Personnel Travel Consultants United States - NORTHEAST Virtual
Jun 29, 2017Full time
DO NOT APPLY IF YOU DO NOT HAVE THE CURRENT EXPERIENCE LISTED BELOW. Corporate Travel - Travel Operations and Travel Account Management – Current Sabre Experience is required – Publishing, Media & Entertainment Background is strongly preferred - Location: Must be based in the Northeast (position is virtual, however visits to Client’s offices are required) Accountable for the tactical operations and functions related to the profitability of the travel office, client retention and consolidation, service delivery for client travel program, and achievement of all company service standards. This is a corporate travel management position . Create an environment that provides daily learning experiences to enhance personal and professional development of all travel consultants. Provide Vice President with data as it relates to travel consultant productivity and performance. Ensure the successful orientation of new travel consultants. Effectively monitor operational workflow. Responsible for employee retention, with less than 10% annual turnover. Provide consistent feedback to consultant staff in one-on-one coaching / counseling sessions Work with travel consultants to set mutually beneficial goals to achieve company objectives and client service goals. Provide support (Sabre) and resources to assist travel consultants. Must be knowledgeable of international fares and ticketing. Ensure quality processes and tools are incorporated into all daily activities. Consistently act as role model, which includes answering calls, making reservations utilizing Sabre and projecting a positive and professional demeanor. Handle accounting issues as it relates to the office. Ensure office is properly staffed at all times. I.E. breaks and vacations. Manage time off, performance reviews and implementation of Company policies and procedures for travel consultants; Ensure achievement of predetermined financial and productivity goals: Ensure effective communication of preferred supplier usage in on-site office and to meet with vendors. Manage customer service issues to minimize client payouts Maintain professional working relationship with the clients to ensure quality service: Maintain thorough understanding of competition, marketplace and industry needs to ensure that client is provided with latest information and benefits. Identify vendor opportunities and communicate their possible development and benefits Understand and administer the specifics of client contracts. Ensure all value-added products and services are being executed and are properly documented through GEM program. Report all client service issues to Vice President Operations and Vice President Account Management College degree preferred A minimum of 10 Years Corporate Travel Experience, and at least 5 years’ experience managing high performing teams. Experience with Entertainment or Media or Publishing clients is strongly preferred. Proven oral and written communication skills. Ability to analyze and evaluate data in order to identify opportunities to reduce costs and to recommend appropriate solutions. Outstanding SABRE skills—fully fluent in all aspects of SABRE Clear understanding of the various industry fee structures available as options (transaction fee, management fee, hybrids).