Travel-VIP Concierge

Our Luxury Travel Client is seeking a VIP Concierge Corporate Travel Professional. You can be on the ground floor of this newly created department established for those elite who are looking for the special service. 

Responsibilities

• Service inbound corporate travel requests in a virtual environment.
• Deliver extraordinary customer service to C-Suite travelers and their administrative staff
• Greet all clients warmly and with enthusiasm
• Establish rapport with all travelers and admin staff
• Must always exude an impeccable professional demeanor
• Must be comfortable servicing and interfacing with C-level executives and their administrative staff
• Ability to multitask, easily handling competing priorities
• Provide consultative service to travelers and travel arrangers throughout the booking process.
• Complete all reservations in an accurate and timely manner.
• Provide post trip follow up and support
• Participate in afterhours support rotation
• Create unique travel itineraries that match the needs and expectations of the C-Suite traveler.
• Utilize creative thinking and problem-solving skills to identify the best options for air/ground and lodging arrangements.
• Go above and beyond to proactively offer suggestions and consultation for all components of the booking during reservation process
• Maintain goal expectations in the following areas:
• Productivity – measured by transactions per month
• Quality – minimal customer service issues.
• Customer experience – measured through call monitoring performance.

Qualifications

Knowledge, Skills, and Abilities

• 10+ years Corporate Travel selling experience, minimum 5 years as VIP or Executive Agent
• 5+ years Customer service experience, preferably in the travel industry
• Must be able to do flight monitoring for clients
• Exceptional/above & beyond, proactive customer service approach
• Ability to handle multiple complex requests simultaneously and seamlessly
• Comfort and experienced working with C-level travelers
• Ability to retain and proactively obtain travel preferences
• Perform unique requests with the utmost professionalism
• Excellent travel industry knowledge
• Mastery in Sabre GDS
• Specifically: GDS formats, shortcuts, enhancements, pricing
• Corporate travel experience required
• Expert in international travel bookings and process
• Exceptional communication skills both written and oral
• Outstanding attention to detail
• Strong understanding of key initiatives and employs strong change management skills consistently
• GDS proficient with willingness to utilize multiple reservations systems
• Typing speed of at least 50 WPM
• Must be proficient with both international and domestic destination Geography
• Fluent with Microsoft office suite including Excel and Outlook

Leadership Abilities:

• Has strong understanding of own skill set and development opportunities
• Takes direction, offers suggestions, and asks for appropriate guidance when applicable
• Demonstrates exceptional teamwork
• Proactively offers support when ability matches need
• Acts as a leader among peers
• Recognizes peers for support they have provided
• Consistently demonstrates master of the guiding principles in daily work habits
• Ability to provide constructive feedback to peers and leaders when appropriate
• Ability to handle most difficult situations
• May seek minimal guidance, but generally has solution at hand
• Able to support peers in decision making
• Knows when to escalate to a leader

Our client is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.