What We Do
SINGLES TRAVEL INTERNATIONAL specializes in group vacations for singles ages 50-70 who are seeking fun, excitement and camaraderie. Our small group of travel professionals shares a passion for making vacation dreams come true and transforming the lives of our members by creating exceptional experiences every step of the way.
Our valued members - from our 25,000-member community- need guidance to get started, often taking a vacation by themselves for the very first time, and we are there to make sure they are comfortable, taken care of, and that they have a wonderful time.
We are committed to changing our members’ lives through traveling the world together.
Who We Are
As a team, we have fun and work hard to maintain an environment where we are inspired to learn and grow. We are committed to building trust and are caring and compassionate to each other and to our members. We strive for excellence in performance, dependability, adaptability and in alignment with our company mission.
We take our company culture and values seriously, and only applicants who have a demonstrated record for living up to our high standards will be considered. The few that make it through our rigorous hiring process will be rewarded with the opportunity to take an already successful company to the next level.
PART-TIME CONTRACT TOUR DIRECTOR
Who You Are
* You are an EXPERIENCED tour director, having a minimum of 3 years solid experience leading and managing (and traveling with) adult groups on cruise ships and land tours.
* You are Patient and Empathetic, having a passion for helping or supporting others.
* You are Organized, Disciplined and Detailed-Oriented.
*You have a minimum of an Associate’s Degree.
What You’ll Be Doing
* As the “face” of STI while on tour, you’ll be responsible for planning, coordinating and executing daily activity plans, events, games and theme parties with universal appeal across gender and age groups – ensuring each and every member has a memorable experience.
* You’ll facilitate meaningful social interaction among our members at every opportunity.
* You’ll create a unique STI weekly program on your laptop, fill in additional activities in conjunction with cruise-line program, print and deliver to each guest at Welcome meeting.
*You’ll promote future sales for Singles Travel International while traveling.
What You’ve Done in the Past
* Traveled both domestically and internationally as a tour director with adult groups on cruise and land tours, working tirelessly to make their vacation dreams come true
*Created multi-day schedules/itineraries for groups, oftentimes “on the fly” using Google Docs, Word and other computer software
* Created memorable experiences for your clients while traveling utilizing your destination knowledge
* Utilized social media (Facebook, Twitter, Instagram) to promote the company you work with
* Worked on-site in a team environment
Who You Are NOT
* A person who simply wants to travel the world
* Someone who isn’t highly social, extroverted and energetic
* Someone who gets seasick
* Someone who has not managed groups for 16-hour days on week-plus-long tours
Who You ARE
* An experienced tour director
* Highly social, extroverted and energetic; you enjoy helping others
* A problem-solver; you make things happen
* A leader, able to manage all personality types
* Flexible
Why Should You Be Interested in This Job
* You truly enjoy making a difference in people’s lives.
* You’ll have the flexibility and freedom to work from anywhere in the United States.
* You’re interested in being a part of an upwardly mobile company with great company values
* You’ll be part of an elite travel team that serves a global community (Singles Travel International has built the largest online community of single baby boomer travelers in the world and has been featured in USA Today, Forbes.com, American Airlines Nexos Magazine, the LA Times, with live interviews with Forbes, CNN, Fox News and ABC).
QUESTIONNAIRE: As part of the selection process, please APPLY and add your resume here, on Hot Travel Jobs (see Apply Now button) and then also fill out this questionnaire:
https://www.surveymonkey.com/r/STIConcierge
Singles Travel International is an equal opportunity employer that considers all applicants based on job qualifications, without regard to race, color, religion, sex, national origin, age, disability or genetic information.
Candidates will be contacted during evening and/or weekend hours if selected for an interview.*
Job Types: Part-time, Contract
Nov 02, 2019
Contractor
What We Do
SINGLES TRAVEL INTERNATIONAL specializes in group vacations for singles ages 50-70 who are seeking fun, excitement and camaraderie. Our small group of travel professionals shares a passion for making vacation dreams come true and transforming the lives of our members by creating exceptional experiences every step of the way.
Our valued members - from our 25,000-member community- need guidance to get started, often taking a vacation by themselves for the very first time, and we are there to make sure they are comfortable, taken care of, and that they have a wonderful time.
We are committed to changing our members’ lives through traveling the world together.
Who We Are
As a team, we have fun and work hard to maintain an environment where we are inspired to learn and grow. We are committed to building trust and are caring and compassionate to each other and to our members. We strive for excellence in performance, dependability, adaptability and in alignment with our company mission.
We take our company culture and values seriously, and only applicants who have a demonstrated record for living up to our high standards will be considered. The few that make it through our rigorous hiring process will be rewarded with the opportunity to take an already successful company to the next level.
PART-TIME CONTRACT TOUR DIRECTOR
Who You Are
* You are an EXPERIENCED tour director, having a minimum of 3 years solid experience leading and managing (and traveling with) adult groups on cruise ships and land tours.
* You are Patient and Empathetic, having a passion for helping or supporting others.
* You are Organized, Disciplined and Detailed-Oriented.
*You have a minimum of an Associate’s Degree.
What You’ll Be Doing
* As the “face” of STI while on tour, you’ll be responsible for planning, coordinating and executing daily activity plans, events, games and theme parties with universal appeal across gender and age groups – ensuring each and every member has a memorable experience.
* You’ll facilitate meaningful social interaction among our members at every opportunity.
* You’ll create a unique STI weekly program on your laptop, fill in additional activities in conjunction with cruise-line program, print and deliver to each guest at Welcome meeting.
*You’ll promote future sales for Singles Travel International while traveling.
What You’ve Done in the Past
* Traveled both domestically and internationally as a tour director with adult groups on cruise and land tours, working tirelessly to make their vacation dreams come true
*Created multi-day schedules/itineraries for groups, oftentimes “on the fly” using Google Docs, Word and other computer software
* Created memorable experiences for your clients while traveling utilizing your destination knowledge
* Utilized social media (Facebook, Twitter, Instagram) to promote the company you work with
* Worked on-site in a team environment
Who You Are NOT
* A person who simply wants to travel the world
* Someone who isn’t highly social, extroverted and energetic
* Someone who gets seasick
* Someone who has not managed groups for 16-hour days on week-plus-long tours
Who You ARE
* An experienced tour director
* Highly social, extroverted and energetic; you enjoy helping others
* A problem-solver; you make things happen
* A leader, able to manage all personality types
* Flexible
Why Should You Be Interested in This Job
* You truly enjoy making a difference in people’s lives.
* You’ll have the flexibility and freedom to work from anywhere in the United States.
* You’re interested in being a part of an upwardly mobile company with great company values
* You’ll be part of an elite travel team that serves a global community (Singles Travel International has built the largest online community of single baby boomer travelers in the world and has been featured in USA Today, Forbes.com, American Airlines Nexos Magazine, the LA Times, with live interviews with Forbes, CNN, Fox News and ABC).
QUESTIONNAIRE: As part of the selection process, please APPLY and add your resume here, on Hot Travel Jobs (see Apply Now button) and then also fill out this questionnaire:
https://www.surveymonkey.com/r/STIConcierge
Singles Travel International is an equal opportunity employer that considers all applicants based on job qualifications, without regard to race, color, religion, sex, national origin, age, disability or genetic information.
Candidates will be contacted during evening and/or weekend hours if selected for an interview.*
Job Types: Part-time, Contract
Kognitiv
Remote (Greater Toronto Area, ON, Canada)
About us:
Kognitiv is paving the way for the next era in B2B collaborative commerce - enabling consumer and hospitality brands to engage deeply and securely with their customer base. Brands can collaborate with suppliers and value-added partners, providing customers with personalized experiences.
About the role:
Self-employed – commission-based compensation plan
As we continue to grow – we are now looking to expand our existing Home Based Sales Agent team!
As a self-employed Home Based (Sales) Agent, you’re in control ! This means you can tailor your shifts around your private life, ensuring the ultimate work/life balance that suits you and your loved ones.
Like our customers, you love the travel industry and you are phenomenal at making our customers feel important. Your desire to deliver the highest possible standard of customer service is what makes you tick and that’s why we want you to join us!
Apart from your exceptional Travel Agent background , your passion for unrivalled customer service and your ability to build and nurture customer relationships , we ask that you can work from a location which is free from background noise .
This is a full-time Sales Agent role where you can be based from home! (Training and regular visits to the Mississauga office are necessary)
Areas of responsibilities (will include but not be limited to):
Plan, counsel and sell travel services to potential customers
Proficient in booking transportation, flights, hotel accommodations, car rentals, tours, and excursions through various supplier channels.
Working proficiency in multi system environment.
Consult published and computer-based resources for information on departure and arrival times, fares, and hotel ratings and accommodations
Sell a full range of preferred supplier products in order to meet and exceed targets
Invoice and document client files accurately
Action, and execute all necessary requirements to fulfil travel arrangement requests for the client
Well versed in travel product, services and suppliers for the Canadian Market
Assist in the resolution of client complaints
Other duties as assigned
Promote additional services to enhance customer travel plans
About you:
Bubbly, customer focused and engaging people skills, great at building relationships and rapport over the telephone.
TICO certification
Strong sales and service skills
Pro-active and a can-do approach to problem solving
Booking process experience with attention to detail and urgency to meet deadlines
Travel Agency, Consolidator, OTA or similar background with a wide knowledge of tour operators and understanding of tailor-made itineraries and cruise preferable.
Adaptability to different brands
Ability to work well within a team both remote and office based
Must be fluent in English with excellent written communication skills
A suitable working environment that is free from background noise
Must be self-motivated, energetic and flexible, with a commitment to working a variety of shift options
Proactive approach with interpersonal skills that complement the ability to listen and communicate
Fluency in Portuguese, German and/or French would be highly beneficial
Nov 12, 2019
Full time
About us:
Kognitiv is paving the way for the next era in B2B collaborative commerce - enabling consumer and hospitality brands to engage deeply and securely with their customer base. Brands can collaborate with suppliers and value-added partners, providing customers with personalized experiences.
About the role:
Self-employed – commission-based compensation plan
As we continue to grow – we are now looking to expand our existing Home Based Sales Agent team!
As a self-employed Home Based (Sales) Agent, you’re in control ! This means you can tailor your shifts around your private life, ensuring the ultimate work/life balance that suits you and your loved ones.
Like our customers, you love the travel industry and you are phenomenal at making our customers feel important. Your desire to deliver the highest possible standard of customer service is what makes you tick and that’s why we want you to join us!
Apart from your exceptional Travel Agent background , your passion for unrivalled customer service and your ability to build and nurture customer relationships , we ask that you can work from a location which is free from background noise .
This is a full-time Sales Agent role where you can be based from home! (Training and regular visits to the Mississauga office are necessary)
Areas of responsibilities (will include but not be limited to):
Plan, counsel and sell travel services to potential customers
Proficient in booking transportation, flights, hotel accommodations, car rentals, tours, and excursions through various supplier channels.
Working proficiency in multi system environment.
Consult published and computer-based resources for information on departure and arrival times, fares, and hotel ratings and accommodations
Sell a full range of preferred supplier products in order to meet and exceed targets
Invoice and document client files accurately
Action, and execute all necessary requirements to fulfil travel arrangement requests for the client
Well versed in travel product, services and suppliers for the Canadian Market
Assist in the resolution of client complaints
Other duties as assigned
Promote additional services to enhance customer travel plans
About you:
Bubbly, customer focused and engaging people skills, great at building relationships and rapport over the telephone.
TICO certification
Strong sales and service skills
Pro-active and a can-do approach to problem solving
Booking process experience with attention to detail and urgency to meet deadlines
Travel Agency, Consolidator, OTA or similar background with a wide knowledge of tour operators and understanding of tailor-made itineraries and cruise preferable.
Adaptability to different brands
Ability to work well within a team both remote and office based
Must be fluent in English with excellent written communication skills
A suitable working environment that is free from background noise
Must be self-motivated, energetic and flexible, with a commitment to working a variety of shift options
Proactive approach with interpersonal skills that complement the ability to listen and communicate
Fluency in Portuguese, German and/or French would be highly beneficial
Offer best in class travel consultation to Travel Leaders clients. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.
Service inbound corporate and government travel requests.
Delivery extraordinary customer service to all travel leaders clients.
Greet all clients with enthusiasm.
Provide consultative service to travelers and travel arrangers throughout the booking process.
Complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed.
Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
Secure the lowest air/car/hotel rates available at time of booking.
Utilization of client and Travel Leaders negotiated programs when applicable.
Utilize GDS low fare search capabilities.
Maintain goal expectations in the following areas:
Productivity – measured by transactions per day.
Quality – minimal customer service issues.
Customer experience – measured through call monitoring performance.
5 years’ travel selling experience
5+ years’ customer service experience, preferably in the travel industry
Exceptional/above & beyond, proactive customer service approach
Excellent travel industry knowledge
Mastery in Apollo GDS, with experience in multiple GDS’
GDS formats, short cuts, enhancements, pricing, Smartpoint.
Corporate travel experience required
Expert in international travel bookings and process
Experienced handling of multiple accounts
Exceptional communication skills both written and oral
Embrace change, adaptable, viewed as a leader
Leadership Abilities:
Has a strong understanding of own skillset and development opportunities
Strong understanding of key TLC initiatives and employs strong change management skills consistently
Demonstrates exceptional team work
Proactively offers support when ability matches need
Acts as a leader among peers
Thank peers for the support they have provided
Consistently demonstrates master of the guiding principles in daily work habits
Ability to provide constructive feedback to peers and leaders when appropriate
Ability to handle the most difficult situations
May seek minimal guidance, but generally has a solution at hand
Able to support peers in decision making
Knows when to escalate to a supervisor
Nov 07, 2019
Full time
Offer best in class travel consultation to Travel Leaders clients. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.
Service inbound corporate and government travel requests.
Delivery extraordinary customer service to all travel leaders clients.
Greet all clients with enthusiasm.
Provide consultative service to travelers and travel arrangers throughout the booking process.
Complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed.
Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
Secure the lowest air/car/hotel rates available at time of booking.
Utilization of client and Travel Leaders negotiated programs when applicable.
Utilize GDS low fare search capabilities.
Maintain goal expectations in the following areas:
Productivity – measured by transactions per day.
Quality – minimal customer service issues.
Customer experience – measured through call monitoring performance.
5 years’ travel selling experience
5+ years’ customer service experience, preferably in the travel industry
Exceptional/above & beyond, proactive customer service approach
Excellent travel industry knowledge
Mastery in Apollo GDS, with experience in multiple GDS’
GDS formats, short cuts, enhancements, pricing, Smartpoint.
Corporate travel experience required
Expert in international travel bookings and process
Experienced handling of multiple accounts
Exceptional communication skills both written and oral
Embrace change, adaptable, viewed as a leader
Leadership Abilities:
Has a strong understanding of own skillset and development opportunities
Strong understanding of key TLC initiatives and employs strong change management skills consistently
Demonstrates exceptional team work
Proactively offers support when ability matches need
Acts as a leader among peers
Thank peers for the support they have provided
Consistently demonstrates master of the guiding principles in daily work habits
Ability to provide constructive feedback to peers and leaders when appropriate
Ability to handle the most difficult situations
May seek minimal guidance, but generally has a solution at hand
Able to support peers in decision making
Knows when to escalate to a supervisor
Seeking After-Hours Agents - Evenings/Overnight & Weekends (Various Shifts)
Thursday, Friday & Saturday 10:00 pm – 10:00 am
Sunday 11:00 am – 11:00 pm/Monday 5:00 pm – 2:00 am/Tuesday & Wednesday off/Thursday & Friday 5:00 pm – 2:00 am
Saturday 2:00 pm - 12:00 am /Sunday & Monday Off /Tuesday, Wednesday & Thursday 8:00 pm – 6:00 am – Friday Off
Wednesday, Thursday, Friday & Saturday – 5:00 pm – 3:00 am
Saturday 6:00 am – 4:00 pm – Monday & Tuesday 6:00 pm – 4:00 am / Wednesday, Thursday & Friday Off
Experienced Corporate Travel Agent - Proficient on Sabre
Sabre proficient and all current travel technology tools
A minimum of 3+ year’s verifiable travel industry experience in a reservations related position or similar capacity
Highly skilled Corporate Travel Professional. Agent MUST have the following to be considered for the job:
Current Sabre experience
Strong International Reservations
Be familiar with Online Booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Nov 01, 2019
Full time
Seeking After-Hours Agents - Evenings/Overnight & Weekends (Various Shifts)
Thursday, Friday & Saturday 10:00 pm – 10:00 am
Sunday 11:00 am – 11:00 pm/Monday 5:00 pm – 2:00 am/Tuesday & Wednesday off/Thursday & Friday 5:00 pm – 2:00 am
Saturday 2:00 pm - 12:00 am /Sunday & Monday Off /Tuesday, Wednesday & Thursday 8:00 pm – 6:00 am – Friday Off
Wednesday, Thursday, Friday & Saturday – 5:00 pm – 3:00 am
Saturday 6:00 am – 4:00 pm – Monday & Tuesday 6:00 pm – 4:00 am / Wednesday, Thursday & Friday Off
Experienced Corporate Travel Agent - Proficient on Sabre
Sabre proficient and all current travel technology tools
A minimum of 3+ year’s verifiable travel industry experience in a reservations related position or similar capacity
Highly skilled Corporate Travel Professional. Agent MUST have the following to be considered for the job:
Current Sabre experience
Strong International Reservations
Be familiar with Online Booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Travel Leaders Group ( www.travelleadersgroup.com ) is transforming travel with a commitment to our vacation and business travel clients through our progressive approach toward each unique travel experience. Having already assisted millions of travelers, Travel Leaders Group manages leisure, business and franchise travel operations under a variety of diversified divisions and brands. With over 7,000 agency locations, Travel Leaders Group ranks as one of the industry’s largest traditional travel agency companies.
The Travel Advisor will be responsible for supporting all components of the APEX program. Advisors will consult and make travel recommendations for their customer, which will include The Travel Collection benefits, when applicable. The APEX department is designed to provide extraordinary service to The Travel Collection customer population. Responsibilities include, but are not limited to: Booking travel, resolving customer service issues, enrolling customers into The Travel Collection and be proficient with the APEX tools. The advisor must be savy with technology. This department will book air using SABRE GDS and cruise/tour packages.
Responsibilities
Travel Advisor:
Complete and remain up to date on all APEX and American Express training.
Clear understanding of how each of the APEX tools work – Agent Universe, Portal and AMEX PWP redemption tool.
Provide outstanding customer service by consulting with customers on their travel requests.
Book TheTravel Collection benefits in order to increase transactions and support our suppliers.
Knowledgeable with AMEX card benefits. Be able to explain benefits to customers, refer cards and enroll customers in the APEX Portal.
Log calls and track reasons why customer contacted The Travel Collection team.
Support marketing emails by tracking calls and providing customer feedback.
Understand definition of General and Priority complaints.
Coordinate any customer service complaints with the APEX Help Desk.
Liaise with vendors (air/car/hotel/cruise/tour) as required.
Meet with Operations Director on a weekly basis to review stats and trends.
Share customer feedback that will help build the program.
Understand all aspects of the APEX program.
Refer leads.
Use of Email, Phone, Chat, Text, Skype, APEX tools and ADP.
Qualifications
5+ years’ experience in the travel industry.
Sabre GDS required (open to strong candidates with WSPN or Apollo who are willing to convert to SABRE).
Strong international booking experience that includes geography, passports and visa.
Cruise/Tour booking experience.
Being an expert with other leisure travel destinations or planning is a plus.
Excellent written and verbal skills.
Excellent customer service skills.
Strong attention to detail.
Microsoft office skills helpful (word, excel)
Customer Service Abilities:
Has strong understanding of own skill set and development opportunities.
Demonstrates exceptional team work
Proactively offers to work with team members to cover open shifts; manage time off.
Excellent attendance and on time to work.
Acts as a leader among peers.
Thanks peers for support they have provided.
Ability to provide constructive feedback to agents, peers and leaders when appropriate.
Ability to handle very difficult situations.
May seek minimal guidance, but generally has solution at hand.
Thinks creatively to find best/appropriate solution to difficult problems.
Able to support peers in decision making.
Knows when to escalate to a leader.
Strong understanding of key APEX initiatives and employs strong change management skills consistently.
Willing to embrace all the tools that support APEX.
Meet service levels for phone, email and CHAT.
Oct 29, 2019
Full time
Travel Leaders Group ( www.travelleadersgroup.com ) is transforming travel with a commitment to our vacation and business travel clients through our progressive approach toward each unique travel experience. Having already assisted millions of travelers, Travel Leaders Group manages leisure, business and franchise travel operations under a variety of diversified divisions and brands. With over 7,000 agency locations, Travel Leaders Group ranks as one of the industry’s largest traditional travel agency companies.
The Travel Advisor will be responsible for supporting all components of the APEX program. Advisors will consult and make travel recommendations for their customer, which will include The Travel Collection benefits, when applicable. The APEX department is designed to provide extraordinary service to The Travel Collection customer population. Responsibilities include, but are not limited to: Booking travel, resolving customer service issues, enrolling customers into The Travel Collection and be proficient with the APEX tools. The advisor must be savy with technology. This department will book air using SABRE GDS and cruise/tour packages.
Responsibilities
Travel Advisor:
Complete and remain up to date on all APEX and American Express training.
Clear understanding of how each of the APEX tools work – Agent Universe, Portal and AMEX PWP redemption tool.
Provide outstanding customer service by consulting with customers on their travel requests.
Book TheTravel Collection benefits in order to increase transactions and support our suppliers.
Knowledgeable with AMEX card benefits. Be able to explain benefits to customers, refer cards and enroll customers in the APEX Portal.
Log calls and track reasons why customer contacted The Travel Collection team.
Support marketing emails by tracking calls and providing customer feedback.
Understand definition of General and Priority complaints.
Coordinate any customer service complaints with the APEX Help Desk.
Liaise with vendors (air/car/hotel/cruise/tour) as required.
Meet with Operations Director on a weekly basis to review stats and trends.
Share customer feedback that will help build the program.
Understand all aspects of the APEX program.
Refer leads.
Use of Email, Phone, Chat, Text, Skype, APEX tools and ADP.
Qualifications
5+ years’ experience in the travel industry.
Sabre GDS required (open to strong candidates with WSPN or Apollo who are willing to convert to SABRE).
Strong international booking experience that includes geography, passports and visa.
Cruise/Tour booking experience.
Being an expert with other leisure travel destinations or planning is a plus.
Excellent written and verbal skills.
Excellent customer service skills.
Strong attention to detail.
Microsoft office skills helpful (word, excel)
Customer Service Abilities:
Has strong understanding of own skill set and development opportunities.
Demonstrates exceptional team work
Proactively offers to work with team members to cover open shifts; manage time off.
Excellent attendance and on time to work.
Acts as a leader among peers.
Thanks peers for support they have provided.
Ability to provide constructive feedback to agents, peers and leaders when appropriate.
Ability to handle very difficult situations.
May seek minimal guidance, but generally has solution at hand.
Thinks creatively to find best/appropriate solution to difficult problems.
Able to support peers in decision making.
Knows when to escalate to a leader.
Strong understanding of key APEX initiatives and employs strong change management skills consistently.
Willing to embrace all the tools that support APEX.
Meet service levels for phone, email and CHAT.
The Application Support Specialist (GDS Support) role is responsible for providing GDS Support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure within Agency Services and Operations.
Agent GDS Questions (formats, workflow, processes)
Agent & Agency Implementations
GDS Software installation & support
TripCase agent & client support/corporate client setups
Hotel Rate Code Updates
Agent processing questions and concerns
Miscellaneous Ticketing and Processing Requests
Review Bookings for Fraud
3 -5 years’ experience on Travel GDS system: SABRE (Other GDS systems a plus)
Excellent customer service skills.
Thrives in a fast-paced environment and able to handle multiple responsibilities.
Excellent oral and written communication skills and attention to detail
Advanced knowledge of the travel industry
Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions.
Flexible work hours
GDSx/Concur Compleat experience is a plus
Oct 29, 2019
Full time
The Application Support Specialist (GDS Support) role is responsible for providing GDS Support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure within Agency Services and Operations.
Agent GDS Questions (formats, workflow, processes)
Agent & Agency Implementations
GDS Software installation & support
TripCase agent & client support/corporate client setups
Hotel Rate Code Updates
Agent processing questions and concerns
Miscellaneous Ticketing and Processing Requests
Review Bookings for Fraud
3 -5 years’ experience on Travel GDS system: SABRE (Other GDS systems a plus)
Excellent customer service skills.
Thrives in a fast-paced environment and able to handle multiple responsibilities.
Excellent oral and written communication skills and attention to detail
Advanced knowledge of the travel industry
Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions.
Flexible work hours
GDSx/Concur Compleat experience is a plus
TEMPORARY ASSIGNMENT – EXPERIENCED SABRE AGENTS – LARGE GROUP MOVEMENT
mid-November to February 2020
Monday through Friday from 8:30 AM to 5:00 PM CST / 9:30 AM – 6:00 PM EST (must be able to work these hours & full assignment)
full time, recent native sabre, experienced, very organized agents available to support the meeting
Oct 16, 2019
Temp
TEMPORARY ASSIGNMENT – EXPERIENCED SABRE AGENTS – LARGE GROUP MOVEMENT
mid-November to February 2020
Monday through Friday from 8:30 AM to 5:00 PM CST / 9:30 AM – 6:00 PM EST (must be able to work these hours & full assignment)
full time, recent native sabre, experienced, very organized agents available to support the meeting
Personnel Travel Consultants
Remote (North America or Europe)
PROFILE MANAGEMENT IMPLEMENTATION EXPERT
Exclusive Listing
Our client a fast-growing Travel Tech Company based in Europe is seeking a professional who specializes in profile management,
Virtual Position – location either North America or Europe / Some travel involved / competitive compensation - Product Training will take place in Europe (several blocks of 1-2 weeks)
Requirements for this position is a hands-on candidate, expert in profile management, project management skills, analysis, configuration & support
Extensive hands-on experience with profile management implementation
GDS/OBE Skills (at least the profile functionality & setup)
Project Management
API/Webservices
Oct 16, 2019
Contractor
PROFILE MANAGEMENT IMPLEMENTATION EXPERT
Exclusive Listing
Our client a fast-growing Travel Tech Company based in Europe is seeking a professional who specializes in profile management,
Virtual Position – location either North America or Europe / Some travel involved / competitive compensation - Product Training will take place in Europe (several blocks of 1-2 weeks)
Requirements for this position is a hands-on candidate, expert in profile management, project management skills, analysis, configuration & support
Extensive hands-on experience with profile management implementation
GDS/OBE Skills (at least the profile functionality & setup)
Project Management
API/Webservices
Overview
We are excited to announce that we are offering a sign-on bonus opportunity with this role; 50% at 3 months and 50% at 6 months provided deliverables are met.
Offer best in class travel consultation to Travel Leaders clients as part of our after-hours service team. This position is full time, and requires some flexibility in schedule. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.
Responsibi lities:
· Service
inbound corporate and government travel requests.
· Delivery extraordinary customer service to all Travel Leaders clients.
· Greet all clients with enthusiasm.
· Provide consultative service to travelers and travel arrangers throughout the booking process.
· Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed.
· Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
· Secure the lowest air/car/hotel rates available at time of booking.
· Utilization of client and Travel Leaders negotiated programs when applicable.
· Utilize GDS low fare search capabilities.
· Service customers in our multi-channel support environment
· Telephonic, Chat, Email
· Maintain goal expectations in the following areas:
· Productivity – measured by transactions per day.
· Quality – minimal customer service issues.
· Customer experience – measured through call monitoring performance.
Requirements:
· 5 years’ travel selling experience
· 5+ years’ customer service experience, preferably in the travel industry
o Exceptional/above & beyond, proactive customer service approach
· Excellent travel industry knowledge
· Mastery in Apollo GDS, with experience in Sabre and Worldspan preferred
o GDS formats, short cuts, enhancements, pricing, smartpoint.
· Flexibility with schedule when required to support business needs
· Corporate travel experience required
· Expert in international travel bookings and process
· Experienced handling of multiple accounts
· Exceptional communication skills both written and oral
· Embrace change, adaptable, viewed as a leader
Leadership Abilities:
· Has strong understanding of own skill set and development opportunities
· Demonstrates exceptional teamwork
o Proactively offers support when ability matches need
o Acts as a leader among peers
o Thanks peers for support they have provided
· Ability to provide constructive feedback to peers and leaders when appropriate
· Ability to handle most difficult situations
o May seek minimal guidance, but generally has solution at hand
o Able to support peers in decision making
o Knows when to escalate to a supervisor
· Strong understanding of key TLC initiatives and employs strong change management skills consistently
**Full-time shifts will be on a bid-basis with seniority based on overall scores on GDS Assessment**
Oct 14, 2019
Full time
Overview
We are excited to announce that we are offering a sign-on bonus opportunity with this role; 50% at 3 months and 50% at 6 months provided deliverables are met.
Offer best in class travel consultation to Travel Leaders clients as part of our after-hours service team. This position is full time, and requires some flexibility in schedule. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.
Responsibi lities:
· Service
inbound corporate and government travel requests.
· Delivery extraordinary customer service to all Travel Leaders clients.
· Greet all clients with enthusiasm.
· Provide consultative service to travelers and travel arrangers throughout the booking process.
· Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed.
· Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
· Secure the lowest air/car/hotel rates available at time of booking.
· Utilization of client and Travel Leaders negotiated programs when applicable.
· Utilize GDS low fare search capabilities.
· Service customers in our multi-channel support environment
· Telephonic, Chat, Email
· Maintain goal expectations in the following areas:
· Productivity – measured by transactions per day.
· Quality – minimal customer service issues.
· Customer experience – measured through call monitoring performance.
Requirements:
· 5 years’ travel selling experience
· 5+ years’ customer service experience, preferably in the travel industry
o Exceptional/above & beyond, proactive customer service approach
· Excellent travel industry knowledge
· Mastery in Apollo GDS, with experience in Sabre and Worldspan preferred
o GDS formats, short cuts, enhancements, pricing, smartpoint.
· Flexibility with schedule when required to support business needs
· Corporate travel experience required
· Expert in international travel bookings and process
· Experienced handling of multiple accounts
· Exceptional communication skills both written and oral
· Embrace change, adaptable, viewed as a leader
Leadership Abilities:
· Has strong understanding of own skill set and development opportunities
· Demonstrates exceptional teamwork
o Proactively offers support when ability matches need
o Acts as a leader among peers
o Thanks peers for support they have provided
· Ability to provide constructive feedback to peers and leaders when appropriate
· Ability to handle most difficult situations
o May seek minimal guidance, but generally has solution at hand
o Able to support peers in decision making
o Knows when to escalate to a supervisor
· Strong understanding of key TLC initiatives and employs strong change management skills consistently
**Full-time shifts will be on a bid-basis with seniority based on overall scores on GDS Assessment**
Corporate Travel Agent- Worldspan or Apollo – Virtual – Multi-Accounts
Hours - 9:30 am – 6:00 pm ET, or 10:30 am – 7:00 pm ET
Worldspan or Apollo experience
Ability to work on numerous accounts
Experience in a call center environment
Experience working in a virtual environment
Able to work well within a team
Must have experience booking international travel
Concur knowledge is a plus
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Oct 10, 2019
Full time
Corporate Travel Agent- Worldspan or Apollo – Virtual – Multi-Accounts
Hours - 9:30 am – 6:00 pm ET, or 10:30 am – 7:00 pm ET
Worldspan or Apollo experience
Ability to work on numerous accounts
Experience in a call center environment
Experience working in a virtual environment
Able to work well within a team
Must have experience booking international travel
Concur knowledge is a plus
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
