Personnel Travel Consultants

6 job(s) at Personnel Travel Consultants

Personnel Travel Consultants New York, NY, United States
Sep 06, 2017
Full time
* Please Note, Position is for US Citizens or Residents only New York City based agent needed to service many of our most well respected and prestigious accounts.   This may be partially virtual when on-site coverage is not required.  Shifts may be between 9 AM to 9 PM M-F.       Responsibilities:  Complete knowledge of Corporate Travel processes.    Job Requirements:   At least 5 years of experience as a corporate travel agent Strong International and Domestic corporate travel skills Excellent SABRE skills Strong service focus and customer orientation for high end travelers Ability to function in a fast-paced, demanding environment Ability to float to our New York on-site clients when necessary Strong communication and writing skills are required.
Personnel Travel Consultants Tennessee, United States
Sep 06, 2017
Full time
* Please Note, Position is for US Citizens or Residents only Primary Objective of Position The primary purpose of this position is to solicit corporate travel business and humanitarian travel organizations and to oversee an assigned segment of business travel accounts.  The incumbent will solicit business opportunities from local and national organizations who have 200+ employees, have extensive international travel, and who may already be outsourcing their business travel program to a professional business travel service provider. The incumbent will also partner internally with Division Team Leaders to implement new business, analyze travel management data, and maintain ongoing communication with assigned clients to ensure strong relationships. This position entails multi-directional communication.   Major Areas of Responsibility      Acquisition of new clients through cold calling, marketing, social media, trade shows and networking Sales cycle from prospect up to contract signature in accordance with proper close ratios and sales goals Manage a prospect pipeline to reach sales objectives through daily, weekly and monthly goals Translate client needs into qualitative service offer, defining strategies to acquire the client Taking lead in local/national bids, preparing presentation documents Preparing and delivering RFP documents Manage the pricing in accordance with the agency President Travelling to clients’ premises (when required) Internal relay with operations and other sales/account management staff during sales process Knowledge of technologies in industry, competitors and internal Managing portfolio in our CRM database   New account implementation Thorough and clear understanding of company and client objectives, directs/participates in the development of implementation plans for each client to lay the foundation for servicing current accounts and growing additional business within the assigned accounts. Serve as liaison between operations, reporting, accounting, division team leaders and Safe Harbors President (when applicable) in integrating new accounts. Define and communicate with targeted points of contacts within company including President, CFO/Controller, Human Resources, Travel Manager, etc. Prepares Agreements managing the process through to signing Create Valued Relationships Develop annual business plan and budget to support client objectives and increase  service penetration. Meet on a pre-determined basis with key clients to create and maintain relationships and monitor customer service/client satisfaction levels. In coordination with Team Leaders, deliver all crisis management communication to client company management and travelers. Record, track and report resolution of client service issues in cooperation with corporate team leader using company database system. Provide data to clients during scheduled meetings. Develop and maintain a strong relationship with preferred vendors to ensure assistance in resolving problems and to ensure preferred rate/commission/benefits treatment. Provide client specific product demonstrations – ensuring that the client is able to utilize available technology to their best advantage. All account administrators need to be trained. Continue post-implementation initiatives including best practices (on-going) training, annual client satisfaction surveys and new product line introductions/training. Work with our airline, car and hotel partners along with client to negotiate contract discounts. Understand further clients’ needs and trends with current automation. Can our existing technology programs provide the appropriate solutions or do we need to seek other resources? Make recommendations to Safe Harbors Team Leaders and management if additional technologies or process need to be reviewed. Recommend products and Return on Investment. Respond to Request for Proposals (RFP) from client assigned accounts as required using collected travel data and financial analysis. Understand competitive forces within assigned clients. Prepares Agreement revisions and manage the process through to signing. Maintain Client Service and Service Level Agreements and upload in company shared directory and with CRM database. Maintain and update client information in CRM database. Support President/CEO in Sales/Marketing efforts when necessary.   Client Performance Examine on a pre-determined basis, the management reporting data, client travel patterns and policy to identify savings. Document and recommend process, savings, or program improvement opportunities via regular program reviews (post-program, quarterly or annually based on client size & scope) and which highlight the value  delivered to the client. Assist in determining the ongoing data management needs of the client and work with the relevant department to ensure those needs are being met. Monitor client performance as compared to expected performance levels based upon client contracts. Follow up with client and vendors to address any significant variances from the expectation. Achieve pre-established retention, revenue (renewal & up-selling), profitability, and satisfaction goals annually. Develop a Profit and Loss Statement for all applicable accounts and make recommendations to Safe Harbors Team Leaders   Knowledge and Skill Required Ability to work under pressure, self-motivated, sales driven and a team player Professional manner Excellent presentation and communication skills Assertive Initiative taker and creative Decision Making Problem solving skills Excellent customer service/relationship skills Superior MS Office skills Working knowledge of relevant social media platforms (e.g., LinkedIn, Facebook, Twitter, YouTube) Negotiation Skills Project Management Three years of relevant commercial experience as a business developer Minimum three years’ experience working in a meetings and incentive management role and the ability to work in partnership with a Corporate client base Ability to travel as required S./B.A. degree or equivalent experience *Five + years corporate travel experience *Extensive knowledge of the airline industry including GDS Systems *Two plus years account management experience   * Helpful but not essential   Key Competencies required:   Focus on the Customer - Fosters a customer-centered environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer. Listen 75% of the time while speaking 25%. Must be a consultant. Influences and Engages others: Presents a compelling case for ideas, and inspires others to excel through personal commitment to a common vision or goal. Be a trusted consultant. Persuasive-Selling: Actively focusing on selling, up-selling and using appropriate behaviors that influence, convince and persuade others to buy-in and commit to ideas and recommendations. Consultant! Persistence: Taking an approach to selling, negotiations, conversations and projects that demonstrate determination and commitment to achieve success.  Acumen:  Actively pursues and maintains up to date knowledge of  ’s products, services, systems, tools, processes and strategies combined with industry standards and products. Drive for Results: Demonstrates and fosters a sense of urgency, persistence, and accountability to take the actions required to achieve results. Demonstrate Commitment:  Model energy and optimism under trying circumstances, continuously stretch oneself to grow, adapt and meet new demands, navigate new situations and improve results. Foster Open Communication:  Communicate effectively through active listening and skillful expression of own points of view, keep people informed, and promote an environment in which people communicate honestly, respectfully, and openly.
Personnel Travel Consultants New York, NY, United States
Sep 06, 2017
Full time
* Please Note, Position is for US Citizens or Residents only The Account Manager is responsible for strategic management of a select portfolio by delivering all core account management components and value-added services. This position also has responsibility for client retention, profitability of the account portfolio, growth and overall customer satisfaction.   This is a virtual opportunity.    Candidates must live in New England or New York.   Only candidates out of a corporate travel management background will be considered. Scope: Manages an account base with coaching and direction from Senior Director or Vice President. REPORTING & WORKING RELATIONSHIPS: Reports to the Vice President. Collaborates with Operations Managers in assessing the service configuration of accounts Serves as business owner and interacts on a regular basis with clients’ travel managers, executive directors, and senior managers of divisions. Participates in best and final sales presentations as determined by management. Works with Finance in preparing and ensuring the accuracy of client monthly statements Manages the individual client profitability and impact to the company.   Responsibilities: Strategic Business Planning Develops, implements and manages a Strategic Business Plan which includes: Engaging the client in identifying mutual program goals; Consistently demonstrating ’s value to the customer; Determines technology needs and collaborates internally to proactively deliver available technology products; Proactively managing and fulfilling our contractual goals with the client; Evaluating and revising the Business Plan to address performance goals. Collaborating with the Operations Managers in developing Operational Effectiveness and Service enhancement sections of the Business Plan; Review and analyze client data and present strategic recommendations on an ongoing basis Identifies opportunities for addition of value-added travel services and increased product sales Identifies opportunities for growth via domestic or global consolidation Identifies meetings management opportunities.   Qualifications: College degree preferred A minimum of 5 years account management experience in the employ of a large corporate travel management company   Knowledge and experience in Global Travel Account Management required Presentation skills for a variety of audience levels and sizes (2 to 200 people). Ability to consult with external clients in an advisory role in providing alternative solutions. Problem solving skills: ability to listen, identify the root cause, offer appropriate recommendations, and determine the best resolution. Knowledge of technical products related industry offerings. Ability to think strategically in order to create a vision, set direction, lead complex projects to resolution. Proactively anticipate needs of client and integrate new creative ideas and technology as appropriate. Ability to effectively manage multiple projects for several clients in a timely and well-organized fashion.
Personnel Travel Consultants Delray Beach, FL, United States
Sep 06, 2017
Full time
* Please Note, Position is for US Citizens or Residents only The Business Development & Partner Care Specialist leads innovative account management & business development strategies under the direction of the Director of Business Development & Partner Care. The key mission is on increasing revenue and market place penetration by deepening client relationships with current and prospective members. Additionally, to be successful in this mission the successful candidate will be required to create, execute and document detailed account management and partner care plans focusing on a consultative relationship approach that employs innovative solutions by gaining a strong understanding of the external market, and in-depth knowledge of the value proposition. Overview: Increasing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to add value and revenue to the customer. Contributing to Sales & Partner Care efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving premium revenue. Business Development & Partner Care Specialist will specifically focus on selling consulting and strategic travel management solutions and engagements. In this key role, you must feel comfortable to be able to ‘get under the skin’ of individual clients and understand their unique individual needs, motivations and ‘hot buttons’, in order to develop customized customer focused solutions. Continually researching the marketplace and competitor products and services to highlight the value that distinguishes products Creating and leading business planning, executive, quarterly and annual reviews. Provide overall support to the Director of Business Development & Partner Care and members of the executive team, as needed Retrieve and analyze data from multiple systems for trends and exceptions and determine course of action Identify systems and process barriers and generate ideas for improvement Improve product marketability and revenues by researching, identifying and capitalizing on market opportunities and strengthening product marketing programs, including collateral Provide information by collecting, analyzing, and summarizing market data and trends Work collaboratively with internal departments in the planning and analysis of requirements, system changes or enhancements Regularly update job knowledge by participating in educational / training opportunities; reading professional publications; maintaining personal networks, continual industry knowledge by embracing familiarity with the latest developments in the field; tracking emerging trends in the industry Superior communication skills – high quality written, verbal, presentation, listening, negotiation skills Complex problem-solving skills – must be prepared to think creatively, strategically & out of the box Collaborate to pool expertise and provide comprehensive answers to drive revenue Strong analytic, communication, presentation and interpersonal skills Demonstrated ability to interact comfortably and effectively with all levels of internal and external customers Must be flexible and able to handle changing priorities with minimal supervision Ability to meet deadlines, service level commitments, and handle multiple tasks Strong working knowledge of Microsoft Word/Excel/PowerPoint/Outlook required Customer Service concepts – understanding the customer Relationship Building Skills Project management Experience Expert communication skills both verbally and written Strong project management skills   Requirements Education: Bachelor’s degree preferred in marketing, communications, public relations, business administration, hospitality or similar fields.
Personnel Travel Consultants Virtual
Aug 16, 2017
Full time
Position Overview: This position is responsible for the development, oversight, and maintenance of the Travel Mid-Office technology, Compleat, from a technical capacity.   Support GDS systems with any technical support needed for efficiencies.  This position will also assist the Implementations team with OBT roll-outs as needed.    Responsibilities :  Design, develop, test, implement, document, and maintain programming requests for  Compleat across all GDS’s utilized Process development steps needed to correct issues with Compleat Maintain and update Compleat as needed Adhere to best practices to ensure coding consistency Perform comprehensive testing on programming and validate programming logic Collaborate with Quality Assurance Team and Business Managers to optimize use and efficiency of Travel Technology Partner with Business managers in Sales and Reservations to identify and problem solve GDS /Compleat issues. Continuously evaluate the quality, efficiency and effectiveness of Compleat and its’ integration in the total Company technology platforms utilized with the goal of increasing agent productivity, decreasing errors and supporting industry requirements Train staff according to Compleat usage needs Support staff with GDS technology, as in Sabre Scripts needed for efficiencies; new Sabre Profiles – review, recommend, implement, etc. Provide back-up support to the Implementations team in rolling out the OBT products to clients Provide general technical support to the Travel Technology platforms utilized by BTM   Required Skills / Years of Experience / Education Experience: 5+ years of related experience in the travel field with an emphasis on Compleat General experience in Travel technology Preferred Education: Master of Business Administration (MBA) Minimum education: Bachelor degree in job relevant field Strong analytical skills and ability to learn quickly Excellent verbal and written communication skills. Ability to problem solve and recognize opportunities Excellent project management skills; ability to multi-task Self-motivation Workingknowledge of the GDS systems and integration points to Compleat Knowledge of online booking tools, specifically Concur and Get There Knowledge of Expense management platforms, specifically Concur and Nexonia
Personnel Travel Consultants Florida, United States
Aug 16, 2017
Full time
Position Overview: This position is responsible for the development, oversight, and maintenance of the Travel Mid-Office technology, Compleat, from a technical capacity.   Support GDS systems with any technical support needed for efficiencies.  This position will also assist the Implementations team with OBT roll-outs as needed.    Responsibilities :  Design, develop, test, implement, document, and maintain programming requests for  Compleat across all GDS’s utilized Process development steps needed to correct issues with Compleat Maintain and update Compleat as needed Adhere to best practices to ensure coding consistency Perform comprehensive testing on programming and validate programming logic Collaborate with Quality Assurance Team and Business Managers to optimize use and efficiency of Travel Technology Partner with Business managers in Sales and Reservations to identify and problem solve GDS /Compleat issues. Continuously evaluate the quality, efficiency and effectiveness of Compleat and its’ integration in the total Company technology platforms utilized with the goal of increasing agent productivity, decreasing errors and supporting industry requirements Train staff according to Compleat usage needs Support staff with GDS technology, as in Sabre Scripts needed for efficiencies; new Sabre Profiles – review, recommend, implement, etc. Provide back-up support to the Implementations team in rolling out the OBT products to clients Provide general technical support to the Travel Technology platforms utilized by BTM   Required Skills / Years of Experience / Education Experience: 5+ years of related experience in the travel field with an emphasis on Compleat General experience in Travel technology Preferred Education: Master of Business Administration (MBA) Minimum education: Bachelor degree in job relevant field Strong analytical skills and ability to learn quickly Excellent verbal and written communication skills. Ability to problem solve and recognize opportunities Excellent project management skills; ability to multi-task Self-motivation Workingknowledge of the GDS systems and integration points to Compleat Knowledge of online booking tools, specifically Concur and Get There Knowledge of Expense management platforms, specifically Concur and Nexonia