Job Description
Gant Travel is looking for someone with travel agent/Amadeus experience to move into a quality control help desk position of sorts. This position is an excellent step for those who are looking to grow from being a travel agent or supervisor into an 'expert' role to help resolve unusual issues as they arise and fielding lots of questions around Amadeus, ticketing, helping on debit memos, etc. Looking for someone who is ready to roll up their sleeves, dig in to find resolutions and fixes, and would like to be considered the escalation point/source for a variety of topics. A unique way to use your knowledge to help others improve their skills and service capabilities.
- Provide expertise & support for troubleshooting of issues related to the technology stack (Salesforce, Amadeus, and TalkDesk)
- Create and keep procedure and process documentation updated
- Escalate requests and issues to the appropriate internal team in an efficient manner
- Ability to work and communicate with a variety of personalities
- Use the company's suite of tools for customer interactions to provide management with status of activity, including progress and obstacles
- Ensure prompt response to customer email and phone communications
- Respond to management requests for information, explanations, training issues, and other support requests
- Participate in on-going process review of operational procedures, working toward automation of all possible functions
- Work closely with all teams to develop and implement “best-in-class” customer solutions
- Participate in a continual learning environment and on-going training
Required Experience:
- Amadeus or Sabre experience - 3 years+
- Proficient in Microsoft Excel and reporting
- Experience with Salesforce preferred
- Experience with Compleat or IQCX processes preferred
GDS Required
Online Booking Tools
Salary Range
Salary Frequency
Minimum Travel Experience Required
Manage Others?
At Gant Travel Management, we provide unique solutions for business travel arrangements, corporate travel management, and vacation travel by applying our passion and knowledge of the industry to the needs of our customers. Our clients have called us “the best kept secret in corporate travel.” Our service speaks for itself, and word of mouth does the rest.
With our more than 80 years of travel experience, our commitment to service, and our ability to respond and adapt quickly, each day we are cultivating the world’s best corporate travel management company. Based out of Bloomington, IN, we are proud of our Midwestern heritage and dedication to teamwork, compassion, and excellence. These aren’t just words in a slogan, but principals we live by.
We’ve built our company on the ability to adapt quickly and respond appropriately to changing economies, technologies, and industries. We adopt and even create cutting-edge technology for managing travel and travel expenses, and focus on bringing value to our clients.
Gant employs top quality travel agents to give you the best service and support, offers the best travel solutions to fit your company’s needs, uses multiple reservation systems for compatibility, and integrates extensive automation to ensure accuracy, compliance, efficiency, and consistency while getting you the best fares and your preferred seats. Call us today to learn more.
This is Gant Travel Management. Travel is our middle name.