Jan 09, 2019
Full time
Travel Agent
Job Description
As a Corporate Travel Agent in our corporate office, you will work closely with the other members of our travel team to ensure that all travel requests are responded to in a friendly and timely manner, and within our travel and entertainment guidelines. The successful candidate should be a self-motivated and organized individual who enjoys working as part of a team in delivering a premium level of service.
This is a virtual position allowing you to work from home
Responsibilities
Confirm lowest logical air, car and hotel reservations according to the our travel policy
Handling all travel requirements including complex domestic and international flight itineraries
To issue, re-issue and perform re-calculations of international and domestic airfares
Sourcing the best and most cost effective worldwide routes booking all flights, hotel and ground
Answering calls and emails from employees in a polite, efficient and professional manner
Maintain thorough knowledge of the Lubrizol reservation process – including quality control and the on-line Concur booking tool process.
Knowledge of international reservation process
Communicate all necessary client requests and/or concerns to supervisor and manager
Provide VIP assistance as needed
Provide outstanding customer service to our employees
Assist with value added projects requested by travel management
Work as part of a team and communicate effectively both internally and externally
Attend and participate in team meetings
Keep abreast of current events and changes in the travel industry
Online reservation fulfillment and ticketing
Other duties as assigned
Requirements
6+ years of corporate travel experience
Expertise with the Galileo/Apollo GDS travel system
Knowledge of Concur on-line booking tool
Experience with complex domestic and international fares
Possess excellent geographical and product knowledge of destinations and suppliers
Proficient in Microsoft Office – Outlook, Excel and Word
Ability to function in a fast-paced, demanding environment
High level analytical skills
Excellent communication and organizational skills
Others:
Benefits, PTO and all other privileges of being a full time employee at Lubrizol.