Acendas Mission, KS
May 19, 2017Full time
Manages the operations of Acendas Travel’s Mission Control/Support department. Responsible for the daily operations of travel risk management for corporate clients, quality of service delivery, contractual obligations, client retention, and technology implementation. Manage the Mission Control/Support team, including performance and motivation of employees. This position will collaborate with various levels of management to support and administer travel risks services, ensuring the oversight and delivery of uninterrupted travel for all travelers. Essential Duties and Responsibilities Include Lead the development, coordination, distribution and implementation of Acendas’ travel risk interruption products, policies and procedures. Support information collection, analysis, and dissemination for clients, reporting on emerging risks to travelers. Provide value-added solutions to complex travel risks. Influence the travel risk program’s evolution through metrics and an intelligence-led approach. Meets/exceeds customer expectations by managing Mission Control customer service levels related to telephone, quality, and productivity. Applies knowledge to increase operational efficiencies. Author documents to include training plans, communication, presentation, and risk assessments. Maintain effective, active-working relationships with clients, strategic business partners, vendors, and team members. Support travel risk management contracts. Provides for the proper staffing and servicing of all operations within responsibility. Executes or directs the completion of personnel recruiting, hiring, development, motivation and separation. Exercises hiring and firing authority. Conducts performance reviews for direct reports. Ensures proper human resources and company processes and policies are followed. Transferable Skills Previous experience and knowledge of risk management operations and travel industry. Ability to effectively prioritize and manage multiple tasks, while maintaining strict deadlines in a high-pressure and time-sensitive environment. Proficiency with Window-based computers and a strong technical acumen with the ability to integrate multiple platforms. Excellent written and verbal communication skills. Excellent critical thinking, analytical, and problem-solving skills. Knowledge of accounting and financial analysis. Knowledge of contract management. Knowledge of corporate travel technology products. Ability to work independently and within a team, developing strategies and action plans and implementing goals and objectives. Ability to respond to change. Ability to embrace diversity. Ability to select, motivate, coach and develop staff; resolve employee relations issues; fosters effective teamwork. Professional manner and appearance. Effective organizational and time management skills. Qualifications High school degree and 1-2 years of college. Minimum of four (4) years’ corporate travel experience. Knowledge of travel agency operations is preferred. Knowledge of corporate travel technology is preferred. Ability to work nights and weekends when needed and to maintain team staffing for extended hours of operation. Minimum of 2-3 years’ managerial experience. Prior budget and cost management experience preferred. Knowledge of Sabre reservation system is preferred.