Travel Agent / Air Specialist

  • Odysseys Unlimited Inc.
  • Newton, MA, USA
  • Sep 20, 2019
Full time Airline Representatives Corporate Travel Agent Corporate Travel Management Group Travel Air Agent Sabre Specialist Travel Admin Travel Staff Coordinator/airline Air Agents GDS Applications

Job Description

Odysseys Unlimited, a Newton (Massachusetts) based tour operator and direct marketer, provides international small group tours to older Americans including members of some of the country’s most prestigious non-profit organizations. We have employment opportunities for professionals who are willing to use their talents to contribute to the growth and success of our growing operation.

Job Description

Title:Travel Agent / Air Specialist

Reporting to:Director, Air Operations

Start Date:Immediate


The Air Operations Coordinator position requires a candidate who is an experienced travel professional with current industry experience and a high level of customer service experience. The primary responsibility of this position is managing and operating the air component for a number of international tour programs. The ideal candidate will be able to work independently with minimal supervision and possess strong communication and organizational skills.


  • Actively manages the planning and execution of flight itineraries and the e-ticketing procedures for assigned tour programs, providing quality airline routings while maintaining financial goals of the company.
  • Process all departure and guest tasks daily in Guest Management System (GMS)
  • Manage space updates and cancellations as needed to airline group departments.
  • Negotiation of airport hotel and/or airport transit lounge contracts as needed.
  • Top customer service support to Customer Service, Reservations and Product Development
  • Monitoring of flights and providing assistance for airline service disruptions; including assigned after hours support if required.
  • Assume responsibilities for other projects as needed.


  • Must have minimum experience of 3 years with SABRE GDS with proven skills.
  • Knowledge of international fare rules, all aspects of airline ticketing, exchanges, private, bulk & IT fares, Phase IV ticketing, SABRE group management tools.
  • ARC processing and TRAMS experience preferred
  • Excellent planning and organizational skills to effectively manage travel details and timelines.
  • Ability to multitask and work independently in a fast-paced, goal-oriented environment.
  • Strong communication skills, both internally and externally.
  • Strong interpersonal skills to work well with internal and external partners.
  • Detail oriented with a strong quality ethic and passion for delivering excellent customer service.
  • Excellent Computer Skills including Microsoft Word, Excel and Outlook.

GDS Required

Sabre,   Apollo,   GDS Knowledge  




Minimum Travel Experience Required