Crew Accommodations is responsible for using Connex to book hotels and transportation for American Crew members worldwide. The position will coordinate with the pilot, flight attendants, and crew tracking desks to resolve issues. This position will also be responsible for communicating effectively to resolve problems with vendors and crew members. They will need to work under pressure during major operational events to ensure crew members are placed in rooms in a timely manner to avoid crew rest delays or cancellations.
Essential duties and responsibilities include the following. Other duties may be assigned:
Book hotel accommodations for American flight attendants, pilot crews, adhoc crews, Check Airmen, and LOSA observers.
Handle emergency relocations of crews that occur last minute.
Serve as back up to American Hotel Contracts team.
Soft site cities where American doesn’t have a contract hotel, update Connex accordingly, make transportation arrangements,...
