Reed & Mackay
Northbrook, IL, United States
Oct 13, 2017
Full time
Reed & Mackay, a Strategic Travel Management and Services Company, leading its field
with a vision to attract, develop and retain the most talented people within the industry.
Reed & Mackay has an enviable reputation for exceptional service through delivering
strategic travel management solutions to an expanding base of clients in its chosen client
sectors. The main role of a Corporate Travel Consultant is to build relationships and understand
the needs of our clients while delivering a ‘high-touch’ service.
Principle Responsibilities:
Provide a dedicated service to specific clients
A desire to exceed the client expectation at all times
To demonstrate proactive thinking when providing travel solutions
Provide added value to clients through specialist supplier relationships
Exceptional telephone communication with timed responses / call back
Quality Control across all aspects of our procedures and processes
Able to provide cost effective solutions across all aspects of travel
To comply with the client policies and guidelines at all times
To apply creative air fare / rail fare ticketing principles when applicable, for example
split or combination ticketing
To recommend and procure ancillary products as required
To meet all deadlines as required, internally or client driven
To adopt a learning attitude and attend relevant training / coaching as required
Achieve individual and team based objectives through the annual Performance Development Review (PDR)
Skills, Knowledge and Experience:
Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
Has achieved a continuous record of experience in a core business travel environment
Minimum qualification level to Fares & Ticketing VAII (formally BA2)
Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
Have a ‘team player’ approach to an office environment
Experience in using MS Word and Excel software packages
Excellent interpersonal skills
Sound knowledge of the travel industry
Experience of US and International market