Online Systems Support

$23.00 - $30.00 Per hour
  • Cain Travel
  • Remote (Or onsite at our Boulder, CO Headquarters.)
  • Aug 23, 2022
Full time Online Booking Tools Administrator

Job Description

Job Description

To support and administer Cain Travel’s online systems and provide exceptional service and support to Cain Travel’s customers who utilize our online systems


  • Administration and support of online systems, including OBT’s, Sabre migration and administration, Compleat, Event Management
  • Level 1 (Client facing) customer support including username/password assistance, flight shopping assistance and general website navigation
  • Troubleshooting issues with Cain Travel’s systems on behalf of individual customers (Etta (formerly Deem), Concur, and Cain Travel’s customer-facing proprietary systems)
  • Develop and maintain understanding of all of Cain Travel’s online systems, including understanding of interfaces
  • Implementation and configuration of new accounts on Concur/Etta
  • Provide end user technical support through phone interaction and email
  • Deliver high level customer service on every call or contact
  • Where necessary, interact with other Cain Travel departments in pursuit of common goals, and high customer service levels
  • Travel if necessary (rare)


·         Have  proficiency with Power Point, Word, and Excel; Sabre/Apollo experience required

·         Interest in understanding web-based technology

·         Ability to adapt quickly, work in a fast-paced environment, multi-task, self-start and problem solve

·         Written and oral correspondence directly with customers

·         Complete follow-through with regard to customer requests and needs· 

GDS Required


Online Booking Tools

Deem, Concur



Salary Range

$23.00-$30.00 DOE

Salary Frequency

Per hour

Phone Number



Manage Others?