Sep 20, 2019
Full time
Odysseys Unlimited, a Newton (Massachusetts) based tour operator and direct marketer, provides international small group tours to older Americans including members of some of the country’s most prestigious non-profit organizations. We have employment opportunities for professionals who are willing to use their talents to contribute to the growth and success of our growing operation.
Job Description
Title: Travel Agent / Air Specialist
Reporting to: Director, Air Operations
Start Date: Immediate
Overview:
The Air Operations Coordinator position requires a candidate who is an experienced travel professional with current industry experience and a high level of customer service experience. The primary responsibility of this position is managing and operating the air component for a number of international tour programs. The ideal candidate will be able to work independently with minimal supervision and possess strong communication and organizational skills.
Responsibilities:
Actively manages the planning and execution of flight itineraries and the e-ticketing procedures for assigned tour programs, providing quality airline routings while maintaining financial goals of the company.
Process all departure and guest tasks daily in Guest Management System (GMS)
Manage space updates and cancellations as needed to airline group departments.
Negotiation of airport hotel and/or airport transit lounge contracts as needed.
Top customer service support to Customer Service, Reservations and Product Development
Monitoring of flights and providing assistance for airline service disruptions; including assigned after hours support if required.
Assume responsibilities for other projects as needed.
Qualifications:
Must have minimum experience of 3 years with SABRE GDS with proven skills.
Knowledge of international fare rules, all aspects of airline ticketing, exchanges, private, bulk & IT fares, Phase IV ticketing, SABRE group management tools.
ARC processing and TRAMS experience preferred
Excellent planning and organizational skills to effectively manage travel details and timelines.
Ability to multitask and work independently in a fast-paced, goal-oriented environment.
Strong communication skills, both internally and externally.
Strong interpersonal skills to work well with internal and external partners.
Detail oriented with a strong quality ethic and passion for delivering excellent customer service.
Excellent Computer Skills including Microsoft Word, Excel and Outlook.