Corporate Travel - Team Leader

  • Personnel Travel Consultants
  • New York, NY 10158, USA
  • Jun 25, 2019
Full time Corporate On Site Corporate Travel Agent Corporate Travel Management Customer Service International Corporate Agent Sabre Specialist Senior International Travel Agent Travel Manager VIP Corporate Agent Manager Travel Technology Travel Industry

Job Description

Corporate Travel – Team Leader – hands on position – located in New York City

 

Hands on - Team Leader’s goal is to provide leadership to manage an on-site and virtual team to meet and exceed client expectations. problem solving, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion.

 

  • Act as a liaison between travel advisors, company management and the client maintaining open communication, and ensuring that all service issues are addressed and resolved in a timely manner.
  • Mentor and develop the team so they deliver white glove service to all clients
  • Provide high-end corporate travel services for high volume, fast-paced accounts including hotel, airline, rail, rental cars and transfers/car service
  • Use preferred partner relationships for best availability, rates, and additional benefits to ensure maximum access and highest service levels for clients

 

  • Coordinate team schedules ensuring that the department has proper coverage and each team member adheres to the schedule,
  • Ensure that each team member attends at least 2-4 quarterly training opportunities (Preferred Vendor related, GDS, etc.) Ensure that corporate is always represented at open forums and at POA.
  • Monitor performance. Review productivity reports and ensure performance on sales, bookings, and quality to identify areas of improvement for each team member.
  • Analyze and evaluate processes in order to identify cost reducing opportunities and to recommend appropriate solutions.
  • Promote Company’s core value and mission statement.

 

  • Ensure that auto-ticketing parameters are up to date with service fee structure and agent IDs (in coordination with company technology team).
  • Ensure that all advisors follow all standard operating procedures.
  • Ensure monthly fees such as CCRA, web reporting, etc. are charged and invoiced.

 

  • Proficiency on Sabre GDS a must.
  • Ability to work well under stress and with tight deadlines.
  • Ability to communicate clearly and professionally with clients, supervisors and co-workers both verbally and in writing.
  • Must be proactive with an ability to work independently and in a team with direction from a manager.
  • Strong organizational skills required to maintain up to date and accurate records and client correspondence.
  • 7+ years of experience as a travel advisor necessary.
  • 3+ years of supervisory experience required

GDS Required

Sabre  

State

NY

Email

gayle@ptcptt.com

Minimum Travel Experience Required

5-10

Manage Others?

Yes