Personnel Travel Consultants

7 job(s) at Personnel Travel Consultants

Personnel Travel Consultants Virtual
Jul 25, 2017
Full time
Corporate Travel Technology - Hybrid Our client is looking for a unique person that combines agent skill set with travel technology.  Technology is something either we have or we don't. Job requires knowledge of corporate travel reservations, trouble shooting. Multi tasking using email/phone/chat etc. Must know ticketing refunds exchanges etc. Company is a 24-7 operation therefore over night hours may be required. 
Personnel Travel Consultants Virtual
Jul 14, 2017
Temp
Personnel Travel Consultants and Temps have been staffing the travel industry for over 27 years. We are a preferred staffing agency by many TMC's, CTD's. We are in need of Temporary Travel Support. (US ONLY)  TEMPORARY CORPORATE TRAVEL SUPPORT -VIRTUAL Requirements: MUST BE CURRENT ON SABRE RED/NATIVE SABRE MUST BE TECHNICALLY SAVVY. KNOWLEDGE OF MID AND BACK OFFICE SYSTEMS AND ADAPTABLE TO NEW TECHNOLOGY. KNOWLEDGE OF GOOGLE DOCS HELPFUL GROUP AND MEETING EXPERIENCE DESIRED. RESUME SHOULD BE JOB CONSISTENT WITH PROVEN ABILITY. (previous references will be checked) "Must be able to Hit the ground running" Must have excellent communication skills both in writing and verbal. 
Personnel Travel Consultants virtual
Jul 06, 2017
Full time
Do you have experenice in Travel Industry Technolgoy?   We are working with a Disrupter TMC that has substantial growth plans to build the next generation of corporate travel management. We are looking for an experienced Travel Technology Specialist. With this great opportunity, you will work to execute internal Sabre scripts, Compleat mid-office routines and technology products for internal and customer requirements – provide testing of the product to ensure accuracy and compatibility, as well as manage installation. The Technology Architect is responsible for the design, development, implementation and support of our technology products and tools. The role requires close collaboration with VP of Operations, Automation and technical teams to produce scripted functions and adoption which will satisfy complex business requirements. Essential Duties and Responsibilities • Gather and document business requirements to ensure the delivered functionality meets the needs of the client, end-user and downstream processes. • Design, develop and test: Sabre scripts, Compleat mid-office routines, Online Booking tool (OBT) customer setup and additional technology products to meet the documented requirements • Recommend best practices for implementation of internal and customer facing technology products as well as script & mid-office routine package deployment. • Collaborate with other teams to ensure proper interfacing with other products and processes while considering downline impact. • Collaborate with Training Department on producing high-quality end-user documentation and training on script, mid-office routines, OBT usability & technology product functionality. • Troubleshoot reported script, mid-office, OBT & technology products issues and communicate applicable resolutions and timelines. • Keep management apprised of any potential roadblocks that could impact agency or customer implementation dates. • Ability to think abstractly, but have logical problem-solving skills • Ability to turn business requirements into developed solutions • Ability to work in a dynamic environment while juggling multiple priorities Qualifications • Must have experience with Concur Compleat • Experience using Eclipse IDE to write Sabre Scripts • Experience with Sabre App development is a plus • Developer toolkit and SRW runtime services to automate aspects of agent workflow is a plus • Good understanding of the development best practices, process and cycle • Effective communication skills (oral, written & presentation) • Ability to travel domestically & internationally on as needed basis • Expert knowledge of Sabre GDS (minimum of 8 -10 years) & in Sabre Scribe script design, development and deployment • Experience with work flow design in the travel industry • Thorough understanding of Sabre Red platform and native Sabre functionality • Ability to convert abstract ideas into functional process • Must be process-driven with a focus on streamlining workflow, increasing efficiency and minimizing GDS hits • Ability to work with minimal supervision 
Personnel Travel Consultants VIRTUAL
Jul 06, 2017
Full time
POSITION IS VIRTUAL HOURS ARE 9-6 PST OR 12-9 EST. PLEASE READ THE DESCRIPTION  IF YOU DO NOT MEET REQUIREMENTS DO NOT APPLY!! Objective:   OUR Client  is seeking a highly experienced full-time agent to be part of its internal Support Services Team. The candidate will be cross-trained in all areas of Support Services including GDS proficiency, overall agent functions, Commissions and Contracts interpretation, ticket auditing, understanding of Debit Memo Process and other special projects. HOURS FOR POSITION ARE 9-6 PST OR 12-9 EST. POSITION IS VIRTUAL  Skills required: Minimum of 10 years of hands-on Sabre GDS knowledge and proficiency. Apollo and WorldSpan a plus. Overall travel industry knowledge and experience Proficiency in international booking, pricing and ticketing functions (including Exchanges, PHIV, Refunds, online booking, etc..) Working knowledge of Airline contracts and commissions Experience in and working knowledge of building and maintaining profiles, Sabre Stars and Sabre Scripts Customer service focused and demonstrate effective Sales techniques   Attentive to detail, conscientious and flexible Effective problem solving skills and willing to take initiative Strong interpersonal communication and relationship building skills Ability to work in a team environment  as well as independently Willingness to learn new functions and enhance existing skills Basic knowledge and understanding of on-line booking systems, e.g. Concur or GetThere MUST BE GOOD WITH PEOPLE Duties:     Provide problem resolution and support to all front line agents  (in-house and independent contractors)  including pricing, ticketing, formats and other related day to day agent functions Monitor and respond to Support Services emails with accurate information, resolution or direction Assist front line agents in company intranet, AxtraWeb, Pay-with-Points and other internal programs   Work behind the scenes with other departments or divisions for trouble shooting or resolution cases      Be involved in other Support Services tasks or projects and deliver quality results  Receptive to training opportunities  Performs other functions as needed and seeks ways to personally add to the overall efficiency of the Support Services team 
Personnel Travel Consultants United States - Virtual - West Coast
Jun 29, 2017
Full time
The Client Solutions Manager is responsible for strategic management of a select portfolio by delivering all core account management components and value-added services. This position also has responsibility for client retention, profitability of the account portfolio, growth and overall customer satisfaction.    This is a virtual opportunity .    Candidates must have a corporate travel management background Location:  US - West Coast ·      Maintains in-depth understanding of client’s and company’s travel supplier contracts; ensures contractual commitments are met.   ·      Uses this knowledge in developing negotiation strategies.   ·      Manages the client’s contract in order to maximize Company’s profits.   ·      Works with SR Director or Vice President to forecast, budget, and analyze the client’s P&L.   ·      Reviews monthly client invoices for accuracy; approves for submission to the client; and ensures timely receipt of payment.    ·      Monitors contract terms and maintaining valid contracts   ·      Participates with the SR Director or Vice President in financial negotiations for value-added services, contract extensions and pricing revisions.    ·      Manages the Re-Bid process for existing clients to include coordination of RFP/RFI process.   ·      Manages the relationship matrix through penetration of the organization and the introduction of Company resources and executives.   ·      Maintains a client retention goal of 99% or higher.     ·      Maintains customer satisfaction rating of 4 for overall customer base.   ·      Manages Customer Survey process and provides analysis and action plan in response to results.    ·      Coordinates all internal resources to ensure the fulfillment of all service components and delivery of value-added services.   ·      Manages client communication and education efforts (i.e., industry/company events, educational seminars, and travel industry trends).   ·      Collaborates with Operations Managers to ensure that all levels of client satisfaction are met.    ·      Identifies opportunities for addition of value-added travel services and increased product sales   ·      Identifies opportunities for growth via domestic or global consolidation   ·      Identifies meetings management opportunities. ·      A minimum of 5 years account management experience in the employ of a large corporate travel management company   .    .     Knowledge and experience in Global Travel Account Management is a plus   ·      Presentation skills for a variety of audience levels and sizes   ·      Proven oral and written communication skills.    ·      Possess strong negotiation skills.    ·      Ability to analyze and evaluate data in order to identify opportunities to reduce costs and to recommend appropriate solutions.   ·      Working knowledge of financial and business models related to travel programs (CRS revenues, overrides, etc.).   ·      Clear understanding of the various industry fee structures available as options (transaction fee, management fee, hybrids).   ·      Ability to consult with external clients in an advisory role in providing alternative solutions.   ·      Problem solving skills: ability to listen, identify the root cause, offer appropriate recommendations, and determine the best resolution.   ·      Knowledge of technical products related industry offerings.   ·      Ability to think strategically in order to create a vision, set direction, lead complex projects to resolution.   ·      Proactively anticipate needs of client and integrate new creative ideas and technology as appropriate.   ·      Ability to effectively manage multiple projects for several clients in a timely and well-organized fashion.   ·      Ability to lead internal team to continue to perform to meet and exceed client expectations.   ·      Ability to maintain positive attitude.  .      Ability  to travel as required by client portfolio   .       You may be asked to participate in a video interview
Personnel Travel Consultants United States - NORTHEAST Virtual
Jun 29, 2017
Full time
DO NOT APPLY IF YOU DO NOT HAVE THE CURRENT EXPERIENCE LISTED BELOW.  Corporate Travel - Travel Operations and Travel Account Management – Current Sabre Experience is required – Publishing, Media & Entertainment Background is strongly preferred -  Location:  Must be based in the Northeast (position is virtual, however visits to Client’s offices are required) Accountable for the tactical operations and functions related to the profitability of the travel office, client retention and consolidation, service delivery for client travel program, and achievement of all company service standards.   This is a corporate travel management position .     Create an environment that provides daily learning experiences to enhance personal and professional development of all travel consultants. Provide Vice President with data as it relates to travel consultant productivity and performance. Ensure the successful orientation of new travel consultants. Effectively monitor operational workflow. Responsible for employee retention, with less than 10% annual turnover. Provide consistent feedback to consultant staff in one-on-one coaching / counseling sessions Work with travel consultants to set mutually beneficial goals to achieve company objectives and client service goals. Provide support (Sabre) and resources to assist travel consultants.  Must be knowledgeable of international fares and ticketing. Ensure quality processes and tools are incorporated into all daily activities. Consistently act as role model, which includes answering calls, making reservations utilizing Sabre and projecting a positive and professional demeanor. Handle accounting issues as it relates to the office. Ensure office is properly staffed at all times.  I.E. breaks and vacations. Manage time off, performance reviews and implementation of Company policies and procedures for travel consultants;   Ensure achievement of predetermined financial and productivity goals: Ensure effective communication of preferred supplier usage in on-site office and to meet with vendors. Manage customer service issues to minimize client payouts Maintain professional working relationship with the clients to ensure quality service: Maintain thorough understanding of competition, marketplace and industry needs to ensure that client is provided with latest information and benefits. Identify vendor opportunities and communicate their possible development and benefits Understand and administer the specifics of client contracts. Ensure all value-added products and services are being executed and are properly documented through GEM program. Report all client service issues to Vice President Operations  and Vice President Account Management College degree preferred A minimum of 10 Years Corporate Travel Experience, and at least 5 years’ experience managing high performing teams.  Experience with Entertainment or Media or Publishing clients is strongly preferred. Proven oral and written communication skills.  Ability to analyze and evaluate data in order to identify opportunities to reduce costs and to recommend appropriate solutions. Outstanding SABRE skills—fully fluent in all aspects of SABRE Clear understanding of the various industry fee structures available as options (transaction fee, management fee, hybrids).
Personnel Travel Consultants New York Metropolitan Area
Jun 15, 2017
Full time
The Manger TMC Services /Operations provides the leadership and management for the daily operations in accordance with established goals, policies and procedures of the Company. Specifically, the Manager will coordinate the efficient and optimal deliver of operational services to all departments, facilities and sites.  Deep knowledge of global TMC practices & marketing opportunities Deep knowledge of travel technology platforms (GDS & OBT’s) Experience with & knowledge of alternate distribution strategies Expert level of knowledge of travel industry mi office platforms & products. (Compleat & iQCX0) Expert experience with TMC sourcing strategies Leadership experience in founding and/or growing an innovative business in the travel industry space Ability to understand & anticipate external partner needs, to think creatively & problem-solve efficiently while adapting to changes in strategy, methodology, and responsibilities Ability to manage multiply priorities, work independently as well as collaboratively to develop strategies, action plans and tactics Ownership for outcomes and results and confidence & accountability to accomplish business goals & results. Excellent communication skills and the ability to articulate goals and objectives at all levels within the organization Strong data and analytical skills Willingness & ability to travel as needed Ability to work with a geographically diverse team