Job Title
Director of Concierge Tours
Reports To
The Director of Concierge Tours reports directly to the Vice President of Travel
About the World Affairs Council
The World Affairs Council of Philadelphia organizes all the Travel the World trips for the national association of Councils and has been doing so for 35 years. The Council began its extraordinary offering of educational tours with our landmark trip to the People's Republic of China in 1977, when we were among the first Westerners to visit China after the country was re-opened by Deng Xiaoping. Since then, the Council has offered an annual program of tours on every continent including such diverse locations as Uzbekistan, Turkmenistan, and Kazakhstan; Peru and Cuba. Because of our reputation as one of the nation's leading forums, the Council has established connections around the globe that allow us to offer members access that they can't get when traveling alone or on other tours. Council leaders, who can draw on their expertise in the fields of diplomacy, journalism, or academia, accompany some tours as lecturers thereby providing added value to the experience. Philadelphia's Travel the World Program is a National Flagship Program of the World Affairs Councils system – an award for excellence. For more information on the program, please visit: www.wacphila.org/travel .
Job Overview
The Director of Concierge Tours will be responsible for three handcrafted itineraries created for corporations and other associations in and around the Greater Philadelphia area. These short programs are designed to stimulate intellectual curiosity and go more in-depth than a standard tour including substantive private briefings with leading public figures and scholars.
Job Responsibilities and Duties:
Responsible for prospect cultivation. Advises on and drafts all communications and coordinates meetings with prospective clients identified in cooperation with the VP of Travel and President & CEO
Communicates directly with prospects as necessary
Works with VP of Travel to conceptualize, plan and implement customized tours for local corporations and associations focused on international affairs, foreign policy, current events, economics, geopolitics and world cultures
Write invitations to speakers to fill program content for tours
Develop and assess quantitative evaluation tools to increase program quality, impact and cost-effectiveness
Be person of contact for travelers before, during and after tours whether by telephone or email – process reservations, respond to inquiries
Manage timeline and prepare detailed to-do lists in advance of Concierge Tours
Maintain accurate sales information on spreadsheets. Keep accurate financial records for tours including invoicing participants and paying vendors
Design and proof all marketing materials including printed pieces & e-blasts associated with the Concierge tours
Prepare all program-specific communications, including pre- and post-program correspondence
Accompany the group to manage tour venue(s) and logistics and facilitate all travel proceedings
QUALIFICATIONS:
B.A. required, M.A. in Travel & Tourism strongly preferred.
Prior experience in a travel setting required.
2 – 3+ years program management and event planning experience
Experience with marketing and development research coordination for a non-profit including direct mail, telemarketing and online marketing
Advanced skills using MS Office (Word, Excel, Outlook)
Advanced skills using Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver)
Detail-oriented
Strong customer service skills, interpersonal communication and phone etiquette
Excellent verbal, written, and proofreading skills
Ability to manage multiple projects at once, with superior attention to detail
Ability to work and thrive in a collaborative, fast-paced environment
Some evening/weekend availability required
SALARY:
$25,000 consulting fee for a one year contract.
Individual will be paid as a consultant/independent contractor based on approximately 20 hours per week. No taxes will be withheld or benefits offered. Remote working arrangements available.
HOW TO APPLY:
Qualified applicants should send a resume, cover letter, and writing sample to travel@wacphila.org . While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. Please, no phone calls.
Oct 28, 2019
Contractor
Job Title
Director of Concierge Tours
Reports To
The Director of Concierge Tours reports directly to the Vice President of Travel
About the World Affairs Council
The World Affairs Council of Philadelphia organizes all the Travel the World trips for the national association of Councils and has been doing so for 35 years. The Council began its extraordinary offering of educational tours with our landmark trip to the People's Republic of China in 1977, when we were among the first Westerners to visit China after the country was re-opened by Deng Xiaoping. Since then, the Council has offered an annual program of tours on every continent including such diverse locations as Uzbekistan, Turkmenistan, and Kazakhstan; Peru and Cuba. Because of our reputation as one of the nation's leading forums, the Council has established connections around the globe that allow us to offer members access that they can't get when traveling alone or on other tours. Council leaders, who can draw on their expertise in the fields of diplomacy, journalism, or academia, accompany some tours as lecturers thereby providing added value to the experience. Philadelphia's Travel the World Program is a National Flagship Program of the World Affairs Councils system – an award for excellence. For more information on the program, please visit: www.wacphila.org/travel .
Job Overview
The Director of Concierge Tours will be responsible for three handcrafted itineraries created for corporations and other associations in and around the Greater Philadelphia area. These short programs are designed to stimulate intellectual curiosity and go more in-depth than a standard tour including substantive private briefings with leading public figures and scholars.
Job Responsibilities and Duties:
Responsible for prospect cultivation. Advises on and drafts all communications and coordinates meetings with prospective clients identified in cooperation with the VP of Travel and President & CEO
Communicates directly with prospects as necessary
Works with VP of Travel to conceptualize, plan and implement customized tours for local corporations and associations focused on international affairs, foreign policy, current events, economics, geopolitics and world cultures
Write invitations to speakers to fill program content for tours
Develop and assess quantitative evaluation tools to increase program quality, impact and cost-effectiveness
Be person of contact for travelers before, during and after tours whether by telephone or email – process reservations, respond to inquiries
Manage timeline and prepare detailed to-do lists in advance of Concierge Tours
Maintain accurate sales information on spreadsheets. Keep accurate financial records for tours including invoicing participants and paying vendors
Design and proof all marketing materials including printed pieces & e-blasts associated with the Concierge tours
Prepare all program-specific communications, including pre- and post-program correspondence
Accompany the group to manage tour venue(s) and logistics and facilitate all travel proceedings
QUALIFICATIONS:
B.A. required, M.A. in Travel & Tourism strongly preferred.
Prior experience in a travel setting required.
2 – 3+ years program management and event planning experience
Experience with marketing and development research coordination for a non-profit including direct mail, telemarketing and online marketing
Advanced skills using MS Office (Word, Excel, Outlook)
Advanced skills using Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver)
Detail-oriented
Strong customer service skills, interpersonal communication and phone etiquette
Excellent verbal, written, and proofreading skills
Ability to manage multiple projects at once, with superior attention to detail
Ability to work and thrive in a collaborative, fast-paced environment
Some evening/weekend availability required
SALARY:
$25,000 consulting fee for a one year contract.
Individual will be paid as a consultant/independent contractor based on approximately 20 hours per week. No taxes will be withheld or benefits offered. Remote working arrangements available.
HOW TO APPLY:
Qualified applicants should send a resume, cover letter, and writing sample to travel@wacphila.org . While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. Please, no phone calls.
Seeking After-Hours Agents - Evenings/Overnight & Weekends (Various Shifts)
Thursday, Friday & Saturday 10:00 pm – 10:00 am
Sunday 11:00 am – 11:00 pm/Monday 5:00 pm – 2:00 am/Tuesday & Wednesday off/Thursday & Friday 5:00 pm – 2:00 am
Saturday 2:00 pm - 12:00 am /Sunday & Monday Off /Tuesday, Wednesday & Thursday 8:00 pm – 6:00 am – Friday Off
Wednesday, Thursday, Friday & Saturday – 5:00 pm – 3:00 am
Saturday 6:00 am – 4:00 pm – Monday & Tuesday 6:00 pm – 4:00 am / Wednesday, Thursday & Friday Off
Experienced Corporate Travel Agent - Proficient on Sabre
Sabre proficient and all current travel technology tools
A minimum of 3+ year’s verifiable travel industry experience in a reservations related position or similar capacity
Highly skilled Corporate Travel Professional. Agent MUST have the following to be considered for the job:
Current Sabre experience
Strong International Reservations
Be familiar with Online Booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Nov 01, 2019
Full time
Seeking After-Hours Agents - Evenings/Overnight & Weekends (Various Shifts)
Thursday, Friday & Saturday 10:00 pm – 10:00 am
Sunday 11:00 am – 11:00 pm/Monday 5:00 pm – 2:00 am/Tuesday & Wednesday off/Thursday & Friday 5:00 pm – 2:00 am
Saturday 2:00 pm - 12:00 am /Sunday & Monday Off /Tuesday, Wednesday & Thursday 8:00 pm – 6:00 am – Friday Off
Wednesday, Thursday, Friday & Saturday – 5:00 pm – 3:00 am
Saturday 6:00 am – 4:00 pm – Monday & Tuesday 6:00 pm – 4:00 am / Wednesday, Thursday & Friday Off
Experienced Corporate Travel Agent - Proficient on Sabre
Sabre proficient and all current travel technology tools
A minimum of 3+ year’s verifiable travel industry experience in a reservations related position or similar capacity
Highly skilled Corporate Travel Professional. Agent MUST have the following to be considered for the job:
Current Sabre experience
Strong International Reservations
Be familiar with Online Booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Travel Leaders Group ( www.travelleadersgroup.com ) is transforming travel with a commitment to our vacation and business travel clients through our progressive approach toward each unique travel experience. Having already assisted millions of travelers, Travel Leaders Group manages leisure, business and franchise travel operations under a variety of diversified divisions and brands. With over 7,000 agency locations, Travel Leaders Group ranks as one of the industry’s largest traditional travel agency companies.
The Travel Advisor will be responsible for supporting all components of the APEX program. Advisors will consult and make travel recommendations for their customer, which will include The Travel Collection benefits, when applicable. The APEX department is designed to provide extraordinary service to The Travel Collection customer population. Responsibilities include, but are not limited to: Booking travel, resolving customer service issues, enrolling customers into The Travel Collection and be proficient with the APEX tools. The advisor must be savy with technology. This department will book air using SABRE GDS and cruise/tour packages.
Responsibilities
Travel Advisor:
Complete and remain up to date on all APEX and American Express training.
Clear understanding of how each of the APEX tools work – Agent Universe, Portal and AMEX PWP redemption tool.
Provide outstanding customer service by consulting with customers on their travel requests.
Book TheTravel Collection benefits in order to increase transactions and support our suppliers.
Knowledgeable with AMEX card benefits. Be able to explain benefits to customers, refer cards and enroll customers in the APEX Portal.
Log calls and track reasons why customer contacted The Travel Collection team.
Support marketing emails by tracking calls and providing customer feedback.
Understand definition of General and Priority complaints.
Coordinate any customer service complaints with the APEX Help Desk.
Liaise with vendors (air/car/hotel/cruise/tour) as required.
Meet with Operations Director on a weekly basis to review stats and trends.
Share customer feedback that will help build the program.
Understand all aspects of the APEX program.
Refer leads.
Use of Email, Phone, Chat, Text, Skype, APEX tools and ADP.
Qualifications
5+ years’ experience in the travel industry.
Sabre GDS required (open to strong candidates with WSPN or Apollo who are willing to convert to SABRE).
Strong international booking experience that includes geography, passports and visa.
Cruise/Tour booking experience.
Being an expert with other leisure travel destinations or planning is a plus.
Excellent written and verbal skills.
Excellent customer service skills.
Strong attention to detail.
Microsoft office skills helpful (word, excel)
Customer Service Abilities:
Has strong understanding of own skill set and development opportunities.
Demonstrates exceptional team work
Proactively offers to work with team members to cover open shifts; manage time off.
Excellent attendance and on time to work.
Acts as a leader among peers.
Thanks peers for support they have provided.
Ability to provide constructive feedback to agents, peers and leaders when appropriate.
Ability to handle very difficult situations.
May seek minimal guidance, but generally has solution at hand.
Thinks creatively to find best/appropriate solution to difficult problems.
Able to support peers in decision making.
Knows when to escalate to a leader.
Strong understanding of key APEX initiatives and employs strong change management skills consistently.
Willing to embrace all the tools that support APEX.
Meet service levels for phone, email and CHAT.
Oct 29, 2019
Full time
Travel Leaders Group ( www.travelleadersgroup.com ) is transforming travel with a commitment to our vacation and business travel clients through our progressive approach toward each unique travel experience. Having already assisted millions of travelers, Travel Leaders Group manages leisure, business and franchise travel operations under a variety of diversified divisions and brands. With over 7,000 agency locations, Travel Leaders Group ranks as one of the industry’s largest traditional travel agency companies.
The Travel Advisor will be responsible for supporting all components of the APEX program. Advisors will consult and make travel recommendations for their customer, which will include The Travel Collection benefits, when applicable. The APEX department is designed to provide extraordinary service to The Travel Collection customer population. Responsibilities include, but are not limited to: Booking travel, resolving customer service issues, enrolling customers into The Travel Collection and be proficient with the APEX tools. The advisor must be savy with technology. This department will book air using SABRE GDS and cruise/tour packages.
Responsibilities
Travel Advisor:
Complete and remain up to date on all APEX and American Express training.
Clear understanding of how each of the APEX tools work – Agent Universe, Portal and AMEX PWP redemption tool.
Provide outstanding customer service by consulting with customers on their travel requests.
Book TheTravel Collection benefits in order to increase transactions and support our suppliers.
Knowledgeable with AMEX card benefits. Be able to explain benefits to customers, refer cards and enroll customers in the APEX Portal.
Log calls and track reasons why customer contacted The Travel Collection team.
Support marketing emails by tracking calls and providing customer feedback.
Understand definition of General and Priority complaints.
Coordinate any customer service complaints with the APEX Help Desk.
Liaise with vendors (air/car/hotel/cruise/tour) as required.
Meet with Operations Director on a weekly basis to review stats and trends.
Share customer feedback that will help build the program.
Understand all aspects of the APEX program.
Refer leads.
Use of Email, Phone, Chat, Text, Skype, APEX tools and ADP.
Qualifications
5+ years’ experience in the travel industry.
Sabre GDS required (open to strong candidates with WSPN or Apollo who are willing to convert to SABRE).
Strong international booking experience that includes geography, passports and visa.
Cruise/Tour booking experience.
Being an expert with other leisure travel destinations or planning is a plus.
Excellent written and verbal skills.
Excellent customer service skills.
Strong attention to detail.
Microsoft office skills helpful (word, excel)
Customer Service Abilities:
Has strong understanding of own skill set and development opportunities.
Demonstrates exceptional team work
Proactively offers to work with team members to cover open shifts; manage time off.
Excellent attendance and on time to work.
Acts as a leader among peers.
Thanks peers for support they have provided.
Ability to provide constructive feedback to agents, peers and leaders when appropriate.
Ability to handle very difficult situations.
May seek minimal guidance, but generally has solution at hand.
Thinks creatively to find best/appropriate solution to difficult problems.
Able to support peers in decision making.
Knows when to escalate to a leader.
Strong understanding of key APEX initiatives and employs strong change management skills consistently.
Willing to embrace all the tools that support APEX.
Meet service levels for phone, email and CHAT.
The Application Support Specialist (GDS Support) role is responsible for providing GDS Support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure within Agency Services and Operations.
Agent GDS Questions (formats, workflow, processes)
Agent & Agency Implementations
GDS Software installation & support
TripCase agent & client support/corporate client setups
Hotel Rate Code Updates
Agent processing questions and concerns
Miscellaneous Ticketing and Processing Requests
Review Bookings for Fraud
3 -5 years’ experience on Travel GDS system: SABRE (Other GDS systems a plus)
Excellent customer service skills.
Thrives in a fast-paced environment and able to handle multiple responsibilities.
Excellent oral and written communication skills and attention to detail
Advanced knowledge of the travel industry
Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions.
Flexible work hours
GDSx/Concur Compleat experience is a plus
Oct 29, 2019
Full time
The Application Support Specialist (GDS Support) role is responsible for providing GDS Support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure within Agency Services and Operations.
Agent GDS Questions (formats, workflow, processes)
Agent & Agency Implementations
GDS Software installation & support
TripCase agent & client support/corporate client setups
Hotel Rate Code Updates
Agent processing questions and concerns
Miscellaneous Ticketing and Processing Requests
Review Bookings for Fraud
3 -5 years’ experience on Travel GDS system: SABRE (Other GDS systems a plus)
Excellent customer service skills.
Thrives in a fast-paced environment and able to handle multiple responsibilities.
Excellent oral and written communication skills and attention to detail
Advanced knowledge of the travel industry
Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions.
Flexible work hours
GDSx/Concur Compleat experience is a plus
TEMPORARY ASSIGNMENT – EXPERIENCED SABRE AGENTS – LARGE GROUP MOVEMENT
mid-November to February 2020
Monday through Friday from 8:30 AM to 5:00 PM CST / 9:30 AM – 6:00 PM EST (must be able to work these hours & full assignment)
full time, recent native sabre, experienced, very organized agents available to support the meeting
Oct 16, 2019
Temp
TEMPORARY ASSIGNMENT – EXPERIENCED SABRE AGENTS – LARGE GROUP MOVEMENT
mid-November to February 2020
Monday through Friday from 8:30 AM to 5:00 PM CST / 9:30 AM – 6:00 PM EST (must be able to work these hours & full assignment)
full time, recent native sabre, experienced, very organized agents available to support the meeting
Personnel Travel Consultants
Remote (North America or Europe)
PROFILE MANAGEMENT IMPLEMENTATION EXPERT
Exclusive Listing
Our client a fast-growing Travel Tech Company based in Europe is seeking a professional who specializes in profile management,
Virtual Position – location either North America or Europe / Some travel involved / competitive compensation - Product Training will take place in Europe (several blocks of 1-2 weeks)
Requirements for this position is a hands-on candidate, expert in profile management, project management skills, analysis, configuration & support
Extensive hands-on experience with profile management implementation
GDS/OBE Skills (at least the profile functionality & setup)
Project Management
API/Webservices
Oct 16, 2019
Contractor
PROFILE MANAGEMENT IMPLEMENTATION EXPERT
Exclusive Listing
Our client a fast-growing Travel Tech Company based in Europe is seeking a professional who specializes in profile management,
Virtual Position – location either North America or Europe / Some travel involved / competitive compensation - Product Training will take place in Europe (several blocks of 1-2 weeks)
Requirements for this position is a hands-on candidate, expert in profile management, project management skills, analysis, configuration & support
Extensive hands-on experience with profile management implementation
GDS/OBE Skills (at least the profile functionality & setup)
Project Management
API/Webservices
Personnel Travel Consultants
New York, NY 10017, USA
Immediate Need - Corporate Sabre Agent - Temporary Assignment
Temporary Assignment for a well-organized agent that has great Sabre skills - Working On-Site Location in NYC Prestigious Law Firm – hours 9:30 am – 6:00 pm EST –
Current Sabre experience
Be familiar with Online booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Great work ethic and highly responsible.
Articulate & attention to detail
Oct 15, 2019
Temp
Immediate Need - Corporate Sabre Agent - Temporary Assignment
Temporary Assignment for a well-organized agent that has great Sabre skills - Working On-Site Location in NYC Prestigious Law Firm – hours 9:30 am – 6:00 pm EST –
Current Sabre experience
Be familiar with Online booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Great work ethic and highly responsible.
Articulate & attention to detail
New to Travel:
Great Opportunity for a young, energetic, intelligent individual looking to join the travel industry. Our client has an established Travel Agency in NJ that is looking for an individual that is interested in becoming part of a team and working as a travel advisor. Preferable someone with a college degree or some travel industry experience. This is a full-time position with training.
Oct 10, 2019
Full time
New to Travel:
Great Opportunity for a young, energetic, intelligent individual looking to join the travel industry. Our client has an established Travel Agency in NJ that is looking for an individual that is interested in becoming part of a team and working as a travel advisor. Preferable someone with a college degree or some travel industry experience. This is a full-time position with training.
Corporate Travel Agent- Worldspan or Apollo – Virtual – Multi-Accounts
Hours - 9:30 am – 6:00 pm ET, or 10:30 am – 7:00 pm ET
Worldspan or Apollo experience
Ability to work on numerous accounts
Experience in a call center environment
Experience working in a virtual environment
Able to work well within a team
Must have experience booking international travel
Concur knowledge is a plus
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Oct 10, 2019
Full time
Corporate Travel Agent- Worldspan or Apollo – Virtual – Multi-Accounts
Hours - 9:30 am – 6:00 pm ET, or 10:30 am – 7:00 pm ET
Worldspan or Apollo experience
Ability to work on numerous accounts
Experience in a call center environment
Experience working in a virtual environment
Able to work well within a team
Must have experience booking international travel
Concur knowledge is a plus
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Personnel Travel Consultants
New York, NY 10158, USA
Corporate Travel Agent -, Booking travel arrangements for all clients within the company's guidelines and standards of excellence for customer service. Ability to multi-task in fast-paced work environment.
Skills Required:
Overall travel industry knowledge and experience
Proficient on SABRE
Competent with all aspects of ticketing transactions
Proficient with International Itineraries and rate structures
Knowledge of online booking tools a must
Experienced and comfortable with premium travelers
Attention to detail/conscientiousness/flexible
Problem solving and initiative
Patience and flexibility
Minimum 5+ Years Industry Experience
Regular and dependable attendance and punctuality is required.
Duties and Responsibilities:
Completes travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines
Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc
Maintains ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction
Researches and provides solutions to any travel related problem clients may have experienced with arrangements made by Company with total management awareness and participation
Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements
Is available for and receptive to training opportunities
Is Sabre proficient and maintains Sabre skills with relevant training
Has knowledge of and understanding of re-routing and exchange processes
Stays abreast of technology and industry knowledge, especially with intranet tools provided by company
Essential; Must have excellent communication skills and enjoy working with high level global clientele
Problem resolution to always include management.
Performs other office functions as needed and seeks ways to personally add to the overall efficiency of the operation
Sep 24, 2019
Full time
Corporate Travel Agent -, Booking travel arrangements for all clients within the company's guidelines and standards of excellence for customer service. Ability to multi-task in fast-paced work environment.
Skills Required:
Overall travel industry knowledge and experience
Proficient on SABRE
Competent with all aspects of ticketing transactions
Proficient with International Itineraries and rate structures
Knowledge of online booking tools a must
Experienced and comfortable with premium travelers
Attention to detail/conscientiousness/flexible
Problem solving and initiative
Patience and flexibility
Minimum 5+ Years Industry Experience
Regular and dependable attendance and punctuality is required.
Duties and Responsibilities:
Completes travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines
Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc
Maintains ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction
Researches and provides solutions to any travel related problem clients may have experienced with arrangements made by Company with total management awareness and participation
Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements
Is available for and receptive to training opportunities
Is Sabre proficient and maintains Sabre skills with relevant training
Has knowledge of and understanding of re-routing and exchange processes
Stays abreast of technology and industry knowledge, especially with intranet tools provided by company
Essential; Must have excellent communication skills and enjoy working with high level global clientele
Problem resolution to always include management.
Performs other office functions as needed and seeks ways to personally add to the overall efficiency of the operation
Personnel Travel Consultants
New York, NY 10158, USA
Our Clients are seeking an Experienced Agent who can book Corporate & Leisure Travel, accurately and expediently attends to travel bookings for air, hotel, cruises, tour packages, and ground transportation. Provides exceptional customer service to corporate clients while booking travel per company guidelines and provides the same level of customer service by providing travel options to leisure clients that meet their expectations.
Responsible for selling and retaining travel clients for tour packages, cruises, hotels, airfare, etc.
Process bookings in a timely and friendly manner for phone calls, emails, appointment and walk in clients.
Manages phone queues by promoting and maintaining excellent client relations while managing corporate travel plans.
Provides prompt and accurate service processing air, hotel, and ground transportation.
Provides assistance in booking frequent flyer points, upgrades, transfers, schedule changes, air cancellations, exchanges, lost baggage, mco’s, refunds, revalidations, and resolves PNR issues with refunds, complaints, and no shows.
Researches destinations, hotels, cruises, airfare options, site seeing, and additional trip information to best meet the client’s needs and expectations. Attends webinars and studies destination demographics, amenities, values, specials, new hotels, etc. Is knowledgeable of world events and weather that might affect travel plans. Verifies rates and company travel policies via the company profile to ensure accurate booking for clients per company guidelines.
Processes airfare, hotels, and ground transportation via Sabre. Updates client information in an approved database. Processes travel requests for deposits and payments. Creates and processes accurate invoice using Sabre and back office systems.
Processes final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments. Follows up with clients returning from trip and contacts past clients to notify of specials and offer assistance with future travel plans.
Skills/Experience Required:
The Dual Agent serves as front line support for corporate and leisure clients, therefore exceptional Customer services skills are an absolute requirement. Follow up to ensure everything is processed properly and client is satisfied is essential. Must be able to execute detailed procedures accurately under minimal supervision.
High School Diploma/GED
Travel School Certificate or A.S. degree in travel/tourism preferred. GDS certifications preferred.
2-5 years travel industry (preferable Corporate & Leisure Travel) & GDS Experience.
Thorough knowledge of SABRE GDS is required.
Regular and dependable attendance and punctuality is required.
Sep 18, 2019
Full time
Our Clients are seeking an Experienced Agent who can book Corporate & Leisure Travel, accurately and expediently attends to travel bookings for air, hotel, cruises, tour packages, and ground transportation. Provides exceptional customer service to corporate clients while booking travel per company guidelines and provides the same level of customer service by providing travel options to leisure clients that meet their expectations.
Responsible for selling and retaining travel clients for tour packages, cruises, hotels, airfare, etc.
Process bookings in a timely and friendly manner for phone calls, emails, appointment and walk in clients.
Manages phone queues by promoting and maintaining excellent client relations while managing corporate travel plans.
Provides prompt and accurate service processing air, hotel, and ground transportation.
Provides assistance in booking frequent flyer points, upgrades, transfers, schedule changes, air cancellations, exchanges, lost baggage, mco’s, refunds, revalidations, and resolves PNR issues with refunds, complaints, and no shows.
Researches destinations, hotels, cruises, airfare options, site seeing, and additional trip information to best meet the client’s needs and expectations. Attends webinars and studies destination demographics, amenities, values, specials, new hotels, etc. Is knowledgeable of world events and weather that might affect travel plans. Verifies rates and company travel policies via the company profile to ensure accurate booking for clients per company guidelines.
Processes airfare, hotels, and ground transportation via Sabre. Updates client information in an approved database. Processes travel requests for deposits and payments. Creates and processes accurate invoice using Sabre and back office systems.
Processes final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments. Follows up with clients returning from trip and contacts past clients to notify of specials and offer assistance with future travel plans.
Skills/Experience Required:
The Dual Agent serves as front line support for corporate and leisure clients, therefore exceptional Customer services skills are an absolute requirement. Follow up to ensure everything is processed properly and client is satisfied is essential. Must be able to execute detailed procedures accurately under minimal supervision.
High School Diploma/GED
Travel School Certificate or A.S. degree in travel/tourism preferred. GDS certifications preferred.
2-5 years travel industry (preferable Corporate & Leisure Travel) & GDS Experience.
Thorough knowledge of SABRE GDS is required.
Regular and dependable attendance and punctuality is required.
Seeking a Leisure Travel Advisor in the Seattle area
Provide trip planning services to existing and new clients with the highest standards of customer care, accuracy and attention to detail. Anticipate and strive to exceed client expectations. Apply planning and ticketing service fees and utilize preferred vendors to maximize revenue. Contribute to the company’s success.
Competitive Salary + commission/bonus potential
GDS – Proficient on Apollo - On-site Location, working for Agency
Hours: 8:00 am – 5:00 pm Monday – Friday
Make appropriate recommendations to ensure the trip experience is tailored to the customer’s expectations
▪ Sell domestic and international tours, cruises and hotels as well as custom FIT travel packages using established procedures.
Sep 16, 2019
Full time
Seeking a Leisure Travel Advisor in the Seattle area
Provide trip planning services to existing and new clients with the highest standards of customer care, accuracy and attention to detail. Anticipate and strive to exceed client expectations. Apply planning and ticketing service fees and utilize preferred vendors to maximize revenue. Contribute to the company’s success.
Competitive Salary + commission/bonus potential
GDS – Proficient on Apollo - On-site Location, working for Agency
Hours: 8:00 am – 5:00 pm Monday – Friday
Make appropriate recommendations to ensure the trip experience is tailored to the customer’s expectations
▪ Sell domestic and international tours, cruises and hotels as well as custom FIT travel packages using established procedures.
Operations coordinators correspond with suppliers in order to obtain confirmations of services such as hotel accommodations, transfers, sightseeing tours, car rentals, Airline reservations, etc.
Other responsibilities:
handling Customer queries and issues regarding reservations, travel documents and issuing Rail Tickets.
handles essential functions including Quality Control of group reservations and documents in order to ensure integrity and accuracy of information communicated on Travel vouchers before being distributed to the passenger.
Operations’ Agents work in liaison with other departments such as: Accounting, Air Department, Sales, etc. as needed.
Requirements:
Three or more years, experience with Group Operations - Travel Industry a must
Computer literate (Microsoft Suite)
Excellent writing and verbal skills
Outstanding Customer Service Skills
GDS familiarity (Sabre, Amadeus)
Must be able to multitask and work in a fast-paced environment
Familiarity with the usage of Web Browsers
Aug 29, 2019
Full time
Operations coordinators correspond with suppliers in order to obtain confirmations of services such as hotel accommodations, transfers, sightseeing tours, car rentals, Airline reservations, etc.
Other responsibilities:
handling Customer queries and issues regarding reservations, travel documents and issuing Rail Tickets.
handles essential functions including Quality Control of group reservations and documents in order to ensure integrity and accuracy of information communicated on Travel vouchers before being distributed to the passenger.
Operations’ Agents work in liaison with other departments such as: Accounting, Air Department, Sales, etc. as needed.
Requirements:
Three or more years, experience with Group Operations - Travel Industry a must
Computer literate (Microsoft Suite)
Excellent writing and verbal skills
Outstanding Customer Service Skills
GDS familiarity (Sabre, Amadeus)
Must be able to multitask and work in a fast-paced environment
Familiarity with the usage of Web Browsers
Experienced Travel Agents / VIP Agents / Team Leaders - Proficient on Sabre
Experienced Travel Agents – both Corporate & Leisure – NYC - Working for a Full-Service fast-growing Travel Company offices located in NYC. Competitive Salary / Benefits
VIP Agent - Must have High Level of Service / White Glove Service Expected /Excellent Customer Service Skills, Attention to Detail, Accuracy & Consultancy Expected
Team Lead - goal is to provide leadership to manage an on-site and virtual team to meet and exceed client expectations. problem solving, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion.
Sabre proficient and all current travel technology tools
A minimum of 5+ year’s verifiable travel industry experience in a reservations related position or similar capacity
Highly skilled Corporate Travel Professional. Agent MUST have the following to be considered for the job:
Current Sabre experience
Strong International Reservations
Be familiar with Online Booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Aug 15, 2019
Full time
Experienced Travel Agents / VIP Agents / Team Leaders - Proficient on Sabre
Experienced Travel Agents – both Corporate & Leisure – NYC - Working for a Full-Service fast-growing Travel Company offices located in NYC. Competitive Salary / Benefits
VIP Agent - Must have High Level of Service / White Glove Service Expected /Excellent Customer Service Skills, Attention to Detail, Accuracy & Consultancy Expected
Team Lead - goal is to provide leadership to manage an on-site and virtual team to meet and exceed client expectations. problem solving, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion.
Sabre proficient and all current travel technology tools
A minimum of 5+ year’s verifiable travel industry experience in a reservations related position or similar capacity
Highly skilled Corporate Travel Professional. Agent MUST have the following to be considered for the job:
Current Sabre experience
Strong International Reservations
Be familiar with Online Booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Personnel Travel Consultants
New York, NY 10017, USA
VIP Corporate Travel Consultants - on-site in NYC - Competitive Salary/Benefit Package
37.5-hour work week (working hours are between 8:30 am – 6:00 pm) SABRE GDS –
Working on High Profile Account Financial Account
Must have High Level of Service / White Glove Service Expected /Excellent Customer Service Skills
Attention to Detail
Accuracy & Consultancy Expected
Proficient on SABRE / Booking both Domestic & International Travel
Jun 26, 2019
Full time
VIP Corporate Travel Consultants - on-site in NYC - Competitive Salary/Benefit Package
37.5-hour work week (working hours are between 8:30 am – 6:00 pm) SABRE GDS –
Working on High Profile Account Financial Account
Must have High Level of Service / White Glove Service Expected /Excellent Customer Service Skills
Attention to Detail
Accuracy & Consultancy Expected
Proficient on SABRE / Booking both Domestic & International Travel
