Tour Operations- Operations Specialist

Our Moonachie, NJ based client is seeking an Operations specialist to facilitate the tour selling process by providing support to our sales team and other company divisions through securing confirmations of services, assisting with special requests, inquiries and issuing and shipping travel documents on a daily basis.

Operations specialists correspond with suppliers in order to obtain confirmations of services such as hotel accommodations, transfers, sightseeing tours, and airline reservations, etc. Among other responsibilities are: handling customer queries and issues regarding reservations. In addition, our operations specialists handle essential functions including data input and quality control of bookings in order to ensure integrity and accuracy of information to the passenger. 

Requirements

The Successful Applicant will have:

• Strong relationship development skills 
• The readiness to benefit from hands-on coaching
• Knowledge of group travel 
• Three or more years’ experience in Operations - Travel Industry preferred  
• Computer literate (Microsoft Word, Excel) 
• Excellent writing and verbal skills
• Outstanding customer service skills 
• High school diploma or GED 
• GDS (Sabre, Amadeus) a plus
• Must be able to multitask and work in a fast paced environment

You will be joining a competitive environment with many rewards, including:

• A competitive compensation package
• Discounted travel
• Robust medical benefits
• Paid vacation time
• 401k

Job Reference :
OPS18