Account Management/Operations

Account Manager and Operations

FOR THIS ROLE, YOU NEED TO CURRENTLY BE IN AN ACCOUNT MANAGER/CLIENT SERVICES ROLE. Operations is secondary. 

Looking for a well-rounded individual who has been in the industry for over 10 years, who knows corporate travel, relationship management and operations of corporate travel programs.

Working together with the operations team this position is to identify areas of improvement as it relates to the client and the overall processes.

Key Responsibilities:

1. Client Relationship Management:

• Serve as the main point of contact for assigned corporate clients.
• Understand clients’ business travel requirements, policies, and preferences.
• Maintain regular communication with clients to assess their satisfaction and address any concerns or issues.

Contract Negotiation & Vendor Management:

• Negotiate favorable rates with airlines, hotels, car rental companies, and other travel-related vendors.
• Work with suppliers to secure the best deals and manage service agreements to ensure clients receive value for money.

Travel Program Optimization:

• Analyze travel data and trends to identify cost-saving opportunities and optimize the client’s travel program.
• Provide recommendations to clients to improve efficiency, reduce costs, and enhance traveler satisfaction.

Problem Solving:

• Resolve any travel-related issues such as cancellations, delays, or changes.
• Handle escalations and emergency situations effectively, ensuring minimal disruption to the traveler’s plans.

Reporting and Data Analysis:

• Generate and present detailed reports on travel expenses, savings, compliance, and program performance.
• Use data insights to recommend adjustments in travel policies or practices.

Compliance and Risk Management:

• Ensure that all travel arrangements comply with the client’s travel policy and industry regulations.
• Stay informed about travel risks (e.g., global events, health risks) and provide relevant information or solutions.

Customer Support in conjunction with Operations

• Provide assistance to travelers for booking, cancellations, changes, and other travel needs.
• Ensure a seamless experience for travelers, offering personalized support and addressing any issues promptly.

Technical skills desired:

Experience with a CRM (Salesforce), Concur Travel, GDS (Worldspan, Galileo, Sabre) and Travel Agency Reporting (iBank, Prime Analytics, Grasp)

Excellent verbal and written skills.