Systems Administrator

  • ATC Travel Management, LLC
  • Remote
  • Jun 30, 2022
Full time Travel Technology

Job Description

Create and maintain computer, information, and technology needs for a corporate travel management company

Respond to requests via telephone or email

Provide technical support, manage meetings, and training sessions with clients and their staff
Interact with vendors and manage contracts

Provide technical support and interact with ATC Travel Management staff

Office hours are 8:30 AM to 7:00 PM ET Monday through Friday

Job Requirements:

Applicant must be proficient with Smartpoint (Apollo). Knowledge of Galileo will be helpful in the future

Applicant must have a minimum of three years’ experience as an information systems manager for a travel management company

Applicant must be a resident in the U.S.

ATC does not sponsor applicants for work visas

ATC does not accept contact from staffing agencies

ATC is a virtual company. Our agents work at home and must have a quiet place to work. Applicants must possess a computer and access to the Internet using a router that will accept a Voice over Internet phone. ATC will provide the VoIP telephone and headset.

Applicant must have experience using and managing:

Etta (formerly Deem)


Agency Technology suite of products

Corporate Travel Management website and travel portal websites for clients

Microsoft Office tools such as Word, Excel, Teams, and Outlook 365

Zoho products (Creator, Docs, Calendar)

Email marketing and communication

Manage technology purchases and licenses

Nextiva phone system and business apps

Problem Solving & Judgment – identifies, gathers, and analyzes the most critical information needed to understand problems, makes sound, timely decisions; demonstrates integrity and sound ethics; always does the right thing.         

Planning & Execution  - aligns own plans with the larger work unit; prioritizes tasks and competing demands; pays attention to critical details; acts resourcefully to complete work within time and quality requirements.  

Business & Technical Skills - demonstrates job knowledge; understands the business; supports the ATC vision, mission, values, and strategic focus.      

Customer Focus - identifies key internal and external customers and their requirements; serves customers with excellence; seeks and utilizes customer feedback for improvement of products/services; treats customers with dignity and respect; delivers exceptional customer service.      

Influence & Negotiation - provides sound rationale for ideas; links proposals to needs and benefits; advocates ideas with confidence; seeks to find common ground with others on points of disagreement; addresses conflicts directly and constructively.      

Leadership - demonstrates commitment, ownership, and a "can-do" attitude; leads self and others to accomplish critical organizational goals and objectives; champions ideas and initiatives.      

Communication - conveys ideas clearly in verbal and written form; describes products/services accurately, without exaggerating or misrepresenting; listens carefully and attentively to others' ideas and opinions; provides relevant information to those who need it.      

Teamwork - builds good working relationships with other employees; works well across functions, locations, and levels as needed; treats others with dignity and respect; contributes productively to group and organizational outcomes; collaborates as a team player.      

Initiative & Drive for Results - takes initiative to make things happen; demonstrates personal drive and motivation; puts in sustained effort to accomplish desired results; produces excellence in work; contributes to rapid progress towards goals.      

Flexibility & Continual Learning - maintains a positive outlook and responds constructively to obstacles and difficulties; demonstrates resilience under stressful circumstances; perseveres to achieve results; readily adapts to constant change; pursues opportunities to gain new skills and knowledge. 

GDS Required


Online Booking Tools

Deem, Concur

Salary Frequency


Phone Number



Minimum Travel Experience Required


Manage Others?