Brownell
Can be either Onsite or Remote depending on experience
The Opportunity
Reporting to Air Desk Manager in Birmingham, AL, the person is responsible for airline reservations for advisors and independent contractors. The position is either based in our Birmingham office or can possibly be remote depending on experience and qualifications.
Primary Responsibilities
Domestic and International air schedules utilizing published, private, bulk and contract rates
Client profile management including passport information, dates of birth, frequent traveler information and PNR importing.
Communicate schedule changes to Air Desk users
Coordinate calendar reminders for Brownell Air Desk and Brownell Incentive Team group contracts, payment dates, ticketing dates, etc.
Maintain spreadsheet with current commission levels for Air Desk users
Maintain user list for flight monitoring tool and handle email communications for flight monitoring alerts
Obtain electronic visas for required destinations and share details with Air Desk users
Candidate Background
Knowledge of Worldspan and/or Sabre
Must have 2-3 years of general office experience
Strong experience with Microsoft Excel and Word is required
Must be comfortable working with multiple points of contact and working with a variety of personalities
Working knowledge of Sabre GDS
Personal and Professional Traits
Ability to Multi-task
Able to Implement and Execute with General Direction
Able to Maintain Confidentiality of Information
Detail Oriented
Excellent Communicator
High Integrity and Honesty
Organized
Outgoing and Positive Personality with Flexible Attitude
Resourceful
Task Oriented
Sense of Urgency
Sep 17, 2019
Full time
The Opportunity
Reporting to Air Desk Manager in Birmingham, AL, the person is responsible for airline reservations for advisors and independent contractors. The position is either based in our Birmingham office or can possibly be remote depending on experience and qualifications.
Primary Responsibilities
Domestic and International air schedules utilizing published, private, bulk and contract rates
Client profile management including passport information, dates of birth, frequent traveler information and PNR importing.
Communicate schedule changes to Air Desk users
Coordinate calendar reminders for Brownell Air Desk and Brownell Incentive Team group contracts, payment dates, ticketing dates, etc.
Maintain spreadsheet with current commission levels for Air Desk users
Maintain user list for flight monitoring tool and handle email communications for flight monitoring alerts
Obtain electronic visas for required destinations and share details with Air Desk users
Candidate Background
Knowledge of Worldspan and/or Sabre
Must have 2-3 years of general office experience
Strong experience with Microsoft Excel and Word is required
Must be comfortable working with multiple points of contact and working with a variety of personalities
Working knowledge of Sabre GDS
Personal and Professional Traits
Ability to Multi-task
Able to Implement and Execute with General Direction
Able to Maintain Confidentiality of Information
Detail Oriented
Excellent Communicator
High Integrity and Honesty
Organized
Outgoing and Positive Personality with Flexible Attitude
Resourceful
Task Oriented
Sense of Urgency
Candidate must possess excellent communication, documentation and planning skills. Responsible for accurately and efficiently handling incoming requests via multiple channels (e.g. phone, email, etc.). Must be knowledgeable in international faring and complex international itineraries. Applicant must also have the ability to multi-task and be extremely detail oriented. Works well under minimal supervision. Competitive salary, health, dental, life, 401k plan and complimentary airline tickets. In office and/or virtual position. Professional yet relaxed atmosphere. Qualified candidates need only apply at HR@hmhf.com .
Job Requirements:
Minimum 3 years International Corporate Agent experience.
Proficiency in Worldspan is preferred but, not necessary.
Ability to demonstrate personal and organizational integrity.
Excellent customer service skills.
Must show applied knowledge and understanding of all rules and requirements for booking international travel such as, visas, passports, immunizations, etc.
Must have an understanding of consolidators.
Ability to interact with executive level decision makers
Operates within detailed procedures under minimal supervision.
Ability to manage multiple tasks and changing priorities.
Ability to work flexbible hours.
MSOffice skills.
Submit your resumé to HR@hmhf.com .
Skills: Worldspan; International Travel Background; Verbal Communication; Detail Oriented; Customer Service Oriented; Virtual Agent; Ability to Multi Task; MS Office Skills; Complex International Itineraries; Flexible Hours
Aug 21, 2019
Full time
Candidate must possess excellent communication, documentation and planning skills. Responsible for accurately and efficiently handling incoming requests via multiple channels (e.g. phone, email, etc.). Must be knowledgeable in international faring and complex international itineraries. Applicant must also have the ability to multi-task and be extremely detail oriented. Works well under minimal supervision. Competitive salary, health, dental, life, 401k plan and complimentary airline tickets. In office and/or virtual position. Professional yet relaxed atmosphere. Qualified candidates need only apply at HR@hmhf.com .
Job Requirements:
Minimum 3 years International Corporate Agent experience.
Proficiency in Worldspan is preferred but, not necessary.
Ability to demonstrate personal and organizational integrity.
Excellent customer service skills.
Must show applied knowledge and understanding of all rules and requirements for booking international travel such as, visas, passports, immunizations, etc.
Must have an understanding of consolidators.
Ability to interact with executive level decision makers
Operates within detailed procedures under minimal supervision.
Ability to manage multiple tasks and changing priorities.
Ability to work flexbible hours.
MSOffice skills.
Submit your resumé to HR@hmhf.com .
Skills: Worldspan; International Travel Background; Verbal Communication; Detail Oriented; Customer Service Oriented; Virtual Agent; Ability to Multi Task; MS Office Skills; Complex International Itineraries; Flexible Hours
Personnel Travel Consultants
New York, NY 10158, USA
Our Clients are seeking an Experienced Agent who can book Corporate & Leisure Travel, accurately and expediently attends to travel bookings for air, hotel, cruises, tour packages, and ground transportation. Provides exceptional customer service to corporate clients while booking travel per company guidelines and provides the same level of customer service by providing travel options to leisure clients that meet their expectations.
Responsible for selling and retaining travel clients for tour packages, cruises, hotels, airfare, etc.
Process bookings in a timely and friendly manner for phone calls, emails, appointment and walk in clients.
Manages phone queues by promoting and maintaining excellent client relations while managing corporate travel plans.
Provides prompt and accurate service processing air, hotel, and ground transportation.
Provides assistance in booking frequent flyer points, upgrades, transfers, schedule changes, air cancellations, exchanges, lost baggage, mco’s, refunds, revalidations, and resolves PNR issues with refunds, complaints, and no shows.
Researches destinations, hotels, cruises, airfare options, site seeing, and additional trip information to best meet the client’s needs and expectations. Attends webinars and studies destination demographics, amenities, values, specials, new hotels, etc. Is knowledgeable of world events and weather that might affect travel plans. Verifies rates and company travel policies via the company profile to ensure accurate booking for clients per company guidelines.
Processes airfare, hotels, and ground transportation via Sabre. Updates client information in an approved database. Processes travel requests for deposits and payments. Creates and processes accurate invoice using Sabre and back office systems.
Processes final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments. Follows up with clients returning from trip and contacts past clients to notify of specials and offer assistance with future travel plans.
Skills/Experience Required:
The Dual Agent serves as front line support for corporate and leisure clients, therefore exceptional Customer services skills are an absolute requirement. Follow up to ensure everything is processed properly and client is satisfied is essential. Must be able to execute detailed procedures accurately under minimal supervision.
High School Diploma/GED
Travel School Certificate or A.S. degree in travel/tourism preferred. GDS certifications preferred.
2-5 years travel industry (preferable Corporate & Leisure Travel) & GDS Experience.
Thorough knowledge of SABRE GDS is required.
Regular and dependable attendance and punctuality is required.
Sep 18, 2019
Full time
Our Clients are seeking an Experienced Agent who can book Corporate & Leisure Travel, accurately and expediently attends to travel bookings for air, hotel, cruises, tour packages, and ground transportation. Provides exceptional customer service to corporate clients while booking travel per company guidelines and provides the same level of customer service by providing travel options to leisure clients that meet their expectations.
Responsible for selling and retaining travel clients for tour packages, cruises, hotels, airfare, etc.
Process bookings in a timely and friendly manner for phone calls, emails, appointment and walk in clients.
Manages phone queues by promoting and maintaining excellent client relations while managing corporate travel plans.
Provides prompt and accurate service processing air, hotel, and ground transportation.
Provides assistance in booking frequent flyer points, upgrades, transfers, schedule changes, air cancellations, exchanges, lost baggage, mco’s, refunds, revalidations, and resolves PNR issues with refunds, complaints, and no shows.
Researches destinations, hotels, cruises, airfare options, site seeing, and additional trip information to best meet the client’s needs and expectations. Attends webinars and studies destination demographics, amenities, values, specials, new hotels, etc. Is knowledgeable of world events and weather that might affect travel plans. Verifies rates and company travel policies via the company profile to ensure accurate booking for clients per company guidelines.
Processes airfare, hotels, and ground transportation via Sabre. Updates client information in an approved database. Processes travel requests for deposits and payments. Creates and processes accurate invoice using Sabre and back office systems.
Processes final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments. Follows up with clients returning from trip and contacts past clients to notify of specials and offer assistance with future travel plans.
Skills/Experience Required:
The Dual Agent serves as front line support for corporate and leisure clients, therefore exceptional Customer services skills are an absolute requirement. Follow up to ensure everything is processed properly and client is satisfied is essential. Must be able to execute detailed procedures accurately under minimal supervision.
High School Diploma/GED
Travel School Certificate or A.S. degree in travel/tourism preferred. GDS certifications preferred.
2-5 years travel industry (preferable Corporate & Leisure Travel) & GDS Experience.
Thorough knowledge of SABRE GDS is required.
Regular and dependable attendance and punctuality is required.
IMMEDIATE NEED: Temporary Position – Apollo Agents
Our client has an immediate need for 3-4 temporary Corporate Travel Agents
Requirements: Apollo experience, domestic and international skills, booking builder would be a plus.
Hours would be M-F 11:00 am to 8:00 pm EST - 10:00 am - 7:00 pm CT with one hour lunch,
Assignment would be through End of November 2019 - Must have current Apollo experience.
Sep 04, 2019
Temp
IMMEDIATE NEED: Temporary Position – Apollo Agents
Our client has an immediate need for 3-4 temporary Corporate Travel Agents
Requirements: Apollo experience, domestic and international skills, booking builder would be a plus.
Hours would be M-F 11:00 am to 8:00 pm EST - 10:00 am - 7:00 pm CT with one hour lunch,
Assignment would be through End of November 2019 - Must have current Apollo experience.
Experienced Travel Agents / VIP Agents / Team Leaders - Proficient on Sabre
Experienced Travel Agents – both Corporate & Leisure – NYC - Working for a Full-Service fast-growing Travel Company offices located in NYC. Competitive Salary / Benefits
VIP Agent - Must have High Level of Service / White Glove Service Expected /Excellent Customer Service Skills, Attention to Detail, Accuracy & Consultancy Expected
Team Lead - goal is to provide leadership to manage an on-site and virtual team to meet and exceed client expectations. problem solving, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion.
Sabre proficient and all current travel technology tools
A minimum of 5+ year’s verifiable travel industry experience in a reservations related position or similar capacity
Highly skilled Corporate Travel Professional. Agent MUST have the following to be considered for the job:
Current Sabre experience
Strong International Reservations
Be familiar with Online Booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Aug 15, 2019
Full time
Experienced Travel Agents / VIP Agents / Team Leaders - Proficient on Sabre
Experienced Travel Agents – both Corporate & Leisure – NYC - Working for a Full-Service fast-growing Travel Company offices located in NYC. Competitive Salary / Benefits
VIP Agent - Must have High Level of Service / White Glove Service Expected /Excellent Customer Service Skills, Attention to Detail, Accuracy & Consultancy Expected
Team Lead - goal is to provide leadership to manage an on-site and virtual team to meet and exceed client expectations. problem solving, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion.
Sabre proficient and all current travel technology tools
A minimum of 5+ year’s verifiable travel industry experience in a reservations related position or similar capacity
Highly skilled Corporate Travel Professional. Agent MUST have the following to be considered for the job:
Current Sabre experience
Strong International Reservations
Be familiar with Online Booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
SENIOR LEVEL CORPORATE/INTERNATIONAL/VIP TRAVEL - EXCELLENT SALARY
We have an excellent opportunity for you! If you are a corporate agent who would like to take their career to the next level. Working directly for the for this well-established firm, that values their people and their success. Excellent Pay and working conditions with growth potential, sounds good to you? This is an On-Site location located South East PA. Sabre is desired but will cross train right person. 4-year degree is preferred.
Immediate need for highly experienced agent SABRE (preferred)- On-Site South East PA, International - VIP's (Must be able to work in-house) Must be well versed in all aspects of corporate travel, including, air, car, hotel bookings. Must be able to multi-task Candidate should have excellent communication skills both written and verbal. Candidate should know all phases of corporate travel International & Domestic.
SABRE GDS - (must be Current) Polished, Articulate Excellent written and verbal communication skills. Must be able to produce with minimal or no errors Ability to "jump right in" Knowledge in ALL aspects of Corporate Travel Domestic and International Team Player Easy to get along with Great Customer Service Skills Must be able to work independently Must be Technically Savvy THIS IS NOT AN ENTRY LEVEL POSITION!! Min 1-2 years Travel Industry Experience. CURRENT TRAVEL INDUSTRY EXPERIENCE IS A MUST!!
Jul 19, 2019
Full time
SENIOR LEVEL CORPORATE/INTERNATIONAL/VIP TRAVEL - EXCELLENT SALARY
We have an excellent opportunity for you! If you are a corporate agent who would like to take their career to the next level. Working directly for the for this well-established firm, that values their people and their success. Excellent Pay and working conditions with growth potential, sounds good to you? This is an On-Site location located South East PA. Sabre is desired but will cross train right person. 4-year degree is preferred.
Immediate need for highly experienced agent SABRE (preferred)- On-Site South East PA, International - VIP's (Must be able to work in-house) Must be well versed in all aspects of corporate travel, including, air, car, hotel bookings. Must be able to multi-task Candidate should have excellent communication skills both written and verbal. Candidate should know all phases of corporate travel International & Domestic.
SABRE GDS - (must be Current) Polished, Articulate Excellent written and verbal communication skills. Must be able to produce with minimal or no errors Ability to "jump right in" Knowledge in ALL aspects of Corporate Travel Domestic and International Team Player Easy to get along with Great Customer Service Skills Must be able to work independently Must be Technically Savvy THIS IS NOT AN ENTRY LEVEL POSITION!! Min 1-2 years Travel Industry Experience. CURRENT TRAVEL INDUSTRY EXPERIENCE IS A MUST!!
Personnel Travel Consultants
New York, NY 10017, USA
VIP Corporate Travel Consultants - on-site in NYC - Competitive Salary/Benefit Package
37.5-hour work week (working hours are between 8:30 am – 6:00 pm) SABRE GDS –
Working on High Profile Account Financial Account
Must have High Level of Service / White Glove Service Expected /Excellent Customer Service Skills
Attention to Detail
Accuracy & Consultancy Expected
Proficient on SABRE / Booking both Domestic & International Travel
Jun 26, 2019
Full time
VIP Corporate Travel Consultants - on-site in NYC - Competitive Salary/Benefit Package
37.5-hour work week (working hours are between 8:30 am – 6:00 pm) SABRE GDS –
Working on High Profile Account Financial Account
Must have High Level of Service / White Glove Service Expected /Excellent Customer Service Skills
Attention to Detail
Accuracy & Consultancy Expected
Proficient on SABRE / Booking both Domestic & International Travel
Personnel Travel Consultants
New York, NY 10158, USA
Corporate Travel – Team Leader – hands on position – located in New York City
Hands on - Team Leader’s goal is to provide leadership to manage an on-site and virtual team to meet and exceed client expectations. problem solving, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion.
Act as a liaison between travel advisors, company management and the client maintaining open communication, and ensuring that all service issues are addressed and resolved in a timely manner.
Mentor and develop the team so they deliver white glove service to all clients
Provide high-end corporate travel services for high volume, fast-paced accounts including hotel, airline, rail, rental cars and transfers/car service
Use preferred partner relationships for best availability, rates, and additional benefits to ensure maximum access and highest service levels for clients
Coordinate team schedules ensuring that the department has proper coverage and each team member adheres to the schedule,
Ensure that each team member attends at least 2-4 quarterly training opportunities (Preferred Vendor related, GDS, etc.) Ensure that corporate is always represented at open forums and at POA.
Monitor performance. Review productivity reports and ensure performance on sales, bookings, and quality to identify areas of improvement for each team member.
Analyze and evaluate processes in order to identify cost reducing opportunities and to recommend appropriate solutions.
Promote Company’s core value and mission statement.
Ensure that auto-ticketing parameters are up to date with service fee structure and agent IDs (in coordination with company technology team).
Ensure that all advisors follow all standard operating procedures.
Ensure monthly fees such as CCRA, web reporting, etc. are charged and invoiced.
Proficiency on Sabre GDS a must.
Ability to work well under stress and with tight deadlines.
Ability to communicate clearly and professionally with clients, supervisors and co-workers both verbally and in writing.
Must be proactive with an ability to work independently and in a team with direction from a manager.
Strong organizational skills required to maintain up to date and accurate records and client correspondence.
7+ years of experience as a travel advisor necessary.
3+ years of supervisory experience required
Jun 25, 2019
Full time
Corporate Travel – Team Leader – hands on position – located in New York City
Hands on - Team Leader’s goal is to provide leadership to manage an on-site and virtual team to meet and exceed client expectations. problem solving, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion.
Act as a liaison between travel advisors, company management and the client maintaining open communication, and ensuring that all service issues are addressed and resolved in a timely manner.
Mentor and develop the team so they deliver white glove service to all clients
Provide high-end corporate travel services for high volume, fast-paced accounts including hotel, airline, rail, rental cars and transfers/car service
Use preferred partner relationships for best availability, rates, and additional benefits to ensure maximum access and highest service levels for clients
Coordinate team schedules ensuring that the department has proper coverage and each team member adheres to the schedule,
Ensure that each team member attends at least 2-4 quarterly training opportunities (Preferred Vendor related, GDS, etc.) Ensure that corporate is always represented at open forums and at POA.
Monitor performance. Review productivity reports and ensure performance on sales, bookings, and quality to identify areas of improvement for each team member.
Analyze and evaluate processes in order to identify cost reducing opportunities and to recommend appropriate solutions.
Promote Company’s core value and mission statement.
Ensure that auto-ticketing parameters are up to date with service fee structure and agent IDs (in coordination with company technology team).
Ensure that all advisors follow all standard operating procedures.
Ensure monthly fees such as CCRA, web reporting, etc. are charged and invoiced.
Proficiency on Sabre GDS a must.
Ability to work well under stress and with tight deadlines.
Ability to communicate clearly and professionally with clients, supervisors and co-workers both verbally and in writing.
Must be proactive with an ability to work independently and in a team with direction from a manager.
Strong organizational skills required to maintain up to date and accurate records and client correspondence.
7+ years of experience as a travel advisor necessary.
3+ years of supervisory experience required
Entertainment Travel Agent – West Coast
Dedicated account- Sabre- Must have either entertainment or production experience- day hours range between 6:00 am -9:00 pm PST- also have a 3:00 pm-12:00 midnight PST and weekend shifts - Competitive Salary / Benefits
Sabre proficient and all current travel technology tools
Highly skilled Corporate Travel Professional. Agent MUST have the following to be considered for the job:
Current Sabre experience
Entertainment or production experience
Strong International Reservations
Be familiar with Online Booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Jun 19, 2019
Full time
Entertainment Travel Agent – West Coast
Dedicated account- Sabre- Must have either entertainment or production experience- day hours range between 6:00 am -9:00 pm PST- also have a 3:00 pm-12:00 midnight PST and weekend shifts - Competitive Salary / Benefits
Sabre proficient and all current travel technology tools
Highly skilled Corporate Travel Professional. Agent MUST have the following to be considered for the job:
Current Sabre experience
Entertainment or production experience
Strong International Reservations
Be familiar with Online Booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Experienced International Group Air Agent to work for a Tour Operation Company Preferably on-site in NJ, however, will consider a candidate with the right experience outside of NJ.
Must have Group Experience with Negotiations – Extensive Knowledge of Bulk Fares, Zone Fares & Ticketing,
Must be Sabre Specialist
Looking for an experienced HIGH-LEVEL international Group Air Agent Proficient SABRE GDS
Applicant must be bright, articulate, organized and have the ability to multi-task.
Full knowledge of Ticketing including refunds, re-issues & exchanges
Experience in using MS Word and Excel software packages
Excellent Interpersonal Skills
Proficient knowledge of the travel industry
Jun 12, 2019
Full time
Experienced International Group Air Agent to work for a Tour Operation Company Preferably on-site in NJ, however, will consider a candidate with the right experience outside of NJ.
Must have Group Experience with Negotiations – Extensive Knowledge of Bulk Fares, Zone Fares & Ticketing,
Must be Sabre Specialist
Looking for an experienced HIGH-LEVEL international Group Air Agent Proficient SABRE GDS
Applicant must be bright, articulate, organized and have the ability to multi-task.
Full knowledge of Ticketing including refunds, re-issues & exchanges
Experience in using MS Word and Excel software packages
Excellent Interpersonal Skills
Proficient knowledge of the travel industry
