GLOBAL IMPLEMENTATION MANAGER

  • Personnel Travel Consultants
  • Deerfield, IL, USA
  • Sep 11, 2019
Full time Manager Travel Technology Travel Industry On-Site Location Global Implementation Manager

Job Description

GLOBAL IMPLEMENTATION MANAGER:  

This role requires a good communicator, with implementation experience, multi-tasking is essential.  Many of the key responsibilities will be client facing.  You will become an ambassador for the Company and willing to showcase the value of Company along with our industry leading technology.  You must have the ability to interact with the client at different levels.

 
DUTIES & RESPONSIBILITIES:

  • Manage all phases of a client implementation from a national implementation through to a global implementation dependent on client requirements
  • Responsible for creation of the appropriate project team for company offices and partner locations involved
  • Responsible for coordination of all central communication in relation to the implementation across all regions to ensure delivery of timelines and key milestones
  • Ensure all regions understand the client’s objectives for go live
  • Project management; be the lead person for the management of the implementation project on behalf of client and company
  • Business engagement/relationship building including agreed client comms plan
  • Internal communication /support of new client launches
  • To support newly signed clients to the ‘business as usual’ teams within the company (Implementation, Account Manager, Operations) ensuring the implementation is on time and adoption targets are agreed during the Implementation process
  • To actively consult with clients, during the on-boarding process; assisting and encouraging them to evaluate their process to see if there is a better way of managing a work stream
  • Support clients in communicating the launch of company internally, and to work with target groups of key stakeholders that have the potential to drive the change process
  • Visit clients from time to time to build effective relationships with key personnel both during the initial setup process through to Post Go Live
  • Facilitate/Chair the Client Kick Start meeting(s) to gather information to then create the implementation plan
  • Work with the Online Team during the client implementation process if required
  • Project manage internally to ensure all actions are completed prior to Go Live
  • Facilitate regular meetings to ensure the project time frames remain on target 

EXPERIENCE / KNOWLEDGE:

  • Experience of working on new client implementations ideally within the travel industry
  • A strong team player with the dexterity to support colleagues and clients globally
  • Inquisitive with the ability to use own initiative to solve problems in a methodical manner
  • An excellent communicator who knows how to motivate and get the very best out of people – make complex look simple
  • Takes a vested interest in delivering new technology and innovation to our client base
  • Highly customer service orientated, and solution focused with the ability to anticipate client needs
  • Highly organised and efficient individual with methodical approach to problem solving and a keen eye for detail
  • Clear presenter, able to articulate key messages to a diverse audience 
  • Knowledge of Sabre GDS is preferable but not essential

GDS Required

Sabre,   GDS Knowledge  

State

IL

Email

gayle@ptcptt.com

Minimum Travel Experience Required

3-5