2 jobs found

Client Support Analyst's primary responsibility is to service internal and external customers by providing day-to-day support for all travel technology applications. Essential Duties and Responsibilities: Be aware of and comply with all corporate policies. Ability to work with minimal supervision. Provide backup assistance for other staff within the department. Maintain exceptional project/time management, prioritization, and organizational skills to ensure customers satisfaction. Maintain effective working relationship with all departments and vendors to ensure all aspects of customer projects/program implementations are achieved in a timely and professional manner. Maintain working knowledge of travel technology products including product upgrades and new products.  Determine impact and communicate to internal/external parties as applicable. Maintain accurate, high-quality and timely documentation for all travel technology-related processes and procedures....

Our Moonachie, NJ based client is seeking an Operations specialist to facilitate the tour selling process by providing support to our sales team and other company divisions through securing confirmations of services, assisting with special requests, inquiries and issuing and shipping travel documents on a daily basis. Operations specialists correspond with suppliers in order to obtain confirmations of services such as hotel accommodations, transfers, sightseeing tours, and airline reservations, etc. Among other responsibilities are: handling customer queries and issues regarding reservations. In addition, our operations specialists handle essential functions including data input and quality control of bookings in order to ensure integrity and accuracy of information to the passenger.  Requirements The Successful Applicant will have: Strong relationship development skills  The readiness to benefit from hands-on coaching Knowledge of group travel  Three or...