Corporate Travel Consultants- Travel Technology

  • Travel Staffing Group
  • Remote
  • May 11, 2022
Full time Corporate Travel Agent Corporate Travel Management International Corporate Agent Technology Travel Coordinator

Job Description

Join an amazing team of Corporate Travel Specialists in a fun and flexible work environment. In this role, we combine cutting edge technology with best-in-class service to deliver an unparalleled customer experience. You will be the first point of contact for Travelers and Travel Arrangers to provide high-touch service and consultation for all aspects of the travel experience.

Responsibilities:

  • Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed
  • Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor
  • Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel related information as appropriate
  • Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangements
  • Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them
  • Follow company standards regarding utilization of tools, accuracy of work, attendance, and process workflow
  • Work well under pressure, adapting quickly to change and adversity
  • Go above and beyond to ensure a memorable experience with every interaction

Requirements:

  • 3+ years corporate travel and customer service experience
  • Professional and service-oriented
  • Exceptional oral and written communication; interpersonal and organizational skills
  • In-depth travel industry knowledge, including domestic/international reservations and faring
  • Ability to work independently while managing multiple tasks and changing priorities with an emphasis on quality, customer service and accuracy
  • Possess demonstrated problem solving, decision making and time management skills
  • Ability to meet and exceed required performance standards
  • Demonstrate exceptional teamwork, proactively offering support to peers, sharing best practices, and fostering an atmosphere of inclusion and diversity
  • Ability to work effectively with personal computer and various software/aps with the ability to learn new systems quickly
  • Highly motivated and passionate about service and travel

 All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

GDS Required

GDS Knowledge

Online Booking Tools

Other

State

CA

Email

gaylewalsh@ptcptt.onmicrosoft.com

Minimum Travel Experience Required

3-5

Manage Others?

No