$23.00 - $30.00 Per hour
Cain Travel
Remote (Or onsite at our Boulder, CO Headquarters.)
Job Description
To support and administer Cain Travel’s online systems and provide exceptional service and support to Cain Travel’s customers who utilize our online systems
Responsibilities
Administration and support of online systems, including OBT’s, Sabre migration and administration, Compleat, Event Management
Level 1 (Client facing) customer support including username/password assistance, flight shopping assistance and general website navigation
Troubleshooting issues with Cain Travel’s systems on behalf of individual customers (Etta (formerly Deem), Concur, and Cain Travel’s customer-facing proprietary systems)
Develop and maintain understanding of all of Cain Travel’s online systems, including understanding of interfaces
Implementation and configuration of new accounts on Concur/Etta
Provide end user technical support through phone interaction and email
Deliver high level customer service on every call or contact
Where necessary,...