Sr. Specialist Technology

  • Personnel Travel Consultants
  • Virtual
  • Oct 03, 2017
Full time Call Center Technical Support Technology Travel Technology Travel Industry

Job Description

Position Overview:

This position is responsible for the development, oversight, and maintenance of the Travel Mid-Office technology, Compleat, from a technical capacity.   Support GDS systems with any technical support needed for efficiencies.  This position will also assist the Implementations team with OBT roll-outs as needed.

  Responsibilities

  • Design, develop, test, implement, document, and maintain programming requests for  Compleat across all GDS’s utilized
  • Process development steps needed to correct issues with Compleat
  • Maintain and update Compleat as needed
  • Adhere to best practices to ensure coding consistency
  • Perform comprehensive testing on programming and validate programming logic
  • Collaborate with Quality Assurance Team and Business Managers to optimize use and efficiency of Travel Technology
  • Partner with Business managers in Sales and Reservations to identify and problem solve GDS /Compleat issues.
  • Continuously evaluate the quality, efficiency and effectiveness of Compleat and its’ integration in the total Company technology platforms utilized with the goal of increasing agent productivity, decreasing errors and supporting industry requirements
  • Train staff according to Compleat usage needs
  • Support staff with GDS technology, as in Sabre Scripts needed for efficiencies; new Sabre Profiles – review, recommend, implement, etc.
  • Provide back-up support to the Implementations team in rolling out the OBT products to clients
  • Provide general technical support to the Travel Technology platforms utilized by BTM

 Required Skills / Years of Experience / Education

  • Experience: 5+ years of related experience in the travel field with an emphasis on Compleat
  • General experience in Travel technology
  • Preferred Education: Master of Business Administration (MBA)
  • Minimum education: Bachelor degree in job relevant field
  • Strong analytical skills and ability to learn quickly
  • Excellent verbal and written communication skills.
  • Ability to problem solve and recognize opportunities
  • Excellent project management skills; ability to multi-task
  • Self-motivation
  • Workingknowledge of the GDS systems and integration points to Compleat
  • Knowledge of online booking tools, specifically Concur and Get There
  • Knowledge of Expense management platforms, specifically Concur and Nexonia

Salary Frequency

Per hour

Manage Others?

Yes