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7 jobs found

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Travel Technology
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Full time  (7)
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Gant Travel
Feb 14, 2023
Full time
Travel Operations Specialist/Help Liaison
$55,000 - $65,000 yearly
Gant Travel Remote
Gant Travel is looking for someone with travel agent/Amadeus experience to move into a quality control help desk position of sorts. This position is an excellent step for those who are looking to grow from being a travel agent or supervisor into an 'expert' role to help resolve unusual issues as they arise and fielding lots of questions around Amadeus, ticketing, helping on debit memos, etc. Looking for someone who is ready to roll up their sleeves, dig in to find resolutions and fixes, and would like to be considered the escalation point/source for a variety of topics. A unique way to use your knowledge to help others improve their skills and service capabilities. Provide expertise & support for troubleshooting of issues related to the technology stack (Salesforce, Amadeus, and TalkDesk) Create and keep procedure and process documentation updated Escalate requests and issues to the appropriate internal team in an efficient manner Ability to work and communicate with a...
Travel Staffing Group
Feb 08, 2023
Full time
Amadeus Agent Support
$60 - $70 yearly
Travel Staffing Group Remote
Our client is looking for an agent, who is proficiently experienced with Amadeus, to move into a quality control help desk position.      * Ambitious, creative individual desiring to be considered the escalation point/source                                    for a variety of topics such as ticketing, debit memos, etc.      * Ability to devise innovative resolutions for unusual issues as they arise.      * Skillful in fielding numerous questions around Amadeus.      * Ticketing experience      * Ability to assist with debit memos.      * Talented in using unique knowledge to help others improve their skills and service capabilities.
Travel Staffing Group
Jan 24, 2023
Full time
Travel Data Application Manager
$90 - $130 yearly
Travel Staffing Group Remote
  Position Summary: Essential Duties and Responsibilities include the following: (Other duties may be assigned.) Deliver analysis based on solid understanding of data sources and business needs. Translate data into relevant information for travel and account manager to work with and present findings. This includes quality control and matching data from various sources into a consolidated database, conduct feasibility tests, generate reports and queries as basis for analysis and provide effective visualization of the findings. Perform pre-analysis of available information and generate tools that allow travel and account managers to analyze enhanced information using effective visualization and self- service analysis features. Partake in development of data specifications, business requirements and building of prototype systems for sophisticated corporate intelligence. Provide statistical overview and possibly client needs for TMC's overall data strategy. As part...
Travel Staffing Group
Jan 24, 2023
Full time
Implementation & Travel Technology Support Specialist
$70 - $90 yearly
Travel Staffing Group Remote
Position Summary: Implementation Specialist’s is responsible for overall implementation of new clients into internal processes as well as the implementation of new technology or processes for existing clients. Travel Technology Support Specialist’s responsibility is to service internal and external customers by p roviding day-to-day support for all travel technology applications.    Implementation Manager Responsibilities: * Establish implementation project plans, define and gather customer requirements. * Exercise proven strategic and qualitative decision-making to plan and implement programs and tasks, ensuring the implementation is tailored to each customer’s needs. * Conduct regular meetings and maintain consistent, professional communication with the customer throughout the implementation and post-implementation processes. * Maintain effective working relationship with all departments to ensure all aspects of customer projects/program...
Travel Staffing Group
Nov 29, 2022
Full time
Travel, Technology Operations Specialist
Travel Staffing Group Remote
Operations Technology Specialist   Primary Job Responsibilities : Be part of a team that… Overall, this position requires someone with great technical skills with a technical mind who  Manages the development of Advisor efficiencies and processes, including but not limited to any GDS,  Worldspan/Travelport, scripting, quality control, duty of care, integration with accounting Assists with technical training and support of Travel One clients, employees, and IC’s Supports our phone system, remote servers, and other technology needs Manages our technology vendor relationships Assists with the implementation of new clients and new technologies Assists with the implementation of new Travel One employees and IC’s Provides technical and navigational expertise for selected online booking tools Provides training for selected online booking tools Evaluates current and emerging travel technology compared to the needs of our clients and...
Travel Staffing Group
Nov 03, 2022
Full time
Account Management- Corporate Travel
Travel Staffing Group
  Account Manager, Business Development   Position Overview: Responsible for managing all aspects of assigned client accounts to include but not limited to implementation, client retention, customer service, sales of new products and services, financials (budgets, billing, reporting, payment and profitability), business planning and reviews, establishing relationships with key decision makers, business continuance and escalation of operational issues.     Report to: Director of Sales and Business Development Director     Areas of Accountability / Tasks:   Responsible for the coordination of all central communication between TMC and client. Work with client lead to create business plans/initiatives to support as required with clients Demonstrate and communicate the value that TMC provides to the client. Formulate and manage business plan with client with the goal of increasing revenues, decreasing cost, better utilizing...
Travel Staffing Group
Oct 12, 2022
Full time
Travel- Product Support Analyst -OBT
Travel Staffing Group
Our Travel Technology Client is modernizing the infrastructure of the $1.4 trillion travel industry in order to bring freedom, simplicity, and trust to travelers everywhere.  In the role of Product Support Analyst, you will be responsible for answering and triaging support cases raised by the internal and external customers of the Client platform. From triaging to troubleshooting, you will be at the forefront of customer satisfaction. Responsibilities: ·       To be a founding member of the company Product Support team ·       Triage of tickets raised by customers, including reproducing errors, troubleshooting and prioritizing. ·       Respond to customers within the defined SLAs ·       Record, track and document the helpdesk tickets using the required customer support software.  ·       Troubleshooting issues that are raised by both internal and external customers. ·       Manage and maintain a prioritized backlog...
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