Experienced Leisure Travel Agent

$50,000 yearly
  • Singles Travel International
  • Remote
  • Dec 15, 2021
Full time FIT Agent Leisure Travel Agent Retail Travel Travel Coordinator Virtual Agent

Job Description

Join a team that creates amazing group vacations for singles over 50 and changes lives through real time travel experiences and virtual events online. We help singles take more vacations because we offer discounts on Their Own Space™ when they become Premium Members of our community. Singles Travel International & Single Life Today have an excellent reputation for creating high value experiences. Being a team member at Singles Travel International and Single Life Today means that you have grit; you’re passionate and committed to being fun & friendly, taking care of our members, ourselves and accomplishing our goals. Our open, honest culture makes it impossible to fake your way through. We’re real people wanting to make the most of our professions and we encourage and inspire each other to grow both collectively and individually. If you are dedicated to making a difference in your profession, think that you have something to give and have a passion to unleash, join our virtual team and be a part of an exciting opportunity.

As our Travel Agent Hero, your primary goal will be to deliver an exceptional member experience with outstanding service by “securing the best” accommodations promptly and accurately for our members.  Your role as our member’s “journey guide” kicks in from from their very first step and all the way through to the next adventure!  You’ll hold their hand in regard to all the details of making a reservation, help them build “travel courage” and be there for them every step of the way. Partnering with our Travel Sales Rockstar, you’ll help members discover incredible vacation opportunities and experiences that may truly change and improve their lives. Your dedication to producing results is essential to help us accomplish our team goals and company mission.

Experience in international and domestic reservations is required. This virtual position requires the ability to be highly productive within a well-structured process. 


Responsibilities

*Respond to inbound calls to help members navigate the reservation process and secure the best accommodations.

*Reach out and connect with 50 warm leads per week generated by email campaigns.

*Become familiar with the booking logistics and FAQs structure of our 25+ annual tours/cruises listed on our website.

*Complete the Singles Travel International Booking Cycle by making all member e-reservations (20+ per week) with vendors as booked on Singles Travel International website on the same day, then make payments to suppliers meeting payment deadlines, review passenger booking data and promotions/prices from vendor confirmations for accuracy.

*Maintain detailed remarks to member files in WOO Commerce Orders.

*Track team sales activity for weekly report.

*Issue insurance quotes and policies.

*Respond to daily emails (initial inquiries, follow up on bookings, answering questions).

*Respond to Customer Service questions arriving into our Help Center email inbox.

*Encourage and Assist Members with Singles Travel International Community & Single Life Today Registration and offer online support.

*Issue Airline Tickets for Members and Team.

*Complete weekly, electronic ARC Report.

*Connect with members to complete 100% participation with our online Fit & Willing to Travel form requests on each trip.

*Update the Singles Travel International website in accordance with pricing fluctuations on close in departures, 120 days prior to departure.

*Post to Social Media sites using Buffer to maintain excitement about our upcoming vacations, who booked and general messaging about traveling as a single 50+.

*Monthly Travel Previews on new destinations using Multimedia tools.

*Host Single Life Today Live Virtual Zoom Events: Travel Previews, Happy Hours, Experts, New Member Orientation

Team Environment

*Attend and Support Team Meetings

* Create and maintain rapport with team members, concierge team and vendors according to our Team Values.

Job Skills & Qualifications

Required:

  • 2+ years of experience in the leisure travel industry, with exceptional knowledge of travel logistics, and itinerary scheduling. REMOTE
  • Demonstrated experience in achieving consistent and accurate reservations for a wide variety of travel products.
  • Demonstrated experience in achieving consistent and accurate reservations for a wide variety of travel products.
  • Demonstrated experience with creating social media posts to Facebook & Instagram.
  • Impeccable Attention to Detail
  • Amiable and Helpful
  • Dependable, Positive, Flexible, Self-Driven
  • Ability to use the Internet and virtual apps effectively to service member needs and troubleshoot basic computer problems
  • Effective communicator in written and spoken formats
  • Exceptional customer service skills with the ability to “Wow!”
  • Accurate, quick decision-making skills
  • Excellent time management skills and commitment to meeting deadlines
  • Microsoft Computer or laptop and telephone
  • You authorized to work in the following country: United States?
  • You willing to undergo a background check, in accordance with local law/regulations?
  • COMPLETE QUESTIONNAIRE: As part of the selection process, please fill out this questionnaire:
    https://www.surveymonkey.com/r/GroupTravelAgent

Preferred: 

  • 2+ years of Cruising Power, Celestyal Cruises Agent Portal, Avalon Waterways Agent Portal, Centrav, Travel Guard (EZ Tips), Buffer, Teamwork, Google Docs, Sharefile, Zoom.
  • Experience with Google Calendar/Docs, Microsoft Word, Excel, Powerpoint, Facebook, Instagram

Compensation is commensurate with experience:

  • Employee Benefit Package
  • Vacation, holidays & sick days
  • Company-sponsored annual meeting
  • Access to industry discounts on cruises, hotels etc.
  • IATA membership card - Gives you access to free (or discounted) familiarization trips!

ABOUT Singles Travel International

Singles Travel International is a leading vacation company specializing in group vacations for singles aged 50-70 who are seeking fun and excitement and need guidance to get started, often for the very first time. We are a reputable and passionate group of professionals who care about making vacation dreams come true and transforming the lives of our members by creating exceptional experiences every step of the way. Singles Travel International has built the largest online community of single, baby boomer travelers in the world with over 49,000 members and has been featured in USA Today, Forbes.com, American Airlines Nexos Magazine, the LA Times, with live interviews with Forbes, CNN, Fox News and ABC.

Singles Travel International is an equal opportunity employer that considers all applicants based on job qualifications, without regard to race, color, religion, sex, national origin, age, disability or genetic information.

State

FL

Salary Range

50,000

Salary Frequency

Bi-weekly

Phone Number

877-765-6874

Email

tweiler@singlestravelintl.com

Minimum Travel Experience Required

1-3

Manage Others?

No