2 travel jobs found

Operations coordinators correspond with suppliers in order to obtain confirmations of services such as hotel accommodations, transfers, sightseeing tours, car rentals, Airline reservations, etc. Other responsibilities: handling Customer queries and issues regarding reservations, travel documents and issuing Rail Tickets. handles essential functions including Quality Control of group reservations and documents in order to ensure integrity and accuracy of information communicated on Travel vouchers before being distributed to the passenger. Operations’ Agents work in liaison with other departments such as: Accounting, Air Department, Sales, etc. as needed.  Requirements: Three or more years, experience with Group Operations - Travel Industry a must Computer literate (Microsoft Suite) Excellent writing and verbal skills Outstanding Customer Service Skills GDS familiarity (Sabre, Amadeus) Must be able to multitask and work in a fast-paced environment Familiarity with the usage of Web Browsers

Reservations/Operations Manager  The reservations/operations manager is responsible for team leadership and ensuring impeccable client, vendor service is always provided. This role is also accountable for the strategic implementation of the correct and consistent functioning of the reservations / operations center. The manager must assess the operation for accuracy, consistency, and capability daily, ensuring all the proper tools are available for this effective delivery.   Hiring, training, coaching, and leading operations/reservations associates and consultants as they provide support for clients/vendors  Implement the processes and practices of our new CRM system with training, coaching, to leading operations/reservations associates and consultants   Leading team meetings, to better understand issues and barriers to success, educating and coaching employees on processes and practices, and setting expectations for the team.  Assisting other management team members in identifying trends and establishing team goals.  Ensuring staff members are achieving desired service levels and taking corrective action, as needed.  Preparing reports and analyzing call/informational data to improve processes, ensure resources are properly allocated, and maximize efficiency and client satisfaction.  Authorizing replacements or refunds.  Taking on other tasks or projects to support employees, other managers, and operations.  Work collaboratively to support and promote the company’s values and vision.  Develop reward, recognition and motivation techniques to maintain employee satisfaction.  Work in partnership with product and other departments to ensure seamless adoption of all client satisfaction goals, objectives and initiatives.   Assess and develop a foundation of procedures to evaluate operational/reservation growth from $7 to $10 million, $10 to $15 million and $15 to $20 in sales.  Contribute towards the achievement of company’s strategic and operational objectives    5+ years of business/leadership experience  Higher education in business management or related field or equivalent experience required   Thorough understanding of operations, architecture, and supervisory philosophies  Proven leader with outstanding communication skills and practices  Ability to invigorate others  Detail oriented in process and execution  Process driven  Ability to analyze problems and formulate solutions  Good judgment and logic with the ability to make rapid decisions using a defined framework, process, and metrics  Area Knowledge – systems, processes, scripts, users/customers, people  Proficiency with computers, Microsoft Office Applications preferred (i.e. Word, Excel, Outlook)