Account Manager

  • Personnel Travel Consultants
  • New York, NY, United States
  • Sep 06, 2017
Full time Account Executive Account Management

Job Description

* Please Note, Position is for US Citizens or Residents only

The Account Manager is responsible for strategic management of a select portfolio by delivering all core account management components and value-added services. This position also has responsibility for client retention, profitability of the account portfolio, growth and overall customer satisfaction.   This is a virtual opportunity.    Candidates must live in New England or New York.   Only candidates out of a corporate travel management background will be considered.

Scope:

  • Manages an account base with coaching and direction from Senior Director or Vice President.
  • REPORTING & WORKING RELATIONSHIPS:
  • Reports to the Vice President.
  • Collaborates with Operations Managers in assessing the service configuration of accounts
  • Serves as business owner and interacts on a regular basis with clients’ travel managers, executive directors, and senior managers of divisions.
  • Participates in best and final sales presentations as determined by management.
  • Works with Finance in preparing and ensuring the accuracy of client monthly statements
  • Manages the individual client profitability and impact to the company.

 

Responsibilities:

  • Strategic Business Planning
  • Develops, implements and manages a Strategic Business Plan which includes:
  • Engaging the client in identifying mutual program goals;
  • Consistently demonstrating ’s value to the customer;
  • Determines technology needs and collaborates internally to proactively deliver available technology products;
  • Proactively managing and fulfilling our contractual goals with the client;
  • Evaluating and revising the Business Plan to address performance goals.
  • Collaborating with the Operations Managers in developing Operational Effectiveness and Service enhancement sections of the Business Plan;
  • Review and analyze client data and present strategic recommendations on an ongoing basis
  • Identifies opportunities for addition of value-added travel services and increased product sales
  • Identifies opportunities for growth via domestic or global consolidation
  • Identifies meetings management opportunities.

 

Qualifications:

College degree preferred

A minimum of 5 years account management experience in the employ of a large corporate travel management company

 

  • Knowledge and experience in Global Travel Account Management required
  • Presentation skills for a variety of audience levels and sizes (2 to 200 people).
  • Ability to consult with external clients in an advisory role in providing alternative solutions.
  • Problem solving skills: ability to listen, identify the root cause, offer appropriate recommendations, and determine the best resolution.
  • Knowledge of technical products related industry offerings.
  • Ability to think strategically in order to create a vision, set direction, lead complex projects to resolution.
  • Proactively anticipate needs of client and integrate new creative ideas and technology as appropriate.
  • Ability to effectively manage multiple projects for several clients in a timely and well-organized fashion.

Salary Frequency

Per hour

Manage Others?

Yes