Travel Leaders Group

Travel Leaders Group is a unified collection of premium brands that empowers our international community of luxury, leisure and corporate travel advisors to create unique travel experiences for their clients through the world’s leading travel companies.

Travel Leaders Group Remote
Aug 12, 2019
Full time
Offer best in class travel consultation to Travel Leaders clients. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed. Service inbound corporate travel requests. Delivery extraordinary customer service to all Travel Leaders clients. Greet all clients with enthusiasm. Provide consultative service to travelers and travel arrangers throughout the booking process. Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed. Secure the lowest air/car/hotel rates available at time of booking. Utilization of client and Travel Leaders negotiated programs when applicable. Utilize GDS low fare search capabilities. Maintain goal expectations in the following areas: Productivity – measured by transactions per day. Quality – minimal customer service issues. Customer experience – measured through call monitoring performance   Leadership Abilities: Has strong understanding of own skill set and development opportunities Demonstrates exceptional team work Proactively offers support when ability matches need Acts as a leader among peers Thanks peers, for support they have provided Consistently demonstrates master of the guiding principles in daily work habits Ability to provide constructive feedback to peers and leaders when appropriate Ability to handle most difficult situations May seek minimal guidance, but generally has solution at hand Able to support peers in decision making Knows when to escalate to a supervisor Strong understanding of key TLC initiatives and employs strong change management skills consistently 5 years’ travel selling experience 5+ years’ customer service experience, preferably in the travel industry Exceptional/above & beyond, proactive customer service approach Fluent in Spanish and English language strongly preferred Ability to work between the hours of 10am-7pm EST required Excellent travel industry knowledge Mastery in WorldSpan GDS, with experience in multiple GDS’ GDS formats, short cuts, enhancements, pricing. Corporate travel experience required Expert in international travel bookings and process Experienced handling of multiple accounts Exceptional communication skills both written and oral Embrace change, adaptable, viewed as a leader
Travel Leaders Group Remote
Aug 02, 2019
Full time
Offer best in class travel consultation to Travel Leaders clients.  Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed. Service inbound corporate and government travel requests.   Delivery extraordinary customer service to all travel leaders clients. Greet all clients with enthusiasm. Provide consultative service to travelers and travel arrangers throughout the booking process. Complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed. Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.   Secure the lowest air/car/hotel rates available at time of booking. Utilization of client and Travel Leaders negotiated programs when applicable. Utilize GDS low fare search capabilities.   Maintain goal expectations in the following areas: Productivity – measured by transactions per day. Quality – minimal customer service issues. Customer experience – measured through call monitoring performance. 5 years’ travel selling experience 5+ years’ customer service experience, preferably in the travel industry Exceptional/above & beyond, proactive customer service approach Excellent travel industry knowledge Mastery in Apollo GDS, with experience in multiple GDS’ GDS formats, short cuts, enhancements, pricing, Smartpoint. Corporate travel experience required Expert in international travel bookings and process Experienced handling of multiple accounts Exceptional communication skills both written and oral Embrace change, adaptable, viewed as a leader   Leadership Abilities: Has a strong understanding of own skillset and development opportunities Strong understanding of key TLC initiatives and employs strong change management skills consistently Demonstrates exceptional team work Proactively offers support when ability matches need Acts as a leader among peers Thank peers for the support they have provided Consistently demonstrates master of the guiding principles in daily work habits Ability to provide constructive feedback to peers and leaders when appropriate Ability to handle the most difficult situations May seek minimal guidance, but generally has a solution at hand Able to support peers in decision making Knows when to escalate to a supervisor
Travel Leaders Group 11111 Santa Monica Blvd, Los Angeles, CA, USA
Aug 01, 2019
Full time
All Star Travel Group delivers highly-personalized services for the multitude of concierge and travel demands of its elite clientele, all of whom require immediate responsiveness, fully-researched proposals tailored to their individualized preferences and services that are delivered flawlessly at all times. All Star Travel Group is seeking a seasoned Leisure Operations Supervisor. The Los Angeles-based agency caters to an extremely elite clientele, most of whom are some of the biggest names in the entertainment industry, to create the ultimate in bespoke luxury travel experiences. As such, the ideal candidate with possess solid and specialized knowledge of luxury hotels, destinations, tour operators/DMC’s and relevant contacts worldwide. This is a client-facing role, and as such, candidates should be able to converse eloquently and confidently with a wide variety of strong personalities. We are located in West LA. We have a huge panoramic view of Santa Monica. We have a very diverse office with lots of age groups and fun personalities! Come Join our growing team! Responsibilities: Must have advanced skills using the Sabre reservations system to book air, car and hotel, and for invoicing and ticketing also in Sabre. Be adept at using the internet to research destinations, accommodations, travel advisories, reviews and costs in order to best meet customers’ travel objectives. Must be experienced with the delicate hand holding of dealing with High Profile VIPs, and have the confidence to guide them towards making the right choices for their trips. Must possess extensive knowledge of fine hotels and resorts the world over, ranging from the major big cities to smaller exclusive destinations, favored by a high net-worth clientele. Must be able to prioritize daily tasks to achieve timely completion of all travel arrangements including ticketing, invoicing and accounting related to the same. Will handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the interest of customers and the agency. Qualifications: Minimum 5 years recent experience as a full-time travel agent, booking domestic and international travel in Sabre, using public and private carriers. Must be familiar with travel industry standard references, electronic and printed, as needed for the effective and timely completion of all work. 5 years minimum  recent  experience booking Tickets in NATIVE Sabre.
Travel Leaders Group 11111 Santa Monica Blvd, Los Angeles, CA, USA
Aug 01, 2019
Full time
All Star Travel Group delivers highly-personalized services for the multitude of concierge and travel demands of its elite clientele, all of whom require immediate responsiveness, fully-researched proposals tailored to their individualized preferences and services that are delivered flawlessly at all times. All Star Travel Group is seeking an experienced Leisure Travel Specialist. The Los Angeles-based agency caters to an extremely elite clientele, most of whom are some of the biggest names in the entertainment industry, to create the ultimate in bespoke luxury travel experiences. As such, the ideal candidate with possess solid and specialized knowledge of luxury hotels, destinations, tour operators/DMC’s and relevant contacts worldwide. This is a client-facing role, and as such, candidates should be able to converse eloquently and confidently with a wide variety of strong personalities. We are located in West LA. We have a huge panoramic view of Santa Monica. We have a very diverse office with lots of age groups and fun personalities! Come join our growing team! Responsibilities: Must have advanced skills using the Sabre reservations system to book air, car and hotel, and for invoicing and ticketing also in Sabre. Be adept at using the internet to research destinations, accommodations, travel advisories, reviews and costs in order to best meet customers’ travel objectives. Must be experienced with the delicate hand holding of dealing with High Profile VIPs, and have the confidence to guide them towards making the right choices for their trips. Must possess extensive knowledge of fine hotels and resorts the world over, ranging from the major big cities to smaller exclusive destinations, favored by a high net-worth clientele. Must be able to prioritize daily tasks to achieve timely completion of all travel arrangements including ticketing, invoicing and accounting related to the same. Will handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the interest of customers and the agency. Qualifications: Minimum 5 year recent experience as a full-time travel agent, booking domestic and international travel in Sabre, using public and private carriers. Must be familiar with travel industry standard references, electronic and printed, as needed for the effective and timely completion of all work. 5 year minimum  recent  experience booking Tickets in NATIVE Sabre
Travel Leaders Group Pensacola, FL, USA
Aug 01, 2019
Full time
Travel Leaders Leisure Group is currently searching for a Leisure Agent to join our team in Pensacola, FL.  The role will sell  cruise and land vacations by providing exceptional customer service to Travel Leaders Leisure Group clients. Sales expertise, attention to detail along with strong product and industry knowledge are mandatory.  Continually promote to clients and prospects new opportunities, respond to client issues and adapt policies to meet their needs. Staying well-informed of industry changes and client desires is both challenging and rewarding. Responsibilities Provide exceptional customer service resulting in repeat business and referrals. Meet or exceed annual sales revenue target. Increase sales through developing and maintaining a network of clients and anticipating their needs. Build and maintain strong client relationships (new and existing). Provide cruise line, destination, and itinerary recommendations to clients. Consult with clients on various insurance, hotel, and other ancillary options. Address client issues and concerns. Represent the company professionally by offering competent advice and working directly with vendors to resolve issues. Respond quickly and proactively to client requests. Follow company procedures in areas of customer service, booking systems, documentation, pricing, insurance, invoicing, etc. Provide input in company strategy and sales direction. Demonstrate sound judgment in actions relating to overall sales revenue,including but not limited to client gifts and amenities. Perform client communications (electronic/phone/U.S mail) with various sales campaigns . Communicate to Sales and Support teams all pending issues, client requests and items that may need attention while out of the office. Participate in other duties and projects as assigned by Director of Leisure. Qualifications College degree or Travel School preferred Minimum 2 years of experience in servicing premium travel clientele Extensive travel a plus Proven customer service and sales skills, proactive with clients Critical thinking skills to resolve customer issues Ability to recognize when management involvement is necessary Proven ability to promote and market to clients Proven ability to foster and value client and team relationships Excellent written, verbal and interpersonal communication skills Outstanding organizational skills and attention to detail-including multitasking Ability to work under pressure while maintaining a high level of accuracy Travel Industry knowledge including worldwide destinations and premium cruise and tour suppliers Proficient in industry technology Knowledge of word, excel and outlook