Singles Travel International

2 job(s) at Singles Travel International

Singles Travel International Boca Raton, FL, USA
Nov 15, 2017
Independent Contractor
Do you enjoy helping others to have fun and share in new and exciting adventures?  Our fast-growing company is looking for a travel concierge that will lead life-changing and unique tour/cruise experiences for our upscale single, baby boomer travelers on vacation. Successful candidates will deliver exceptional, detailed and entertaining on-site, travel services for groups of singles from our 20,000-member community.  Proven customer service skills, exceptional attention to detail and creative leadership skills, that exceed all customer expectations are required. Personal Characteristics: * Caring * Energetic, Creative and Fun * Highly Social * Organized, Disciplined and Detailed Oriented * Assertive * Punctual * Perceptive * Able to Follow Direction, Company Vision and Execute Program According to      Company Guidelines * Experienced Working On Site in a Team Environment     Duties and Responsibilities: * Meet and greet warmly, all travelers (members) to break the ice and facilitate social     interaction.  Develop Ice Breaker events for same purpose. * Plan, coordinate and execute daily activity plans, events, games and themes parties   with universal appeal across gender and age groups. * In advance, create STI Daily Program, on your laptop, fill in additional activities   onboard in conjunction with cruise line program, print and deliver to each guest at   dinner each evening. * Promote STI events at every chance, increasing attendance as well as keeping them    informed. * Re-arrange agenda and plan contingencies to handle unpredictable changes    (weather, vendor issues, equipment breakdown, customer illness). * Coordinate with on-location staff (cruise ship, ground excursions with Shore Trips or    other) * Supervise advance set up of dinners, parties, tours and other planned events. * Sell on-site excursions: confirm, change and account for all aspects, including    financial reconciliation. * Facilitate resolution of all customer issues personally and immediately, or with the help      of on-site staff when necessary. * Promote future travel experiences for the company. * Become knowledgeable of trip destinations and provide area familiarization for    customers. * Post daily pictures and comments to Facebook, Twitter, Instagram and other social    media during trips. * Wear company uniform/name tag at all times and promote the company brand in a    professional and positive manner.  * Timely submittal of incident reports, daily summaries, expense reports and trip BLOG.
Singles Travel International Palm Beach Gardens, FL, USA
Nov 15, 2017
Full time
How would you like to be a member of a team that values providing life-changing experiences to it’s members, rewards loyalty and honors your unique contribution and ideas in a growing company?     We are looking for a new travel sakes agent to join our team in a fast growing agency catering to upscale single travelers.  Successful candidates are responsible for providing exceptional delivery of travel services to our 20,000-member community and encouraging participation in community and social media outlets.  Excellent sales skills and customer service orientation is required as you will be responsible for providing quality service, timely and accurate completion of travel arrangements and the sale of value added services. Expertise is required in international and domestic reservations. This position requires the ability to be highly productive in a self-directed work environment.  DESCRIPTION: *Outbound sales activities to include immediate follow up with website leads (bookmarks), contacting members upon return from tour, contacting past clients to offer promotions. *Taking calls and e-reservations from among our 35 annual tours/cruises listed on our website, selling add-ons such as air (issue tickets), hotels, and insurance.  *Collect payment by entering and verifying scheduled services and charges; computing total; obtaining credit card charge, check, or cash.   *Invoicing with complete and accurate details.   *Maintaining all client files including airline seats, updating profiles, answering questions, assisting with web community registration, and any other details related to the file.   *Making reservations and payments to suppliers, meeting payment deadlines, reviewing passenger data from vendor manifests.   *Responding to daily emails (initial inquiries, follow up on bookings, answering questions).   *Handling customer service issues before and after departure in accordance with company policy BENEFITS: Competitive Salary and Performance Incentive (Bonus) Awards Growth Opportunity Travel and Service Discounts 2 Weeks Vacation for Full Time Flex Time Bonus Opportunities Training EXPERIENCE/TECHNICAL SKILL: 3+ years as a leisure travel agent with Sabre, Clientbase, Cruising Power, NCL Agent Portal, Word, Excel Internet, Email, MS Outlook QUALIFICATIONS: You Are a Closer, Travel Logistics, Scheduling, Customer Service, Data Entry Skills, Analyzing Information, Dealing with Complexity, Initiative, General Math Skills, Verbal Communication, Planning, Organized, Detail Oriented, Motivated, Team Oriented *Candidate must possess strong consultative selling skills, decisive and successful problem solving skills, excellent written and verbal communication skills, in addition to strong organizational and prioritizing skills. *The ability to use the Internet effectively to service customer needs and troubleshoot basic computer problems is a must. *The candidate must be self-motivated and demonstrate initiative with a strong commitment to personal goals, objectives, and work ethic. *The ability to work under pressure and effectively multi-task while maintaining professional rapport with customers is essential. Employment eligibility to work with Singles Travel International in the U.S. is required as the company will not pursue visa sponsorship for these positions.