Travel Staffing Group
Travel Staffing Group is recruiting for a Tour Operations Reservations Agent for a well-established Tour Operations company in northern NJ. This is an in-house position. Business hours M-F-9 to 5:30 PM, rotating Saturday with OT. The primary responsibility is to handle bookings and reservations for travel packages, tours, to Italy, Spain/Portugal and Hawaii. This role requires excellent customer service skills, attention to detail, and strong communication abilities to ensure clients have a smooth and satisfactory booking experience.
Key Responsibilities:
Managing Reservations:
Process bookings for tours, accommodations, transportation, and activities.
Confirm and amend reservations, handling any changes or cancellations.
Ensure accuracy in reservation details, including dates, names, and special requests.
Work with Travel Agencies as well as the public.
Customer Service:
Respond to client inquiries via phone, and email...