What we do;

Kognitiv is paving the way for the next era in B2B collaborative commerce - enabling consumer and hospitality brands to engage deeply and securely with their customer base. Brands can collaborate with suppliers and value-added partners, providing customers with personalized experiences.

We have created new distribution applications designed on the principles of effective commerce: value discovery, collaboration, trade and personalization. The network uses machine learning and distributed applications to analyse consumer behaviour data and identify profitable opportunities for brands and partners to leverage.

These opportunities are packaged and marketed to consumers through complete programs, backed by Kognitiv’s technology resources, applications, and expertise.

Kognitiv Mississauga, ON, Canada
Nov 12, 2019
Full time
About the role: We have an exciting opportunity for a dynamic, hands on and analytical person to join our team in the role as   Global Call Centre Director (Sales) , here at Kognitiv. Working alongside a global team with offices in Austria, US, Hong Kong and the UK you will take the initiative and be the driving force behind our call centre’s productivity and the customer's experience.  The objective of the role is to ensure that all call centre staff are appropriately scheduled, trained, spending their time effectively and helping our customers consistently in a way that "wows" them. In doing so, you will help the team increase sales, reduce costs, improve the team’s efficiency as well as ensuring that the phenomenally high level of service remains intact! You will be part of driving efficiencies through technology - helping drive process improvement. Areas of responsibility will include (but not be limited to): Enable and motivate team members to deliver exceptional consumer experiences through ongoing support, development, empowerment and positive reinforcement. Review short- and long-term staffing plans to drive strategic focus of annual planning, quarterly forecasting and daily service level goals. Coach the team to ensure the quality of the consumer experience meets the appropriate standard and fosters problem solving and critical thinking. Gain insights from data by developing reports, metrics, and KPIs. Lead improvement initiatives to ensure goals are met. Lead by example in driving a culture of client centricity and ensure that the call centre is managing day to day activities appropriately to create the best employee and client experience possible. Manage performance standards and conducting staff evaluations. Ensure continuous improvement of the consumer experience by investigating and addressing root causes in a way that benefits the consumer and the business. Work closely with executive management team to ensure effective inter-departmental communication. Facilitate positive and proactive operations by developing relations with other departmental groups and key stakeholders. Improve the operational systems, processes and policies in our call center - specifically, support better management reporting, information flow and management, business process and organizational planning. Ensure compliance with the company's policies while maintaining the highest level of customer satisfaction. Who Are You?  To be successful in this role, we are looking for someone who is organized, detail oriented, and brings great travel call centre experience to the role! You will be flexible and adapt well to change in a rapidly growing company. Communication and collaboration are key for you and your ability to navigate ambiguity as well as maintaining strong relationships cross-departmentally (and geographically) is second to none. You are data driven and thrive on getting to the bottom of what needs to be done to enable and optimise an efficient, high performing and passionate team. Travel call centre experience is mandatory Min 5 years of experience and proven success developing and managing a high-performance travel call center/customer service team(s), preferably within an environment with a large volume of incoming calls Extensive experience with travel call center infrastructure Ability to use data and analysis to drive decision making Ability to connect with staff at all levels and provide hands on enthusiastic leadership to effectively manage change Experience leading front-line teams with a minimum of 50+ travel agents Ability to set strategy and follow through on tactical implementation and execution of initiatives Must demonstrate leadership, judgment, and ability to resolve complex situations with employees through impressive coaching skills We are a passionate, innovative organization with 247 employees globally and we are looking for exceptional people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role; get in touch! Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need.   We always welcome international candidates to apply providing they are eligible to work and live in Canada. 
Kognitiv Remote (Greater Toronto Area, ON, Canada)
Nov 12, 2019
Full time
About us: Kognitiv is paving the way for the next era in B2B collaborative commerce - enabling consumer and hospitality brands to engage deeply and securely with their customer base. Brands can collaborate with suppliers and value-added partners, providing customers with personalized experiences.   About the role: Self-employed – commission-based compensation plan  As we continue to grow – we are now looking to expand our existing Home Based Sales Agent team! As a self-employed Home Based (Sales) Agent, you’re in control ! This means you can tailor your shifts around your private life, ensuring the ultimate work/life balance that suits you and your loved ones. Like our customers, you love the travel industry and you are phenomenal at making our customers feel important. Your desire to deliver the highest possible standard of customer service is what makes you tick and that’s why we want you to join us! Apart from your exceptional Travel Agent background , your passion for unrivalled customer service and your ability to build and nurture customer relationships , we ask that you can work from a location which is free from background noise . This is a full-time Sales Agent role where you can be based from home! (Training and regular visits to the Mississauga office are necessary)   Areas of responsibilities (will include but not be limited to):   Plan, counsel and sell travel services to potential customers Proficient in booking transportation, flights, hotel accommodations, car rentals, tours, and excursions through various supplier channels. Working proficiency in multi system environment. Consult published and computer-based resources for information on departure and arrival times, fares, and hotel ratings and accommodations Sell a full range of preferred supplier products in order to meet and exceed targets Invoice and document client files accurately Action, and execute all necessary requirements to fulfil travel arrangement requests for the client Well versed in travel product, services and suppliers for the Canadian Market Assist in the resolution of client complaints Other duties as assigned Promote additional services to enhance customer travel plans       About you: Bubbly, customer focused and engaging people skills, great at building relationships and rapport over the telephone. TICO certification Strong sales and service skills Pro-active and a can-do approach to problem solving Booking process experience with attention to detail and urgency to meet deadlines Travel Agency, Consolidator, OTA or similar background with a wide knowledge of tour operators and understanding of tailor-made itineraries and cruise preferable. Adaptability to different brands Ability to work well within a team both remote and office based Must be fluent in English with excellent written communication skills A suitable working environment that is free from background noise Must be self-motivated, energetic and flexible, with a commitment to working a variety of shift options Proactive approach with interpersonal skills that complement the ability to listen and communicate Fluency in Portuguese, German and/or French would be highly beneficial  
Kognitiv Mississauga, ON, Canada
Nov 12, 2019
Full time
Please note:  Preference will be given to candidates who are able to work dedicated evening shifts  We are looking for  Travel Sales Agents  to join our growing team in Mississauga! You will be responsible for planning and selling travel services to potential customers as well as actioning and executing all necessary requirements to fulfill travel arrangement requests for the client Our offices are located in Mississauga and you will be sitting with our highly talented and passionate team, ensuring that our customers receive first-class service! What we Do: We are pioneering a new era of collaborative commerce - enabling brands to engage deeply and securely with their customer base in revolutionary ways. We have designed a next-generation marketplace where companies can directly trade their products and services to one another’s audiences. About the Role: Plan, counsel and sell travel services to potential customers Proficient in booking transportation, flights, hotel accommodations, car rentals, tours, and excursions through various supplier channels. Working proficiency in multi system environment. Consult published and computer-based resources for information on departure and arrival times, fares, and hotel ratings and accommodations Sell a full range of preferred supplier products in order to meet and exceed targets Invoice and document client files accurately Action, and execute all necessary requirements to fulfill travel arrangement requests for the client Well versed in travel product, services and suppliers for the Canadian Market Assist in the resolution of client complaints Other duties as assigned Who are you?  TICO CERTIFICATION - is a mandatory requirement  Strong sales and service skills Excellent communication skills (both verbal and written) Strong ability to multi-task in a fast-paced environment Ability to manage conflicting priorities to ensure customer satisfaction levels Ability to work independently and as part of a team in Mississauga location Able to work rotating shifts to cover full hours of operation (including weekends) 2-3 years of Travel Industry experience is an asset Fluency in Portuguese, German and/or French would be highly desirable   Please note: Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada We are a passionate, innovative organization with 247 employees globally and we are looking for exceptional people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role; get in touch! Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need.   We always welcome international candidates to apply providing they are eligible to work and live in Canada.