23 jobs found

Position Summary:   Complete air, hotel, car, or tour arrangements as requested.  Individuals must focus on delivering exceptional customer service at all times. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to contain a comprehensive listing of the activities, duties, or responsibilities required of the position; additional activities, duties, or responsibilities may be assigned. Responsible for completeness of air process from air bookings to final confirmation Monitor airline ticket costs and reservations to determine if budget goals are being met and air blocks, if used,  are efficiently utilized Provide the highest degree of customer service within a strong team environment Responsible for using discretion in determining correct course of action to take with any program-related issues Track turnaround times of attendees to keep in line with client  & EEG expectations Maintain necessary proficiency for correct operations of all SABRE booking and ticketing and interfacing with Outlook, Salesforce and other IS applications as needed per program Attend Air transition and weekly team meetings and execute tasks as directed Notify Air Lead, Supervisor, or Operations Project Manager of any special attention or customer service issues Coordinate and account for air and land arrival and departure dates in conjunction with the program team Complete program ticketing as instructed Manage special attendee requests and ensure follow up. Coordinate with Sourcing Team to facilitate fare quotes and obtain specific destination information as needed. Research destination as needed for success Coordinate and assist with FIT travel and SABRE related bookings as specified   Required Travel: None Environment and Physical Demands: This position operates in a professional office environment, using standard office equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The employee is frequently required to sit; stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl.  Competencies: Strong customer service skills Excellent communication skills Keen attention to detail Display initiative and ownership Capability of making sound judgments  Time management Diplomacy and tact   Education and Experience: Required: Minimum 4- 5 years travel industry experience Proficient in SABRE or other GDS skills Experience with Salesforce preferred Familiar with airline processes and procedures Experience booking FIT’s Current understanding of domestic and International fares and ticketing   EEG is an equal opportunity employer and makes employment decisions on the basis of merit. Company policy prohibits unlawful discrimination. My signature indicates I have reviewed this job description and understand the requirements, functions, and duties of this position.

TRAVEL INDUSTRY BACKGROUND IS MANDATORY  About the role; We have an exciting opportunity for a dynamic and enthusiastic Training Manager , reporting into the Call Centre Director, to join the existing team here at Kognitiv in our Mississauga location. You will be responsible for working closely with the Call Centre Lead Team and subject matter experts to create engaging training material which can be rolled out across the business for our reservations sales and support teams. The role also aligns with the global training teams to ensure consistency in the training, messaging and expectation across our Call Centres. You know what makes a phenomenal sales and service person and provide others the path to becoming one Utilizing the Call Centre’s strategic objectives, you'll deliver impactful training's to align with our vision and how it relates to expanding service growth Consistently looking for ways to improve, you'll analyze data to ensure continual success and improvement of training's you deliver and individuals you influence You know that impactful training doesn’t ever really end. As such, you'll also be an advocate for the sales Team - consisting of call-center employees - assisting them throughout new product launches and organizational updates. You're able to communicate and provide feedback and coaching in a way that inspires and motivates others to succeed. You're as energetic and inspiring as they come - always encouraging others to be the best version of themselves while demonstrating openness to change and commitment to personal/professional growth!   Areas of responsibility will include (but are not limited to); Plan, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops Conduct ongoing refresher sessions Assist in the development of our call quality standard; listening to a schedule of calls Perform Call Control assessments and produce regular schedules call monitoring, while utilizing mandated performance scorecards. Share feedback and coach the team to achieve quality targets that have been agreed Identify performance issues and L&D needs Focus on customer experience in the training as well as educating on industry specific knowledge Promote continuous learning within our Sales Team   Who are you? TRAVEL INDUSTRY BACKGROUND IS MANDATORY This role will require senior or management experience working in the travel industry. In a fast-paced environment, your main responsibility will be ensuring that our sales team are serving our customer calls to the highest standard possible. You will be right in the heart of our contact centre, supporting our highly talented sales and service agents. Your communication skills are second to none and you have the ability and confidence to build a training platform l and call quality standards to match the service levels targets and objectives.   Background in retail travel with minimum 5 years’ experience. Previous position in senior or management role. Experience in coaching, training delivery and an ability to engage the team Ability to create training material from scratch Phenomenal communications skills – both written and spoken Thrive on ensuring new team members are given the best Induction training imaginable Flexibility to engage in all new sales and service initiatives.   To be successful in this role, you are a person who thrives working in an ever-moving work environment, who loves juggling multiple project and topics simultaneously and you enjoy providing support and guidance to the team. We are a fun, innovative organization with 200 employees globally and we are looking for exceptional people to come and join us in the Mississauga location. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role; get in touch! Please submit your application by 30th Nov 2018   Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided based on qualifications, merit, fit and business need. Please note; Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada.  

International Tour Company specialized in travel to Europe is seeking airline ticketing agent for group travel (full or part time). Please note: only apply if you have experience in ticketing. Also note we are located in Aventura (North Miami). Requirements: - Experience utilizing Sabre - Outlook, Word, Excel, Powerpoint proficient - Good command of the English language, verbal and written - Punctual, orderly and organized individual Preferred characteristics, but not a must: - Travel experience, particularly to Europe - Knowledge of the Italian language Please submit your resume as an attachment and state preference for full or part time position.

Essential Duties and Responsibilities:   Download and process records from the GDS Reconcile transactions with ARC Correct errors in ticketing and communicate with agents to prevent future errors Building and producing reports for the agency and clients (corporate, group, university). Apply unique identifiers for custom reporting (UDIDs in TRAMS) Create and enhance smart keys for smoother booking and ticketing (I worked with Amadeus) Use quality control to implement "if/then" conditions to ensure records have all the necessary information. Review commissions for over or under applying according to contract with airlines Review debit memos to dispute or pay Prepare monthly/quarterly P&L, settlement statements to clients and invoicing where necessary Prepare weekly transaction and traffic reports Prepare monthly productivy reports Any other ad hoc tasks as assigned   Requirements Diploma in accounting Basic Excel skills Self motivated individual with problem solving skills; meticulous and good attention to details  Job Type: Full Time Experience: Accounting 3 years Education: Associate (Required)  

About our Group Coordinator opportunity  Our Group Coordinator assists and supports CAA Atlantic in accomplishing its strategic goals & objectives by assisting in the organizing & coordinating of various components of the CAA Atlantic group initiatives with special emphasis on continued teamwork. Highlights of Responsibilities   Responsible for initial and ongoing administration of contracted groups which includes noting all important contract dates and the preparation of payment to Suppliers. Group set up in the Axis Groups Module, preparation of Agent Notes and marketing flyer and relaying all pertinent details to the Personal Travel Planners when the Group is ready to open for sale. Complete client bookings from the Personal Travel Planners and liaise with Consultant’s as to the status of the booking, special requests, deviations, payment needs and deadlines. Ensure all client bookings are recorded properly both in the Groups Module and also in the group registration form Coordinate the necessary marketing needs of the new group which may include providing group information for the completion of Marketing Creative Briefs for brochures and/or ad creation, web pages and e-news. This is all done in conjunction with Travel Marketing. This position will be the direct liaison between the Group Department and Travel Marketing for all collateral pieces. Ensure the timely preparation of client documents for the group departures. This may include the printing/compiling of airline tickets, manifests, hotel vouchers, maps and destination information.     About You   You love planning and executing events, excel at customer service, possess excellent communication skills, are very detail oriented and have outstanding time management abilities. If this sounds like you, this could be a great opportunity to join our family. To learn more about CAA, visit us online at https://www.atlantic.caa.ca/. REQUIREMENTS Minimum 5 years’ experience within the Travel Industry (sales or administrative) Experience working in Apollo (Focal Point) GDS, or Sabre an asset Detail oriented with strong aptitude for accounting processes Teamwork, cooperation and ability to be flexible and adapt to various situations and conflicting demands are crucial. Proficient in a Microsoft Office environment with advanced skills in Word and Excel. PowerPoint would be an asset. Ongoing and continued training in all facets of the travel industry – attending product launches, online webinars, industry seminars, product knowledge travel. Flexibility in work hours may be required to accommodate after hours events May be some travel involved  Interested applicants may apply online at this link  https://jobs.alongside.com/details/group-coordinator/1501315?utm_source=sharepage&utm_campaign=refer&utm_medium=in-app by November 30 2018.  Only successful candidates will be contacted for an interview. No telephone calls please.

Description agent24, Inc. is a 24x7 after-hours travel service provider. We currently have openings for Sabre trained corporate travel reps to join our successful remote agent workforce. In this position you will work on a dedicated account. Agents will handle incoming calls from agency clients looking to book all travel components (air, car, hotel, and rail) in accordance with agency policy to best meet customer's travel objectives. Candidate must be a self-starter with a professional demeanor. Requirements Three years minimum experience required working in a corporate travel environment Must be efficient on Sabre Red Must have working knowledge of MS office products Agents will be required to work late afternoons, evening, weekends and Holidays (days off are midweek) Candidates must have high speed Internet access and a quiet work area in their home Ability to offer superior client service to a diverse clientele Excellent verbal and written communication skills Benefits    medical, FSA, dental, 401k plan, STD, LTD, shift differential and more!

About the Role; Travel Nation – a subsidiary of Kognitiv - is looking for  Air Support Agents  to join our growing team. You will be responsible for managing and supporting online bookings as well as air reservations. Our offices are located in Mississauga and you will be sitting with our highly talented and passionate team, ensuring that our customers receive first-class service!   Build air itineraries for Canada and US , with pricing options via the company’s proprietary booking platform Manage and support online bookings, multiple queues and inboxes. Work directly with Travel Nation and other designated brand customers and/or their travel advisors. Process ticket requests, confirmations and invoices plus all schedule changes from the airlines ensuring there is no disruption to the client’s itinerary. Maintain up to date knowledge of company’s airline contracts with preferred suppliers to ensure best utilization opportunities. Utilize excellent customer service skills to resolve any issues that surface with customers air travel arrangements.   Who are you? MUST HAVE GDS EXPERIENCE TO APPLY Strong ability to multi-task in a fast-paced environment Excellent interpersonal and communication skills (both written and verbal) Exceptional customer service skills Ability to manage conflicting priorities to ensure customer satisfaction levels are achieved Strong GDS skills, specifically Travelport / Apollo Ability to handle re-issuing BSP and ARC documents through Apollo Ability to work independently as well as part of a team from Mississauga location 2-3 years of Travel Industry experience or travel education equivalent TICO Certified     Please note;  Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada "

Travel Nation - a subsidiary of Kognitiv - is looking for  Travel Sales Agents  to join our growing team. You will be responsible for planning and selling travel services to potential customers as well as actioning and executing all necessary requirements to fulfill travel arrangement requests for the client. Our offices are located in Mississauga and you will be sitting with our highly talented and passionate team, ensuring that our customers receive first-class service! What we Do; We are pioneering a new era of collaborative commerce - enabling brands to engage deeply and securely with their customer base in revolutionary ways. We have designed a next-generation marketplace where companies can directly trade their products and services to one another’s audiences. About the Role;  Plan, counsel and sell travel services to potential customers Proficient in booking transportation, flights, hotel accommodations, car rentals, tours, and excursions through various supplier channels. Working proficiency in multi system environment. Consult published and computer-based resources for information on departure and arrival times, fares, and hotel ratings and accommodations Sell a full range of preferred supplier products in order to meet and exceed targets Invoice and document client files accurately Action, and execute all necessary requirements to fulfill travel arrangement requests for the client Well versed in travel product, services and suppliers for the Canadian Market Assist in the resolution of client complaints Other duties as assigned Who are you?  TICO CERTIFICATION Strong sales and service skills   Excellent communication skills (both verbal and written) Strong ability to multi-task in a fast-paced environment Ability to manage conflicting priorities to ensure customer satisfaction levels Ability to work independently and as part of a team in Mississauga location Able to work rotating shifts to cover full hours of operation (including weekends) 2-3 years of Travel Industry experience is an asset Bilingual, other language speaking is an asset   Please note;  Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada

ADTRAV's  Director of Leisure Travel  is an experienced travel professional with responsibility to successfully train, grow and manage the leisure travel FTE and IC counselor teams, including retail sales counselors located in Birmingham and Huntsville and the online sales portfolio. As a member of our management team, this individual will understand and manage the training and use of our consortium tools, marketing and selling processes. Hands-on use of Clientbase, Sabre and industry standard report analytics tools will be a daily part of this individuals workflow as they will be responsible to review the data and report to Vice President progress, make recommendations, improve and grow sales and revenue for the division. Develop and training the counselor team to qualify, curate and close digital media driven leads, follow up, build, track and sustain the hunter instinct defined by higher than industry standard close rates by their team. Manage Preferred Supplier training and compliance. Manage employee schedules to ensure appropriate staffing levels and payroll entry oversight for each location. Conduct productivity reviews with FTEs and ICs. Thrive in new, evolving environments. Daily use and training for the teams of technology including MS suite (excel, word, outlook) sabre-including queue management, Clientbase database management-audit res cards, Trams, Signature marketing tools, Mitel telecom dashboard, etc. in a virtual environment). Interfacing on a regular basis with Counselors and Clients to proactively sell up, solve concerns and consistently achieve excellent customer satisfaction service scores and KPIs. Grow and expand the local/regional travel advisor employee and affiliate sales force. Major Responsibilities/Activities: Oversee the agents within agencies to ensure coverage for business operating hourscoordinating off-work schedules for vacations, personal/sick time, fam time, etc. Become familiar with Human Resources policies regarding work schedules, overtime rules, performance improvement tools, progress reviews and incentive programs. Monthly monitoring of sales activity at the agency and agent level, providing coaching where needed and congratulations where earned. Collaborate with the Vice President to focus on key preferred suppliers, consortium opportunities and establish promotional objectives and plans, and ensure team is aware and prepared to support and benefit from these activities. Be the primary advocate in the agency for consumer-facing lead programs such as TRCA, Signature marketing, Corporate portals, and others. Liaison with the Management Team for adoption and use of ADTRAVs tools, training, programs and services, acting as a conduit and advocate for these programs with your agents. Manage the relationships with any Independent Contractors (ICs) Set the tone and example for exceptional customer service. Attend manager meetings and conferences on an occasional basis. Other duties as assigned per direct supervisor. Knowledge, Skills and Abilities: Critical thinking skills to resolve customer issues, employee issues, supplier-related challenges. Proven success training, developing, implementing sales processes and systems, oversight and coaching techniques that ensure profitability targets are achieved. Proficient in industry technology: MS suite (excel, word, outlook) Sabre Red-including queue management, Clientbase database management-build/audit res cards, Trams, Signature portal marketing tools, Mitel telecom, VM environment. Retail and digital marketing campaign development, training, implementation and monitoring/managing to KPIs. Excellent written, verbal, interpersonal communication and organizational skills with keep attention to detail-including multitasking. Ability to work under pressure and stick to internal time lines. Successful candidates will possess six to ten years of industry and leadership experience with a proven track record of success. ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Experienced Leisure Travel Agent with minimum 8 years’ experience. International travel with significant percentage of  Africa tours. Servicing travel agencies and organizations Excellent knowledge of computer reservations systems, Sabre an advantage. Strong writing skills and commercial awareness. Ability to interact, communicate and build relationships with the industry. Knowledge of international travel trends. Excellent benefits package including commission.

We specialize in offering deluxe hotels and resorts as well as upscale boutique hotels throughout the world using our trademark search results with real time availability to ensure our clients the best prices at the best hotels worldwide. Our vast range of properties include hotels that offer moderate prices at prices that will ensure added revenue for the travel agent as well as satisfaction to the clients. Seeking Multi-Line Travel representatives for unique B2B Hotel Booking site with over 700,000+ hotels worldwide. All territories in USA & Canada available except Florida

Job Description  –  Edit Apprentice Travel Planners role is to help people plan, choose and arrange their vacations. They will usually work to a budget set out by their client. They also offer advice and opinions on where to go and local tourist attractions, events and customs. Typical duties include: promoting and marketing the business researching customer queries providing advice about visas or passports, multiple destinations managing budgets planning selling cruises, tours and insurance meeting sales targets preparing promotional materials and displays Qualifications and training required A degree in any subject is acceptable, although travel, tourism, languages, leisure, business studies or management degree holders may be at an advantage. A travel training company qualification or relevant travel agency, retail or sales work experience can also be helpful. Personal travel experience outside of the USA is required Key skills for travel agents Commercially aware Good interpersonal skills Numerical ability Verbal communication skills Clientbase Strong sales skills Outlook Computer skills Bonus commission opportunities

Experienced Corporate Travel Agent  -  Proficient on Sabre Location: Downtown, Washington, DC Sabre proficient and all current travel technology tools Corporate Travel - Highly Skilled Sabre Agent – On-site Location – Downtown Washington, DC Great opportunity for a well-organized agent that has great Sabre skills.  Handling reservations and ticketing., Groups, Air, Hotel, Car, Rail & Bus, reservations.  Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Must be able to work Independently Please submit your resume along with the forms below;   General Application Travel Agent Questionnaire

Currently seeking an Experienced Leisure Travel Agent to handle High End Leisure Travel - full knowledge of all aspects of Travel - (Booking International & Domestic) Provide full-service leisure travel assistance for clients including air, hotel, resort, cruise, restaurant, tours, sightseeing, transfers and cars. Check availability and process bookings on Sabre, handle client request from initial inquiry to client departure and follow up. Offer multiple options for clients. Trip research including destination, points of interest, regulations, etc.... Email, fax and telephone requests and confirmations. Follow up on last minute details, requests & changes. Use preferred partner relationships for best availability, rate and additional benefits to insure maximum access and highest level of service for clients. Utilize company contracts and rate desk to balance rate/revenue for client and the company. Stay up to date through ongoing research on products and services through the use of the internet, the company intranet, contact with sales representatives, industry publications, newspaper and other magazines. PROFICIENCY ON SABRE GDS A MUST. Ability to work well under stress and with tight deadlines. Ability to communicate clearly and professionally with clients, supervisors and co-workers both verbally and in writing Must be proactive with an ability to work independently and in a team with direction from a manager. Strong organizational skills required to maintain up to date and accurate records and client correspondence. 3+ years of experience as a travel advisor.

Tour Operator in Port Chester, N.Y. Seeking Individual with Sabre Red System knowledge and proficiency. Must have travel agency background. Knowledge of Excel/Word/PowerPoint.              

Discover an Onsite Corporate Travel Consultant career with Direct Travel! As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is a leading provider of corporate travel management, leisure, and meetings and events services. We leverage the expertise of our people, where we enable our clients to derive the greatest value from their travel programs from our offerings of superior customer service, progressive technologies, and significant cost savings. We have offices throughout the US, Canada and the UK. We’re currently ranked the 10th largest TMC on Travel Weekly’s 2018 Top 25 Power List. The Opportunity: Join our Corporate Travel Division as an Onsite Corporate Travel Consultant for our global manufacturing client in a northern Detroit suburb of Troy, MI. Join a mature, Global Travel Team (current 4 member team represents 126 cumulative years of experience); grow and expand your travel skills, with involvement in international and domestic Travel Booking, Travel Expense, helping support Concur Travel and Expense, Travel Vendor Management, Corporate Credit Card, Corporate Aircraft, Meeting Management. What You Would Do: Complete Domestic and International booking and ticketing, including car/hotel reservations Coordinate Passport/Visa procurement and processing Ensure compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit Assist with preferred hotel negotiations Complete commission tracking for hotels Adhere to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure. Follow company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance Attend staff and training meetings for ongoing updates in travel industry and office procedures Maintain a favorable working relationship with all other company employees to foster and promote a cooperative working environment Perform other duties as assigned We're Looking for These Qualifications: At least 5 years of recent Corporate Travel Counselor experience Apollo GDS Skills, with Smartpoint is a plus International booking, faring and ticketing Concur experience, providing support to individuals for both booking and expense reporting Meeting planning experience a plus Strong interpersonal skills Analytical Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

Discover an After-Hours Corporate Travel Consultant career with Direct Travel!  As one of the fastest growing Travel Management Companies (TMC) in the world, we're a leading provider of corporate travel management, leisure, and meetings and events services. We leverage the expertise of our people, where we enable our clients to derive the greatest value from their travel programs from our offerings of superior customer service, progressive technologies, and significant cost savings. Our After-Hours Team is dedicated to providing a cost effective, high quality emergency travel service to corporate travelers 24/7. Our wonderful agents are problem solvers, customer focused, and team players. They have developed a unique “street-wise” sense about emergency corporate travel and are empowered to do “what it takes” to solve any problem encountered by the corporate traveler.  The Opportunity:   We have a great opportunity for a Sr. Corporate Travel Consultant. This position works evenings, weekends and holiday shifts. Please note that Saturday and Sunday shifts are required. The GDS' used are Apollo, Worldspan and Sabre. To be considered for an interview, you must have experience in at least 2 of the GDS' listed.  What You Will Do:    Complete domestic and/or international travel arrangements for clients which may include air, hotel, ground transportation, and rail Support one or more accounts  Interact with traveler or travel arranger and provides 1st level of support for customer service.  Ensure compliance of a clients travel policy while utilizing agency preferred vendors to maximize profit  Adhere to company standards in delivering customer service including telephone and email etiquette, and follow prescribed customer service escalation procedure.  Follow company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance  Maintain a favorable working relationship with all other company employees to foster and promote a cooperative working environment   We're Looking for these Qualifications:   Minimum 8 years of corporate travel consultant experience Ability to create domestic multi-segment, multi-destination itineraries Must demonstrate travel industry knowledge  Proficiency in at least 2 of the 3 GDS' (Apollo, Worldspan, Sabre)  Ability to meet and exceed required performance standards Excellent customer service skills required Excellent verbal and written communication skills required Minimum knowledge of Outlook skills and basic Microsoft platform  We do offer our full-time employees a great culture, a work from home opportunity and employee benefits (medical, dental, vision + others). ETS is an EOE/AA/Veteran/People with Disabilities employer. 

Discover a Corporate Travel Consultant career with Direct Travel! As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is a leading provider of corporate travel management, leisure, and meetings and events services. We leverage the expertise of our people, where we enable our clients to derive the greatest value from their travel programs from our offerings of superior customer service, progressive technologies, and significant cost savings. We have offices throughout the US, Canada and the UK. We’re currently ranked the 10th on Travel Weekly’s 2018 Top 25 Power List. The Opportunity: We're looking to hire a Corporate Travel Consultant to join our San Jose, CA team. This position is a virtual role that is responsible for the successful completion of comprehensive, accurate and cost effective travel arrangements for Direct Travel clients. This position's shift is Monday-Friday 10AM-7PM PST.  What You Would Do: Complete domestic / international travel arrangements for clients which may include air, hotel, ground transportation, and rail  Support any documentation of international travel documents, Visa, passport.  Operate within detailed procedures  Interact with traveler or travel arranger and provides 1st level of support for customer service and technical issues  Ensure compliance of a clients travel policy while utilizing DT preferred vendors to maximize profit  Adhere to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure.  Follow company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance  Attend staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based  Maintain a favorable working relationship with all other company employees to foster and promote a cooperative working environment  Work with hotel, car, rail to ensure client customer satisfaction.  Perform other duties as assigned We're Looking for these Qualifications: Minimum 10 years’ experience providing domestic and international travel arrangements.  Must demonstrate thorough knowledge of airline ticketing rules and regulations.  High proficiency using Airline GDS, either Apollo or Sabre Proficient in producing lowest logical airfare within client’s policy.  Understands international airfares and international ticketing.  Proficient in Internet searches and online booking processes.  Thorough working knowledge of Exchanging, reissue of tickets.  Must be able to thoroughly read, understand and follow client travel policies and guidelines.  Thorough understanding of Reading each companies information and following guidelines of their policy.  Excellent communication skills via email and phone  Superior customer service skills.  Ability to meet and exceed required performance standards  Accurate and detail oriented.  Work well under pressure and have the ability to deal with change and adversity  Working knowledge of Microsoft Word and Excel.  Works well independently as well within a group.  What We Offer our Employees: Opportunity to work for a Top 10 TMC - named by Travel Weekly  Great company culture  Awesome teammates   Medical, Dental, Vision options + more  Fitness membership discounts  Employee Reward and Recognition Program  Training opportunities  Generous PTO + Holidays + Doctor’s Day  Competitive market pay   401k employer contribution  Travel perks, including dedicated travel teams to book discounted travel  Employee discount programs  Plus many more! Direct Travel is an EOE/AA/Veteran/People with Disabilities employer. 

What we do; Kognitiv is paving the way for the next era in B2B collaborative commerce - enabling consumer and hospitality brands to engage deeply and securely with their customer base. Brands can collaborate with suppliers and value-added partners, providing customers with personalized experiences. We have created new distribution applications designed on the principles of effective commerce: value discovery, collaboration, trade and personalization. The network uses machine learning and distributed applications to analyse consumer behaviour data and identify profitable opportunities for brands and partners to leverage. These opportunities are packaged and marketed to consumers through complete programs, backed by Kognitiv’s technology resources, applications, and expertise. About the role; With our Head Office in Toronto and global offices in the UK, EMEA & APAC we are looking for a commercially minded manager in the air fare field   to complement our existing global aviation team. From entrepreneurial roots, we have significant growth ahead of us and are looking for outstanding people to come and join an established team of industry experts. In this newly created role you will hold operational responsibility for the day to day account management of the airline portfolio and will report into the Head of Operations. Your specific accountabilities will include the following (but not be limited to); Suport the portfolio of key airline supply accounts whilst building strong business relationships Ensure all commercial deals are maximised to exceed targets Analyse sales performance of airline supply partners and ensure the business is up to date with sales performance, issues and opportunities React to any aviation issues that may arise, and liaise with relevant departments to adopt collaborative working Ensure airline tactical offers are promoted in an effective and timely manner Oversee the distribution of all airfares through the GDS and in-house systems Oversee the aviation development and distribution strategy working closely with IT to ensure the company is consistently competitive and looking to the future Create, develop and implement standard operating procedures Collaborations with aviation and other trading partners   Who Are You? To be successful in this role, your attention to detail needs to be second to none. You are a strong communicator who passionately brings your team together to work collaboratively towards a joint goal. You will be a master of prioritisation and have the ability to understand the finer details as well as the larger overview of Kognitiv’s strategy. Your background in travel will enable you to feel like an integral part of the Kognitiv team in no time! Excellent account management and relationship skills Advanced GDS knowledge is essential Previous experience from a similar role Great commercial awareness Highly skilled communicator Impressive experience in international relationship building Please note;  Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada