Corporate Travel Specialist (Home-based on West Coast)

  • Travel Leaders Group
  • Remote
  • Dec 04, 2019
Full time Corporate Travel Agent

Job Description

Travel Leaders Corp

Offer best in class travel consultation to Travel Leaders clients.  Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.

  • Service inbound corporate and government travel requests.


  • Delivery extraordinary customer service to all travel leaders clients.
    • Greet all clients with enthusiasm.
    • Provide consultative service to travelers and travel arrangers throughout the booking process.
    • Complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed.
    • Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.


  • Secure the lowest air/car/hotel rates available at the time of booking.
    • Utilization of client and Travel Leaders negotiated programs when applicable.
    • Utilize GDS low fare search capabilities.


  • Maintain goal expectations in the following areas:
    • Productivity – measured by transactions per day.
    • Quality – minimal customer service issues.
    • Customer experience – measured through call monitoring performance.

  • 5 years’ travel selling experience
  • 5+ years’ customer service experience, preferably in the travel industry
    • Exceptional/above & beyond, proactive customer service approach
  • Excellent travel industry knowledge
  • Mastery in Apollo GDS, with experience in multiple GDS’
    • GDS formats, short cuts, enhancements, pricing, Smartpoint.
  • Corporate travel experience required
  • Expert in international travel bookings and process
  • Experienced handling of multiple accounts
  • Exceptional communication skills both written and oral
  • Embrace change, adaptable, viewed as a leader


Leadership Abilities:

  • Has a strong understanding of own skillset and development opportunities
  • Strong understanding of key TLC initiatives and employs strong change management skills consistently
  • Demonstrates exceptional teamwork
    • Proactively offers support when ability matches need
    • Acts as a leader among peers
    • Thank peers for the support they have provided
  • Consistently demonstrates master of the guiding principles in daily work habits
  • Ability to provide constructive feedback to peers and leaders when appropriate
  • Ability to handle the most difficult situations
    • May seek minimal guidance, but generally has a solution at hand
    • Able to support peers in decision making
    • Knows when to escalate to a supervisor

GDS Required


Salary Frequency


Minimum Travel Experience Required


Manage Others?