The Sr. Corporate Travel Specialist role is responsible for providing support and assistance to advisors in booking air, hotel, car, and all supporting services. The Agent will also be responsible for researching, tracking, and escalating queries to resolution. Approximately 85 - 90% of role is to provide coverage for independent contractors while they are on vacation or otherwise unavailable and the other 10 - 15% is to provide general office support and assist on special projects. The Agent must be comfortable collaborating with all team members and servicing a large corporate house account.
Book air, car, and hotel, in addition to invoicing and ticketing, using the SABRE reservation system
Provide support services to advisors
Assist advisors servicing a large corporate account
Provide vacation/out of office coverage for advisors
Adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs in order to best meet customers’ travel objectives.
Deliver extraordinary customer service to all customers
Greet all customers with enthusiasm
Provide consultative service to travelers and travel arrangers throughout the booking process
Complete all reservations in an accurate and timely manner
Prioritize daily tasks to achieve timely completion of all travel arrangements including ticketing, invoicing, and accounting related to the same.
Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the interest of customers and the Company.
Assist Branch Director and Office Manager with special projects (Special event bookings, commission tracking
Minimum five (5) years of experience as a full-time travel agent, booking domestic and foreign travel, using public and private carriers
Mastery in Sabre reservation system to include knowledge of GDS formats, short cuts, enhancements, pricing
Exceptional attention to detail
Pro-active customer service approach
Strong written and verbal communication skills
Able to work as part of a team
Thrive in a fast-paced environment and be able to handle multiple responsibilities
Minimum Travel Experience Required
About Travel Staffing Group
For over 32 years the TRAVEL STAFFING GROUP of companies have been staffing the Travel Industry We have placed thousands of people and are happy to say, that we are here to stay! We are fully involved with the industry and our commitment to those we serve.