Support Services Agent

  • Personnel Travel Consultants
  • VIRTUAL
  • Jul 06, 2017
Full time Corporate Travel Agent Corporate Travel Management Sabre Specialist Senior International Travel Agent Travel Technology

Job Description

POSITION IS VIRTUAL HOURS ARE 9-6 PST OR 12-9 EST.

PLEASE READ THE DESCRIPTION  IF YOU DO NOT MEET REQUIREMENTS DO NOT APPLY!!

Objective: 

OUR Client  is seeking a highly experienced full-time agent to be part of its internal Support Services Team. The candidate will be cross-trained in all areas of Support Services including GDS proficiency, overall agent functions, Commissions and Contracts interpretation, ticket auditing, understanding of Debit Memo Process and other special projects.

HOURS FOR POSITION ARE 9-6 PST OR 12-9 EST. POSITION IS VIRTUAL 

Skills required:

  • Minimum of 10 years of hands-on Sabre GDS knowledge and proficiency. Apollo and WorldSpan a plus.

  • Overall travel industry knowledge and experience

  • Proficiency in international booking, pricing and ticketing functions (including Exchanges, PHIV, Refunds, online booking, etc..)

  • Working knowledge of Airline contracts and commissions

  • Experience in and working knowledge of building and maintaining profiles, Sabre Stars and Sabre Scripts

  • Customer service focused and demonstrate effective Sales techniques  

  • Attentive to detail, conscientious and flexible

  • Effective problem solving skills and willing to take initiative

  • Strong interpersonal communication and relationship building skills

  • Ability to work in a team environment  as well as independently

  • Willingness to learn new functions and enhance existing skills

  • Basic knowledge and understanding of on-line booking systems, e.g. Concur or GetThere

  • MUST BE GOOD WITH PEOPLE

Duties:    

  • Provide problem resolution and support to all front line agents (in-house and independent contractors) including pricing, ticketing, formats and other related day to day agent functions

  • Monitor and respond to Support Services emails with accurate information, resolution or direction

  • Assist front line agents in company intranet, AxtraWeb, Pay-with-Points and other internal programs  

  • Work behind the scenes with other departments or divisions for trouble shooting or resolution cases     

  • Be involved in other Support Services tasks or projects and deliver quality results 

  • Receptive to training opportunities 

  • Performs other functions as needed and seeks ways to personally add to the overall efficiency of the Support Services team 

GDS Required

Sabre

Online Booking Tools

Concur

Salary Frequency

Yearly

Email

gayle@ptcptt.com

Minimum Travel Experience Required

5-10

Manage Others?

No