MidOffice Developer - REMOTE

  • Direct Travel
  • Chicago, IL, United States
  • Jul 17, 2017
Full time Travel Technology Travel Industry

Job Description

**This is a remote/virtual position. We are accepting applications from any US location**

Position Overview

Provides mid-office development and support for accounts, regions & departments.  Acts as automation specialist & provides maintenance, development and testing.

This role reports to Ops Lead, Automation Specialist.


  • Provide scope of incoming request and assess feasibility of request
  • Develop and maintain web services connections to third party software in Compleat midoffice
  • Implement touchless file finishing for accounts on various online booking tools
  • Monitor application:
    • Assess and resolve runtime errors
    • Checking SQL queues / queries
    • Checking machines
    • Trend issues
  • Communicate IT issues with appropriate departments
  • Work scheduled and unscheduled outages to maintain customer satisfaction and ensure application functionality is in place.
  • On-Call support when scheduled
  • Test application releases
  • Participate in scheduled meetings and special projects as assigned
  • Work and manage all requests submitted to Support Mailbox
    • Prioritize workload based upon urgency of requests
    • Ensure all communication to internal and external customers is presented timely and accurately
    • Respond to requests while meeting and maintaining Mid Office SLAs. 
  • Provide weekly department updates to leadership

Basic Qualifications

  • 2-4 years’ experience programming in Compleat midoffice tool
  • Ability to thoroughly understand the reservation process and impact to automation on new processes
  • Strong organization skills  -  ability to handle multiple projects and tasks
  • Excellent communication Skills – Verbal and Written required
  • Must be self-motivated and willing to accept change
  • Must take ownership of all assigned tasks and project related assignments
  • Willingness to learn and work with new applications
  • Ability to pay attention to detail
  • Knowledge of 3rd party products  i.e. online booking tools, booking builder
  • 100% proficient in Microsoft Office including: Word, PowerPoint and Excel
  • Must be willing to travel 10-20%

Preferred Qualifications

College degree preferred

Salary Frequency




Minimum Travel Experience Required


Manage Others?