Passenger Fares and Ticket Alterations (Distance Learning)

Upon completing this course you will learn:

  • To convert Neutral Unit of Construction (NUCs) to local currencies as well as convert one local currency to another using correct exchange rates and rounding rules applicable to Taxes/Fees/Charges (TFCs)
  • To decode and interpret ETR and Electronic Miscellaneous Document (EMD) data elements and identify the conditions for ticket exchanges and reissues
  • To correctly use key terms related to exchanges and reissues and list preliminary checks applicable to exchanges and reissues
  • To apply exchange and fare recalculation procedures for a reservation alteration subject to no fare change as well as refund or additional collection
  • To apply reissue and fare recalculation procedures for a reservation alteration subject to no fare change as well as refund or additional collection
  • To collect reservation change fees with Virtual Multi-Purpose Document (VMPD) or EMD transactions
  • Airline fares desk agents
  • Travel agents
  • Airline ticket agents
  • Call center agent
  • In this course you will learn about currency conversion, interpret ticket data elements, define useful ticket alteration terminology, fare recalculation rules, the ticket exchanges and ticket reissue process and the collection of reservation change penalties.

  • Unit 1: Currency Rules
  • Unit 2: Ticketing
  • Unit 3: Introduction to Ticket Alterations
  • Unit 4: Voluntary Ticket Exchanges
  • Unit 5: Voluntary Ticket Reissues
  • Unit 6: Collecting Reservation Change Fees

Course structure: The course syllabus is delivered in printed textbook format. A workbook is included to practice the principles of fare recalculation and ETR exchanges/resissues. A CD-ROM holding static fares and fare rules accompanies the syllabus. Upon enrolling in this course the course material will be shipped to you.

Recommended level and Prerequisites: This course is for airline ticket sales agents who have knowledge and skills pricing simple to complex journeys. Due to the advanced level of this course subject matter, before starting this course you should already know how to:

  • Map the geographical location of cities on world maps
  • Match city/country names with the right IATA Traffic Conference area and sub-area
  • Determine the correct IATA Global Indicators and journey types
  • Plan a basic trip and interpret GDS itineraries
  • Decode/encode city, airport and airline codes and names
  • Identify local currencies and their codes
  • Interpret fare displays and accompanying fare rule information
  • Count the number of stopovers and transfers as required by a fare rule
  • Outline the basic fare construction steps for direct and indirect OW, RT, CT and OJ journeys applying: 
    - specified routing tables
    - mileage calculations
    - fare component checks such as the HIP/BHC/CTM
    - class differentials
  • Use IATA terms and codes in the analysis of fare construction rules
  • Describe basic BSP procedures and operations relating to reporting Standard Traffic Documents

If your knowledge does not meet the minimum prerequisite requirements, you are recommended to first study:

  • Distance Learning: GDS Fares and Ticketing Course (for Amadeus, Galileo or Sabre users)
  • Classroom: Passenger Fares and Ticketing – Basic
  • Classroom: Passenger Fares and Ticketing – Advanced 


Course examination and qualification: An online course examination will be administered at a convenient time within the six month course enrolment period. You will receive a link to the online exam site with private access codes. The examination features 50 multiple-choice examination questions and the exam pass grade is 70%. A self-printable IATA course certificate will be awarded to successful exam candidates.

General Rules & Examination Infomation if Applicable