NC, SC or West Coast of FL Key Responsibilities Responsible for maintaining and growing existing revenue. Accountable for achieving predetermined sales quotas. Executes effective account development strategies by utilizing all available tools and internal support systems to maximize performance. Serving as a business consultant, develops and cultivates business relationships with existing accounts that yield ever increasing revenue growth and profit margins. Uses agency data to help model to the business decision maker revenue opportunities and defines specific related activities to achieve the plan, and helps the agency execute the plan. Accurately forecasts annual growth from existing accounts. Creates monthly sales plans that outline sales activities for the upcoming 30 day period and effectively implements the plans. Collects critical data on all accounts and documents in Saleforce.com CRM system and uses CRM data to drive decision making on agency contact priorities. Documents all filed and phone call activities, including account development plans in salesforce.com. Executes agency management activities designed to ensure profitable business and positive on-going account relationships Actively participates and attends industry related trade shows and customer sponsored events. . May perform other duties as assigned. Key Requirements/Skills Must reside in GA, NC, SC or West Coast of FL Bachelor’s degree in Business, Sales, or related field or combination of relevant education and work experience. Five (5) years experience with prior track record of achievement in sales in a well-disciplined, highly effective sales organization, preferably in the travel or insurance industry. Experience working with Salesforce preferred. Additional Information Work-from-home office environment. Position is routinely expected to travel 70% of time.  

Air Reservations and Ticketing Coordinator Reporting to the Supervisor of the Air Department and the Vice President of Operations, the position will be involved with the daily operations of our air department – booking and ticketing air for Mayflower Cruises and Tours’ tour programs. Responsibilities Booking and ticketing of air for domestic and international itineraries. Working with group air contracts to manage utilization and ticketing deadlines. Working with airlines to secure seat assignments and upgrades. Communication with the inside sales team on air schedules, seat, and special requests. Working as a team with other staff within the department   Requirements Minimum of 2 years of GDS experience, preferably Amadeus. Skill with air pricing, booking, ticketing, exchanges, refunds etc. Good understanding of airline contracts, bulk rates agreements and ticketing requirements to comply with these agreements. Experience working with group fares and airline group contracts. Thorough knowledge of travel industry rules. Must also be able to demonstrate proficiency in Microsoft Outlook, Word and Excel. Strong written and verbal communication skills.

Join our remote team of agents for: great salary + shift differential pay benefits – new benefits just added unparalleled training for a successful career Agent24, Inc. is a 24x7 after-hours travel service provider. We are looking for corporate travel reps to join our successful remote agent workforce. Agents will handle incoming calls from agency clients looking to book all travel components (air, car, hotel, and rail) in accordance with agency policy to best meet customer's travel objectives . It’s all about the customer!  Candidate must be a self-starter and able to handle reservations via phone and email.  Strong international experiences a plus! Candidates must have the ability to problem solve, work independently, offer exemplary customer service skills, and follow all agency clients’ policies and procedures. Requirements Three years minimum experience required working in a corporate travel environment. Must be efficient on Sabre or Apollo Must have working knowledge of MS office products Agents will be required to work evening shifts, weekends, and Holidays (days off are midweek) Candidates must have high speed Internet access and a quiet work area in their home Ability to offer superior client service to a diverse clientele Excellent verbal and written communication skills

Description agent24, Inc. is a 24x7 after-hours travel service provider. We currently have openings for Sabre trained corporate travel reps to join our successful remote agent workforce. In this position you will work on a dedicated account. Agents will handle incoming calls from agency clients looking to book all travel components (air, car, hotel, and rail) in accordance with agency policy to best meet customer's travel objectives. Candidate must be a self-starter with a professional demeanor. Requirements Three years minimum experience required working in a corporate travel environment Must be efficient on Sabre Red Must have working knowledge of MS office products Agents will be required to work late afternoons, evening, weekends and Holidays (days off are midweek) Candidates must have high speed Internet access and a quiet work area in their home Ability to offer superior client service to a diverse clientele Excellent verbal and written communication skills Benefits    medical, FSA, dental, 401k plan, STD, LTD, generous shift differential and more!

Judy Perl Worldwide Travel Assistant Group Coordinator Description   For each group travel departure, an Assistant Group Coordinator serves as an integral part of the department to ensure all travelers unique itinerary details are accurately reflected for a flawless personal and overall experience.   The ideal candidate will be available 3 days per week (20-24 hours/week).   Essential Duties and Responsibilities include the following:   Requirements: Excellent communication and customer service skills [both with clients and colleagues]; Strong Microsoft Excel and Word Skills; Attention to detail and formatting; Must exercise effective time management and ability to prioritize based on deadlines; General knowledge of destinations and geography; Be self-motivated.   Duties: Communications: Answer telephone and direct calls to appropriate staff, take detailed messages; Answer emails in a timely and professional manner; Learn our products thoroughly in order to answer these queries.   Database management: Maintain our customer/prospect database. This includes correctly entering names, addresses, and other marketing information. Keep track of client dates of birth, passport numbers, credit card numbers and other personal information; Invoicing through proprietary database and accounting system (ClientBase).   Group and Charter Data Management: Maintain manifests for each group departure by keeping them up to date; Manifests include, but are not limited to: Air [arrival and departure information], Guest Information, Pre and Post-Cruise Hotels;    Monitor validity of passport expiration; Client invoice updating - adjusting this invoice unique to the guest booking, to accurately reflect itineraries and schedules (addition of hotels, flights, transfers, tours).   Other duties: Assist with preparation of final documents; Create travel bookings: make simple bookings at hotels for accommodation and transfers, as directed by senior staff using existing templates.

Temporary Positions for SABRE Agents (Long & Short-Term Assignments)– Must have current SABRE and  Travel Agent    Experience Great opportunity for a well-organized agent that has great Sabre skills and is familiar with Group Travel, working with both phone and email.  Handling all aspects of reservations, ticketing, exchanges, refunds etc.   Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Please submit your resume along with the forms below;   General Application Travel Agent Questionnaire https://form.jotform.com/82684145594972 - Sabre Assessment

Our Client is currently looking for a Business Development Manager.  The Business Development Manager is a critical role, responsible for driving lead generation, while also increasing Company’s visibility as a best-in-class solution for managing corporate, executive and entertainment travel for small to medium size enterprises across our five West Coast office locations. Reporting to the Director of Sales and Business Development, we are looking for a creative thinker who is comfortable working across all levels of an organization and is willing to work independently, but also as part of a close-knit international sales team. Responsibilities Use a consultative sales approach to understand each prospect’s business and effectively sell at the C-Level, procurement and finance departments. Develop and implement strategic goals and tactical planning in developing new corporate business by nurturing and developing relationships with key strategic and supplier resources within their territory Initiate, manage and take ownership of strategic dialogues with potential clients, as well as internal Company resources Ability to sell individually and as a team, leverage internal resources and work with a passion for customer success. Maintains a high-level of productivity, managing competing priorities, and work under the pressure of time constraints in a fast-paced, complex and collaborative team-oriented environment. Uses quarterly forecasting and pipeline management to manage sales growth. Effective use of CRM (Salesforce) tool to map opportunities, accounts, activities and next steps. Works closely with Sales Operations team to ensure seamless client engagement through the sales process Develop & leverage professional network to build brand awareness of Company (Corporate, Entertainment & Leisure travel capabilities). Builds peer support and strong internal-company relationships with other key management personnel Qualifications Bachelors/Master’s degree preferred or equivalent work experience Five (5) to seven (7) years of sales/business development experience within a B2B sales environment. Proven problem solver who is highly organized with a strong attention to detail. Track record of successful sales experience demonstrated by specific achievements/targets Prior experience with cold calling, prospecting and/or generating leads externally in a corporate environment Articulate and confident presentation skills with groups of all sizes and levels of management Solid understanding of the B2B sales process (selling a suite of services) and business fundamentals. Strong MS Office skills (Excel/PowerPoint) and an excellent writer with strong overall communication skills. Enjoys the pace, excitement and energy of working with a international sales force within a high growth and fast-paced business Travel industry experience strongly preferred Preference to be local to one of our West Coast office locations (Beverly Hills, Encino, San Diego, Sierra Madre, Scottsdale), but not essential Ability to travel up to 30% of the time

Corporate Travel - Highly Skilled Sabre Agent – Midtown NYC Great opportunity for a well-organized agent that has great Sabre skills.  Handling reservations and ticketing.  Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Must be able to work Independently Please submit your resume along with the forms below;   General Application Travel Agent Questionnaire https://form.jotform.com/82684145594972  -  Sabre Assessment

PERSONNEL TRAVEL CONSULTANTS IS A STAFFING AGENCY THAT WORKS WITH TRAVEL INDUSTRY. WE ARE A PREFERRED AGENCY FOR MANY TMC, CTD'S CORPORATIONS AND TRAVEL AGENCIES. Meeting Planner – New York City We have an excellent opportunity for a Meeting planner who is highly organized and technically savvy. Knowledge of CVENT, Microsoft Office, Word, Excel Must be well versed in simple meetings, events and incentives

The role of Expedition Specialist is a critical one. Whether it is helping a prospective guest learn about expedition travel and the amazing experiences available, welcoming back loyal past guests to assist them in planning their next adventure, or helping a booked guest prepare for the trip of a lifetime, our Expedition Specialists are the primary connection that our guests and travel partners have with Lindblad pre- and post-trip. Expedition Specialists must fulfill our brand promise to do “Whatever It Takes” in their guest and travel partner interactions just as much as our Field Staff and Crew do on the ship. On a functional level, the main objective of the Expedition Specialist is to provide exceptional service and effectively close sales for guests to experience the “Exhilaration of Discovery” through a Lindblad voyage. This position requires a self-motivated individual with excellent communication and customer service skills, along with an ability to multi-task and a passion for travel. This person will be required to develop in-depth knowledge of our reservation system as well as our products, policies, and procedures. To assist in this, Lindblad sends Expedition Specialists out on Voyage of Discovery trips, during which they travel as guests on our various Expeditions around the world. This ensures team members have first-hand knowledge of the product and can speak intimately about the experience. The ideal candidate must be team-oriented, as the position requires interaction with various partners, including the Inventory Control Manager, Operations, and Sales & Marketing. This position entails shift work, including weekend hours and certain holidays. ESSENTIAL DUTIES To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. Additional duties may be added or assigned at any time. Respond to inquiries in timely and professional manner from various channels, including phone and email, and assist clients with reservations. Provide product knowledge and consultation as well as exceptional guest service to all clients. Assure utmost accuracy of all details and information required to complete reservation. Collaborate with teammates and internal partners, such as marketing and sales, to assist in converting bookings Meet or exceed company sales and performance goals. Assist with all other reservations-related assignments. GENERAL QUALIFICATIONS Education/Experience High school diploma or GED required. College degree preferred. Customer service experience required; minimum of 2 years experience in dealing with customer service in retail or service industry. Travel industry experience and geographical knowledge preferred. Communication Skills Strong command of the English language and the ability to read and comprehend documents such as correspondence, forms, brochures, and tickets. Ability to write professional correspondence. Ability to speak effectively with internal and external customers. Other Skills/Abilities Proficient computer skills in the Windows operating system, including both word-processing and spreadsheet applications. Experience with a reservation system preferred. Minimum typing speed: 50 wpm. Strong skills in time management, attention to detail, independent decision making, handling multiple tasks, setting priorities, and meeting deadlines. The ability to work independently as well as with others in a team environment. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. DISCLAIMER STATEMENT This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned. Interested? Visit our website and learn more about Lindblad Expeditions: www.expeditions.com.

The Manager Hotel services is responsible for the delivery of exceptional guest service and experience on our USA vessels. Through innovation and leadership, this position ensures the onboard service experience reflects Lindblad’s passion for the extraordinary. ESSENTIAL DUTIES Responsible for US flagged vessels guest services operations. Ensure delivery of exceptional shipboard guest service and experience by hotel personnel. Identify and implement enhancements for shipboard service, including new programs, propagating best practices and improving existing elements of shipboard service. Provide leadership and guest service guidance and support to Hotel Managers and galley personnel. Oversee development and execution of culinary directions, ensuring food philosophy is executed within appropriate budgetary guidelines. Oversee hotel training programs, identifying needs and coordinating execution of training for hotel and galley personnel and participates as appropriate. Implement cross training of shipboard personnel to provide a source of sustainable flexibility. Oversee and shepherd the orientation and training of new Hotel Managers. Ensure exemplary presentation of service personnel, including uniforms and appearance. Conduct Hotel Manager performance evaluations and coordinates feedback from Captains and Department Heads. Supervise Hotel-related Purchasing Managers and leads cost savings initiates with this team, as well as selects and implements product specifications for hotel operations. Responsible for shipboard profit centers’ quality and profitability. Work closely with the Marine operations team to ensure both maintenance, capex, drydock and newbuild project handoffs are seamlessly executed between departments. Coordinate shipyard projects and leads initiatives, obtaining quotes, planning budgets and executing work. Ensure shipboard signage and communication materials reflect LEX marketing materials in format and tone. Monitor all sources of guest feedback from comment cards, letters, and hotel manager reports, ship visits. Review all hotel related comments and makes sure remedial action is taken, where necessary, and also that the ships receive recognition when deserved. Other duties as required. GENERAL QUALIFICATIONS Education/Experience BA/BS degree, and 5+ year’s management experience within hospitality environment. Maritime shipboard experience required. Communication Skills Using the English language, this person must have an ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess exceptional communication skills --both in writing and orally—and the ability to persuade. Other Skills/Abilities Proficient computer skills in the Windows operating system, including both word-processing and spreadsheet applications. Excellent customer services skills required. Strong skills in leadership, time management, handling multiple tasks, setting priorities, and meeting deadlines. The ability to work independently as well as with others in a team environment. Regular travel is required.

The dedicated Charter Coordinator objective is to support the Charters and VIP/Special Interest groups by providing exceptional guest services and support for the charterer organization and their clients. This position requires a self-motivated individual with excellent communication skills and ability to multi-task with the highest level of efficiencies in a fast-paced sales and service environment. This individual must be detail-oriented and organized with the ability to manage and execute high - level requests and expectations, effectively manage bookings and maintain/develop professional relationships with charter partners. This individual will be interacting and coordinating with the charter partners and VIP clients from various organizations/corporations as well as internally with the Lindblad Sales team, Product Development Team, Program Managers, Accounting and Operations & Reservations teams; Must be a team player. Essential Duties Serve as the main operations liaison and resource for all operational and financial functions for charters Customize special arrangements, speakers, events, innovative events/programming ideas and arrange pillow gifts; Ensure that all special activities and services are expertly arranged in advance from audio/visual equipment, entertainment, dining, onboard presentations, special receptions and more… Create invoices, manage deposits, confirm receipt of payments and reconcile all payments Liaison with the operations team to ensure proper distribution of all pre/final and post-travel documentation. Manage guest manifests, information forms, flight questionnaires, medical forms, credit card forms, and other pertinent documentation required to complete bookings and service guests. Manage bookings and all special requests for guests and group coordinators. Ensure that our ships are briefed on special arrangements and or presentations to help the charter achieve their objectives. Coordinate with the charterer to ensure that they are kept up to date on any itinerary or program changes. Participate in reservation/operations operational briefings as needed. Work closely with the Sales Team to plan and execute the charter experience onboard. Work with the onboard team to ensure that the charterer has their logo, branding and messaging in place onboard. Manage all incoming calls and email communication. Handle and resolve conflicts or guests service issues by recommending and or providing alternative solutions. Participate in post voyage briefings. QUALIFICATIONS: BA/BS degree preferred. Group travel experience and knowledge of expedition travel or applicable geographic regions and cultures preferred. Communication Skills Using the English language, this person must have an ability to read, write, and comprehend contracts, correspondence and memos. Must also possess the ability to effectively communicate with a professional demeanor, both in writing and verbally. Other Skills/Abilities Proficient computer skills in the Windows operating system and Microsoft Office, including Word & Excel. PowerPoint skills preferred. Strong time management skill, capable of multi-tasking, setting priorities, problem solving and meeting deadlines. The ability to work independently as well as with others in a team environment. Occasional participation at sales events will be required as needed. DISCLAIMER STATEMENT This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.

Travel Agent Job Description As a Corporate Travel Agent in our corporate office, you will work closely with the other members of our travel team to ensure that all travel requests are responded to in a friendly and timely manner, and within our travel and entertainment guidelines.   The successful candidate should be a self-motivated and organized individual who enjoys working as part of a team in delivering a premium level of service.   This is a virtual position allowing you to work from home   Responsibilities Confirm lowest logical air, car and hotel reservations according to the our travel policy Handling all travel requirements including complex domestic and international flight itineraries To issue, re-issue and perform re-calculations of international and domestic airfares Sourcing the best and most cost effective worldwide routes booking all flights, hotel and ground Answering calls and emails from employees in a polite, efficient and professional manner Maintain thorough knowledge of the Lubrizol reservation process – including quality control and the on-line Concur booking tool process. Knowledge of international reservation process Communicate all necessary client requests and/or concerns to supervisor and manager Provide VIP assistance as needed Provide outstanding customer service to our employees Assist with value added projects requested by travel management Work as part of a team and communicate effectively both internally and externally Attend and participate in team meetings Keep abreast of current events and changes in the travel industry Online reservation fulfillment and ticketing Other duties as assigned   Requirements 6+ years of corporate travel experience Expertise with the Galileo/Apollo GDS travel system Knowledge of Concur on-line booking tool Experience with complex domestic and international fares Possess excellent geographical and product knowledge of destinations and suppliers Proficient in Microsoft Office – Outlook, Excel and Word Ability to function in a fast-paced, demanding environment High level analytical skills Excellent communication and organizational skills Others: Benefits, PTO and all other privileges of being a full time employee at Lubrizol. 

CLIENT SOLUTIONS MANAGER - This is a virtual position, however, candidates must live in the North East, USA. The Client Solutions Manager is responsible for strategic management of a select portfolio of approximately 10 accounts by delivering all core account management components and value-added services. This position also has responsibility for client retention, profitability of the account portfolio, growth and overall customer satisfaction.    Reports to Vice President Collaborates with Operations Managers in assessing the service configuration of account Serves as business owner and interacts on a regular basis with clients’ travel managers, executive directors, and senior managers of divisions.  Participates in best and final sales presentations as determined by management. Works with Finance in preparing and ensuring the accuracy of client monthly statements Manages the individual client profitability and impact to the company Strategic Business Planning   Develops, implements and manages a Strategic Business Plan which includes: Engaging the client in identifying mutual program goals; Consistently demonstrating Company’s value to the customer;  Proactively managing and fulfilling our contractual goals with the client; Evaluating and revising the Business Plan to address performance goals.  Collaborating with the Operations Managers in developing Operational Effectiveness and Service enhancement sections of the Business Plan; Review and analyze client data and present strategic recommendations on an ongoing basis Preparing quarterly, semi-annual or annual business reviews to demonstrate Company’s performance in managing the clients travel program. Including the appropriate Company management in reviews and management of the overall client relationship Maintains in-depth understanding of client’s and company’s supplier contracts; ensures contractual commitments are met. Uses this knowledge in developing negotiation strategies. Manages the client’s contract in order to maximize Company’s profits. Works with Vice President to forecast, budget, and analyze the client’s P&L. Reviews monthly client invoices for accuracy; approves for submission to the client; and ensures timely receipt of payment.  Monitors contract terms and maintaining valid contracts Participates with the Vice President in financial negotiations for value-added services, contract extensions and pricing revisions.     Client Retention  Manages the Re-Bid process for existing clients to include coordination of RFP/RFI process. Manages the relationship matrix through penetration of the organization and the introduction of Company resources and executives. Maintains a client retention goal of 99% or higher. Maintains customer satisfaction rating of 4 for overall customer base. Manages Customer Survey process and provides analysis and action plan in response to results.  Coordinates all internal resources to ensure the fulfillment of all service components and delivery of value-added services. Manages client communication and education efforts (i.e., industry/company events, educational seminars, and travel industry trends). Collaborates with Operations Managers to ensure that all levels of client satisfaction are met.  Qualifications: College degree preferred A minimum of 5 years account management experience in the employ of a corporate travel management company.   Knowledge and experience in Global Account Management is a plus Presentation skills for a variety of audience levels and sizes Proven oral and written communication skills.  Possess strong negotiation skills.  Ability to analyze and evaluate data in order to identify opportunities to reduce costs and to recommend appropriate solutions. Working knowledge of financial and business models related to travel programs (CRS revenues, overrides, etc). Clear understanding of the various industry fee structures available as options (transaction fee, management fee, hybrids). Ability to consult with external clients in an advisory role in providing alternative solutions. Problem solving skills: ability to listen, identify the root cause, offer appropriate recommendations, and determine the best resolution. Knowledge of technical products related industry offerings. Ability to think strategically in order to create a vision, set direction, lead complex projects to resolution. Proactively anticipate needs of client and integrate new creative ideas and technology as appropriate. Ability to effectively manage multiple projects for several clients in a timely and well-organized fashion. Ability to lead internal team to continue to perform to meet and exceed client expectations. Ability to maintain positive attitude. Ability to travel as required by client portfolio