What We Do
SINGLES TRAVEL INTERNATIONAL specializes in group vacations for singles ages 50-70 who are seeking fun, excitement and camaraderie. Our small group of travel professionals shares a passion for making vacation dreams come true and transforming the lives of our members by creating exceptional experiences every step of the way.
Our valued members - from our 25,000-member community- need guidance to get started, often taking a vacation by themselves for the very first time, and we are there to make sure they are comfortable, taken care of, and that they have a wonderful time.
We are committed to changing our members’ lives through traveling the world together.
Who We Are
As a team, we have fun and work hard to maintain an environment where we are inspired to learn and grow. We are committed to building trust and are caring and compassionate to each other and to our members. We strive for excellence in performance, dependability, adaptability and in alignment with our company mission.
We take our company culture and values seriously, and only applicants who have a demonstrated record for living up to our high standards will be considered. The few that make it through our rigorous hiring process will be rewarded with the opportunity to take an already successful company to the next level.
PART-TIME CONTRACT TOUR DIRECTOR
Who You Are
* You are an EXPERIENCED tour director, having a minimum of 3 years solid experience leading and managing (and traveling with) adult groups on cruise ships and land tours.
* You are Patient and Empathetic, having a passion for helping or supporting others.
* You are Organized, Disciplined and Detailed-Oriented.
*You have a minimum of an Associate’s Degree.
What You’ll Be Doing
* As the “face” of STI while on tour, you’ll be responsible for planning, coordinating and executing daily activity plans, events, games and theme parties with universal appeal across gender and age groups – ensuring each and every member has a memorable experience.
* You’ll facilitate meaningful social interaction among our members at every opportunity.
* You’ll create a unique STI weekly program on your laptop, fill in additional activities in conjunction with cruise-line program, print and deliver to each guest at Welcome meeting.
*You’ll promote future sales for Singles Travel International while traveling.
What You’ve Done in the Past
* Traveled both domestically and internationally as a tour director with adult groups on cruise and land tours, working tirelessly to make their vacation dreams come true
*Created multi-day schedules/itineraries for groups, oftentimes “on the fly” using Google Docs, Word and other computer software
* Created memorable experiences for your clients while traveling utilizing your destination knowledge
* Utilized social media (Facebook, Twitter, Instagram) to promote the company you work with
* Worked on-site in a team environment
Who You Are NOT
* A person who simply wants to travel the world
* Someone who isn’t highly social, extroverted and energetic
* Someone who gets seasick
* Someone who has not managed groups for 16-hour days on week-plus-long tours
Who You ARE
* An experienced tour director
* Highly social, extroverted and energetic; you enjoy helping others
* A problem-solver; you make things happen
* A leader, able to manage all personality types
* Flexible
Why Should You Be Interested in This Job
* You truly enjoy making a difference in people’s lives.
* You’ll have the flexibility and freedom to work from anywhere in the United States.
* You’re interested in being a part of an upwardly mobile company with great company values
* You’ll be part of an elite travel team that serves a global community (Singles Travel International has built the largest online community of single baby boomer travelers in the world and has been featured in USA Today, Forbes.com, American Airlines Nexos Magazine, the LA Times, with live interviews with Forbes, CNN, Fox News and ABC).
QUESTIONNAIRE: As part of the selection process, please APPLY and add your resume here, on Hot Travel Jobs (see Apply Now button) and then also fill out this questionnaire:
https://www.surveymonkey.com/r/STIConcierge
Singles Travel International is an equal opportunity employer that considers all applicants based on job qualifications, without regard to race, color, religion, sex, national origin, age, disability or genetic information.
Candidates will be contacted during evening and/or weekend hours if selected for an interview.*
Job Types: Part-time, Contract
Nov 02, 2019
Contractor
What We Do
SINGLES TRAVEL INTERNATIONAL specializes in group vacations for singles ages 50-70 who are seeking fun, excitement and camaraderie. Our small group of travel professionals shares a passion for making vacation dreams come true and transforming the lives of our members by creating exceptional experiences every step of the way.
Our valued members - from our 25,000-member community- need guidance to get started, often taking a vacation by themselves for the very first time, and we are there to make sure they are comfortable, taken care of, and that they have a wonderful time.
We are committed to changing our members’ lives through traveling the world together.
Who We Are
As a team, we have fun and work hard to maintain an environment where we are inspired to learn and grow. We are committed to building trust and are caring and compassionate to each other and to our members. We strive for excellence in performance, dependability, adaptability and in alignment with our company mission.
We take our company culture and values seriously, and only applicants who have a demonstrated record for living up to our high standards will be considered. The few that make it through our rigorous hiring process will be rewarded with the opportunity to take an already successful company to the next level.
PART-TIME CONTRACT TOUR DIRECTOR
Who You Are
* You are an EXPERIENCED tour director, having a minimum of 3 years solid experience leading and managing (and traveling with) adult groups on cruise ships and land tours.
* You are Patient and Empathetic, having a passion for helping or supporting others.
* You are Organized, Disciplined and Detailed-Oriented.
*You have a minimum of an Associate’s Degree.
What You’ll Be Doing
* As the “face” of STI while on tour, you’ll be responsible for planning, coordinating and executing daily activity plans, events, games and theme parties with universal appeal across gender and age groups – ensuring each and every member has a memorable experience.
* You’ll facilitate meaningful social interaction among our members at every opportunity.
* You’ll create a unique STI weekly program on your laptop, fill in additional activities in conjunction with cruise-line program, print and deliver to each guest at Welcome meeting.
*You’ll promote future sales for Singles Travel International while traveling.
What You’ve Done in the Past
* Traveled both domestically and internationally as a tour director with adult groups on cruise and land tours, working tirelessly to make their vacation dreams come true
*Created multi-day schedules/itineraries for groups, oftentimes “on the fly” using Google Docs, Word and other computer software
* Created memorable experiences for your clients while traveling utilizing your destination knowledge
* Utilized social media (Facebook, Twitter, Instagram) to promote the company you work with
* Worked on-site in a team environment
Who You Are NOT
* A person who simply wants to travel the world
* Someone who isn’t highly social, extroverted and energetic
* Someone who gets seasick
* Someone who has not managed groups for 16-hour days on week-plus-long tours
Who You ARE
* An experienced tour director
* Highly social, extroverted and energetic; you enjoy helping others
* A problem-solver; you make things happen
* A leader, able to manage all personality types
* Flexible
Why Should You Be Interested in This Job
* You truly enjoy making a difference in people’s lives.
* You’ll have the flexibility and freedom to work from anywhere in the United States.
* You’re interested in being a part of an upwardly mobile company with great company values
* You’ll be part of an elite travel team that serves a global community (Singles Travel International has built the largest online community of single baby boomer travelers in the world and has been featured in USA Today, Forbes.com, American Airlines Nexos Magazine, the LA Times, with live interviews with Forbes, CNN, Fox News and ABC).
QUESTIONNAIRE: As part of the selection process, please APPLY and add your resume here, on Hot Travel Jobs (see Apply Now button) and then also fill out this questionnaire:
https://www.surveymonkey.com/r/STIConcierge
Singles Travel International is an equal opportunity employer that considers all applicants based on job qualifications, without regard to race, color, religion, sex, national origin, age, disability or genetic information.
Candidates will be contacted during evening and/or weekend hours if selected for an interview.*
Job Types: Part-time, Contract
For each group travel departure, a Group Coordinator serves as an integral part of the department to ensure all travelers unique itinerary details are accurately reflected for a flawless personal and overall experience.
Essential Duties and Responsibilities include the following:
Requirements:
Excellent communication and customer service skills [both with clients and colleagues];
Strong Microsoft Excel and Word Skills;
Attention to detail and formatting;
Must exercise effective time management and ability to prioritize based on deadlines;
General knowledge of destinations and geography;
Be self-motivated.
Duties:
Communications: Answer telephone and direct calls to appropriate staff, take detailed messages;
Answer emails in a timely and professional manner;
Learn our products thoroughly in order to answer these queries.
Database management: Maintain our customer/prospect database. This includes correctly entering names, addresses, and other marketing information. Keep track of client dates of birth, passport numbers, credit card numbers and other personal information;
Invoicing through proprietary database and accounting system (ClientBase).
Group and Charter Data Management: Maintain manifests for each group departure by keeping them up to date;
Manifests include, but are not limited to: Air [arrival and departure information], Guest Information, Pre and Post-Cruise Hotels;
Monitor validity of passport expiration;
Client invoice updating - adjusting this invoice unique to the guest booking, to accurately reflect itineraries and schedules (addition of hotels, flights, transfers, tours).
Other duties: Assist with preparation of final documents;
Create travel bookings: make simple bookings at hotels for accommodation and transfers, as directed by senior staff using existing templates.
Oct 29, 2019
Full time
For each group travel departure, a Group Coordinator serves as an integral part of the department to ensure all travelers unique itinerary details are accurately reflected for a flawless personal and overall experience.
Essential Duties and Responsibilities include the following:
Requirements:
Excellent communication and customer service skills [both with clients and colleagues];
Strong Microsoft Excel and Word Skills;
Attention to detail and formatting;
Must exercise effective time management and ability to prioritize based on deadlines;
General knowledge of destinations and geography;
Be self-motivated.
Duties:
Communications: Answer telephone and direct calls to appropriate staff, take detailed messages;
Answer emails in a timely and professional manner;
Learn our products thoroughly in order to answer these queries.
Database management: Maintain our customer/prospect database. This includes correctly entering names, addresses, and other marketing information. Keep track of client dates of birth, passport numbers, credit card numbers and other personal information;
Invoicing through proprietary database and accounting system (ClientBase).
Group and Charter Data Management: Maintain manifests for each group departure by keeping them up to date;
Manifests include, but are not limited to: Air [arrival and departure information], Guest Information, Pre and Post-Cruise Hotels;
Monitor validity of passport expiration;
Client invoice updating - adjusting this invoice unique to the guest booking, to accurately reflect itineraries and schedules (addition of hotels, flights, transfers, tours).
Other duties: Assist with preparation of final documents;
Create travel bookings: make simple bookings at hotels for accommodation and transfers, as directed by senior staff using existing templates.
Job Title
Director of Concierge Tours
Reports To
The Director of Concierge Tours reports directly to the Vice President of Travel
About the World Affairs Council
The World Affairs Council of Philadelphia organizes all the Travel the World trips for the national association of Councils and has been doing so for 35 years. The Council began its extraordinary offering of educational tours with our landmark trip to the People's Republic of China in 1977, when we were among the first Westerners to visit China after the country was re-opened by Deng Xiaoping. Since then, the Council has offered an annual program of tours on every continent including such diverse locations as Uzbekistan, Turkmenistan, and Kazakhstan; Peru and Cuba. Because of our reputation as one of the nation's leading forums, the Council has established connections around the globe that allow us to offer members access that they can't get when traveling alone or on other tours. Council leaders, who can draw on their expertise in the fields of diplomacy, journalism, or academia, accompany some tours as lecturers thereby providing added value to the experience. Philadelphia's Travel the World Program is a National Flagship Program of the World Affairs Councils system – an award for excellence. For more information on the program, please visit: www.wacphila.org/travel .
Job Overview
The Director of Concierge Tours will be responsible for three handcrafted itineraries created for corporations and other associations in and around the Greater Philadelphia area. These short programs are designed to stimulate intellectual curiosity and go more in-depth than a standard tour including substantive private briefings with leading public figures and scholars.
Job Responsibilities and Duties:
Responsible for prospect cultivation. Advises on and drafts all communications and coordinates meetings with prospective clients identified in cooperation with the VP of Travel and President & CEO
Communicates directly with prospects as necessary
Works with VP of Travel to conceptualize, plan and implement customized tours for local corporations and associations focused on international affairs, foreign policy, current events, economics, geopolitics and world cultures
Write invitations to speakers to fill program content for tours
Develop and assess quantitative evaluation tools to increase program quality, impact and cost-effectiveness
Be person of contact for travelers before, during and after tours whether by telephone or email – process reservations, respond to inquiries
Manage timeline and prepare detailed to-do lists in advance of Concierge Tours
Maintain accurate sales information on spreadsheets. Keep accurate financial records for tours including invoicing participants and paying vendors
Design and proof all marketing materials including printed pieces & e-blasts associated with the Concierge tours
Prepare all program-specific communications, including pre- and post-program correspondence
Accompany the group to manage tour venue(s) and logistics and facilitate all travel proceedings
QUALIFICATIONS:
B.A. required, M.A. in Travel & Tourism strongly preferred.
Prior experience in a travel setting required.
2 – 3+ years program management and event planning experience
Experience with marketing and development research coordination for a non-profit including direct mail, telemarketing and online marketing
Advanced skills using MS Office (Word, Excel, Outlook)
Advanced skills using Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver)
Detail-oriented
Strong customer service skills, interpersonal communication and phone etiquette
Excellent verbal, written, and proofreading skills
Ability to manage multiple projects at once, with superior attention to detail
Ability to work and thrive in a collaborative, fast-paced environment
Some evening/weekend availability required
SALARY:
$25,000 consulting fee for a one year contract.
Individual will be paid as a consultant/independent contractor based on approximately 20 hours per week. No taxes will be withheld or benefits offered. Remote working arrangements available.
HOW TO APPLY:
Qualified applicants should send a resume, cover letter, and writing sample to travel@wacphila.org . While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. Please, no phone calls.
Oct 28, 2019
Contractor
Job Title
Director of Concierge Tours
Reports To
The Director of Concierge Tours reports directly to the Vice President of Travel
About the World Affairs Council
The World Affairs Council of Philadelphia organizes all the Travel the World trips for the national association of Councils and has been doing so for 35 years. The Council began its extraordinary offering of educational tours with our landmark trip to the People's Republic of China in 1977, when we were among the first Westerners to visit China after the country was re-opened by Deng Xiaoping. Since then, the Council has offered an annual program of tours on every continent including such diverse locations as Uzbekistan, Turkmenistan, and Kazakhstan; Peru and Cuba. Because of our reputation as one of the nation's leading forums, the Council has established connections around the globe that allow us to offer members access that they can't get when traveling alone or on other tours. Council leaders, who can draw on their expertise in the fields of diplomacy, journalism, or academia, accompany some tours as lecturers thereby providing added value to the experience. Philadelphia's Travel the World Program is a National Flagship Program of the World Affairs Councils system – an award for excellence. For more information on the program, please visit: www.wacphila.org/travel .
Job Overview
The Director of Concierge Tours will be responsible for three handcrafted itineraries created for corporations and other associations in and around the Greater Philadelphia area. These short programs are designed to stimulate intellectual curiosity and go more in-depth than a standard tour including substantive private briefings with leading public figures and scholars.
Job Responsibilities and Duties:
Responsible for prospect cultivation. Advises on and drafts all communications and coordinates meetings with prospective clients identified in cooperation with the VP of Travel and President & CEO
Communicates directly with prospects as necessary
Works with VP of Travel to conceptualize, plan and implement customized tours for local corporations and associations focused on international affairs, foreign policy, current events, economics, geopolitics and world cultures
Write invitations to speakers to fill program content for tours
Develop and assess quantitative evaluation tools to increase program quality, impact and cost-effectiveness
Be person of contact for travelers before, during and after tours whether by telephone or email – process reservations, respond to inquiries
Manage timeline and prepare detailed to-do lists in advance of Concierge Tours
Maintain accurate sales information on spreadsheets. Keep accurate financial records for tours including invoicing participants and paying vendors
Design and proof all marketing materials including printed pieces & e-blasts associated with the Concierge tours
Prepare all program-specific communications, including pre- and post-program correspondence
Accompany the group to manage tour venue(s) and logistics and facilitate all travel proceedings
QUALIFICATIONS:
B.A. required, M.A. in Travel & Tourism strongly preferred.
Prior experience in a travel setting required.
2 – 3+ years program management and event planning experience
Experience with marketing and development research coordination for a non-profit including direct mail, telemarketing and online marketing
Advanced skills using MS Office (Word, Excel, Outlook)
Advanced skills using Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver)
Detail-oriented
Strong customer service skills, interpersonal communication and phone etiquette
Excellent verbal, written, and proofreading skills
Ability to manage multiple projects at once, with superior attention to detail
Ability to work and thrive in a collaborative, fast-paced environment
Some evening/weekend availability required
SALARY:
$25,000 consulting fee for a one year contract.
Individual will be paid as a consultant/independent contractor based on approximately 20 hours per week. No taxes will be withheld or benefits offered. Remote working arrangements available.
HOW TO APPLY:
Qualified applicants should send a resume, cover letter, and writing sample to travel@wacphila.org . While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. Please, no phone calls.
Position: Full-Time (Office-based) Travel Agent
Starting Date: Immediate Fill
Edgerton Travel, a company owned by Legacy Travel Group, has a long and distinguished reputation as a full-service travel agency in Northern Indiana. We have three locations in Indiana, and are seeking a full-time travel agent based in our Mishawaka (South Bend) location.
We are looking for an experienced travel agent. Additional product, destination, and systems training will be provided. Knowledge of Client Base and Sabre GDS is a plus. If you enjoy working with people, are well-versed on leisure travel products and destinations, and want to be a key part of a company that is building a strong future, we would love to have you join our team. For the right candidate, there is potential for eventual advancement.
Job Duties and Description
Sell domestic, international and custom travel packages using established procedures
Able to recommend and sell our preferred vendors and suppliers, within client needs
Advise on best value, location, and mode of travel to meet client needs
Receive and resolve customer related concerns and service issues in a prompt & professional manner
Develop strong business relationships with our valued customers, based on a consultative sales approach
Attend travel seminars, FAMs, continuing education and specialist training to stay informed on industry changes and trends
Record sales, track leads, maintain and update customer files in our CRM system
Perform other small business related duties and tasks as necessary
Some overnight travel will be required to attend staff meetings, FAMS, conferences and more.
Skills
Have the ability to work independently and self-motivated without excessive hand holding
Collaboration is key in the travel industry so functioning well as part of team is essential
Contributing to improvements and embracing enhancements in a small business setting
Comfortable with research as well as attention to detail
Warm and friendly customer service presence
Strong consultative sales skills, vs. hard closing sales skills
Professional communication skills, both written and oral, internally and externally
Ability to manage multiple tasks and priorities
Professional image and appearance
Strong grasp of English language (written and spoken)
Personal travel experience is highly valued
Understanding of basic travel marketing strategies valued
Legacy Travel Group and Edgerton Travel are equal opportunity employers.
To apply, please send cover letter and resume to:
yahnaa@legacytourtravel.com
Aug 15, 2019
Full time
Position: Full-Time (Office-based) Travel Agent
Starting Date: Immediate Fill
Edgerton Travel, a company owned by Legacy Travel Group, has a long and distinguished reputation as a full-service travel agency in Northern Indiana. We have three locations in Indiana, and are seeking a full-time travel agent based in our Mishawaka (South Bend) location.
We are looking for an experienced travel agent. Additional product, destination, and systems training will be provided. Knowledge of Client Base and Sabre GDS is a plus. If you enjoy working with people, are well-versed on leisure travel products and destinations, and want to be a key part of a company that is building a strong future, we would love to have you join our team. For the right candidate, there is potential for eventual advancement.
Job Duties and Description
Sell domestic, international and custom travel packages using established procedures
Able to recommend and sell our preferred vendors and suppliers, within client needs
Advise on best value, location, and mode of travel to meet client needs
Receive and resolve customer related concerns and service issues in a prompt & professional manner
Develop strong business relationships with our valued customers, based on a consultative sales approach
Attend travel seminars, FAMs, continuing education and specialist training to stay informed on industry changes and trends
Record sales, track leads, maintain and update customer files in our CRM system
Perform other small business related duties and tasks as necessary
Some overnight travel will be required to attend staff meetings, FAMS, conferences and more.
Skills
Have the ability to work independently and self-motivated without excessive hand holding
Collaboration is key in the travel industry so functioning well as part of team is essential
Contributing to improvements and embracing enhancements in a small business setting
Comfortable with research as well as attention to detail
Warm and friendly customer service presence
Strong consultative sales skills, vs. hard closing sales skills
Professional communication skills, both written and oral, internally and externally
Ability to manage multiple tasks and priorities
Professional image and appearance
Strong grasp of English language (written and spoken)
Personal travel experience is highly valued
Understanding of basic travel marketing strategies valued
Legacy Travel Group and Edgerton Travel are equal opportunity employers.
To apply, please send cover letter and resume to:
yahnaa@legacytourtravel.com
TEMPORARY ASSIGNMENT TO START IN JANUARY 2020 –
Corporate Sabre Agent – Technology Savvy
Early January to Mid-March 2020 – Booking Groups – Business Hours are 8:00 am – 11:00 pm EST (shifts may vary between those hours)
Temporary Assignment for a well-organized agent that has great Sabre skills -
Current Sabre experience
Be familiar with Online booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Great work ethic and highly responsible.
Articulate & attention to detail
Nov 20, 2019
Temp
TEMPORARY ASSIGNMENT TO START IN JANUARY 2020 –
Corporate Sabre Agent – Technology Savvy
Early January to Mid-March 2020 – Booking Groups – Business Hours are 8:00 am – 11:00 pm EST (shifts may vary between those hours)
Temporary Assignment for a well-organized agent that has great Sabre skills -
Current Sabre experience
Be familiar with Online booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Great work ethic and highly responsible.
Articulate & attention to detail
About the role:
We have an exciting opportunity for a dynamic, hands on and analytical person to join our team in the role as Global Call Centre Director (Sales) , here at Kognitiv. Working alongside a global team with offices in Austria, US, Hong Kong and the UK you will take the initiative and be the driving force behind our call centre’s productivity and the customer's experience.
The objective of the role is to ensure that all call centre staff are appropriately scheduled, trained, spending their time effectively and helping our customers consistently in a way that "wows" them. In doing so, you will help the team increase sales, reduce costs, improve the team’s efficiency as well as ensuring that the phenomenally high level of service remains intact! You will be part of driving efficiencies through technology - helping drive process improvement.
Areas of responsibility will include (but not be limited to):
Enable and motivate team members to deliver exceptional consumer experiences through ongoing support, development, empowerment and positive reinforcement.
Review short- and long-term staffing plans to drive strategic focus of annual planning, quarterly forecasting and daily service level goals.
Coach the team to ensure the quality of the consumer experience meets the appropriate standard and fosters problem solving and critical thinking.
Gain insights from data by developing reports, metrics, and KPIs. Lead improvement initiatives to ensure goals are met.
Lead by example in driving a culture of client centricity and ensure that the call centre is managing day to day activities appropriately to create the best employee and client experience possible.
Manage performance standards and conducting staff evaluations.
Ensure continuous improvement of the consumer experience by investigating and addressing root causes in a way that benefits the consumer and the business.
Work closely with executive management team to ensure effective inter-departmental communication.
Facilitate positive and proactive operations by developing relations with other departmental groups and key stakeholders.
Improve the operational systems, processes and policies in our call center - specifically, support better management reporting, information flow and management, business process and organizational planning.
Ensure compliance with the company's policies while maintaining the highest level of customer satisfaction.
Who Are You?
To be successful in this role, we are looking for someone who is organized, detail oriented, and brings great travel call centre experience to the role! You will be flexible and adapt well to change in a rapidly growing company. Communication and collaboration are key for you and your ability to navigate ambiguity as well as maintaining strong relationships cross-departmentally (and geographically) is second to none.
You are data driven and thrive on getting to the bottom of what needs to be done to enable and optimise an efficient, high performing and passionate team.
Travel call centre experience is mandatory
Min 5 years of experience and proven success developing and managing a high-performance travel call center/customer service team(s), preferably within an environment with a large volume of incoming calls
Extensive experience with travel call center infrastructure
Ability to use data and analysis to drive decision making
Ability to connect with staff at all levels and provide hands on enthusiastic leadership to effectively manage change
Experience leading front-line teams with a minimum of 50+ travel agents
Ability to set strategy and follow through on tactical implementation and execution of initiatives
Must demonstrate leadership, judgment, and ability to resolve complex situations with employees through impressive coaching skills
We are a passionate, innovative organization with 247 employees globally and we are looking for exceptional people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role; get in touch!
Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need. We always welcome international candidates to apply providing they are eligible to work and live in Canada.
Nov 12, 2019
Full time
About the role:
We have an exciting opportunity for a dynamic, hands on and analytical person to join our team in the role as Global Call Centre Director (Sales) , here at Kognitiv. Working alongside a global team with offices in Austria, US, Hong Kong and the UK you will take the initiative and be the driving force behind our call centre’s productivity and the customer's experience.
The objective of the role is to ensure that all call centre staff are appropriately scheduled, trained, spending their time effectively and helping our customers consistently in a way that "wows" them. In doing so, you will help the team increase sales, reduce costs, improve the team’s efficiency as well as ensuring that the phenomenally high level of service remains intact! You will be part of driving efficiencies through technology - helping drive process improvement.
Areas of responsibility will include (but not be limited to):
Enable and motivate team members to deliver exceptional consumer experiences through ongoing support, development, empowerment and positive reinforcement.
Review short- and long-term staffing plans to drive strategic focus of annual planning, quarterly forecasting and daily service level goals.
Coach the team to ensure the quality of the consumer experience meets the appropriate standard and fosters problem solving and critical thinking.
Gain insights from data by developing reports, metrics, and KPIs. Lead improvement initiatives to ensure goals are met.
Lead by example in driving a culture of client centricity and ensure that the call centre is managing day to day activities appropriately to create the best employee and client experience possible.
Manage performance standards and conducting staff evaluations.
Ensure continuous improvement of the consumer experience by investigating and addressing root causes in a way that benefits the consumer and the business.
Work closely with executive management team to ensure effective inter-departmental communication.
Facilitate positive and proactive operations by developing relations with other departmental groups and key stakeholders.
Improve the operational systems, processes and policies in our call center - specifically, support better management reporting, information flow and management, business process and organizational planning.
Ensure compliance with the company's policies while maintaining the highest level of customer satisfaction.
Who Are You?
To be successful in this role, we are looking for someone who is organized, detail oriented, and brings great travel call centre experience to the role! You will be flexible and adapt well to change in a rapidly growing company. Communication and collaboration are key for you and your ability to navigate ambiguity as well as maintaining strong relationships cross-departmentally (and geographically) is second to none.
You are data driven and thrive on getting to the bottom of what needs to be done to enable and optimise an efficient, high performing and passionate team.
Travel call centre experience is mandatory
Min 5 years of experience and proven success developing and managing a high-performance travel call center/customer service team(s), preferably within an environment with a large volume of incoming calls
Extensive experience with travel call center infrastructure
Ability to use data and analysis to drive decision making
Ability to connect with staff at all levels and provide hands on enthusiastic leadership to effectively manage change
Experience leading front-line teams with a minimum of 50+ travel agents
Ability to set strategy and follow through on tactical implementation and execution of initiatives
Must demonstrate leadership, judgment, and ability to resolve complex situations with employees through impressive coaching skills
We are a passionate, innovative organization with 247 employees globally and we are looking for exceptional people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role; get in touch!
Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need. We always welcome international candidates to apply providing they are eligible to work and live in Canada.
Kognitiv
Remote (Greater Toronto Area, ON, Canada)
About us:
Kognitiv is paving the way for the next era in B2B collaborative commerce - enabling consumer and hospitality brands to engage deeply and securely with their customer base. Brands can collaborate with suppliers and value-added partners, providing customers with personalized experiences.
About the role:
Self-employed – commission-based compensation plan
As we continue to grow – we are now looking to expand our existing Home Based Sales Agent team!
As a self-employed Home Based (Sales) Agent, you’re in control ! This means you can tailor your shifts around your private life, ensuring the ultimate work/life balance that suits you and your loved ones.
Like our customers, you love the travel industry and you are phenomenal at making our customers feel important. Your desire to deliver the highest possible standard of customer service is what makes you tick and that’s why we want you to join us!
Apart from your exceptional Travel Agent background , your passion for unrivalled customer service and your ability to build and nurture customer relationships , we ask that you can work from a location which is free from background noise .
This is a full-time Sales Agent role where you can be based from home! (Training and regular visits to the Mississauga office are necessary)
Areas of responsibilities (will include but not be limited to):
Plan, counsel and sell travel services to potential customers
Proficient in booking transportation, flights, hotel accommodations, car rentals, tours, and excursions through various supplier channels.
Working proficiency in multi system environment.
Consult published and computer-based resources for information on departure and arrival times, fares, and hotel ratings and accommodations
Sell a full range of preferred supplier products in order to meet and exceed targets
Invoice and document client files accurately
Action, and execute all necessary requirements to fulfil travel arrangement requests for the client
Well versed in travel product, services and suppliers for the Canadian Market
Assist in the resolution of client complaints
Other duties as assigned
Promote additional services to enhance customer travel plans
About you:
Bubbly, customer focused and engaging people skills, great at building relationships and rapport over the telephone.
TICO certification
Strong sales and service skills
Pro-active and a can-do approach to problem solving
Booking process experience with attention to detail and urgency to meet deadlines
Travel Agency, Consolidator, OTA or similar background with a wide knowledge of tour operators and understanding of tailor-made itineraries and cruise preferable.
Adaptability to different brands
Ability to work well within a team both remote and office based
Must be fluent in English with excellent written communication skills
A suitable working environment that is free from background noise
Must be self-motivated, energetic and flexible, with a commitment to working a variety of shift options
Proactive approach with interpersonal skills that complement the ability to listen and communicate
Fluency in Portuguese, German and/or French would be highly beneficial
Nov 12, 2019
Full time
About us:
Kognitiv is paving the way for the next era in B2B collaborative commerce - enabling consumer and hospitality brands to engage deeply and securely with their customer base. Brands can collaborate with suppliers and value-added partners, providing customers with personalized experiences.
About the role:
Self-employed – commission-based compensation plan
As we continue to grow – we are now looking to expand our existing Home Based Sales Agent team!
As a self-employed Home Based (Sales) Agent, you’re in control ! This means you can tailor your shifts around your private life, ensuring the ultimate work/life balance that suits you and your loved ones.
Like our customers, you love the travel industry and you are phenomenal at making our customers feel important. Your desire to deliver the highest possible standard of customer service is what makes you tick and that’s why we want you to join us!
Apart from your exceptional Travel Agent background , your passion for unrivalled customer service and your ability to build and nurture customer relationships , we ask that you can work from a location which is free from background noise .
This is a full-time Sales Agent role where you can be based from home! (Training and regular visits to the Mississauga office are necessary)
Areas of responsibilities (will include but not be limited to):
Plan, counsel and sell travel services to potential customers
Proficient in booking transportation, flights, hotel accommodations, car rentals, tours, and excursions through various supplier channels.
Working proficiency in multi system environment.
Consult published and computer-based resources for information on departure and arrival times, fares, and hotel ratings and accommodations
Sell a full range of preferred supplier products in order to meet and exceed targets
Invoice and document client files accurately
Action, and execute all necessary requirements to fulfil travel arrangement requests for the client
Well versed in travel product, services and suppliers for the Canadian Market
Assist in the resolution of client complaints
Other duties as assigned
Promote additional services to enhance customer travel plans
About you:
Bubbly, customer focused and engaging people skills, great at building relationships and rapport over the telephone.
TICO certification
Strong sales and service skills
Pro-active and a can-do approach to problem solving
Booking process experience with attention to detail and urgency to meet deadlines
Travel Agency, Consolidator, OTA or similar background with a wide knowledge of tour operators and understanding of tailor-made itineraries and cruise preferable.
Adaptability to different brands
Ability to work well within a team both remote and office based
Must be fluent in English with excellent written communication skills
A suitable working environment that is free from background noise
Must be self-motivated, energetic and flexible, with a commitment to working a variety of shift options
Proactive approach with interpersonal skills that complement the ability to listen and communicate
Fluency in Portuguese, German and/or French would be highly beneficial
We are looking for Travel Sales Agents to join our growing team in Mississauga!
You will be responsible for planning and selling travel services to potential customers as well as actioning and executing all necessary requirements to fulfill travel arrangement requests for the client
Our offices are located in Mississauga and you will be sitting with our highly talented and passionate team, ensuring that our customers receive first-class service!
What we Do:
We are pioneering a new era of collaborative commerce - enabling brands to engage deeply and securely with their customer base in revolutionary ways. We have designed a next-generation marketplace where companies can directly trade their products and services to one another’s audiences.
About the Role:
Plan, counsel and sell travel services to potential customers
Proficient in booking transportation, flights, hotel accommodations, car rentals, tours, and excursions through various supplier channels.
Working proficiency in multi system environment.
Consult published and computer-based resources for information on departure and arrival times, fares, and hotel ratings and accommodations
Sell a full range of preferred supplier products in order to meet and exceed targets
Invoice and document client files accurately
Action, and execute all necessary requirements to fulfill travel arrangement requests for the client
Well versed in travel product, services and suppliers for the Canadian Market
Assist in the resolution of client complaints
Other duties as assigned
Who are you?
TICO CERTIFICATION - is a mandatory requirement
Strong sales and service skills
Excellent communication skills (both verbal and written)
Strong ability to multi-task in a fast-paced environment
Ability to manage conflicting priorities to ensure customer satisfaction levels
Ability to work independently and as part of a team in Mississauga location
Able to work rotating shifts to cover full hours of operation (including weekends)
2-3 years of Travel Industry experience is an asset
Fluency in Portuguese, German and/or French would be highly desirable
Please note: Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada
We are a passionate, innovative organization with 247 employees globally and we are looking for exceptional people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role; get in touch!
Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need. We always welcome international candidates to apply providing they are eligible to work and live in Canada.
Nov 12, 2019
Full time
We are looking for Travel Sales Agents to join our growing team in Mississauga!
You will be responsible for planning and selling travel services to potential customers as well as actioning and executing all necessary requirements to fulfill travel arrangement requests for the client
Our offices are located in Mississauga and you will be sitting with our highly talented and passionate team, ensuring that our customers receive first-class service!
What we Do:
We are pioneering a new era of collaborative commerce - enabling brands to engage deeply and securely with their customer base in revolutionary ways. We have designed a next-generation marketplace where companies can directly trade their products and services to one another’s audiences.
About the Role:
Plan, counsel and sell travel services to potential customers
Proficient in booking transportation, flights, hotel accommodations, car rentals, tours, and excursions through various supplier channels.
Working proficiency in multi system environment.
Consult published and computer-based resources for information on departure and arrival times, fares, and hotel ratings and accommodations
Sell a full range of preferred supplier products in order to meet and exceed targets
Invoice and document client files accurately
Action, and execute all necessary requirements to fulfill travel arrangement requests for the client
Well versed in travel product, services and suppliers for the Canadian Market
Assist in the resolution of client complaints
Other duties as assigned
Who are you?
TICO CERTIFICATION - is a mandatory requirement
Strong sales and service skills
Excellent communication skills (both verbal and written)
Strong ability to multi-task in a fast-paced environment
Ability to manage conflicting priorities to ensure customer satisfaction levels
Ability to work independently and as part of a team in Mississauga location
Able to work rotating shifts to cover full hours of operation (including weekends)
2-3 years of Travel Industry experience is an asset
Fluency in Portuguese, German and/or French would be highly desirable
Please note: Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada
We are a passionate, innovative organization with 247 employees globally and we are looking for exceptional people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role; get in touch!
Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need. We always welcome international candidates to apply providing they are eligible to work and live in Canada.
Offer best in class travel consultation to Travel Leaders clients. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.
Service inbound corporate and government travel requests.
Delivery extraordinary customer service to all travel leaders clients.
Greet all clients with enthusiasm.
Provide consultative service to travelers and travel arrangers throughout the booking process.
Complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed.
Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
Secure the lowest air/car/hotel rates available at time of booking.
Utilization of client and Travel Leaders negotiated programs when applicable.
Utilize GDS low fare search capabilities.
Maintain goal expectations in the following areas:
Productivity – measured by transactions per day.
Quality – minimal customer service issues.
Customer experience – measured through call monitoring performance.
5 years’ travel selling experience
5+ years’ customer service experience, preferably in the travel industry
Exceptional/above & beyond, proactive customer service approach
Excellent travel industry knowledge
Mastery in Apollo GDS, with experience in multiple GDS’
GDS formats, short cuts, enhancements, pricing, Smartpoint.
Corporate travel experience required
Expert in international travel bookings and process
Experienced handling of multiple accounts
Exceptional communication skills both written and oral
Embrace change, adaptable, viewed as a leader
Leadership Abilities:
Has a strong understanding of own skillset and development opportunities
Strong understanding of key TLC initiatives and employs strong change management skills consistently
Demonstrates exceptional team work
Proactively offers support when ability matches need
Acts as a leader among peers
Thank peers for the support they have provided
Consistently demonstrates master of the guiding principles in daily work habits
Ability to provide constructive feedback to peers and leaders when appropriate
Ability to handle the most difficult situations
May seek minimal guidance, but generally has a solution at hand
Able to support peers in decision making
Knows when to escalate to a supervisor
Nov 07, 2019
Full time
Offer best in class travel consultation to Travel Leaders clients. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.
Service inbound corporate and government travel requests.
Delivery extraordinary customer service to all travel leaders clients.
Greet all clients with enthusiasm.
Provide consultative service to travelers and travel arrangers throughout the booking process.
Complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed.
Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
Secure the lowest air/car/hotel rates available at time of booking.
Utilization of client and Travel Leaders negotiated programs when applicable.
Utilize GDS low fare search capabilities.
Maintain goal expectations in the following areas:
Productivity – measured by transactions per day.
Quality – minimal customer service issues.
Customer experience – measured through call monitoring performance.
5 years’ travel selling experience
5+ years’ customer service experience, preferably in the travel industry
Exceptional/above & beyond, proactive customer service approach
Excellent travel industry knowledge
Mastery in Apollo GDS, with experience in multiple GDS’
GDS formats, short cuts, enhancements, pricing, Smartpoint.
Corporate travel experience required
Expert in international travel bookings and process
Experienced handling of multiple accounts
Exceptional communication skills both written and oral
Embrace change, adaptable, viewed as a leader
Leadership Abilities:
Has a strong understanding of own skillset and development opportunities
Strong understanding of key TLC initiatives and employs strong change management skills consistently
Demonstrates exceptional team work
Proactively offers support when ability matches need
Acts as a leader among peers
Thank peers for the support they have provided
Consistently demonstrates master of the guiding principles in daily work habits
Ability to provide constructive feedback to peers and leaders when appropriate
Ability to handle the most difficult situations
May seek minimal guidance, but generally has a solution at hand
Able to support peers in decision making
Knows when to escalate to a supervisor
Seeking After-Hours Agents - Evenings/Overnight & Weekends (Various Shifts)
Thursday, Friday & Saturday 10:00 pm – 10:00 am
Sunday 11:00 am – 11:00 pm/Monday 5:00 pm – 2:00 am/Tuesday & Wednesday off/Thursday & Friday 5:00 pm – 2:00 am
Saturday 2:00 pm - 12:00 am /Sunday & Monday Off /Tuesday, Wednesday & Thursday 8:00 pm – 6:00 am – Friday Off
Wednesday, Thursday, Friday & Saturday – 5:00 pm – 3:00 am
Saturday 6:00 am – 4:00 pm – Monday & Tuesday 6:00 pm – 4:00 am / Wednesday, Thursday & Friday Off
Experienced Corporate Travel Agent - Proficient on Sabre
Sabre proficient and all current travel technology tools
A minimum of 3+ year’s verifiable travel industry experience in a reservations related position or similar capacity
Highly skilled Corporate Travel Professional. Agent MUST have the following to be considered for the job:
Current Sabre experience
Strong International Reservations
Be familiar with Online Booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Nov 01, 2019
Full time
Seeking After-Hours Agents - Evenings/Overnight & Weekends (Various Shifts)
Thursday, Friday & Saturday 10:00 pm – 10:00 am
Sunday 11:00 am – 11:00 pm/Monday 5:00 pm – 2:00 am/Tuesday & Wednesday off/Thursday & Friday 5:00 pm – 2:00 am
Saturday 2:00 pm - 12:00 am /Sunday & Monday Off /Tuesday, Wednesday & Thursday 8:00 pm – 6:00 am – Friday Off
Wednesday, Thursday, Friday & Saturday – 5:00 pm – 3:00 am
Saturday 6:00 am – 4:00 pm – Monday & Tuesday 6:00 pm – 4:00 am / Wednesday, Thursday & Friday Off
Experienced Corporate Travel Agent - Proficient on Sabre
Sabre proficient and all current travel technology tools
A minimum of 3+ year’s verifiable travel industry experience in a reservations related position or similar capacity
Highly skilled Corporate Travel Professional. Agent MUST have the following to be considered for the job:
Current Sabre experience
Strong International Reservations
Be familiar with Online Booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Travel Leaders Group ( www.travelleadersgroup.com ) is transforming travel with a commitment to our vacation and business travel clients through our progressive approach toward each unique travel experience. Having already assisted millions of travelers, Travel Leaders Group manages leisure, business and franchise travel operations under a variety of diversified divisions and brands. With over 7,000 agency locations, Travel Leaders Group ranks as one of the industry’s largest traditional travel agency companies.
The Travel Advisor will be responsible for supporting all components of the APEX program. Advisors will consult and make travel recommendations for their customer, which will include The Travel Collection benefits, when applicable. The APEX department is designed to provide extraordinary service to The Travel Collection customer population. Responsibilities include, but are not limited to: Booking travel, resolving customer service issues, enrolling customers into The Travel Collection and be proficient with the APEX tools. The advisor must be savy with technology. This department will book air using SABRE GDS and cruise/tour packages.
Responsibilities
Travel Advisor:
Complete and remain up to date on all APEX and American Express training.
Clear understanding of how each of the APEX tools work – Agent Universe, Portal and AMEX PWP redemption tool.
Provide outstanding customer service by consulting with customers on their travel requests.
Book TheTravel Collection benefits in order to increase transactions and support our suppliers.
Knowledgeable with AMEX card benefits. Be able to explain benefits to customers, refer cards and enroll customers in the APEX Portal.
Log calls and track reasons why customer contacted The Travel Collection team.
Support marketing emails by tracking calls and providing customer feedback.
Understand definition of General and Priority complaints.
Coordinate any customer service complaints with the APEX Help Desk.
Liaise with vendors (air/car/hotel/cruise/tour) as required.
Meet with Operations Director on a weekly basis to review stats and trends.
Share customer feedback that will help build the program.
Understand all aspects of the APEX program.
Refer leads.
Use of Email, Phone, Chat, Text, Skype, APEX tools and ADP.
Qualifications
5+ years’ experience in the travel industry.
Sabre GDS required (open to strong candidates with WSPN or Apollo who are willing to convert to SABRE).
Strong international booking experience that includes geography, passports and visa.
Cruise/Tour booking experience.
Being an expert with other leisure travel destinations or planning is a plus.
Excellent written and verbal skills.
Excellent customer service skills.
Strong attention to detail.
Microsoft office skills helpful (word, excel)
Customer Service Abilities:
Has strong understanding of own skill set and development opportunities.
Demonstrates exceptional team work
Proactively offers to work with team members to cover open shifts; manage time off.
Excellent attendance and on time to work.
Acts as a leader among peers.
Thanks peers for support they have provided.
Ability to provide constructive feedback to agents, peers and leaders when appropriate.
Ability to handle very difficult situations.
May seek minimal guidance, but generally has solution at hand.
Thinks creatively to find best/appropriate solution to difficult problems.
Able to support peers in decision making.
Knows when to escalate to a leader.
Strong understanding of key APEX initiatives and employs strong change management skills consistently.
Willing to embrace all the tools that support APEX.
Meet service levels for phone, email and CHAT.
Oct 29, 2019
Full time
Travel Leaders Group ( www.travelleadersgroup.com ) is transforming travel with a commitment to our vacation and business travel clients through our progressive approach toward each unique travel experience. Having already assisted millions of travelers, Travel Leaders Group manages leisure, business and franchise travel operations under a variety of diversified divisions and brands. With over 7,000 agency locations, Travel Leaders Group ranks as one of the industry’s largest traditional travel agency companies.
The Travel Advisor will be responsible for supporting all components of the APEX program. Advisors will consult and make travel recommendations for their customer, which will include The Travel Collection benefits, when applicable. The APEX department is designed to provide extraordinary service to The Travel Collection customer population. Responsibilities include, but are not limited to: Booking travel, resolving customer service issues, enrolling customers into The Travel Collection and be proficient with the APEX tools. The advisor must be savy with technology. This department will book air using SABRE GDS and cruise/tour packages.
Responsibilities
Travel Advisor:
Complete and remain up to date on all APEX and American Express training.
Clear understanding of how each of the APEX tools work – Agent Universe, Portal and AMEX PWP redemption tool.
Provide outstanding customer service by consulting with customers on their travel requests.
Book TheTravel Collection benefits in order to increase transactions and support our suppliers.
Knowledgeable with AMEX card benefits. Be able to explain benefits to customers, refer cards and enroll customers in the APEX Portal.
Log calls and track reasons why customer contacted The Travel Collection team.
Support marketing emails by tracking calls and providing customer feedback.
Understand definition of General and Priority complaints.
Coordinate any customer service complaints with the APEX Help Desk.
Liaise with vendors (air/car/hotel/cruise/tour) as required.
Meet with Operations Director on a weekly basis to review stats and trends.
Share customer feedback that will help build the program.
Understand all aspects of the APEX program.
Refer leads.
Use of Email, Phone, Chat, Text, Skype, APEX tools and ADP.
Qualifications
5+ years’ experience in the travel industry.
Sabre GDS required (open to strong candidates with WSPN or Apollo who are willing to convert to SABRE).
Strong international booking experience that includes geography, passports and visa.
Cruise/Tour booking experience.
Being an expert with other leisure travel destinations or planning is a plus.
Excellent written and verbal skills.
Excellent customer service skills.
Strong attention to detail.
Microsoft office skills helpful (word, excel)
Customer Service Abilities:
Has strong understanding of own skill set and development opportunities.
Demonstrates exceptional team work
Proactively offers to work with team members to cover open shifts; manage time off.
Excellent attendance and on time to work.
Acts as a leader among peers.
Thanks peers for support they have provided.
Ability to provide constructive feedback to agents, peers and leaders when appropriate.
Ability to handle very difficult situations.
May seek minimal guidance, but generally has solution at hand.
Thinks creatively to find best/appropriate solution to difficult problems.
Able to support peers in decision making.
Knows when to escalate to a leader.
Strong understanding of key APEX initiatives and employs strong change management skills consistently.
Willing to embrace all the tools that support APEX.
Meet service levels for phone, email and CHAT.
The Application Support Specialist (GDS Support) role is responsible for providing GDS Support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure within Agency Services and Operations.
Agent GDS Questions (formats, workflow, processes)
Agent & Agency Implementations
GDS Software installation & support
TripCase agent & client support/corporate client setups
Hotel Rate Code Updates
Agent processing questions and concerns
Miscellaneous Ticketing and Processing Requests
Review Bookings for Fraud
3 -5 years’ experience on Travel GDS system: SABRE (Other GDS systems a plus)
Excellent customer service skills.
Thrives in a fast-paced environment and able to handle multiple responsibilities.
Excellent oral and written communication skills and attention to detail
Advanced knowledge of the travel industry
Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions.
Flexible work hours
GDSx/Concur Compleat experience is a plus
Oct 29, 2019
Full time
The Application Support Specialist (GDS Support) role is responsible for providing GDS Support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure within Agency Services and Operations.
Agent GDS Questions (formats, workflow, processes)
Agent & Agency Implementations
GDS Software installation & support
TripCase agent & client support/corporate client setups
Hotel Rate Code Updates
Agent processing questions and concerns
Miscellaneous Ticketing and Processing Requests
Review Bookings for Fraud
3 -5 years’ experience on Travel GDS system: SABRE (Other GDS systems a plus)
Excellent customer service skills.
Thrives in a fast-paced environment and able to handle multiple responsibilities.
Excellent oral and written communication skills and attention to detail
Advanced knowledge of the travel industry
Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions.
Flexible work hours
GDSx/Concur Compleat experience is a plus
Personnel Travel Consultants
Remote (North America or Europe)
PROFILE MANAGEMENT IMPLEMENTATION EXPERT
Exclusive Listing
Our client a fast-growing Travel Tech Company based in Europe is seeking a professional who specializes in profile management,
Virtual Position – location either North America or Europe / Some travel involved / competitive compensation - Product Training will take place in Europe (several blocks of 1-2 weeks)
Requirements for this position is a hands-on candidate, expert in profile management, project management skills, analysis, configuration & support
Extensive hands-on experience with profile management implementation
GDS/OBE Skills (at least the profile functionality & setup)
Project Management
API/Webservices
Oct 16, 2019
Contractor
PROFILE MANAGEMENT IMPLEMENTATION EXPERT
Exclusive Listing
Our client a fast-growing Travel Tech Company based in Europe is seeking a professional who specializes in profile management,
Virtual Position – location either North America or Europe / Some travel involved / competitive compensation - Product Training will take place in Europe (several blocks of 1-2 weeks)
Requirements for this position is a hands-on candidate, expert in profile management, project management skills, analysis, configuration & support
Extensive hands-on experience with profile management implementation
GDS/OBE Skills (at least the profile functionality & setup)
Project Management
API/Webservices
Personnel Travel Consultants
New York, NY 10017, USA
Immediate Need - Corporate Sabre Agent - Temporary Assignment
Temporary Assignment for a well-organized agent that has great Sabre skills - Working On-Site Location in NYC Prestigious Law Firm – hours 9:30 am – 6:00 pm EST –
Current Sabre experience
Be familiar with Online booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Great work ethic and highly responsible.
Articulate & attention to detail
Oct 15, 2019
Temp
Immediate Need - Corporate Sabre Agent - Temporary Assignment
Temporary Assignment for a well-organized agent that has great Sabre skills - Working On-Site Location in NYC Prestigious Law Firm – hours 9:30 am – 6:00 pm EST –
Current Sabre experience
Be familiar with Online booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Great work ethic and highly responsible.
Articulate & attention to detail
Overview
We are excited to announce that we are offering a sign-on bonus opportunity with this role; 50% at 3 months and 50% at 6 months provided deliverables are met.
Offer best in class travel consultation to Travel Leaders clients as part of our after-hours service team. This position is full time, and requires some flexibility in schedule. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.
Responsibi lities:
· Service
inbound corporate and government travel requests.
· Delivery extraordinary customer service to all Travel Leaders clients.
· Greet all clients with enthusiasm.
· Provide consultative service to travelers and travel arrangers throughout the booking process.
· Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed.
· Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
· Secure the lowest air/car/hotel rates available at time of booking.
· Utilization of client and Travel Leaders negotiated programs when applicable.
· Utilize GDS low fare search capabilities.
· Service customers in our multi-channel support environment
· Telephonic, Chat, Email
· Maintain goal expectations in the following areas:
· Productivity – measured by transactions per day.
· Quality – minimal customer service issues.
· Customer experience – measured through call monitoring performance.
Requirements:
· 5 years’ travel selling experience
· 5+ years’ customer service experience, preferably in the travel industry
o Exceptional/above & beyond, proactive customer service approach
· Excellent travel industry knowledge
· Mastery in Apollo GDS, with experience in Sabre and Worldspan preferred
o GDS formats, short cuts, enhancements, pricing, smartpoint.
· Flexibility with schedule when required to support business needs
· Corporate travel experience required
· Expert in international travel bookings and process
· Experienced handling of multiple accounts
· Exceptional communication skills both written and oral
· Embrace change, adaptable, viewed as a leader
Leadership Abilities:
· Has strong understanding of own skill set and development opportunities
· Demonstrates exceptional teamwork
o Proactively offers support when ability matches need
o Acts as a leader among peers
o Thanks peers for support they have provided
· Ability to provide constructive feedback to peers and leaders when appropriate
· Ability to handle most difficult situations
o May seek minimal guidance, but generally has solution at hand
o Able to support peers in decision making
o Knows when to escalate to a supervisor
· Strong understanding of key TLC initiatives and employs strong change management skills consistently
**Full-time shifts will be on a bid-basis with seniority based on overall scores on GDS Assessment**
Oct 14, 2019
Full time
Overview
We are excited to announce that we are offering a sign-on bonus opportunity with this role; 50% at 3 months and 50% at 6 months provided deliverables are met.
Offer best in class travel consultation to Travel Leaders clients as part of our after-hours service team. This position is full time, and requires some flexibility in schedule. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.
Responsibi lities:
· Service
inbound corporate and government travel requests.
· Delivery extraordinary customer service to all Travel Leaders clients.
· Greet all clients with enthusiasm.
· Provide consultative service to travelers and travel arrangers throughout the booking process.
· Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed.
· Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
· Secure the lowest air/car/hotel rates available at time of booking.
· Utilization of client and Travel Leaders negotiated programs when applicable.
· Utilize GDS low fare search capabilities.
· Service customers in our multi-channel support environment
· Telephonic, Chat, Email
· Maintain goal expectations in the following areas:
· Productivity – measured by transactions per day.
· Quality – minimal customer service issues.
· Customer experience – measured through call monitoring performance.
Requirements:
· 5 years’ travel selling experience
· 5+ years’ customer service experience, preferably in the travel industry
o Exceptional/above & beyond, proactive customer service approach
· Excellent travel industry knowledge
· Mastery in Apollo GDS, with experience in Sabre and Worldspan preferred
o GDS formats, short cuts, enhancements, pricing, smartpoint.
· Flexibility with schedule when required to support business needs
· Corporate travel experience required
· Expert in international travel bookings and process
· Experienced handling of multiple accounts
· Exceptional communication skills both written and oral
· Embrace change, adaptable, viewed as a leader
Leadership Abilities:
· Has strong understanding of own skill set and development opportunities
· Demonstrates exceptional teamwork
o Proactively offers support when ability matches need
o Acts as a leader among peers
o Thanks peers for support they have provided
· Ability to provide constructive feedback to peers and leaders when appropriate
· Ability to handle most difficult situations
o May seek minimal guidance, but generally has solution at hand
o Able to support peers in decision making
o Knows when to escalate to a supervisor
· Strong understanding of key TLC initiatives and employs strong change management skills consistently
**Full-time shifts will be on a bid-basis with seniority based on overall scores on GDS Assessment**
New to Travel:
Great Opportunity for a young, energetic, intelligent individual looking to join the travel industry. Our client has an established Travel Agency in NJ that is looking for an individual that is interested in becoming part of a team and working as a travel advisor. Preferable someone with a college degree or some travel industry experience. This is a full-time position with training.
Oct 10, 2019
Full time
New to Travel:
Great Opportunity for a young, energetic, intelligent individual looking to join the travel industry. Our client has an established Travel Agency in NJ that is looking for an individual that is interested in becoming part of a team and working as a travel advisor. Preferable someone with a college degree or some travel industry experience. This is a full-time position with training.
Corporate Travel Agent- Worldspan or Apollo – Virtual – Multi-Accounts
Hours - 9:30 am – 6:00 pm ET, or 10:30 am – 7:00 pm ET
Worldspan or Apollo experience
Ability to work on numerous accounts
Experience in a call center environment
Experience working in a virtual environment
Able to work well within a team
Must have experience booking international travel
Concur knowledge is a plus
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Oct 10, 2019
Full time
Corporate Travel Agent- Worldspan or Apollo – Virtual – Multi-Accounts
Hours - 9:30 am – 6:00 pm ET, or 10:30 am – 7:00 pm ET
Worldspan or Apollo experience
Ability to work on numerous accounts
Experience in a call center environment
Experience working in a virtual environment
Able to work well within a team
Must have experience booking international travel
Concur knowledge is a plus
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Position: Full-Time (Office-based) Travel Agent
Starting Date: Immediate Fill
Edgerton Travel, a company owned by Legacy Travel Group, has a long and distinguished reputation as a full-service travel agency in Northern Indiana. We have three locations in Indiana, and are seeking a full-time travel agent based in our Mishawaka (South Bend) location.
We are looking for an experienced travel agent. Additional product, destination, and systems training will be provided. Knowledge of Client Base and Sabre GDS is a plus, as is a basic understanding of travel marketing. If you enjoy working with people, are well-versed on leisure travel products and destinations, and want to be a key part of a company that is building a strong future, we would love to have you join our team.
Job Duties and Description
Sell domestic, international and custom travel packages using established procedures
Able to recommend and sell our preferred vendors and suppliers, within client needs
Advise on best value, location, and mode of travel to meet client needs
Receive and resolve customer related concerns and service issues in a prompt & professional manner
Develop strong business relationships with our valued customers, based on a consultative sales approach
Attend travel seminars, FAMs, continuing education and specialist training to stay informed on industry changes and trends
Record sales, track leads, maintain and update customer files in our CRM system
Perform other small business related duties and tasks as necessary
Some overnight travel will be required to attend staff meetings, FAMS, conferences and more.
Skills
Have the ability to work independently and self-motivated without excessive hand holding
Collaboration is key in the travel industry so functioning well as part of team is essential
Contributing to improvements and embracing enhancements in a small business setting
Comfortable with research and detail oriented
Warm and friendly customer service presence
Strong consultative sales skills, vs. hard closing sales skills
Professional communication skills, both written and oral, internally and externally
Ability to manage multiple tasks and priorities
Professional image and appearance
Strong grasp of English language (written and spoken)
Personal travel experience is highly valued
An understanding of travel marketing, social media, and digital marketing is a plus
Legacy Travel Group and Edgerton Travel are equal opportunity employers.
To apply, please send cover letter and resume to:
yahnaa@legacytourtravel.com
Sep 24, 2019
Full time
Position: Full-Time (Office-based) Travel Agent
Starting Date: Immediate Fill
Edgerton Travel, a company owned by Legacy Travel Group, has a long and distinguished reputation as a full-service travel agency in Northern Indiana. We have three locations in Indiana, and are seeking a full-time travel agent based in our Mishawaka (South Bend) location.
We are looking for an experienced travel agent. Additional product, destination, and systems training will be provided. Knowledge of Client Base and Sabre GDS is a plus, as is a basic understanding of travel marketing. If you enjoy working with people, are well-versed on leisure travel products and destinations, and want to be a key part of a company that is building a strong future, we would love to have you join our team.
Job Duties and Description
Sell domestic, international and custom travel packages using established procedures
Able to recommend and sell our preferred vendors and suppliers, within client needs
Advise on best value, location, and mode of travel to meet client needs
Receive and resolve customer related concerns and service issues in a prompt & professional manner
Develop strong business relationships with our valued customers, based on a consultative sales approach
Attend travel seminars, FAMs, continuing education and specialist training to stay informed on industry changes and trends
Record sales, track leads, maintain and update customer files in our CRM system
Perform other small business related duties and tasks as necessary
Some overnight travel will be required to attend staff meetings, FAMS, conferences and more.
Skills
Have the ability to work independently and self-motivated without excessive hand holding
Collaboration is key in the travel industry so functioning well as part of team is essential
Contributing to improvements and embracing enhancements in a small business setting
Comfortable with research and detail oriented
Warm and friendly customer service presence
Strong consultative sales skills, vs. hard closing sales skills
Professional communication skills, both written and oral, internally and externally
Ability to manage multiple tasks and priorities
Professional image and appearance
Strong grasp of English language (written and spoken)
Personal travel experience is highly valued
An understanding of travel marketing, social media, and digital marketing is a plus
Legacy Travel Group and Edgerton Travel are equal opportunity employers.
To apply, please send cover letter and resume to:
yahnaa@legacytourtravel.com
Personnel Travel Consultants
New York, NY 10158, USA
Corporate Travel Agent -, Booking travel arrangements for all clients within the company's guidelines and standards of excellence for customer service. Ability to multi-task in fast-paced work environment.
Skills Required:
Overall travel industry knowledge and experience
Proficient on SABRE
Competent with all aspects of ticketing transactions
Proficient with International Itineraries and rate structures
Knowledge of online booking tools a must
Experienced and comfortable with premium travelers
Attention to detail/conscientiousness/flexible
Problem solving and initiative
Patience and flexibility
Minimum 5+ Years Industry Experience
Regular and dependable attendance and punctuality is required.
Duties and Responsibilities:
Completes travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines
Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc
Maintains ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction
Researches and provides solutions to any travel related problem clients may have experienced with arrangements made by Company with total management awareness and participation
Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements
Is available for and receptive to training opportunities
Is Sabre proficient and maintains Sabre skills with relevant training
Has knowledge of and understanding of re-routing and exchange processes
Stays abreast of technology and industry knowledge, especially with intranet tools provided by company
Essential; Must have excellent communication skills and enjoy working with high level global clientele
Problem resolution to always include management.
Performs other office functions as needed and seeks ways to personally add to the overall efficiency of the operation
Sep 24, 2019
Full time
Corporate Travel Agent -, Booking travel arrangements for all clients within the company's guidelines and standards of excellence for customer service. Ability to multi-task in fast-paced work environment.
Skills Required:
Overall travel industry knowledge and experience
Proficient on SABRE
Competent with all aspects of ticketing transactions
Proficient with International Itineraries and rate structures
Knowledge of online booking tools a must
Experienced and comfortable with premium travelers
Attention to detail/conscientiousness/flexible
Problem solving and initiative
Patience and flexibility
Minimum 5+ Years Industry Experience
Regular and dependable attendance and punctuality is required.
Duties and Responsibilities:
Completes travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines
Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc
Maintains ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction
Researches and provides solutions to any travel related problem clients may have experienced with arrangements made by Company with total management awareness and participation
Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements
Is available for and receptive to training opportunities
Is Sabre proficient and maintains Sabre skills with relevant training
Has knowledge of and understanding of re-routing and exchange processes
Stays abreast of technology and industry knowledge, especially with intranet tools provided by company
Essential; Must have excellent communication skills and enjoy working with high level global clientele
Problem resolution to always include management.
Performs other office functions as needed and seeks ways to personally add to the overall efficiency of the operation
Personnel Travel Consultants
New York, NY 10158, USA
Our Clients are seeking an Experienced Agent who can book Corporate & Leisure Travel, accurately and expediently attends to travel bookings for air, hotel, cruises, tour packages, and ground transportation. Provides exceptional customer service to corporate clients while booking travel per company guidelines and provides the same level of customer service by providing travel options to leisure clients that meet their expectations.
Responsible for selling and retaining travel clients for tour packages, cruises, hotels, airfare, etc.
Process bookings in a timely and friendly manner for phone calls, emails, appointment and walk in clients.
Manages phone queues by promoting and maintaining excellent client relations while managing corporate travel plans.
Provides prompt and accurate service processing air, hotel, and ground transportation.
Provides assistance in booking frequent flyer points, upgrades, transfers, schedule changes, air cancellations, exchanges, lost baggage, mco’s, refunds, revalidations, and resolves PNR issues with refunds, complaints, and no shows.
Researches destinations, hotels, cruises, airfare options, site seeing, and additional trip information to best meet the client’s needs and expectations. Attends webinars and studies destination demographics, amenities, values, specials, new hotels, etc. Is knowledgeable of world events and weather that might affect travel plans. Verifies rates and company travel policies via the company profile to ensure accurate booking for clients per company guidelines.
Processes airfare, hotels, and ground transportation via Sabre. Updates client information in an approved database. Processes travel requests for deposits and payments. Creates and processes accurate invoice using Sabre and back office systems.
Processes final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments. Follows up with clients returning from trip and contacts past clients to notify of specials and offer assistance with future travel plans.
Skills/Experience Required:
The Dual Agent serves as front line support for corporate and leisure clients, therefore exceptional Customer services skills are an absolute requirement. Follow up to ensure everything is processed properly and client is satisfied is essential. Must be able to execute detailed procedures accurately under minimal supervision.
High School Diploma/GED
Travel School Certificate or A.S. degree in travel/tourism preferred. GDS certifications preferred.
2-5 years travel industry (preferable Corporate & Leisure Travel) & GDS Experience.
Thorough knowledge of SABRE GDS is required.
Regular and dependable attendance and punctuality is required.
Sep 18, 2019
Full time
Our Clients are seeking an Experienced Agent who can book Corporate & Leisure Travel, accurately and expediently attends to travel bookings for air, hotel, cruises, tour packages, and ground transportation. Provides exceptional customer service to corporate clients while booking travel per company guidelines and provides the same level of customer service by providing travel options to leisure clients that meet their expectations.
Responsible for selling and retaining travel clients for tour packages, cruises, hotels, airfare, etc.
Process bookings in a timely and friendly manner for phone calls, emails, appointment and walk in clients.
Manages phone queues by promoting and maintaining excellent client relations while managing corporate travel plans.
Provides prompt and accurate service processing air, hotel, and ground transportation.
Provides assistance in booking frequent flyer points, upgrades, transfers, schedule changes, air cancellations, exchanges, lost baggage, mco’s, refunds, revalidations, and resolves PNR issues with refunds, complaints, and no shows.
Researches destinations, hotels, cruises, airfare options, site seeing, and additional trip information to best meet the client’s needs and expectations. Attends webinars and studies destination demographics, amenities, values, specials, new hotels, etc. Is knowledgeable of world events and weather that might affect travel plans. Verifies rates and company travel policies via the company profile to ensure accurate booking for clients per company guidelines.
Processes airfare, hotels, and ground transportation via Sabre. Updates client information in an approved database. Processes travel requests for deposits and payments. Creates and processes accurate invoice using Sabre and back office systems.
Processes final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments. Follows up with clients returning from trip and contacts past clients to notify of specials and offer assistance with future travel plans.
Skills/Experience Required:
The Dual Agent serves as front line support for corporate and leisure clients, therefore exceptional Customer services skills are an absolute requirement. Follow up to ensure everything is processed properly and client is satisfied is essential. Must be able to execute detailed procedures accurately under minimal supervision.
High School Diploma/GED
Travel School Certificate or A.S. degree in travel/tourism preferred. GDS certifications preferred.
2-5 years travel industry (preferable Corporate & Leisure Travel) & GDS Experience.
Thorough knowledge of SABRE GDS is required.
Regular and dependable attendance and punctuality is required.
