Client Support Analyst

$50,000 - $65,000 yearly
  • CI Azumano Travel
  • Remote
  • Jun 22, 2022
Full time Client Support

Job Description

Client Support Analyst's primary responsibility is to service internal and external customers by providing day-to-day support for all travel technology applications.

Essential Duties and Responsibilities:

  • Be aware of and comply with all corporate policies.
  • Ability to work with minimal supervision.
  • Provide backup assistance for other staff within the department.
  • Maintain exceptional project/time management, prioritization, and organizational skills to ensure customers satisfaction.
  • Maintain effective working relationship with all departments and vendors to ensure all aspects of customer projects/program implementations are achieved in a timely and professional manner.
  • Maintain working knowledge of travel technology products including product upgrades and new products.  Determine impact and communicate to internal/external parties as applicable.
  • Maintain accurate, high-quality and timely documentation for all travel technology-related processes and procedures.
  • Participate in weekly team meetings to provide support to the team as required.
  • Coordinate with other departments and 3rd party vendors on new tools and processes to support the team with a goal of reducing repetitive tasks and increasing velocity while maintaining customer satisfaction and company profitability.
  • Prepare and deliver regular progress reports to leadership that include: current workload, project status updates, current or potential barriers to success, along with recommended solutions.
  • Provide regular feedback to leadership regarding customer relationships, escalating any unresolved client issues as necessary to ensure timely resolution.
  • Identify and define business growth opportunities.
  • Provide regular feedback to leadership regarding customer relationships, escalating any unresolved client issues as necessary to ensure timely resolution.
  • Identify and define business growth opportunities.
  • Receive internal and external client inquiries via email or Zendesk, regarding product functionality or problems.
  • Provide day-to-day support to internal and external customers on the configuration and troubleshooting  of all travel technology applications including but not limited to GDS, eTicket Tracker, online booking tools, mid-office systems, and scripting.

Requirements:

  • Excellent oral and written communication skills.
  • Advanced knowledge of the travel industry.
  • Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions.
  • Thrives in a fast-paced environment and able to handle multiple responsibilities.
  • 3-5 years' experience with Concur Travel online booking tool.

GDS Required

Worldspan, Apollo

Online Booking Tools

Concur

State

VA

Salary Range

50,000-65,000

Salary Frequency

Yearly

Phone Number

757-640-9220

Email

mlindsay@ciazumano.com

Minimum Travel Experience Required

3-5

Manage Others?

No