Apr 16, 2019
Full time
Agency Operations Specialist
This is a virtual position, however ideal candidate should be in the Northeast USA
The responsibilities include but not limited to:
Provide overall customer service and support for the agents and independent contractors (“ICs”)
Must be fully versed with the following:
GDS-Sabre with 5 years of experience
Fully versed in all departments
Agresso/Back office a plus
Deep knowledge of Sabre GDS errors that involve ticketing, hotels, suppliers and non-arc invoicing.
Will contact Sabre GDS helpdesk for any issues that require sabre support.
Responsible for handling calls, and emails in service desk. Facilitating from point of contact to resolution.
Escalate complex problems to higher level of expertise within the organization or vendor.
Direct agents to proper department or branch managers as required for issue resolution.
Provide timely response to IC/Agent questions and issues
Advise Operations Manager when IC/Agent training is needed