POSITION IS VIRTUAL HOURS ARE 9-6 PST OR 12-9 EST.
PLEASE READ THE DESCRIPTION IF YOU DO NOT MEET REQUIREMENTS DO NOT APPLY!!
OUR Client is seeking a highly experienced full-time agent to be part of its internal Support Services Team. The candidate will be cross-trained in all areas of Support Services including GDS proficiency, overall agent functions, Commissions and Contracts interpretation, ticket auditing, understanding of Debit Memo Process and other special projects.
HOURS FOR POSITION ARE 9-6 PST OR 12-9 EST. POSITION IS VIRTUAL
Minimum of 10 years of hands-on Sabre GDS knowledge and proficiency. Apollo and WorldSpan a plus.
Overall travel industry knowledge and experience
Proficiency in international booking, pricing and ticketing functions (including Exchanges, PHIV, Refunds, online booking, etc..)
Working knowledge of Airline contracts and commissions
Experience in and working knowledge of building and maintaining profiles, Sabre Stars and Sabre Scripts
Customer service focused and demonstrate effective Sales techniques
Attentive to detail, conscientious and flexible
Effective problem solving skills and willing to take initiative
Strong interpersonal communication and relationship building skills
Ability to work in a team environment as well as independently
Willingness to learn new functions and enhance existing skills
Basic knowledge and understanding of on-line booking systems, e.g. Concur or GetThere
Provide problem resolution and support to all front line agents (in-house and independent contractors) including pricing, ticketing, formats and other related day to day agent functions
Monitor and respond to Support Services emails with accurate information, resolution or direction
Assist front line agents in company intranet, AxtraWeb, Pay-with-Points and other internal programs
Work behind the scenes with other departments or divisions for trouble shooting or resolution cases
Be involved in other Support Services tasks or projects and deliver quality results
Receptive to training opportunities
Performs other functions as needed and seeks ways to personally add to the overall efficiency of the Support Services team