26 jobs found

Temporary Positions for SABRE Agents (Long & Short-Term Assignments)– Must have current SABRE and  Travel Agent    Experience Great opportunity for a well-organized agent that has great Sabre skills and is familiar with Group Travel, working with both phone and email.  Handling all aspects of reservations, ticketing, exchanges, refunds etc.   Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Please submit your resume along with the forms below;   General Application Travel Agent Questionnaire https://form.jotform.com/82684145594972 - Sabre Assessment

Judy Perl Worldwide Travel Assistant Group Coordinator Description   For each group travel departure, an Assistant Group Coordinator serves as an integral part of the department to ensure all travelers unique itinerary details are accurately reflected for a flawless personal and overall experience.   The ideal candidate will be available 3 days per week (20-24 hours/week).   Essential Duties and Responsibilities include the following:   Requirements: Excellent communication and customer service skills [both with clients and colleagues]; Strong Microsoft Excel and Word Skills; Attention to detail and formatting; Must exercise effective time management and ability to prioritize based on deadlines; General knowledge of destinations and geography; Be self-motivated.   Duties: Communications: Answer telephone and direct calls to appropriate staff, take detailed messages; Answer emails in a timely and professional manner; Learn our products thoroughly in order to answer these queries.   Database management: Maintain our customer/prospect database. This includes correctly entering names, addresses, and other marketing information. Keep track of client dates of birth, passport numbers, credit card numbers and other personal information; Invoicing through proprietary database and accounting system (ClientBase).   Group and Charter Data Management: Maintain manifests for each group departure by keeping them up to date; Manifests include, but are not limited to: Air [arrival and departure information], Guest Information, Pre and Post-Cruise Hotels;    Monitor validity of passport expiration; Client invoice updating - adjusting this invoice unique to the guest booking, to accurately reflect itineraries and schedules (addition of hotels, flights, transfers, tours).   Other duties: Assist with preparation of final documents; Create travel bookings: make simple bookings at hotels for accommodation and transfers, as directed by senior staff using existing templates.

PERSONNEL TRAVEL CONSULTANTS IS A STAFFING AGENCY THAT WORKS WITH TRAVEL INDUSTRY. WE ARE A PREFERRED AGENCY FOR MANY TMC, CTD'S CORPORATIONS AND TRAVEL AGENCIES. Meeting Planner – New York City We have an excellent opportunity for a Meeting planner who is highly organized and technically savvy. Knowledge of CVENT, Microsoft Office, Word, Excel Must be well versed in simple meetings, events and incentives

Corporate Travel - Highly Skilled Sabre Agent – Midtown NYC Great opportunity for a well-organized agent that has great Sabre skills.  Handling reservations and ticketing.  Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Must be able to work Independently Please submit your resume along with the forms below;   General Application Travel Agent Questionnaire https://form.jotform.com/82684145594972  -  Sabre Assessment

Our Client is currently looking for a Business Development Manager.  The Business Development Manager is a critical role, responsible for driving lead generation, while also increasing Company’s visibility as a best-in-class solution for managing corporate, executive and entertainment travel for small to medium size enterprises across our five West Coast office locations. Reporting to the Director of Sales and Business Development, we are looking for a creative thinker who is comfortable working across all levels of an organization and is willing to work independently, but also as part of a close-knit international sales team. Responsibilities Use a consultative sales approach to understand each prospect’s business and effectively sell at the C-Level, procurement and finance departments. Develop and implement strategic goals and tactical planning in developing new corporate business by nurturing and developing relationships with key strategic and supplier resources within their territory Initiate, manage and take ownership of strategic dialogues with potential clients, as well as internal Company resources Ability to sell individually and as a team, leverage internal resources and work with a passion for customer success. Maintains a high-level of productivity, managing competing priorities, and work under the pressure of time constraints in a fast-paced, complex and collaborative team-oriented environment. Uses quarterly forecasting and pipeline management to manage sales growth. Effective use of CRM (Salesforce) tool to map opportunities, accounts, activities and next steps. Works closely with Sales Operations team to ensure seamless client engagement through the sales process Develop & leverage professional network to build brand awareness of Company (Corporate, Entertainment & Leisure travel capabilities). Builds peer support and strong internal-company relationships with other key management personnel Qualifications Bachelors/Master’s degree preferred or equivalent work experience Five (5) to seven (7) years of sales/business development experience within a B2B sales environment. Proven problem solver who is highly organized with a strong attention to detail. Track record of successful sales experience demonstrated by specific achievements/targets Prior experience with cold calling, prospecting and/or generating leads externally in a corporate environment Articulate and confident presentation skills with groups of all sizes and levels of management Solid understanding of the B2B sales process (selling a suite of services) and business fundamentals. Strong MS Office skills (Excel/PowerPoint) and an excellent writer with strong overall communication skills. Enjoys the pace, excitement and energy of working with a international sales force within a high growth and fast-paced business Travel industry experience strongly preferred Preference to be local to one of our West Coast office locations (Beverly Hills, Encino, San Diego, Sierra Madre, Scottsdale), but not essential Ability to travel up to 30% of the time

Applicant must be proficient with Apollo Smartpoint. Applicant must have a minimum of three years’ experience as Corporate Travel Consultant. Applicant must be a resident in the U.S. ATC does not sponsor applicants for work visas. ATC does not accept contact from staffing agencies. ATC is a virtual company. Our agents work at home and must have a quiet place to work. Applicants must possess a computer and access to the Internet using a router that will accept a Voice over Internet phone. ATC will provide the VoIP telephone and headset. Applicant must be familiar with Microsoft Office tools such as Word, Excel, and Outlook. Problem Solving & Judgment – identifies, gathers, and analyzes the most critical information needed to understand problems, makes sound, timely decisions; demonstrates integrity and sound ethics; always does the right thing. Planning & Execution  - aligns own plans with the larger work unit; prioritizes tasks and competing demands; pays attention to critical details; acts resourcefully to complete work within time and quality requirements. Business & Technical Skills - demonstrates job knowledge; understands the business; supports the ATC vision, mission, values, and strategic focus. Customer Focus - identifies key internal and external customers and their requirements; serves customers with excellence; seeks and utilizes customer feedback for improvement of products/services; treats customers with dignity and respect; delivers exceptional customer service.       Influence & Negotiation - provides sound rationale for ideas; links proposals to needs and benefits; advocates ideas with confidence; seeks to find common ground with others on points of disagreement; addresses conflicts directly and constructively. Leadership - demonstrates commitment, ownership, and a "can-do" attitude; leads self and others to accomplish critical organizational goals and objectives; champions ideas and initiatives.       Communication - conveys ideas clearly in verbal and written form; describes products/services accurately, without exaggerating or misrepresenting; listens carefully and attentively to others' ideas and opinions; provides relevant information to those who need it. Teamwork - builds good working relationships with other employees; works well across functions, locations, and levels as needed; treats others with dignity and respect; contributes productively to group and organizational outcomes; collaborates as a team player. Initiative & Drive for Results - takes initiative to make things happen; demonstrates personal drive and motivation; puts in sustained effort to accomplish desired results; produces excellence in work; contributes to rapid progress towards goals. Flexibility & Continual Learning - maintains a positive outlook and responds constructively to obstacles and difficulties; demonstrates resilience under stressful circumstances; perseveres to achieve results; readily adapts to constant change; pursues opportunities to gain new skills and knowledge. 

The dedicated Charter Coordinator objective is to support the Charters and VIP/Special Interest groups by providing exceptional guest services and support for the charterer organization and their clients. This position requires a self-motivated individual with excellent communication skills and ability to multi-task with the highest level of efficiencies in a fast-paced sales and service environment. This individual must be detail-oriented and organized with the ability to manage and execute high - level requests and expectations, effectively manage bookings and maintain/develop professional relationships with charter partners. This individual will be interacting and coordinating with the charter partners and VIP clients from various organizations/corporations as well as internally with the Lindblad Sales team, Product Development Team, Program Managers, Accounting and Operations & Reservations teams; Must be a team player. Essential Duties Serve as the main operations liaison and resource for all operational and financial functions for charters Customize special arrangements, speakers, events, innovative events/programming ideas and arrange pillow gifts; Ensure that all special activities and services are expertly arranged in advance from audio/visual equipment, entertainment, dining, onboard presentations, special receptions and more… Create invoices, manage deposits, confirm receipt of payments and reconcile all payments Liaison with the operations team to ensure proper distribution of all pre/final and post-travel documentation. Manage guest manifests, information forms, flight questionnaires, medical forms, credit card forms, and other pertinent documentation required to complete bookings and service guests. Manage bookings and all special requests for guests and group coordinators. Ensure that our ships are briefed on special arrangements and or presentations to help the charter achieve their objectives. Coordinate with the charterer to ensure that they are kept up to date on any itinerary or program changes. Participate in reservation/operations operational briefings as needed. Work closely with the Sales Team to plan and execute the charter experience onboard. Work with the onboard team to ensure that the charterer has their logo, branding and messaging in place onboard. Manage all incoming calls and email communication. Handle and resolve conflicts or guests service issues by recommending and or providing alternative solutions. Participate in post voyage briefings. QUALIFICATIONS: BA/BS degree preferred. Group travel experience and knowledge of expedition travel or applicable geographic regions and cultures preferred. Communication Skills Using the English language, this person must have an ability to read, write, and comprehend contracts, correspondence and memos. Must also possess the ability to effectively communicate with a professional demeanor, both in writing and verbally. Other Skills/Abilities Proficient computer skills in the Windows operating system and Microsoft Office, including Word & Excel. PowerPoint skills preferred. Strong time management skill, capable of multi-tasking, setting priorities, problem solving and meeting deadlines. The ability to work independently as well as with others in a team environment. Occasional participation at sales events will be required as needed. DISCLAIMER STATEMENT This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.

The role of Expedition Specialist is a critical one. Whether it is helping a prospective guest learn about expedition travel and the amazing experiences available, welcoming back loyal past guests to assist them in planning their next adventure, or helping a booked guest prepare for the trip of a lifetime, our Expedition Specialists are the primary connection that our guests and travel partners have with Lindblad pre- and post-trip. Expedition Specialists must fulfill our brand promise to do “Whatever It Takes” in their guest and travel partner interactions just as much as our Field Staff and Crew do on the ship. On a functional level, the main objective of the Expedition Specialist is to provide exceptional service and effectively close sales for guests to experience the “Exhilaration of Discovery” through a Lindblad voyage. This position requires a self-motivated individual with excellent communication and customer service skills, along with an ability to multi-task and a passion for travel. This person will be required to develop in-depth knowledge of our reservation system as well as our products, policies, and procedures. To assist in this, Lindblad sends Expedition Specialists out on Voyage of Discovery trips, during which they travel as guests on our various Expeditions around the world. This ensures team members have first-hand knowledge of the product and can speak intimately about the experience. The ideal candidate must be team-oriented, as the position requires interaction with various partners, including the Inventory Control Manager, Operations, and Sales & Marketing. This position entails shift work, including weekend hours and certain holidays. ESSENTIAL DUTIES To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. Additional duties may be added or assigned at any time. Respond to inquiries in timely and professional manner from various channels, including phone and email, and assist clients with reservations. Provide product knowledge and consultation as well as exceptional guest service to all clients. Assure utmost accuracy of all details and information required to complete reservation. Collaborate with teammates and internal partners, such as marketing and sales, to assist in converting bookings Meet or exceed company sales and performance goals. Assist with all other reservations-related assignments. GENERAL QUALIFICATIONS Education/Experience High school diploma or GED required. College degree preferred. Customer service experience required; minimum of 2 years experience in dealing with customer service in retail or service industry. Travel industry experience and geographical knowledge preferred. Communication Skills Strong command of the English language and the ability to read and comprehend documents such as correspondence, forms, brochures, and tickets. Ability to write professional correspondence. Ability to speak effectively with internal and external customers. Other Skills/Abilities Proficient computer skills in the Windows operating system, including both word-processing and spreadsheet applications. Experience with a reservation system preferred. Minimum typing speed: 50 wpm. Strong skills in time management, attention to detail, independent decision making, handling multiple tasks, setting priorities, and meeting deadlines. The ability to work independently as well as with others in a team environment. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. DISCLAIMER STATEMENT This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned. Interested? Visit our website and learn more about Lindblad Expeditions: www.expeditions.com.

The Manager Hotel services is responsible for the delivery of exceptional guest service and experience on our USA vessels. Through innovation and leadership, this position ensures the onboard service experience reflects Lindblad’s passion for the extraordinary. ESSENTIAL DUTIES Responsible for US flagged vessels guest services operations. Ensure delivery of exceptional shipboard guest service and experience by hotel personnel. Identify and implement enhancements for shipboard service, including new programs, propagating best practices and improving existing elements of shipboard service. Provide leadership and guest service guidance and support to Hotel Managers and galley personnel. Oversee development and execution of culinary directions, ensuring food philosophy is executed within appropriate budgetary guidelines. Oversee hotel training programs, identifying needs and coordinating execution of training for hotel and galley personnel and participates as appropriate. Implement cross training of shipboard personnel to provide a source of sustainable flexibility. Oversee and shepherd the orientation and training of new Hotel Managers. Ensure exemplary presentation of service personnel, including uniforms and appearance. Conduct Hotel Manager performance evaluations and coordinates feedback from Captains and Department Heads. Supervise Hotel-related Purchasing Managers and leads cost savings initiates with this team, as well as selects and implements product specifications for hotel operations. Responsible for shipboard profit centers’ quality and profitability. Work closely with the Marine operations team to ensure both maintenance, capex, drydock and newbuild project handoffs are seamlessly executed between departments. Coordinate shipyard projects and leads initiatives, obtaining quotes, planning budgets and executing work. Ensure shipboard signage and communication materials reflect LEX marketing materials in format and tone. Monitor all sources of guest feedback from comment cards, letters, and hotel manager reports, ship visits. Review all hotel related comments and makes sure remedial action is taken, where necessary, and also that the ships receive recognition when deserved. Other duties as required. GENERAL QUALIFICATIONS Education/Experience BA/BS degree, and 5+ year’s management experience within hospitality environment. Maritime shipboard experience required. Communication Skills Using the English language, this person must have an ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess exceptional communication skills --both in writing and orally—and the ability to persuade. Other Skills/Abilities Proficient computer skills in the Windows operating system, including both word-processing and spreadsheet applications. Excellent customer services skills required. Strong skills in leadership, time management, handling multiple tasks, setting priorities, and meeting deadlines. The ability to work independently as well as with others in a team environment. Regular travel is required.

Travel Agent Job Description As a Corporate Travel Agent in our corporate office, you will work closely with the other members of our travel team to ensure that all travel requests are responded to in a friendly and timely manner, and within our travel and entertainment guidelines.   The successful candidate should be a self-motivated and organized individual who enjoys working as part of a team in delivering a premium level of service. This is a virtual position allowing you to work from home   Responsibilities Confirm lowest logical air, car and hotel reservations according to the our travel policy Handling all travel requirements including complex domestic and international flight itineraries To issue, re-issue and perform re-calculations of international and domestic airfares Sourcing the best and most cost effective worldwide routes booking all flights, hotel and ground Answering calls and emails from employees in a polite, efficient and professional manner Maintain thorough knowledge of the Lubrizol reservation process – including quality control and the on-line Concur booking tool process. Knowledge of international reservation process Communicate all necessary client requests and/or concerns to supervisor and manager Provide VIP assistance as needed Provide outstanding customer service to our employees Assist with value added projects requested by travel management Work as part of a team and communicate effectively both internally and externally Attend and participate in team meetings Keep abreast of current events and changes in the travel industry Online reservation fulfillment and ticketing Other duties as assigned   Requirements 6+ years of corporate travel experience Expertise with the Galileo/Apollo GDS travel system Knowledge of Concur on-line booking tool Experience with complex domestic and international fares Possess excellent geographical and product knowledge of destinations and suppliers Proficient in Microsoft Office – Outlook, Excel and Word Ability to function in a fast-paced, demanding environment High level analytical skills Excellent communication and organizational skills Others: Benefits, PTO and all other privileges of being a full time employee at Lubrizol. 

CLIENT SOLUTIONS MANAGER - This is a virtual position; however, candidates must live in the Western Coast of the United States The Client Solutions Manager is responsible for strategic management of a select portfolio of approximately 10 accounts by delivering all core account management components and value-added services. This position also has responsibility for client retention, profitability of the account portfolio, growth and overall customer satisfaction.    Reports to Vice President Collaborates with Operations Managers in assessing the service configuration of account Serves as business owner and interacts on a regular basis with clients’ travel managers, executive directors, and senior managers of divisions.  Participates in best and final sales presentations as determined by management. Works with Finance in preparing and ensuring the accuracy of client monthly statements Manages the individual client profitability and impact to the company Strategic Business Planning   Develops, implements and manages a Strategic Business Plan which includes: Engaging the client in identifying mutual program goals; Consistently demonstrating Company’s value to the customer;  Proactively managing and fulfilling our contractual goals with the client; Evaluating and revising the Business Plan to address performance goals.  Collaborating with the Operations Managers in developing Operational Effectiveness and Service enhancement sections of the Business Plan; Review and analyze client data and present strategic recommendations on an ongoing basis Preparing quarterly, semi-annual or annual business reviews to demonstrate Company’s performance in managing the clients travel program. Including the appropriate Company management in reviews and management of the overall client relationship Maintains in-depth understanding of client’s and company’s supplier contracts; ensures contractual commitments are met. Uses this knowledge in developing negotiation strategies. Manages the client’s contract in order to maximize Company’s profits. Works with Vice President to forecast, budget, and analyze the client’s P&L. Reviews monthly client invoices for accuracy; approves for submission to the client; and ensures timely receipt of payment.  Monitors contract terms and maintaining valid contracts Participates with the Vice President in financial negotiations for value-added services, contract extensions and pricing revisions.      Client Retention  Manages the Re-Bid process for existing clients to include coordination of RFP/RFI process. Manages the relationship matrix through penetration of the organization and the introduction of Company resources and executives. Maintains a client retention goal of 99% or higher. Maintains customer satisfaction rating of 4 for overall customer base. Manages Customer Survey process and provides analysis and action plan in response to results.  Coordinates all internal resources to ensure the fulfillment of all service components and delivery of value-added services. Manages client communication and education efforts (i.e., industry/company events, educational seminars, and travel industry trends). Collaborates with Operations Managers to ensure that all levels of client satisfaction are met.    Qualifications: College degree preferred A minimum of 5 years account management experience in the employ of a corporate travel management company.   Knowledge and experience in Global Account Management is a plus Presentation skills for a variety of audience levels and sizes Proven oral and written communication skills.  Possess strong negotiation skills.  Ability to analyze and evaluate data in order to identify opportunities to reduce costs and to recommend appropriate solutions. Working knowledge of financial and business models related to travel programs (CRS revenues, overrides, etc.). Clear understanding of the various industry fee structures available as options (transaction fee, management fee, hybrids). Ability to consult with external clients in an advisory role in providing alternative solutions. Problem solving skills: ability to listen, identify the root cause, offer appropriate recommendations, and determine the best resolution. Knowledge of technical products related industry offerings. Ability to think strategically in order to create a vision, set direction, lead complex projects to resolution. Proactively anticipate needs of client and integrate new creative ideas and technology as appropriate. Ability to effectively manage multiple projects for several clients in a timely and well-organized fashion. Ability to lead internal team to continue to perform to meet and exceed client expectations. Ability to maintain positive attitude. Ability to travel as required by client portfolio  

CLIENT SOLUTIONS MANAGER - This is a virtual position, however, candidates must live in the North East, USA. The Client Solutions Manager is responsible for strategic management of a select portfolio of approximately 10 accounts by delivering all core account management components and value-added services. This position also has responsibility for client retention, profitability of the account portfolio, growth and overall customer satisfaction.    Reports to Vice President Collaborates with Operations Managers in assessing the service configuration of account Serves as business owner and interacts on a regular basis with clients’ travel managers, executive directors, and senior managers of divisions.  Participates in best and final sales presentations as determined by management. Works with Finance in preparing and ensuring the accuracy of client monthly statements Manages the individual client profitability and impact to the company Strategic Business Planning   Develops, implements and manages a Strategic Business Plan which includes: Engaging the client in identifying mutual program goals; Consistently demonstrating Company’s value to the customer;  Proactively managing and fulfilling our contractual goals with the client; Evaluating and revising the Business Plan to address performance goals.  Collaborating with the Operations Managers in developing Operational Effectiveness and Service enhancement sections of the Business Plan; Review and analyze client data and present strategic recommendations on an ongoing basis Preparing quarterly, semi-annual or annual business reviews to demonstrate Company’s performance in managing the clients travel program. Including the appropriate Company management in reviews and management of the overall client relationship Maintains in-depth understanding of client’s and company’s supplier contracts; ensures contractual commitments are met. Uses this knowledge in developing negotiation strategies. Manages the client’s contract in order to maximize Company’s profits. Works with Vice President to forecast, budget, and analyze the client’s P&L. Reviews monthly client invoices for accuracy; approves for submission to the client; and ensures timely receipt of payment.  Monitors contract terms and maintaining valid contracts Participates with the Vice President in financial negotiations for value-added services, contract extensions and pricing revisions.     Client Retention  Manages the Re-Bid process for existing clients to include coordination of RFP/RFI process. Manages the relationship matrix through penetration of the organization and the introduction of Company resources and executives. Maintains a client retention goal of 99% or higher. Maintains customer satisfaction rating of 4 for overall customer base. Manages Customer Survey process and provides analysis and action plan in response to results.  Coordinates all internal resources to ensure the fulfillment of all service components and delivery of value-added services. Manages client communication and education efforts (i.e., industry/company events, educational seminars, and travel industry trends). Collaborates with Operations Managers to ensure that all levels of client satisfaction are met.  Qualifications: College degree preferred A minimum of 5 years account management experience in the employ of a corporate travel management company.   Knowledge and experience in Global Account Management is a plus Presentation skills for a variety of audience levels and sizes Proven oral and written communication skills.  Possess strong negotiation skills.  Ability to analyze and evaluate data in order to identify opportunities to reduce costs and to recommend appropriate solutions. Working knowledge of financial and business models related to travel programs (CRS revenues, overrides, etc). Clear understanding of the various industry fee structures available as options (transaction fee, management fee, hybrids). Ability to consult with external clients in an advisory role in providing alternative solutions. Problem solving skills: ability to listen, identify the root cause, offer appropriate recommendations, and determine the best resolution. Knowledge of technical products related industry offerings. Ability to think strategically in order to create a vision, set direction, lead complex projects to resolution. Proactively anticipate needs of client and integrate new creative ideas and technology as appropriate. Ability to effectively manage multiple projects for several clients in a timely and well-organized fashion. Ability to lead internal team to continue to perform to meet and exceed client expectations. Ability to maintain positive attitude. Ability to travel as required by client portfolio

TRAVEL INDUSTRY BACKGROUND IS MANDATORY  About the role; Travel Nation  - a subsiduary of Kognitiv - have an exciting opportunity for a dynamic and enthusiastic   Training Manager (Travel Call Centre) , reporting into the Call Centre Director, to join the existing team here at Kognitiv in our Mississauga location. You will be responsible for working closely with the Call Centre Lead Team and subject matter experts to create engaging training material which can be rolled out across the business for our reservations sales and support teams. The role also aligns with the global training teams to ensure consistency in the training, messaging and expectation across our Call Centres. You know what makes a phenomenal sales and service person and provide others the path to becoming one Utilizing the Call Centre’s strategic objectives, you'll deliver impactful training's to align with our vision and how it relates to expanding service growth Consistently looking for ways to improve, you'll analyze data to ensure continual success and improvement of training's you deliver and individuals you influence You know that impactful training doesn’t ever really end. As such, you'll also be an advocate for the sales Team - consisting of call-center employees - assisting them throughout new product launches and organizational updates. You're able to communicate and provide feedback and coaching in a way that inspires and motivates others to succeed. You're as energetic and inspiring as they come - always encouraging others to be the best version of themselves while demonstrating openness to change and commitment to personal/professional growth!   Areas of responsibility will include (but are not limited to); Plan, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops Conduct ongoing refresher sessions Assist in the development of our call quality standard; listening to a schedule of calls Perform Call Control assessments and produce regular schedules call monitoring, while utilizing mandated performance scorecards. Share feedback and coach the team to achieve quality targets that have been agreed Identify performance issues and L&D needs Focus on customer experience in the training as well as educating on industry specific knowledge Promote continuous learning within our Sales Team   Who are you? TRAVEL INDUSTRY BACKGROUND IS MANDATORY This role will require senior or management experience working in the travel industry. In a fast-paced environment, your main responsibility will be ensuring that our sales team are serving our customer calls to the highest standard possible. You will be right in the heart of our contact centre, supporting our highly talented sales and service agents. Your communication skills are second to none and you have the ability and confidence to build a training platform l and call quality standards to match the service levels targets and objectives.   Background in retail travel with minimum 5 years’ experience. Previous position in senior or management role. Experience in coaching, training delivery and an ability to engage the team Ability to create training material from scratch Phenomenal communications skills – both written and spoken Thrive on ensuring new team members are given the best Induction training imaginable Flexibility to engage in all new sales and service initiatives.   To be successful in this role, you are a person who thrives working in an ever-moving work environment, who loves juggling multiple project and topics simultaneously and you enjoy providing support and guidance to the team. We are a fun, innovative organization with 200 employees globally and we are looking for exceptional people to come and join us in the Mississauga location. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role; get in touch! Please submit your application by 31st Jan 2019   Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided based on qualifications, merit, fit and business need. Please note; Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada.  

TRAVEL INDUSTRY BACKGROUND IS MANDATORY  About the role; Travel Nation  - a subsiduary of Kognitiv - have an exciting opportunity for a dynamic and enthusiastic Training Manager (Travel Call Centre) , reporting into the Call Centre Director, to join the existing team here at Kognitiv in our Mississauga location. You will be responsible for working closely with the Call Centre Lead Team and subject matter experts to create engaging training material which can be rolled out across the business for our reservations sales and support teams. The role also aligns with the global training teams to ensure consistency in the training, messaging and expectation across our Call Centres. You know what makes a phenomenal sales and service person and provide others the path to becoming one Utilizing the Call Centre’s strategic objectives, you'll deliver impactful training's to align with our vision and how it relates to expanding service growth Consistently looking for ways to improve, you'll analyze data to ensure continual success and improvement of training's you deliver and individuals you influence You know that impactful training doesn’t ever really end. As such, you'll also be an advocate for the sales Team - consisting of call-center employees - assisting them throughout new product launches and organizational updates. You're able to communicate and provide feedback and coaching in a way that inspires and motivates others to succeed. You're as energetic and inspiring as they come - always encouraging others to be the best version of themselves while demonstrating openness to change and commitment to personal/professional growth!   Areas of responsibility will include (but are not limited to); Plan, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops Conduct ongoing refresher sessions Assist in the development of our call quality standard; listening to a schedule of calls Perform Call Control assessments and produce regular schedules call monitoring, while utilizing mandated performance scorecards. Share feedback and coach the team to achieve quality targets that have been agreed Identify performance issues and L&D needs Focus on customer experience in the training as well as educating on industry specific knowledge Promote continuous learning within our Sales Team   Who are you? TRAVEL INDUSTRY BACKGROUND IS MANDATORY This role will require senior or management experience working in the travel industry. In a fast-paced environment, your main responsibility will be ensuring that our sales team are serving our customer calls to the highest standard possible. You will be right in the heart of our contact centre, supporting our highly talented sales and service agents. Your communication skills are second to none and you have the ability and confidence to build a training platform l and call quality standards to match the service levels targets and objectives.   Background in retail travel with minimum 5 years’ experience. Previous position in senior or management role. Experience in coaching, training delivery and an ability to engage the team Ability to create training material from scratch Phenomenal communications skills – both written and spoken Thrive on ensuring new team members are given the best Induction training imaginable Flexibility to engage in all new sales and service initiatives.   To be successful in this role, you are a person who thrives working in an ever-moving work environment, who loves juggling multiple project and topics simultaneously and you enjoy providing support and guidance to the team. We are a fun, innovative organization with 200 employees globally and we are looking for exceptional people to come and join us in the Mississauga location. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role; get in touch! Please submit your application by 30th  Dec 2018   Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided based on qualifications, merit, fit and business need. Please note; Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada.  

IWorld of Travel is looking for a Tour Operations Manager to work closely with the company management team to achieve the highest levels of customer service and quality consistency. The role requires interacting with both internal and external team members as well as with a global collection of suppliers and clients. This person will have a high level of organizational skills be well versed in Excel and Word and be highly motivated to maintain high operational standards.Knowledge of travel industry a plus. Core responsibilities include but not limited: Review and standardizing operational procedures  Improve productivity to maximize profit Streamline operational procedures to improve customer service Liaise with suppliers  Monitor supplier communication turnaround time  Verify pricing and invoicing  Review outgoing documents for quality consistency Resolve service issues Benefits Medical after 90 days Travel Benefits 

Applicants must have the following experience to successfully fulfill the position needed: Minimum 5 years recent experience utilizing the Sabre GDS system in Native format. This includes automated and manual pricing, group and individual tickets, upgrades, seat assignments, exchanges, and MCOs. Proficient in Microsoft Office with emphasis on Word, Excel, and Publisher; PowerPoint a plus so individual can be trained as a group coordinator. Excellent verbal and written/typewritten communication required. This includes grammar, spelling, punctuation, and proper use of the English language. Typing speed of at least 45 WPM. Airline: Group contracts, domestic and international flight patterns, major airline gateways/hubs, fare rules, ARC reporting, and general ticketing standards. Must be able to work independently, while successfully managing and adapting to multiple tasks. Group Coordinator: Vendor contracts, rooming lists, adhering to contract deadlines, handling participant registrations, etc. Able to work in Hyde Park area of Tampa, Monday-Friday 8:30 AM – 5:00 PM; part time applicants will also considered. This is an office position for a motivated individual with a passion for travel.

Temporary Positions for Apollo Agents starting January 2019 – End of March 2019 – Must have current experience on GDS & as a Travel Agent    Great opportunity for a well-organized agent that has great Apollo skills and is familiar with Group Travel, working with both phone and email.  Handling reservations and ticketing.  Current Apollo experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Please submit your resume along with the forms below;   General Application Travel Agent Questionnaire

Temporary Positions for SABRE Agents starting January 2019 – End of March 2019 – Must have current experience on GDS & as a Travel Agent   Great opportunity for a well-organized agent that has great Sabre  skills and is familiar with Group Travel, working with both phone and email.  Handling reservations and ticketing.  Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Please submit your resume along with the forms below;   General Application Travel Agent Questionnaire

About the Role; Travel Nation – a subsidiary of Kognitiv - is looking for  Air Support Agents  to join our growing team. You will be responsible for managing and supporting online bookings as well as air reservations. Our offices are located in Mississauga and you will be sitting with our highly talented and passionate team, ensuring that our customers receive first-class service!   Build air itineraries for Canada and US , with pricing options via the company’s proprietary booking platform Manage and support online bookings, multiple queues and inboxes. Work directly with Travel Nation and other designated brand customers and/or their travel advisors. Process ticket requests, confirmations and invoices plus all schedule changes from the airlines ensuring there is no disruption to the client’s itinerary. Maintain up to date knowledge of company’s airline contracts with preferred suppliers to ensure best utilization opportunities. Utilize excellent customer service skills to resolve any issues that surface with customers air travel arrangements.   Who are you? MUST HAVE GDS EXPERIENCE TO APPLY Strong ability to multi-task in a fast-paced environment Excellent interpersonal and communication skills (both written and verbal) Exceptional customer service skills Ability to manage conflicting priorities to ensure customer satisfaction levels are achieved Strong GDS skills, specifically Travelport / Apollo Ability to handle re-issuing BSP and ARC documents through Apollo Ability to work independently as well as part of a team from Mississauga location 2-3 years of Travel Industry experience or travel education equivalent TICO Certified     Please note;  Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada

Travel Nation - a subsidiary of Kognitiv - is looking for  Travel Sales Agents  to join our growing team. You will be responsible for planning and selling travel services to potential customers as well as actioning and executing all necessary requirements to fulfill travel arrangement requests for the client. Our offices are located in Mississauga and you will be sitting with our highly talented and passionate team, ensuring that our customers receive first-class service! What we Do; We are pioneering a new era of collaborative commerce - enabling brands to engage deeply and securely with their customer base in revolutionary ways. We have designed a next-generation marketplace where companies can directly trade their products and services to one another’s audiences. About the Role;  Plan, counsel and sell travel services to potential customers Proficient in booking transportation, flights, hotel accommodations, car rentals, tours, and excursions through various supplier channels. Working proficiency in multi system environment. Consult published and computer-based resources for information on departure and arrival times, fares, and hotel ratings and accommodations Sell a full range of preferred supplier products in order to meet and exceed targets Invoice and document client files accurately Action, and execute all necessary requirements to fulfill travel arrangement requests for the client Well versed in travel product, services and suppliers for the Canadian Market Assist in the resolution of client complaints Other duties as assigned Who are you?  TICO CERTIFICATION Strong sales and service skills Excellent communication skills (both verbal and written) Strong ability to multi-task in a fast-paced environment Ability to manage conflicting priorities to ensure customer satisfaction levels Ability to work independently and as part of a team in Mississauga location Able to work rotating shifts to cover full hours of operation (including weekends) 2-3 years of Travel Industry experience is an asset Bilingual, other language speaking is an asset   Please note;  Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada