Airline Passenger Coordinators - Norwegian Airlines - Fort Lauderdale-Florida

  • Navigator Aviation and Tourism Management Inc
  • Fort Lauderdale, Florida, USA
  • Apr 20, 2017
Full time Airline Representatives

Job Description

Job description - Passenger Coordinators - Norwegian Airlines - Fort Lauderdale

• Responsible for coordinating passenger irregularities, secure information internally and externally 
• Assist OCC Duty Manager with irregularities 
• Make sure passengers are informed at all times during irregularities 
• Make decisions regarding handling of passengers when we experience irregularities 
• Make sure all passengers are taken care of 
• Be point of contact for OCC, handling agents at airports, coordinators, others 
• Responsible to follow up manuals, and to make sure these are always correctly updated 
• Updated Todays Traffic on web 
• Log daily traffic and incidents 
• Assist on training and contribute to developing knowledge regarding irregularities internally and externally 
• Collect information regarding reasons to irregularities 
• Serve customers via Social Media 
• When required, participate in various projects 
• Stay updated on current legislations regarding passenger handling 
• Assist other departments connected to the Contact Center with various communications and updates.


  • Experienced in working with handling passenger irregularities 
    • Flexibility 
    • Ability and desire to develop professionally 
    • Very good English skills, both oral and written  - other languages an advantage
    • Eager and willing to take on any challenge! 
    • Must have working experience with Airport/Airline operations 
    • Amadeus skills (other GDS knowledge such as Sabre also beneficial)

Personal qualities

  • Good system skills 
    • Ability to cooperate.
  •   Able to fly travel to Norway for ongoing training and other network destinations.
  • • Good communication  & Multi tasking skills.
    • Knowledge about products, rules and regulations within Norwegian  - (full training with be given)
    • Good organizational skills 
    • Solution orientated 
    • Willingness and ability to perform all kinds of tasks assigned
  • • Ability to work independently and in a team

 Full training will be given at our Fort Lauderdale office, there are several positions available with a start date in May of 2017. All candidates will be required to work on a roster basis, 40hours per week and will include day & late evening shifts. Only candidates with the necessary skillset should apply and will be replied to for an interview.

If you want to be a part of this fast growing Airline, apply now.

GDS Required


Salary Range

Excellent Salary and Benefits commensurate with the Position,

Salary Frequency



Minimum Travel Experience Required


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