4 jobs found

Our client is looking for an agent, who is proficiently experienced with Amadeus, to move into a quality control help desk position.      * Ambitious, creative individual desiring to be considered the escalation point/source                                    for a variety of topics such as ticketing, debit memos, etc.      * Ability to devise innovative resolutions for unusual issues as they arise.      * Skillful in fielding numerous questions around Amadeus.      * Ticketing experience      * Ability to assist with debit memos.      * Talented in using unique knowledge to help others improve their skills and service capabilities.

  Position Summary: Essential Duties and Responsibilities include the following: (Other duties may be assigned.) Deliver analysis based on solid understanding of data sources and business needs. Translate data into relevant information for travel and account manager to work with and present findings. This includes quality control and matching data from various sources into a consolidated database, conduct feasibility tests, generate reports and queries as basis for analysis and provide effective visualization of the findings. Perform pre-analysis of available information and generate tools that allow travel and account managers to analyze enhanced information using effective visualization and self- service analysis features. Partake in development of data specifications, business requirements and building of prototype systems for sophisticated corporate intelligence. Provide statistical overview and possibly client needs for TMC's overall data strategy. As part...

Operations Technology Specialist   Primary Job Responsibilities : Be part of a team that… Overall, this position requires someone with great technical skills with a technical mind who  Manages the development of Advisor efficiencies and processes, including but not limited to any GDS,  Worldspan/Travelport, scripting, quality control, duty of care, integration with accounting Assists with technical training and support of Travel One clients, employees, and IC’s Supports our phone system, remote servers, and other technology needs Manages our technology vendor relationships Assists with the implementation of new clients and new technologies Assists with the implementation of new Travel One employees and IC’s Provides technical and navigational expertise for selected online booking tools Provides training for selected online booking tools Evaluates current and emerging travel technology compared to the needs of our clients and...

  Account Manager, Business Development   Position Overview: Responsible for managing all aspects of assigned client accounts to include but not limited to implementation, client retention, customer service, sales of new products and services, financials (budgets, billing, reporting, payment and profitability), business planning and reviews, establishing relationships with key decision makers, business continuance and escalation of operational issues.     Report to: Director of Sales and Business Development Director     Areas of Accountability / Tasks:   Responsible for the coordination of all central communication between TMC and client. Work with client lead to create business plans/initiatives to support as required with clients Demonstrate and communicate the value that TMC provides to the client. Formulate and manage business plan with client with the goal of increasing revenues, decreasing cost, better utilizing...