Odysseys Unlimited, a Newton (Massachusetts) based tour operator and direct marketer, provides international small group tours to older Americans including members of some of the country’s most prestigious non-profit organizations. We have employment opportunities for professionals who are willing to use their talents to contribute to the growth and success of our growing operation.
Job Description
Title: Travel Agent / Air Specialist
Reporting to: Director, Air Operations
Start Date: Immediate
Overview:
The Air Operations Coordinator position requires a candidate who is an experienced travel professional with current industry experience and a high level of customer service experience. The primary responsibility of this position is managing and operating the air component for a number of international tour programs. The ideal candidate will be able to work independently with minimal supervision and possess strong communication and organizational skills.
Responsibilities:
Actively manages the planning and execution of flight itineraries and the e-ticketing procedures for assigned tour programs, providing quality airline routings while maintaining financial goals of the company.
Process all departure and guest tasks daily in Guest Management System (GMS)
Manage space updates and cancellations as needed to airline group departments.
Negotiation of airport hotel and/or airport transit lounge contracts as needed.
Top customer service support to Customer Service, Reservations and Product Development
Monitoring of flights and providing assistance for airline service disruptions; including assigned after hours support if required.
Assume responsibilities for other projects as needed.
Qualifications:
Must have minimum experience of 3 years with SABRE GDS with proven skills.
Knowledge of international fare rules, all aspects of airline ticketing, exchanges, private, bulk & IT fares, Phase IV ticketing, SABRE group management tools.
ARC processing and TRAMS experience preferred
Excellent planning and organizational skills to effectively manage travel details and timelines.
Ability to multitask and work independently in a fast-paced, goal-oriented environment.
Strong communication skills, both internally and externally.
Strong interpersonal skills to work well with internal and external partners.
Detail oriented with a strong quality ethic and passion for delivering excellent customer service.
Excellent Computer Skills including Microsoft Word, Excel and Outlook.
Sep 20, 2019
Full time
Odysseys Unlimited, a Newton (Massachusetts) based tour operator and direct marketer, provides international small group tours to older Americans including members of some of the country’s most prestigious non-profit organizations. We have employment opportunities for professionals who are willing to use their talents to contribute to the growth and success of our growing operation.
Job Description
Title: Travel Agent / Air Specialist
Reporting to: Director, Air Operations
Start Date: Immediate
Overview:
The Air Operations Coordinator position requires a candidate who is an experienced travel professional with current industry experience and a high level of customer service experience. The primary responsibility of this position is managing and operating the air component for a number of international tour programs. The ideal candidate will be able to work independently with minimal supervision and possess strong communication and organizational skills.
Responsibilities:
Actively manages the planning and execution of flight itineraries and the e-ticketing procedures for assigned tour programs, providing quality airline routings while maintaining financial goals of the company.
Process all departure and guest tasks daily in Guest Management System (GMS)
Manage space updates and cancellations as needed to airline group departments.
Negotiation of airport hotel and/or airport transit lounge contracts as needed.
Top customer service support to Customer Service, Reservations and Product Development
Monitoring of flights and providing assistance for airline service disruptions; including assigned after hours support if required.
Assume responsibilities for other projects as needed.
Qualifications:
Must have minimum experience of 3 years with SABRE GDS with proven skills.
Knowledge of international fare rules, all aspects of airline ticketing, exchanges, private, bulk & IT fares, Phase IV ticketing, SABRE group management tools.
ARC processing and TRAMS experience preferred
Excellent planning and organizational skills to effectively manage travel details and timelines.
Ability to multitask and work independently in a fast-paced, goal-oriented environment.
Strong communication skills, both internally and externally.
Strong interpersonal skills to work well with internal and external partners.
Detail oriented with a strong quality ethic and passion for delivering excellent customer service.
Excellent Computer Skills including Microsoft Word, Excel and Outlook.
Brownell
Can be either Onsite or Remote depending on experience
The Opportunity
Reporting to Air Desk Manager in Birmingham, AL, the person is responsible for airline reservations for advisors and independent contractors. The position is either based in our Birmingham office or can possibly be remote depending on experience and qualifications.
Primary Responsibilities
Domestic and International air schedules utilizing published, private, bulk and contract rates
Client profile management including passport information, dates of birth, frequent traveler information and PNR importing.
Communicate schedule changes to Air Desk users
Coordinate calendar reminders for Brownell Air Desk and Brownell Incentive Team group contracts, payment dates, ticketing dates, etc.
Maintain spreadsheet with current commission levels for Air Desk users
Maintain user list for flight monitoring tool and handle email communications for flight monitoring alerts
Obtain electronic visas for required destinations and share details with Air Desk users
Candidate Background
Knowledge of Worldspan and/or Sabre
Must have 2-3 years of general office experience
Strong experience with Microsoft Excel and Word is required
Must be comfortable working with multiple points of contact and working with a variety of personalities
Working knowledge of Sabre GDS
Personal and Professional Traits
Ability to Multi-task
Able to Implement and Execute with General Direction
Able to Maintain Confidentiality of Information
Detail Oriented
Excellent Communicator
High Integrity and Honesty
Organized
Outgoing and Positive Personality with Flexible Attitude
Resourceful
Task Oriented
Sense of Urgency
Sep 17, 2019
Full time
The Opportunity
Reporting to Air Desk Manager in Birmingham, AL, the person is responsible for airline reservations for advisors and independent contractors. The position is either based in our Birmingham office or can possibly be remote depending on experience and qualifications.
Primary Responsibilities
Domestic and International air schedules utilizing published, private, bulk and contract rates
Client profile management including passport information, dates of birth, frequent traveler information and PNR importing.
Communicate schedule changes to Air Desk users
Coordinate calendar reminders for Brownell Air Desk and Brownell Incentive Team group contracts, payment dates, ticketing dates, etc.
Maintain spreadsheet with current commission levels for Air Desk users
Maintain user list for flight monitoring tool and handle email communications for flight monitoring alerts
Obtain electronic visas for required destinations and share details with Air Desk users
Candidate Background
Knowledge of Worldspan and/or Sabre
Must have 2-3 years of general office experience
Strong experience with Microsoft Excel and Word is required
Must be comfortable working with multiple points of contact and working with a variety of personalities
Working knowledge of Sabre GDS
Personal and Professional Traits
Ability to Multi-task
Able to Implement and Execute with General Direction
Able to Maintain Confidentiality of Information
Detail Oriented
Excellent Communicator
High Integrity and Honesty
Organized
Outgoing and Positive Personality with Flexible Attitude
Resourceful
Task Oriented
Sense of Urgency
What We Do
SINGLES TRAVEL INTERNATIONAL specializes in group vacations for singles ages 50-70 who are seeking fun, excitement and camaraderie. Our small group of travel professionals shares a passion for making vacation dreams come true and transforming the lives of our members by creating exceptional experiences every step of the way.
Our valued members - from our 25,000-member community- need guidance to get started, often taking a vacation by themselves for the very first time, and we are there to make sure they are comfortable, taken care of, and that they have a wonderful time.
We are committed to changing our members’ lives through traveling the world together.
Who We Are
As a team, we have fun and work hard to maintain an environment where we are inspired to learn and grow. We are committed to building trust and are caring and compassionate to each other and to our members. We strive for excellence in performance, dependability, adaptability and in alignment with our company mission.
We take our company culture and values seriously, and only applicants who have a demonstrated record for living up to our high standards will be considered. The few that make it through our rigorous hiring process will be rewarded with the opportunity to take an already successful company to the next level.
PART-TIME CONTRACT TOUR DIRECTOR
Who You Are
* You are an EXPERIENCED tour director, having a minimum of 3 years solid experience leading and managing (and traveling with) adult groups on cruise ships and land tours.
* You are Patient and Empathetic, having a passion for helping or supporting others.
* You are Organized, Disciplined and Detailed-Oriented.
*You have a minimum of an Associate’s Degree.
What You’ll Be Doing
* As the “face” of STI while on tour, you’ll be responsible for planning, coordinating and executing daily activity plans, events, games and theme parties with universal appeal across gender and age groups – ensuring each and every member has a memorable experience.
* You’ll facilitate meaningful social interaction among our members at every opportunity.
* You’ll create a unique STI weekly program on your laptop, fill in additional activities in conjunction with cruise-line program, print and deliver to each guest at Welcome meeting.
*You’ll promote future sales for Singles Travel International while traveling.
What You’ve Done in the Past
* Traveled both domestically and internationally as a tour director with adult groups on cruise and land tours, working tirelessly to make their vacation dreams come true
*Created multi-day schedules/itineraries for groups, oftentimes “on the fly” using Google Docs, Word and other computer software
* Created memorable experiences for your clients while traveling utilizing your destination knowledge
* Utilized social media (Facebook, Twitter, Instagram) to promote the company you work with
* Worked on-site in a team environment
Who You Are NOT
* A person who simply wants to travel the world
* Someone who isn’t highly social, extroverted and energetic
* Someone who gets seasick
* Someone who has not managed groups for 16-hour days on week-plus-long tours
Who You ARE
* An experienced tour director
* Highly social, extroverted and energetic; you enjoy helping others
* A problem-solver; you make things happen
* A leader, able to manage all personality types
* Flexible
Why Should You Be Interested in This Job
* You truly enjoy making a difference in people’s lives.
* You’ll have the flexibility and freedom to work from anywhere in the United States.
* You’re interested in being a part of an upwardly mobile company with great company values
* You’ll be part of an elite travel team that serves a global community (Singles Travel International has built the largest online community of single baby boomer travelers in the world and has been featured in USA Today, Forbes.com, American Airlines Nexos Magazine, the LA Times, with live interviews with Forbes, CNN, Fox News and ABC).
QUESTIONNAIRE: As part of the selection process, please fill out this questionnaire:
https://www.surveymonkey.com/r/STIConcierge
Singles Travel International is an equal opportunity employer that considers all applicants based on job qualifications, without regard to race, color, religion, sex, national origin, age, disability or genetic information.
Candidates will be contacted during evening and/or weekend hours if selected for an interview.*
Job Types: Part-time, Contract
Sep 17, 2019
Contractor
What We Do
SINGLES TRAVEL INTERNATIONAL specializes in group vacations for singles ages 50-70 who are seeking fun, excitement and camaraderie. Our small group of travel professionals shares a passion for making vacation dreams come true and transforming the lives of our members by creating exceptional experiences every step of the way.
Our valued members - from our 25,000-member community- need guidance to get started, often taking a vacation by themselves for the very first time, and we are there to make sure they are comfortable, taken care of, and that they have a wonderful time.
We are committed to changing our members’ lives through traveling the world together.
Who We Are
As a team, we have fun and work hard to maintain an environment where we are inspired to learn and grow. We are committed to building trust and are caring and compassionate to each other and to our members. We strive for excellence in performance, dependability, adaptability and in alignment with our company mission.
We take our company culture and values seriously, and only applicants who have a demonstrated record for living up to our high standards will be considered. The few that make it through our rigorous hiring process will be rewarded with the opportunity to take an already successful company to the next level.
PART-TIME CONTRACT TOUR DIRECTOR
Who You Are
* You are an EXPERIENCED tour director, having a minimum of 3 years solid experience leading and managing (and traveling with) adult groups on cruise ships and land tours.
* You are Patient and Empathetic, having a passion for helping or supporting others.
* You are Organized, Disciplined and Detailed-Oriented.
*You have a minimum of an Associate’s Degree.
What You’ll Be Doing
* As the “face” of STI while on tour, you’ll be responsible for planning, coordinating and executing daily activity plans, events, games and theme parties with universal appeal across gender and age groups – ensuring each and every member has a memorable experience.
* You’ll facilitate meaningful social interaction among our members at every opportunity.
* You’ll create a unique STI weekly program on your laptop, fill in additional activities in conjunction with cruise-line program, print and deliver to each guest at Welcome meeting.
*You’ll promote future sales for Singles Travel International while traveling.
What You’ve Done in the Past
* Traveled both domestically and internationally as a tour director with adult groups on cruise and land tours, working tirelessly to make their vacation dreams come true
*Created multi-day schedules/itineraries for groups, oftentimes “on the fly” using Google Docs, Word and other computer software
* Created memorable experiences for your clients while traveling utilizing your destination knowledge
* Utilized social media (Facebook, Twitter, Instagram) to promote the company you work with
* Worked on-site in a team environment
Who You Are NOT
* A person who simply wants to travel the world
* Someone who isn’t highly social, extroverted and energetic
* Someone who gets seasick
* Someone who has not managed groups for 16-hour days on week-plus-long tours
Who You ARE
* An experienced tour director
* Highly social, extroverted and energetic; you enjoy helping others
* A problem-solver; you make things happen
* A leader, able to manage all personality types
* Flexible
Why Should You Be Interested in This Job
* You truly enjoy making a difference in people’s lives.
* You’ll have the flexibility and freedom to work from anywhere in the United States.
* You’re interested in being a part of an upwardly mobile company with great company values
* You’ll be part of an elite travel team that serves a global community (Singles Travel International has built the largest online community of single baby boomer travelers in the world and has been featured in USA Today, Forbes.com, American Airlines Nexos Magazine, the LA Times, with live interviews with Forbes, CNN, Fox News and ABC).
QUESTIONNAIRE: As part of the selection process, please fill out this questionnaire:
https://www.surveymonkey.com/r/STIConcierge
Singles Travel International is an equal opportunity employer that considers all applicants based on job qualifications, without regard to race, color, religion, sex, national origin, age, disability or genetic information.
Candidates will be contacted during evening and/or weekend hours if selected for an interview.*
Job Types: Part-time, Contract
Continuing Education, Inc.
St. Petersburg, FL, USA
Professional, experienced travel manager to improve customer service, efficiency and professionalism in our agency sales team. Manager must be full-time, in-house and highly "present" to move our agents to the next level of customer service and *full* service travel consultants. Current plan is to get all agents qualified as CTAs or CTCs and increase our FIT sales to our existing high-value, past-clients list who've traveled with us on our CME Cruise Conferences (our main line of business). Manager will be expected to handle some overflow business during peak months (cruise wave season and occasional other peaks); we seek to minimize this need until our agents meet our professionalism desires. Once all is to the level we seek, m anager may also be charged (if and after the above project is well underway) with improving the efficiency of our in-house administration of our small outside-agents group to allow us to expand that group of salespeople.
Aug 30, 2019
Full time
Professional, experienced travel manager to improve customer service, efficiency and professionalism in our agency sales team. Manager must be full-time, in-house and highly "present" to move our agents to the next level of customer service and *full* service travel consultants. Current plan is to get all agents qualified as CTAs or CTCs and increase our FIT sales to our existing high-value, past-clients list who've traveled with us on our CME Cruise Conferences (our main line of business). Manager will be expected to handle some overflow business during peak months (cruise wave season and occasional other peaks); we seek to minimize this need until our agents meet our professionalism desires. Once all is to the level we seek, m anager may also be charged (if and after the above project is well underway) with improving the efficiency of our in-house administration of our small outside-agents group to allow us to expand that group of salespeople.
Navigator Aviation and Tourism Management Inc
Orlando, FL, USA
Frenchbee airlines started service from Paris to San Francisco and onwards to Tahiti in the South Pacific in May of 2018 and have since increased the weekly flights to three round trips. Frenchbee operate the new Airbus A350-900 aircraft. https://us.frenchbee.com/en
In line with the above increases in rotations, Frenchbee are looking for a motivated person to join and assist the US Sales team whom are based on the West and East Coast of the USA.
The role is varied, the right candidate should have an airline or agency background, be able to issue tickets on Amadeus and also assist the Sales team with sales and marketing activities. A good all rounder is required who can assist on all levels. Sabre knowledge is also an asset.
It is mainly an office based position but there will also be opportunities to travel overseas and also to assist at various shows and presentations in Florida and around the USA.
If you are looking for a new challenge and have the capabilities Frenchbee needs, send us your resume and covering letter stating why you are the person for the job.
Great benefits and salary will be provided for the right candidate, including health insurance, vision, dental, 15 days starting paid vacation.
Interviews will be held in late September and early October. Only those candidates with potential will be invited for an interview. We are looking at a start date in early October.
Frenchbee airlines are based in Paris Orly airport in France and are managed in the USA by Navigator Aviation and Tourism Management Inc. www.navigator.us.com
A working knowledge of the French language will be a great asset as coordination with all departments in Paris will also be required.
Aug 21, 2019
Full time
Frenchbee airlines started service from Paris to San Francisco and onwards to Tahiti in the South Pacific in May of 2018 and have since increased the weekly flights to three round trips. Frenchbee operate the new Airbus A350-900 aircraft. https://us.frenchbee.com/en
In line with the above increases in rotations, Frenchbee are looking for a motivated person to join and assist the US Sales team whom are based on the West and East Coast of the USA.
The role is varied, the right candidate should have an airline or agency background, be able to issue tickets on Amadeus and also assist the Sales team with sales and marketing activities. A good all rounder is required who can assist on all levels. Sabre knowledge is also an asset.
It is mainly an office based position but there will also be opportunities to travel overseas and also to assist at various shows and presentations in Florida and around the USA.
If you are looking for a new challenge and have the capabilities Frenchbee needs, send us your resume and covering letter stating why you are the person for the job.
Great benefits and salary will be provided for the right candidate, including health insurance, vision, dental, 15 days starting paid vacation.
Interviews will be held in late September and early October. Only those candidates with potential will be invited for an interview. We are looking at a start date in early October.
Frenchbee airlines are based in Paris Orly airport in France and are managed in the USA by Navigator Aviation and Tourism Management Inc. www.navigator.us.com
A working knowledge of the French language will be a great asset as coordination with all departments in Paris will also be required.
Candidate must possess excellent communication, documentation and planning skills. Responsible for accurately and efficiently handling incoming requests via multiple channels (e.g. phone, email, etc.). Must be knowledgeable in international faring and complex international itineraries. Applicant must also have the ability to multi-task and be extremely detail oriented. Works well under minimal supervision. Competitive salary, health, dental, life, 401k plan and complimentary airline tickets. In office and/or virtual position. Professional yet relaxed atmosphere. Qualified candidates need only apply at HR@hmhf.com .
Job Requirements:
Minimum 3 years International Corporate Agent experience.
Proficiency in Worldspan is preferred but, not necessary.
Ability to demonstrate personal and organizational integrity.
Excellent customer service skills.
Must show applied knowledge and understanding of all rules and requirements for booking international travel such as, visas, passports, immunizations, etc.
Must have an understanding of consolidators.
Ability to interact with executive level decision makers
Operates within detailed procedures under minimal supervision.
Ability to manage multiple tasks and changing priorities.
Ability to work flexbible hours.
MSOffice skills.
Submit your resumé to HR@hmhf.com .
Skills: Worldspan; International Travel Background; Verbal Communication; Detail Oriented; Customer Service Oriented; Virtual Agent; Ability to Multi Task; MS Office Skills; Complex International Itineraries; Flexible Hours
Aug 21, 2019
Full time
Candidate must possess excellent communication, documentation and planning skills. Responsible for accurately and efficiently handling incoming requests via multiple channels (e.g. phone, email, etc.). Must be knowledgeable in international faring and complex international itineraries. Applicant must also have the ability to multi-task and be extremely detail oriented. Works well under minimal supervision. Competitive salary, health, dental, life, 401k plan and complimentary airline tickets. In office and/or virtual position. Professional yet relaxed atmosphere. Qualified candidates need only apply at HR@hmhf.com .
Job Requirements:
Minimum 3 years International Corporate Agent experience.
Proficiency in Worldspan is preferred but, not necessary.
Ability to demonstrate personal and organizational integrity.
Excellent customer service skills.
Must show applied knowledge and understanding of all rules and requirements for booking international travel such as, visas, passports, immunizations, etc.
Must have an understanding of consolidators.
Ability to interact with executive level decision makers
Operates within detailed procedures under minimal supervision.
Ability to manage multiple tasks and changing priorities.
Ability to work flexbible hours.
MSOffice skills.
Submit your resumé to HR@hmhf.com .
Skills: Worldspan; International Travel Background; Verbal Communication; Detail Oriented; Customer Service Oriented; Virtual Agent; Ability to Multi Task; MS Office Skills; Complex International Itineraries; Flexible Hours
Navigator Aviation and Tourism Management Inc
Manhattan, New York, NY, USA
Navigator is looking to attract an inside sales person for a contracted airline based at the Navigator office in Manhattan.
In line with this we are looking for a motivated person to join and assist the Sales team which is based in San Francisco and New York. This position will be located at the Navigator office in Manhattan, NY.
The role is varied, the right candidate should have an airline or agency background, be able to issue tickets on Amadeus and also assist the Sales team with sales and marketing activities. A good all rounder is required who can assist on all levels. Sabre knowledge is also an asset.
It is mainly an office based position but there will also be opportunities to travel overseas and also to assist at various shows and presentations in the tri-state area and the rest of the USA.
If you are looking for a new challenge and have the capabilities we would like to hear from you, send us your resume and covering letter stating why you are the person for the job.
Great benefits and salary will be provided for the right candidate, including health insurance, vision, dental, 15 days starting paid vacation.
Interviews will be held in late September and early October. Only those candidates with potential will be invited for an interview. We are looking at a start date in early October.
Navigator Aviation and Tourism Management Inc. www.navigator.us.com
A working knowledge of the French language will be a great asset.
Aug 20, 2019
Full time
Navigator is looking to attract an inside sales person for a contracted airline based at the Navigator office in Manhattan.
In line with this we are looking for a motivated person to join and assist the Sales team which is based in San Francisco and New York. This position will be located at the Navigator office in Manhattan, NY.
The role is varied, the right candidate should have an airline or agency background, be able to issue tickets on Amadeus and also assist the Sales team with sales and marketing activities. A good all rounder is required who can assist on all levels. Sabre knowledge is also an asset.
It is mainly an office based position but there will also be opportunities to travel overseas and also to assist at various shows and presentations in the tri-state area and the rest of the USA.
If you are looking for a new challenge and have the capabilities we would like to hear from you, send us your resume and covering letter stating why you are the person for the job.
Great benefits and salary will be provided for the right candidate, including health insurance, vision, dental, 15 days starting paid vacation.
Interviews will be held in late September and early October. Only those candidates with potential will be invited for an interview. We are looking at a start date in early October.
Navigator Aviation and Tourism Management Inc. www.navigator.us.com
A working knowledge of the French language will be a great asset.
Position: Full-Time (Office-based) Travel Agent
Starting Date: Immediate Fill
Edgerton Travel, a company owned by Legacy Travel Group, has a long and distinguished reputation as a full-service travel agency in Northern Indiana. We have three locations in Indiana, and are seeking a full-time travel agent based in our Mishawaka (South Bend) location.
We are looking for an experienced travel agent. Additional product, destination, and systems training will be provided. Knowledge of Client Base and Sabre GDS is a plus. If you enjoy working with people, are well-versed on leisure travel products and destinations, and want to be a key part of a company that is building a strong future, we would love to have you join our team. For the right candidate, there is potential for eventual advancement.
Job Duties and Description
Sell domestic, international and custom travel packages using established procedures
Able to recommend and sell our preferred vendors and suppliers, within client needs
Advise on best value, location, and mode of travel to meet client needs
Receive and resolve customer related concerns and service issues in a prompt & professional manner
Develop strong business relationships with our valued customers, based on a consultative sales approach
Attend travel seminars, FAMs, continuing education and specialist training to stay informed on industry changes and trends
Record sales, track leads, maintain and update customer files in our CRM system
Perform other small business related duties and tasks as necessary
Some overnight travel will be required to attend staff meetings, FAMS, conferences and more.
Skills
Have the ability to work independently and self-motivated without excessive hand holding
Collaboration is key in the travel industry so functioning well as part of team is essential
Contributing to improvements and embracing enhancements in a small business setting
Comfortable with research as well as attention to detail
Warm and friendly customer service presence
Strong consultative sales skills, vs. hard closing sales skills
Professional communication skills, both written and oral, internally and externally
Ability to manage multiple tasks and priorities
Professional image and appearance
Strong grasp of English language (written and spoken)
Personal travel experience is highly valued
Understanding of basic travel marketing strategies valued
Legacy Travel Group and Edgerton Travel are equal opportunity employers.
To apply, please send cover letter and resume to:
yahnaa@legacytourtravel.com
Aug 15, 2019
Full time
Position: Full-Time (Office-based) Travel Agent
Starting Date: Immediate Fill
Edgerton Travel, a company owned by Legacy Travel Group, has a long and distinguished reputation as a full-service travel agency in Northern Indiana. We have three locations in Indiana, and are seeking a full-time travel agent based in our Mishawaka (South Bend) location.
We are looking for an experienced travel agent. Additional product, destination, and systems training will be provided. Knowledge of Client Base and Sabre GDS is a plus. If you enjoy working with people, are well-versed on leisure travel products and destinations, and want to be a key part of a company that is building a strong future, we would love to have you join our team. For the right candidate, there is potential for eventual advancement.
Job Duties and Description
Sell domestic, international and custom travel packages using established procedures
Able to recommend and sell our preferred vendors and suppliers, within client needs
Advise on best value, location, and mode of travel to meet client needs
Receive and resolve customer related concerns and service issues in a prompt & professional manner
Develop strong business relationships with our valued customers, based on a consultative sales approach
Attend travel seminars, FAMs, continuing education and specialist training to stay informed on industry changes and trends
Record sales, track leads, maintain and update customer files in our CRM system
Perform other small business related duties and tasks as necessary
Some overnight travel will be required to attend staff meetings, FAMS, conferences and more.
Skills
Have the ability to work independently and self-motivated without excessive hand holding
Collaboration is key in the travel industry so functioning well as part of team is essential
Contributing to improvements and embracing enhancements in a small business setting
Comfortable with research as well as attention to detail
Warm and friendly customer service presence
Strong consultative sales skills, vs. hard closing sales skills
Professional communication skills, both written and oral, internally and externally
Ability to manage multiple tasks and priorities
Professional image and appearance
Strong grasp of English language (written and spoken)
Personal travel experience is highly valued
Understanding of basic travel marketing strategies valued
Legacy Travel Group and Edgerton Travel are equal opportunity employers.
To apply, please send cover letter and resume to:
yahnaa@legacytourtravel.com
About the role:
We have two roles open to join our Onsite team in Las Vegas. In this role you will quality check, reprice, exchange and reissue reservations as well as check pricing options via the company’s proprietary booking platform and manage online web bookings, queues and multiple inboxes. You will work directly with one of our premium brand partner’s agents and their customers ensuring optimal customer satisfaction.
You will assist our partner’s team to book and confirm flight reservations, customer requests, and manage all schedule changes submitted by the airlines ensuring there is no disruption to the client’s itinerary ensuring maximum customer satisfaction. You will also assist in rolling out best practices to the team to optimize use of an agent desktop, provide insight to search filters and best flight routes. You will maintain up to date knowledge of company’s airline contracts and policies with preferred suppliers to ensure best utilization opportunities.
We are looking for a team member who is used to working in a fast-paced environment and enjoys multi-tasking without lowering service standards. You will be as passionate about customer service as we are and look tirelessly for solutions to offer customers when issues arise with their travel arrangement. You recognise which matters take priority and know how to utilise your phenomenal communication skills (both written and spoken)
The work schedule for these roles are specifically:
Tuesday - Saturday (off days: Sunday and Monday)
Or
Monday - Friday
Who Are You?
You come with experience from a fast-paced environment and you are the master of interpersonal skills: both written and spoken. We will expect you to be skilled in quality assurance and support for online bookings – the ability to review flight reservations and execute accordingly – ensuring our customers receive the highest level of service possible!
You will manage all internal queues and processes as required and your experience managing escalations allows you to prioritise accordingly.
You are a phenomenal multi-tasker whilst maintaining productivity in a self-directed work environment.
Experienced Travel Consultant with advanced Galileo and/or Amadeus skills
Ability to handle ARC documents through Apollo
Ability to refund, void and or cancel tickets effectively with little monetary impact
T&E process experience
Issue confirmation and invoices
Ability to handle problem files and provide best solution for the customer
Knowledge of fare classes, pricing and accounting associated with scheduled airline flights.
Minimum of 3 years Travel Industry experience
Completion of an IATA Amadeus Certificate is an advantage.
You will need to be fluent in English to perform this role. (written and spoken)
Recent and advanced knowledge of GDS. Preferably: Amadeus.
Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need.
Please note: Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in the US
Sep 20, 2019
Full time
About the role:
We have two roles open to join our Onsite team in Las Vegas. In this role you will quality check, reprice, exchange and reissue reservations as well as check pricing options via the company’s proprietary booking platform and manage online web bookings, queues and multiple inboxes. You will work directly with one of our premium brand partner’s agents and their customers ensuring optimal customer satisfaction.
You will assist our partner’s team to book and confirm flight reservations, customer requests, and manage all schedule changes submitted by the airlines ensuring there is no disruption to the client’s itinerary ensuring maximum customer satisfaction. You will also assist in rolling out best practices to the team to optimize use of an agent desktop, provide insight to search filters and best flight routes. You will maintain up to date knowledge of company’s airline contracts and policies with preferred suppliers to ensure best utilization opportunities.
We are looking for a team member who is used to working in a fast-paced environment and enjoys multi-tasking without lowering service standards. You will be as passionate about customer service as we are and look tirelessly for solutions to offer customers when issues arise with their travel arrangement. You recognise which matters take priority and know how to utilise your phenomenal communication skills (both written and spoken)
The work schedule for these roles are specifically:
Tuesday - Saturday (off days: Sunday and Monday)
Or
Monday - Friday
Who Are You?
You come with experience from a fast-paced environment and you are the master of interpersonal skills: both written and spoken. We will expect you to be skilled in quality assurance and support for online bookings – the ability to review flight reservations and execute accordingly – ensuring our customers receive the highest level of service possible!
You will manage all internal queues and processes as required and your experience managing escalations allows you to prioritise accordingly.
You are a phenomenal multi-tasker whilst maintaining productivity in a self-directed work environment.
Experienced Travel Consultant with advanced Galileo and/or Amadeus skills
Ability to handle ARC documents through Apollo
Ability to refund, void and or cancel tickets effectively with little monetary impact
T&E process experience
Issue confirmation and invoices
Ability to handle problem files and provide best solution for the customer
Knowledge of fare classes, pricing and accounting associated with scheduled airline flights.
Minimum of 3 years Travel Industry experience
Completion of an IATA Amadeus Certificate is an advantage.
You will need to be fluent in English to perform this role. (written and spoken)
Recent and advanced knowledge of GDS. Preferably: Amadeus.
Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need.
Please note: Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in the US
Personnel Travel Consultants
New York, NY 10158, USA
Our Clients are seeking an Experienced Agent who can book Corporate & Leisure Travel, accurately and expediently attends to travel bookings for air, hotel, cruises, tour packages, and ground transportation. Provides exceptional customer service to corporate clients while booking travel per company guidelines and provides the same level of customer service by providing travel options to leisure clients that meet their expectations.
Responsible for selling and retaining travel clients for tour packages, cruises, hotels, airfare, etc.
Process bookings in a timely and friendly manner for phone calls, emails, appointment and walk in clients.
Manages phone queues by promoting and maintaining excellent client relations while managing corporate travel plans.
Provides prompt and accurate service processing air, hotel, and ground transportation.
Provides assistance in booking frequent flyer points, upgrades, transfers, schedule changes, air cancellations, exchanges, lost baggage, mco’s, refunds, revalidations, and resolves PNR issues with refunds, complaints, and no shows.
Researches destinations, hotels, cruises, airfare options, site seeing, and additional trip information to best meet the client’s needs and expectations. Attends webinars and studies destination demographics, amenities, values, specials, new hotels, etc. Is knowledgeable of world events and weather that might affect travel plans. Verifies rates and company travel policies via the company profile to ensure accurate booking for clients per company guidelines.
Processes airfare, hotels, and ground transportation via Sabre. Updates client information in an approved database. Processes travel requests for deposits and payments. Creates and processes accurate invoice using Sabre and back office systems.
Processes final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments. Follows up with clients returning from trip and contacts past clients to notify of specials and offer assistance with future travel plans.
Skills/Experience Required:
The Dual Agent serves as front line support for corporate and leisure clients, therefore exceptional Customer services skills are an absolute requirement. Follow up to ensure everything is processed properly and client is satisfied is essential. Must be able to execute detailed procedures accurately under minimal supervision.
High School Diploma/GED
Travel School Certificate or A.S. degree in travel/tourism preferred. GDS certifications preferred.
2-5 years travel industry (preferable Corporate & Leisure Travel) & GDS Experience.
Thorough knowledge of SABRE GDS is required.
Regular and dependable attendance and punctuality is required.
Sep 18, 2019
Full time
Our Clients are seeking an Experienced Agent who can book Corporate & Leisure Travel, accurately and expediently attends to travel bookings for air, hotel, cruises, tour packages, and ground transportation. Provides exceptional customer service to corporate clients while booking travel per company guidelines and provides the same level of customer service by providing travel options to leisure clients that meet their expectations.
Responsible for selling and retaining travel clients for tour packages, cruises, hotels, airfare, etc.
Process bookings in a timely and friendly manner for phone calls, emails, appointment and walk in clients.
Manages phone queues by promoting and maintaining excellent client relations while managing corporate travel plans.
Provides prompt and accurate service processing air, hotel, and ground transportation.
Provides assistance in booking frequent flyer points, upgrades, transfers, schedule changes, air cancellations, exchanges, lost baggage, mco’s, refunds, revalidations, and resolves PNR issues with refunds, complaints, and no shows.
Researches destinations, hotels, cruises, airfare options, site seeing, and additional trip information to best meet the client’s needs and expectations. Attends webinars and studies destination demographics, amenities, values, specials, new hotels, etc. Is knowledgeable of world events and weather that might affect travel plans. Verifies rates and company travel policies via the company profile to ensure accurate booking for clients per company guidelines.
Processes airfare, hotels, and ground transportation via Sabre. Updates client information in an approved database. Processes travel requests for deposits and payments. Creates and processes accurate invoice using Sabre and back office systems.
Processes final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments. Follows up with clients returning from trip and contacts past clients to notify of specials and offer assistance with future travel plans.
Skills/Experience Required:
The Dual Agent serves as front line support for corporate and leisure clients, therefore exceptional Customer services skills are an absolute requirement. Follow up to ensure everything is processed properly and client is satisfied is essential. Must be able to execute detailed procedures accurately under minimal supervision.
High School Diploma/GED
Travel School Certificate or A.S. degree in travel/tourism preferred. GDS certifications preferred.
2-5 years travel industry (preferable Corporate & Leisure Travel) & GDS Experience.
Thorough knowledge of SABRE GDS is required.
Regular and dependable attendance and punctuality is required.
Seeking a Leisure Travel Advisor in the Seattle area
Provide trip planning services to existing and new clients with the highest standards of customer care, accuracy and attention to detail. Anticipate and strive to exceed client expectations. Apply planning and ticketing service fees and utilize preferred vendors to maximize revenue. Contribute to the company’s success.
Competitive Salary + commission/bonus potential
GDS – Proficient on Apollo - On-site Location, working for Agency
Hours: 8:00 am – 5:00 pm Monday – Friday
Make appropriate recommendations to ensure the trip experience is tailored to the customer’s expectations
▪ Sell domestic and international tours, cruises and hotels as well as custom FIT travel packages using established procedures.
Sep 16, 2019
Full time
Seeking a Leisure Travel Advisor in the Seattle area
Provide trip planning services to existing and new clients with the highest standards of customer care, accuracy and attention to detail. Anticipate and strive to exceed client expectations. Apply planning and ticketing service fees and utilize preferred vendors to maximize revenue. Contribute to the company’s success.
Competitive Salary + commission/bonus potential
GDS – Proficient on Apollo - On-site Location, working for Agency
Hours: 8:00 am – 5:00 pm Monday – Friday
Make appropriate recommendations to ensure the trip experience is tailored to the customer’s expectations
▪ Sell domestic and international tours, cruises and hotels as well as custom FIT travel packages using established procedures.
GLOBAL IMPLEMENTATION MANAGER:
This role requires a good communicator, with implementation experience, multi-tasking is essential. Many of the key responsibilities will be client facing. You will become an ambassador for the Company and willing to showcase the value of Company along with our industry leading technology. You must have the ability to interact with the client at different levels.
DUTIES & RESPONSIBILITIES:
Manage all phases of a client implementation from a national implementation through to a global implementation dependent on client requirements
Responsible for creation of the appropriate project team for company offices and partner locations involved
Responsible for coordination of all central communication in relation to the implementation across all regions to ensure delivery of timelines and key milestones
Ensure all regions understand the client’s objectives for go live
Project management; be the lead person for the management of the implementation project on behalf of client and company
Business engagement/relationship building including agreed client comms plan
Internal communication /support of new client launches
To support newly signed clients to the ‘business as usual’ teams within the company (Implementation, Account Manager, Operations) ensuring the implementation is on time and adoption targets are agreed during the Implementation process
To actively consult with clients, during the on-boarding process; assisting and encouraging them to evaluate their process to see if there is a better way of managing a work stream
Support clients in communicating the launch of company internally, and to work with target groups of key stakeholders that have the potential to drive the change process
Visit clients from time to time to build effective relationships with key personnel both during the initial setup process through to Post Go Live
Facilitate/Chair the Client Kick Start meeting(s) to gather information to then create the implementation plan
Work with the Online Team during the client implementation process if required
Project manage internally to ensure all actions are completed prior to Go Live
Facilitate regular meetings to ensure the project time frames remain on target
EXPERIENCE / KNOWLEDGE:
Experience of working on new client implementations ideally within the travel industry
A strong team player with the dexterity to support colleagues and clients globally
Inquisitive with the ability to use own initiative to solve problems in a methodical manner
An excellent communicator who knows how to motivate and get the very best out of people – make complex look simple
Takes a vested interest in delivering new technology and innovation to our client base
Highly customer service orientated, and solution focused with the ability to anticipate client needs
Highly organised and efficient individual with methodical approach to problem solving and a keen eye for detail
Clear presenter, able to articulate key messages to a diverse audience
Knowledge of Sabre GDS is preferable but not essential
Sep 11, 2019
Full time
GLOBAL IMPLEMENTATION MANAGER:
This role requires a good communicator, with implementation experience, multi-tasking is essential. Many of the key responsibilities will be client facing. You will become an ambassador for the Company and willing to showcase the value of Company along with our industry leading technology. You must have the ability to interact with the client at different levels.
DUTIES & RESPONSIBILITIES:
Manage all phases of a client implementation from a national implementation through to a global implementation dependent on client requirements
Responsible for creation of the appropriate project team for company offices and partner locations involved
Responsible for coordination of all central communication in relation to the implementation across all regions to ensure delivery of timelines and key milestones
Ensure all regions understand the client’s objectives for go live
Project management; be the lead person for the management of the implementation project on behalf of client and company
Business engagement/relationship building including agreed client comms plan
Internal communication /support of new client launches
To support newly signed clients to the ‘business as usual’ teams within the company (Implementation, Account Manager, Operations) ensuring the implementation is on time and adoption targets are agreed during the Implementation process
To actively consult with clients, during the on-boarding process; assisting and encouraging them to evaluate their process to see if there is a better way of managing a work stream
Support clients in communicating the launch of company internally, and to work with target groups of key stakeholders that have the potential to drive the change process
Visit clients from time to time to build effective relationships with key personnel both during the initial setup process through to Post Go Live
Facilitate/Chair the Client Kick Start meeting(s) to gather information to then create the implementation plan
Work with the Online Team during the client implementation process if required
Project manage internally to ensure all actions are completed prior to Go Live
Facilitate regular meetings to ensure the project time frames remain on target
EXPERIENCE / KNOWLEDGE:
Experience of working on new client implementations ideally within the travel industry
A strong team player with the dexterity to support colleagues and clients globally
Inquisitive with the ability to use own initiative to solve problems in a methodical manner
An excellent communicator who knows how to motivate and get the very best out of people – make complex look simple
Takes a vested interest in delivering new technology and innovation to our client base
Highly customer service orientated, and solution focused with the ability to anticipate client needs
Highly organised and efficient individual with methodical approach to problem solving and a keen eye for detail
Clear presenter, able to articulate key messages to a diverse audience
Knowledge of Sabre GDS is preferable but not essential
Travel Admin - Part Time Position (3 days a week) Monday - Wednesday
Working in Office - Locations in NY & NJ - (can work in either location)
Working for an Independent Contractor - Knowledge of Sabre GDS
Travel Agent background Knowledge of Travel Industry
Sep 11, 2019
Part time
Travel Admin - Part Time Position (3 days a week) Monday - Wednesday
Working in Office - Locations in NY & NJ - (can work in either location)
Working for an Independent Contractor - Knowledge of Sabre GDS
Travel Agent background Knowledge of Travel Industry
Summary:
The Luxury Travel Advisor creates life experiences for individuals they could otherwise never receive. Simply put, discerning travelers seek our advisors because they know they will receive the most unique, tailored, properly constructed, and properly delivered travel experiences available to them anywhere. Our advisors meet with high-end, seasoned travelers, listen to their dreams, and then over-deliver. With access to the best properties, the best guides, and the best restaurants anywhere in the world, our advisors regularly create unexpected value for clients - exceeding expectations is the norm. As architects and artists of luxury travel, our advisors enjoy all the pride and compensation due them as professionals in their field.
Essential Duties & Responsibilities:
Qualify inquiring clients and conduct investigatory conversations and to identify specific desires
Ensure timely, robust responses to all questions and deadlines for the exchange of information with clients
Conduct research in the public domain as well as with unique industry publications and resources to build options tailored for clients’ needs
Occasional travel to become familiar with particular products and destinations
Prepare itineraries and other travel documents for flawless execution of clients’ experience
Receive payment from clients and make payments to various travel vendors
Attend trade shows and presentations, both local and out-of-state, to increase knowledge and experience with product
Requirements:
Strong interpersonal and selling skills
Superior written and oral communication
Ability to retain composure under pressure
Proven tactical, procedural experience in a fast-paced environment
Common business acumen and general understanding of revenue, expense, and profit
Willingness and ability to travel
High degree of integrity
Sincere interest and confidence in working with best-in-class product and the commensurate expectations of clients familiar with such products
Comfort in dealing with demanding clientele with discriminating tastes and preferences
Compensation and Benefits:
Base Salary with commission and bonus
401(k) plan with discretionary contributions made by the Company at the end of the year
Contributory health insurance plan through BCN and BCBS
Vision and Dental Insurance available
Short term disability and long term disability plans
Eligibility for membership of IATA, an organization providing Travel Agents significant discounts on travel expenses
Resources Provided:
Laptop computer
Phone and voice mail
In-office work station
Access to established relationships with travel consortia, tour operators, proprietary company contacts, and experienced and helpful colleagues in the office from every major aspect of the travel industry
Sep 10, 2019
Full time
Summary:
The Luxury Travel Advisor creates life experiences for individuals they could otherwise never receive. Simply put, discerning travelers seek our advisors because they know they will receive the most unique, tailored, properly constructed, and properly delivered travel experiences available to them anywhere. Our advisors meet with high-end, seasoned travelers, listen to their dreams, and then over-deliver. With access to the best properties, the best guides, and the best restaurants anywhere in the world, our advisors regularly create unexpected value for clients - exceeding expectations is the norm. As architects and artists of luxury travel, our advisors enjoy all the pride and compensation due them as professionals in their field.
Essential Duties & Responsibilities:
Qualify inquiring clients and conduct investigatory conversations and to identify specific desires
Ensure timely, robust responses to all questions and deadlines for the exchange of information with clients
Conduct research in the public domain as well as with unique industry publications and resources to build options tailored for clients’ needs
Occasional travel to become familiar with particular products and destinations
Prepare itineraries and other travel documents for flawless execution of clients’ experience
Receive payment from clients and make payments to various travel vendors
Attend trade shows and presentations, both local and out-of-state, to increase knowledge and experience with product
Requirements:
Strong interpersonal and selling skills
Superior written and oral communication
Ability to retain composure under pressure
Proven tactical, procedural experience in a fast-paced environment
Common business acumen and general understanding of revenue, expense, and profit
Willingness and ability to travel
High degree of integrity
Sincere interest and confidence in working with best-in-class product and the commensurate expectations of clients familiar with such products
Comfort in dealing with demanding clientele with discriminating tastes and preferences
Compensation and Benefits:
Base Salary with commission and bonus
401(k) plan with discretionary contributions made by the Company at the end of the year
Contributory health insurance plan through BCN and BCBS
Vision and Dental Insurance available
Short term disability and long term disability plans
Eligibility for membership of IATA, an organization providing Travel Agents significant discounts on travel expenses
Resources Provided:
Laptop computer
Phone and voice mail
In-office work station
Access to established relationships with travel consortia, tour operators, proprietary company contacts, and experienced and helpful colleagues in the office from every major aspect of the travel industry
IMMEDIATE NEED: Temporary Position – Apollo Agents
Our client has an immediate need for 3-4 temporary Corporate Travel Agents
Requirements: Apollo experience, domestic and international skills, booking builder would be a plus.
Hours would be M-F 11:00 am to 8:00 pm EST - 10:00 am - 7:00 pm CT with one hour lunch,
Assignment would be through End of November 2019 - Must have current Apollo experience.
Sep 04, 2019
Temp
IMMEDIATE NEED: Temporary Position – Apollo Agents
Our client has an immediate need for 3-4 temporary Corporate Travel Agents
Requirements: Apollo experience, domestic and international skills, booking builder would be a plus.
Hours would be M-F 11:00 am to 8:00 pm EST - 10:00 am - 7:00 pm CT with one hour lunch,
Assignment would be through End of November 2019 - Must have current Apollo experience.
Operations coordinators correspond with suppliers in order to obtain confirmations of services such as hotel accommodations, transfers, sightseeing tours, car rentals, Airline reservations, etc.
Other responsibilities:
handling Customer queries and issues regarding reservations, travel documents and issuing Rail Tickets.
handles essential functions including Quality Control of group reservations and documents in order to ensure integrity and accuracy of information communicated on Travel vouchers before being distributed to the passenger.
Operations’ Agents work in liaison with other departments such as: Accounting, Air Department, Sales, etc. as needed.
Requirements:
Three or more years, experience with Group Operations - Travel Industry a must
Computer literate (Microsoft Suite)
Excellent writing and verbal skills
Outstanding Customer Service Skills
GDS familiarity (Sabre, Amadeus)
Must be able to multitask and work in a fast-paced environment
Familiarity with the usage of Web Browsers
Aug 29, 2019
Full time
Operations coordinators correspond with suppliers in order to obtain confirmations of services such as hotel accommodations, transfers, sightseeing tours, car rentals, Airline reservations, etc.
Other responsibilities:
handling Customer queries and issues regarding reservations, travel documents and issuing Rail Tickets.
handles essential functions including Quality Control of group reservations and documents in order to ensure integrity and accuracy of information communicated on Travel vouchers before being distributed to the passenger.
Operations’ Agents work in liaison with other departments such as: Accounting, Air Department, Sales, etc. as needed.
Requirements:
Three or more years, experience with Group Operations - Travel Industry a must
Computer literate (Microsoft Suite)
Excellent writing and verbal skills
Outstanding Customer Service Skills
GDS familiarity (Sabre, Amadeus)
Must be able to multitask and work in a fast-paced environment
Familiarity with the usage of Web Browsers
Seeking Experienced Leisure Agent, New York City - High End Clientele / Luxury Leisure
Leisure Travel Agent – Sabre GDS Experience
Provide full-service leisure travel assistance for clients including air, hotel, resort, cruise, restaurant, tours, sightseeing, cars
Check availability and process bookings handle client request from initial inquiry to client departure and follow up
Offer multiple options for clients
Trip research including destination, points of interest, regulations, etc.
Sabre GDS Experience
Ability to communicate clearly and professionally with clients, supervisors and co-workers both verbally and in writing
Must be proactive with an ability to work independently and in a team
Strong organizational skills required to maintain up to date and accurate records and client correspondence – Strong Writing Skills & Communication
Knowledge of International Travel Trends
Experienced Leisure Travel Agent to handle High End Leisure Travel - full knowledge of all aspects of Travel– (Booking International & Domestic)
Customized (FIT) International Travel Planning Experience with International air reservations Excellent Computer Skills (Microsoft Office Suite Programs)
Experience in Leisure Travel, FIT’S
Aug 21, 2019
Full time
Seeking Experienced Leisure Agent, New York City - High End Clientele / Luxury Leisure
Leisure Travel Agent – Sabre GDS Experience
Provide full-service leisure travel assistance for clients including air, hotel, resort, cruise, restaurant, tours, sightseeing, cars
Check availability and process bookings handle client request from initial inquiry to client departure and follow up
Offer multiple options for clients
Trip research including destination, points of interest, regulations, etc.
Sabre GDS Experience
Ability to communicate clearly and professionally with clients, supervisors and co-workers both verbally and in writing
Must be proactive with an ability to work independently and in a team
Strong organizational skills required to maintain up to date and accurate records and client correspondence – Strong Writing Skills & Communication
Knowledge of International Travel Trends
Experienced Leisure Travel Agent to handle High End Leisure Travel - full knowledge of all aspects of Travel– (Booking International & Domestic)
Customized (FIT) International Travel Planning Experience with International air reservations Excellent Computer Skills (Microsoft Office Suite Programs)
Experience in Leisure Travel, FIT’S
Experienced Travel Agents / VIP Agents / Team Leaders - Proficient on Sabre
Experienced Travel Agents – both Corporate & Leisure – NYC - Working for a Full-Service fast-growing Travel Company offices located in NYC. Competitive Salary / Benefits
VIP Agent - Must have High Level of Service / White Glove Service Expected /Excellent Customer Service Skills, Attention to Detail, Accuracy & Consultancy Expected
Team Lead - goal is to provide leadership to manage an on-site and virtual team to meet and exceed client expectations. problem solving, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion.
Sabre proficient and all current travel technology tools
A minimum of 5+ year’s verifiable travel industry experience in a reservations related position or similar capacity
Highly skilled Corporate Travel Professional. Agent MUST have the following to be considered for the job:
Current Sabre experience
Strong International Reservations
Be familiar with Online Booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Aug 15, 2019
Full time
Experienced Travel Agents / VIP Agents / Team Leaders - Proficient on Sabre
Experienced Travel Agents – both Corporate & Leisure – NYC - Working for a Full-Service fast-growing Travel Company offices located in NYC. Competitive Salary / Benefits
VIP Agent - Must have High Level of Service / White Glove Service Expected /Excellent Customer Service Skills, Attention to Detail, Accuracy & Consultancy Expected
Team Lead - goal is to provide leadership to manage an on-site and virtual team to meet and exceed client expectations. problem solving, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion.
Sabre proficient and all current travel technology tools
A minimum of 5+ year’s verifiable travel industry experience in a reservations related position or similar capacity
Highly skilled Corporate Travel Professional. Agent MUST have the following to be considered for the job:
Current Sabre experience
Strong International Reservations
Be familiar with Online Booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Offer best in class travel consultation to Travel Leaders clients. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.
Service inbound corporate travel requests.
Delivery extraordinary customer service to all Travel Leaders clients. Greet all clients with enthusiasm.
Provide consultative service to travelers and travel arrangers throughout the booking process.
Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed.
Secure the lowest air/car/hotel rates available at time of booking. Utilization of client and Travel Leaders negotiated programs when applicable.
Utilize GDS low fare search capabilities.
Maintain goal expectations in the following areas: Productivity – measured by transactions per day.
Quality – minimal customer service issues.
Customer experience – measured through call monitoring performance
Leadership Abilities:
Has strong understanding of own skill set and development opportunities
Demonstrates exceptional team work Proactively offers support when ability matches need
Acts as a leader among peers
Thanks peers, for support they have provided
Consistently demonstrates master of the guiding principles in daily work habits
Ability to provide constructive feedback to peers and leaders when appropriate
Ability to handle most difficult situations May seek minimal guidance, but generally has solution at hand
Able to support peers in decision making
Knows when to escalate to a supervisor
Strong understanding of key TLC initiatives and employs strong change management skills consistently
5 years’ travel selling experience
5+ years’ customer service experience, preferably in the travel industry Exceptional/above & beyond, proactive customer service approach
Fluent in Spanish and English language strongly preferred
Ability to work between the hours of 10am-7pm EST required
Excellent travel industry knowledge
Mastery in WorldSpan GDS, with experience in multiple GDS’ GDS formats, short cuts, enhancements, pricing.
Corporate travel experience required
Expert in international travel bookings and process
Experienced handling of multiple accounts
Exceptional communication skills both written and oral
Embrace change, adaptable, viewed as a leader
Aug 12, 2019
Full time
Offer best in class travel consultation to Travel Leaders clients. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.
Service inbound corporate travel requests.
Delivery extraordinary customer service to all Travel Leaders clients. Greet all clients with enthusiasm.
Provide consultative service to travelers and travel arrangers throughout the booking process.
Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed.
Secure the lowest air/car/hotel rates available at time of booking. Utilization of client and Travel Leaders negotiated programs when applicable.
Utilize GDS low fare search capabilities.
Maintain goal expectations in the following areas: Productivity – measured by transactions per day.
Quality – minimal customer service issues.
Customer experience – measured through call monitoring performance
Leadership Abilities:
Has strong understanding of own skill set and development opportunities
Demonstrates exceptional team work Proactively offers support when ability matches need
Acts as a leader among peers
Thanks peers, for support they have provided
Consistently demonstrates master of the guiding principles in daily work habits
Ability to provide constructive feedback to peers and leaders when appropriate
Ability to handle most difficult situations May seek minimal guidance, but generally has solution at hand
Able to support peers in decision making
Knows when to escalate to a supervisor
Strong understanding of key TLC initiatives and employs strong change management skills consistently
5 years’ travel selling experience
5+ years’ customer service experience, preferably in the travel industry Exceptional/above & beyond, proactive customer service approach
Fluent in Spanish and English language strongly preferred
Ability to work between the hours of 10am-7pm EST required
Excellent travel industry knowledge
Mastery in WorldSpan GDS, with experience in multiple GDS’ GDS formats, short cuts, enhancements, pricing.
Corporate travel experience required
Expert in international travel bookings and process
Experienced handling of multiple accounts
Exceptional communication skills both written and oral
Embrace change, adaptable, viewed as a leader
About the Role:
We are looking for Air Agents to join our growing team!
You will be responsible for managing and supporting online bookings as well as air reservations. Our offices are located in Mississauga and you will be sitting with our highly talented and passionate team, ensuring that our customers receive first-class service!
Build air itineraries for Canada and US , with pricing options via the company’s proprietary booking platform
Manage and support online bookings, multiple queues and inboxes.
Work directly with Travel Nation and other designated brand customers and/or their travel advisors.
Process ticket requests, confirmations and invoices plus all schedule changes from the airlines ensuring there is no disruption to the client’s itinerary.
Maintain up to date knowledge of company’s airline contracts with preferred suppliers to ensure best utilization opportunities.
Utilize excellent customer service skills to resolve any issues that surface with customers air travel arrangements.
Who are you?
MUST HAVE GDS EXPERIENCE TO APPLY
Strong ability to multi-task in a fast-paced environment
Excellent interpersonal and communication skills (both written and verbal)
Exceptional customer service skills
Ability to manage conflicting priorities to ensure customer satisfaction levels are achieved
Strong GDS skills, specifically Travelport / Apollo
Ability to handle re-issuing BSP and ARC documents through Apollo
Ability to work independently as well as part of a team from Mississauga location
2-3 years of Travel Industry experience or travel education equivalent
TICO Certified
Please note: Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada
Aug 12, 2019
Full time
About the Role:
We are looking for Air Agents to join our growing team!
You will be responsible for managing and supporting online bookings as well as air reservations. Our offices are located in Mississauga and you will be sitting with our highly talented and passionate team, ensuring that our customers receive first-class service!
Build air itineraries for Canada and US , with pricing options via the company’s proprietary booking platform
Manage and support online bookings, multiple queues and inboxes.
Work directly with Travel Nation and other designated brand customers and/or their travel advisors.
Process ticket requests, confirmations and invoices plus all schedule changes from the airlines ensuring there is no disruption to the client’s itinerary.
Maintain up to date knowledge of company’s airline contracts with preferred suppliers to ensure best utilization opportunities.
Utilize excellent customer service skills to resolve any issues that surface with customers air travel arrangements.
Who are you?
MUST HAVE GDS EXPERIENCE TO APPLY
Strong ability to multi-task in a fast-paced environment
Excellent interpersonal and communication skills (both written and verbal)
Exceptional customer service skills
Ability to manage conflicting priorities to ensure customer satisfaction levels are achieved
Strong GDS skills, specifically Travelport / Apollo
Ability to handle re-issuing BSP and ARC documents through Apollo
Ability to work independently as well as part of a team from Mississauga location
2-3 years of Travel Industry experience or travel education equivalent
TICO Certified
Please note: Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada
