VIRTUAL After-Hours Apollo and/or Sabre Travel Consultant

  • World Travel, Inc.
  • Exton, PA, United States
  • Oct 05, 2017
Full time Call Center Corporate Travel Agent International Corporate Agent Travel Coordinator

Job Description

This position is for a virtual, full time and/or part time travel counselor (agent) who is proficient in Apollo and/or Sabre International and welcomes a fast-paced challenging environment!

Our After Hours consultants are responsible for, among other things, engaging in consultative conversations with our client’s travelers with the purpose of securing/modifying travel reservations and meeting client’s travel program needs while maintaining and fostering a positive attitude.

 Position hours are varied and include: nights, weekends and (some) rotating holidays.

4 day split shifts (am/pm) and 5 day shifts are available.

 POSITION REQUIREMENTS:

  • 3 - 5 years GDS Experience mandatory
  • Participate fully as a team member to assist as needed in completing all functions relating to servicing customers
  • Research and provide solutions to travel-related problems clients experience
  • Keep fully informed about all airline rules and regulations, tariffs (domestic) and other industry requirements and accurately apply this information when making travel arrangements
  • Follow World Travel, Inc. procedures, guidelines, and standards in areas of customer service, building Passenger Name Records (PNRs), ticketing, utilization of management information systems, productivity, attendance, and accuracy of work
  • Ensures optimal customer service through effective use of World Travel, Inc. phone
  • Maintain a favorable working relationship with company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
  • Demonstrate strong customer service orientation (internal and external); diplomacy and tact required in contact with clients, vendors, and co-workers; courteous, professional phone manner
  • Must work well independently
  • Exercise good judgment

GDS Required

Sabre, Apollo

Salary Frequency

Bi-weekly

Email

hr@worldtravelinc.com

Minimum Travel Experience Required

3-5

Manage Others?

No