Corporate Travel Agent- Hybrid

  • Travel Staffing Group
  • Remote (Cambridge, MA, USA)
  • Jun 17, 2022
Full time Corporate Travel Agent

Job Description

Sr. Corporate Travel Specialist Hybrid 

 
Overview

The Sr. Corporate Travel Specialist role is responsible for providing support and assistance to advisors in booking air, hotel, car, and all supporting services. The Agent will also be responsible for researching, tracking, and escalating queries to resolution. Approximately 85 - 90% of role is to provide coverage for independent contractors while they are on vacation or otherwise unavailable and the other 10 - 15% is to provide general office support and assist on special projects. The Agent must be comfortable collaborating with all team members and servicing a large corporate house account.

Responsibilities
  • Book air, car, and hotel, in addition to invoicing and ticketing, using the SABRE reservation system
  • Provide support services to advisors
  • Assist advisors servicing a large corporate account
  • Provide vacation/out of office coverage for advisors
  • Adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs in order to best meet customers’ travel objectives.
  • Deliver extraordinary customer service to all customers
    • Greet all customers with enthusiasm
    • Provide consultative service to travelers and travel arrangers throughout the booking process
    • Complete all reservations in an accurate and timely manner
  • Prioritize daily tasks to achieve timely completion of all travel arrangements including ticketing, invoicing, and accounting related to the same.
  • Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the interest of customers and the Company.
  • Assist Branch Director and Office Manager with special projects (Special event bookings, commission tracking
Qualifications
  • Minimum five (5) years of experience as a full-time travel agent, booking domestic and foreign travel, using public and private carriers
  • Mastery in Sabre reservation system to include knowledge of GDS formats, short cuts, enhancements, pricing
  • Exceptional attention to detail
  • Pro-active customer service approach
  • Strong written and verbal communication skills
  • Able to work as part of a team
  • Thrive in a fast-paced environment and be able to handle multiple responsibilities

GDS Required

Sabre

State

MA

Email

gayle@ptcptt.com

Minimum Travel Experience Required

3-5

Manage Others?

No