Travel Leaders Group

Travel Leaders Group is a unified collection of premium brands that empowers our international community of luxury, leisure and corporate travel advisors to create unique travel experiences for their clients through the world’s leading travel companies.

Travel Leaders Group Remote
Nov 07, 2019
Full time
Offer best in class travel consultation to Travel Leaders clients.  Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed. Service inbound corporate and government travel requests.   Delivery extraordinary customer service to all travel leaders clients. Greet all clients with enthusiasm. Provide consultative service to travelers and travel arrangers throughout the booking process. Complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed. Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.   Secure the lowest air/car/hotel rates available at time of booking. Utilization of client and Travel Leaders negotiated programs when applicable. Utilize GDS low fare search capabilities.   Maintain goal expectations in the following areas: Productivity – measured by transactions per day. Quality – minimal customer service issues. Customer experience – measured through call monitoring performance. 5 years’ travel selling experience 5+ years’ customer service experience, preferably in the travel industry Exceptional/above & beyond, proactive customer service approach Excellent travel industry knowledge Mastery in Apollo GDS, with experience in multiple GDS’ GDS formats, short cuts, enhancements, pricing, Smartpoint. Corporate travel experience required Expert in international travel bookings and process Experienced handling of multiple accounts Exceptional communication skills both written and oral Embrace change, adaptable, viewed as a leader   Leadership Abilities: Has a strong understanding of own skillset and development opportunities Strong understanding of key TLC initiatives and employs strong change management skills consistently Demonstrates exceptional team work Proactively offers support when ability matches need Acts as a leader among peers Thank peers for the support they have provided Consistently demonstrates master of the guiding principles in daily work habits Ability to provide constructive feedback to peers and leaders when appropriate Ability to handle the most difficult situations May seek minimal guidance, but generally has a solution at hand Able to support peers in decision making Knows when to escalate to a supervisor
Travel Leaders Group Remote
Oct 29, 2019
Full time
Travel Leaders Group ( www.travelleadersgroup.com ) is transforming travel with a commitment to our vacation and business travel clients through our progressive approach toward each unique travel experience. Having already assisted millions of travelers, Travel Leaders Group manages leisure, business and franchise travel operations under a variety of diversified divisions and brands. With over 7,000 agency locations, Travel Leaders Group ranks as one of the industry’s largest traditional travel agency companies. The Travel Advisor will be responsible for supporting all components of the APEX program.  Advisors will consult and make travel recommendations for their customer, which will include The Travel Collection benefits, when applicable. The APEX department is designed to provide extraordinary service to The Travel Collection customer population. Responsibilities include, but are not limited to: Booking travel, resolving customer service issues, enrolling customers into The Travel Collection and be proficient with the APEX tools. The advisor must be savy with technology. This department will book air using SABRE GDS and cruise/tour packages. Responsibilities Travel Advisor: Complete and remain up to date on all APEX and American Express training. Clear understanding of how each of the APEX tools work – Agent Universe, Portal and AMEX PWP redemption tool. Provide outstanding customer service by consulting with customers on their travel requests. Book TheTravel Collection benefits in order to increase transactions and support our suppliers. Knowledgeable with AMEX card benefits. Be able to explain benefits to customers, refer cards and enroll customers in the APEX Portal. Log calls and track reasons why customer contacted The Travel Collection team. Support marketing emails by tracking calls and providing customer feedback. Understand definition of General and Priority complaints. Coordinate any customer service complaints with the APEX Help Desk. Liaise with vendors (air/car/hotel/cruise/tour) as required. Meet with Operations Director on a weekly basis to review stats and trends. Share customer feedback that will help build the program. Understand all aspects of the APEX program. Refer leads. Use of Email, Phone, Chat, Text, Skype, APEX tools and ADP. Qualifications 5+ years’ experience in the travel industry. Sabre GDS required (open to strong candidates with WSPN or Apollo who are willing to convert to SABRE). Strong international booking experience that includes geography, passports and visa. Cruise/Tour booking experience. Being an expert with other leisure travel destinations or planning is a plus. Excellent written and verbal skills. Excellent customer service skills. Strong attention to detail. Microsoft office skills helpful (word, excel) Customer Service Abilities: Has strong understanding of own skill set and development opportunities. Demonstrates exceptional team work Proactively offers to work with team members to cover open shifts; manage time off. Excellent attendance and on time to work. Acts as a leader among peers. Thanks peers for support they have provided. Ability to provide constructive feedback to agents, peers and leaders when appropriate. Ability to handle very difficult situations. May seek minimal guidance, but generally has solution at hand. Thinks creatively to find best/appropriate solution to difficult problems. Able to support peers in decision making. Knows when to escalate to a leader. Strong understanding of key APEX initiatives and employs strong change management skills consistently. Willing to embrace all the tools that support APEX. Meet service levels for phone, email and CHAT.
Travel Leaders Group Remote
Oct 14, 2019
Full time
Overview   We are excited to announce that we are offering a sign-on bonus opportunity with this role; 50% at 3 months and 50% at 6 months provided deliverables are met. Offer best in class travel consultation to Travel Leaders clients as part of our after-hours service team.  This position is full time, and requires some flexibility in schedule. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed. Responsibi lities: ·         Service inbound corporate and government travel requests.  ·         Delivery extraordinary customer service to all Travel Leaders clients. ·         Greet all clients with enthusiasm. ·         Provide consultative service to travelers and travel arrangers throughout the booking process. ·         Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed. ·         Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.  ·         Secure the lowest air/car/hotel rates available at time of booking. ·         Utilization of client and Travel Leaders negotiated programs when applicable. ·         Utilize GDS low fare search capabilities.  ·         Service customers in our multi-channel support environment ·         Telephonic, Chat, Email  ·         Maintain goal expectations in the following areas: ·         Productivity – measured by transactions per day. ·         Quality – minimal customer service issues. ·         Customer experience – measured through call monitoring performance. Requirements: ·         5 years’ travel selling experience ·         5+ years’ customer service experience, preferably in the travel industry o   Exceptional/above & beyond, proactive customer service approach ·         Excellent travel industry knowledge ·         Mastery in Apollo GDS, with experience in Sabre and Worldspan preferred o   GDS formats, short cuts, enhancements, pricing, smartpoint. ·         Flexibility with schedule when required to support business needs ·         Corporate travel experience required ·         Expert in international travel bookings and process ·         Experienced handling of multiple accounts ·         Exceptional communication skills both written and oral ·         Embrace change, adaptable, viewed as a leader   Leadership Abilities: ·         Has strong understanding of own skill set and development opportunities ·         Demonstrates exceptional teamwork  o   Proactively offers support when ability matches need o   Acts as a leader among peers o   Thanks peers for support they have provided ·         Ability to provide constructive feedback to peers and leaders when appropriate ·         Ability to handle most difficult situations o   May seek minimal guidance, but generally has solution at hand o   Able to support peers in decision making o   Knows when to escalate to a supervisor  ·         Strong understanding of key TLC initiatives and employs strong change management skills consistently     **Full-time shifts will be on a bid-basis with seniority based on overall scores on GDS Assessment**