Direct Travel

1 job(s) at Direct Travel

Direct Travel Chicago, IL, United States
Jul 17, 2017
Full time
**This is a remote/virtual position. We are accepting applications from any US location** Position Overview Provides mid-office development and support for accounts, regions & departments.  Acts as automation specialist & provides maintenance, development and testing. This role reports to Ops Lead, Automation Specialist. Responsibilities Provide scope of incoming request and assess feasibility of request Develop and maintain web services connections to third party software in Compleat midoffice Implement touchless file finishing for accounts on various online booking tools Monitor application: Assess and resolve runtime errors Checking SQL queues / queries Checking machines Trend issues Communicate IT issues with appropriate departments Work scheduled and unscheduled outages to maintain customer satisfaction and ensure application functionality is in place. On-Call support when scheduled Test application releases Participate in scheduled meetings and special projects as assigned Work and manage all requests submitted to Support Mailbox Prioritize workload based upon urgency of requests Ensure all communication to internal and external customers is presented timely and accurately Respond to requests while meeting and maintaining Mid Office SLAs.  Provide weekly department updates to leadership Basic Qualifications 2-4 years’ experience programming in Compleat midoffice tool Ability to thoroughly understand the reservation process and impact to automation on new processes Strong organization skills  -  ability to handle multiple projects and tasks Excellent communication Skills – Verbal and Written required Must be self-motivated and willing to accept change Must take ownership of all assigned tasks and project related assignments Willingness to learn and work with new applications Ability to pay attention to detail Knowledge of 3rd party products  i.e. online booking tools, booking builder 100% proficient in Microsoft Office including: Word, PowerPoint and Excel Must be willing to travel 10-20% Preferred Qualifications College degree preferred