Create and maintain computer, information, and technology needs for a corporate travel management company
Respond to requests via telephone or email
Provide technical support, manage meetings, and training sessions with clients and their staff
Interact with vendors and manage contracts
Provide technical support and interact with ATC Travel Management staff
Office hours are 8:30 AM to 7:00 PM ET Monday through Friday
Applicant must be proficient with Smartpoint (Apollo). Knowledge of Galileo will be helpful in the future
Applicant must have a minimum of three years’ experience as an information systems manager for a travel management company
Applicant must be a resident in the U.S.
ATC does not sponsor applicants for work visas
ATC does not accept contact from staffing agencies
ATC is a virtual company. Our agents work at home and must have a quiet place to work. Applicants must possess a computer and access to the Internet using a router that will accept a Voice over Internet phone. ATC will provide the VoIP telephone and headset.
Applicant must have experience using and managing:
Etta (formerly Deem)
Agency Technology suite of products
Corporate Travel Management website and travel portal websites for clients
Microsoft Office tools such as Word, Excel, Teams, and Outlook 365
Zoho products (Creator, Docs, Calendar)
Email marketing and communication
Manage technology purchases and licenses
Nextiva phone system and business apps
Problem Solving & Judgment – identifies, gathers, and analyzes the most critical information needed to understand problems, makes sound, timely decisions; demonstrates integrity and sound ethics; always does the right thing.
Planning & Execution - aligns own plans with the larger work unit; prioritizes tasks and competing demands; pays attention to critical details; acts resourcefully to complete work within time and quality requirements.
Business & Technical Skills - demonstrates job knowledge; understands the business; supports the ATC vision, mission, values, and strategic focus.
Customer Focus - identifies key internal and external customers and their requirements; serves customers with excellence; seeks and utilizes customer feedback for improvement of products/services; treats customers with dignity and respect; delivers exceptional customer service.
Influence & Negotiation - provides sound rationale for ideas; links proposals to needs and benefits; advocates ideas with confidence; seeks to find common ground with others on points of disagreement; addresses conflicts directly and constructively.
Leadership - demonstrates commitment, ownership, and a "can-do" attitude; leads self and others to accomplish critical organizational goals and objectives; champions ideas and initiatives.
Communication - conveys ideas clearly in verbal and written form; describes products/services accurately, without exaggerating or misrepresenting; listens carefully and attentively to others' ideas and opinions; provides relevant information to those who need it.
Teamwork - builds good working relationships with other employees; works well across functions, locations, and levels as needed; treats others with dignity and respect; contributes productively to group and organizational outcomes; collaborates as a team player.
Initiative & Drive for Results - takes initiative to make things happen; demonstrates personal drive and motivation; puts in sustained effort to accomplish desired results; produces excellence in work; contributes to rapid progress towards goals.
Flexibility & Continual Learning - maintains a positive outlook and responds constructively to obstacles and difficulties; demonstrates resilience under stressful circumstances; perseveres to achieve results; readily adapts to constant change; pursues opportunities to gain new skills and knowledge.