2 jobs found

Operations Manager, Dedicated Client Operations Manager – Dedicated Client Are you a strategic and service-driven leader with deep experience in corporate travel operations? Our client is looking for an experienced Operations Manager to lead our Travel Consultant teams in a 24x7 environment, delivering exceptional service while balancing client needs with business goals. This role requires a hands-on leader who can manage around-the-clock operations, support extended hours, and step in during nights and weekends when needed. What You’ll Do: Lead, coach, and develop high-performing teams of Travel Consultants in a corporate agency call/contact center environment. Regularly assist with domestic and international travel reservations to stay connected to client needs and support team operations. Ensure consistent delivery of outstanding customer service while balancing client expectations with company policies, operational efficiency,...

Job Title: Global Operations Director – Corporate Travel Location: Hybrid /US Department: Operations Position Summary: The Operations Director is a senior leadership role responsible for overseeing the day-to-day operational functions of the corporate travel division. This role ensures seamless service delivery, operational efficiency, and profitability. The ideal candidate will have deep expertise in corporate travel management, technology platforms (GDS, OBTs), team leadership, and strategic planning. Key Responsibilities: Operational Leadership Lead and manage the operations team across multiple locations or regions. Oversee the delivery of travel services to corporate clients, ensuring SLAs and KPIs are met or exceeded. Optimize processes and workflows to improve efficiency, service quality, and cost control. Team Management Recruit, train, mentor, and manage operational managers, team leads, and travel...