2 travel jobs found

Operations Specialists helps with the tour selling process by providing support to our sales team and other company divisions through securing confirmations of services, assisting with special requests, inquiries and issuing and shipping travel documents on a daily basis. Operations specialists correspond with suppliers in order to obtain confirmations of services such as hotel accommodations, transfers, sightseeing tours, and airline reservations, etc. Among other responsibilities are handling customer queries and issues regarding reservations. In addition, our operations specialists handle essential functions including data input and quality control of bookings in order to ensure integrity and accuracy of information to the passenger.  Strong relationship development skills  Knowledge of group travel  Three or more years’ experience in Operations - Travel Industry preferred   Computer literate (Microsoft Word, Excel)  Excellent writing and verbal skills Outstanding customer service skills  GDS (Sabre, Amadeus) a plus Must be able to multitask and work in a fast-paced environment Competitive Salary / Benefit 

Agency Operations Specialist This is a virtual position, however ideal candidate should be in the Northeast USA   The responsibilities include but not limited to: Provide overall customer service and support for the agents and independent contractors (“ICs”) Must be fully versed with the following: GDS-Sabre with 5 years of experience Fully versed in all departments Agresso/Back office a plus Deep knowledge of Sabre GDS errors that involve ticketing, hotels, suppliers and non-arc invoicing. Will contact Sabre GDS helpdesk for any issues that require sabre support. Responsible for handling calls, and emails in service desk. Facilitating from point of contact to resolution. Escalate complex problems to higher level of expertise within the organization or vendor. Direct agents to proper department or branch managers as required for issue resolution. Provide timely response to IC/Agent questions and issues Advise Operations Manager when IC/Agent training is needed