5 jobs found

Our client is looking for an agent, who is proficiently experienced with Amadeus, to move into a quality control help desk position.      * Ambitious, creative individual desiring to be considered the escalation point/source                                    for a variety of topics such as ticketing, debit memos, etc.      * Ability to devise innovative resolutions for unusual issues as they arise.      * Skillful in fielding numerous questions around Amadeus.      * Ticketing experience      * Ability to assist with debit memos.      * Talented in using unique knowledge to help others improve their skills and service capabilities.

  Position Summary: Essential Duties and Responsibilities include the following: (Other duties may be assigned.) Deliver analysis based on solid understanding of data sources and business needs. Translate data into relevant information for travel and account manager to work with and present findings. This includes quality control and matching data from various sources into a consolidated database, conduct feasibility tests, generate reports and queries as basis for analysis and provide effective visualization of the findings. Perform pre-analysis of available information and generate tools that allow travel and account managers to analyze enhanced information using effective visualization and self- service analysis features. Partake in development of data specifications, business requirements and building of prototype systems for sophisticated corporate intelligence. Provide statistical overview and possibly client needs for TMC's overall data strategy. As part...

Position Summary: Implementation Specialist’s is responsible for overall implementation of new clients into internal processes as well as the implementation of new technology or processes for existing clients. Travel Technology Support Specialist’s responsibility is to service internal and external customers by p roviding day-to-day support for all travel technology applications.    Implementation Manager Responsibilities: * Establish implementation project plans, define and gather customer requirements. * Exercise proven strategic and qualitative decision-making to plan and implement programs and tasks, ensuring the implementation is tailored to each customer’s needs. * Conduct regular meetings and maintain consistent, professional communication with the customer throughout the implementation and post-implementation processes. * Maintain effective working relationship with all departments to ensure all aspects of customer projects/program...

Our Travel Technology Client is modernizing the infrastructure of the $1.4 trillion travel industry in order to bring freedom, simplicity, and trust to travelers everywhere.  In the role of Product Support Analyst, you will be responsible for answering and triaging support cases raised by the internal and external customers of the Client platform. From triaging to troubleshooting, you will be at the forefront of customer satisfaction. Responsibilities: ·       To be a founding member of the company Product Support team ·       Triage of tickets raised by customers, including reproducing errors, troubleshooting and prioritizing. ·       Respond to customers within the defined SLAs ·       Record, track and document the helpdesk tickets using the required customer support software.  ·       Troubleshooting issues that are raised by both internal and external customers. ·       Manage and maintain a prioritized backlog...