2 Global Travel Applications jobs

Position Summary: Implementation Specialist’s is responsible for overall implementation of new clients into internal processes as well as the implementation of new technology or processes for existing clients. Travel Technology Support Specialist’s responsibility is to service internal and external customers by p roviding day-to-day support for all travel technology applications.    Implementation Manager Responsibilities: * Establish implementation project plans, define and gather customer requirements. * Exercise proven strategic and qualitative decision-making to plan and implement programs and tasks, ensuring the implementation is tailored to each customer’s needs. * Conduct regular meetings and maintain consistent, professional communication with the customer throughout the implementation and post-implementation processes. * Maintain effective working relationship with all departments to ensure all aspects of customer projects/program...

Our Travel Technology Client is modernizing the infrastructure of the $1.4 trillion travel industry in order to bring freedom, simplicity, and trust to travelers everywhere.  In the role of Product Support Analyst, you will be responsible for answering and triaging support cases raised by the internal and external customers of the Client platform. From triaging to troubleshooting, you will be at the forefront of customer satisfaction. Responsibilities: ·       To be a founding member of the company Product Support team ·       Triage of tickets raised by customers, including reproducing errors, troubleshooting and prioritizing. ·       Respond to customers within the defined SLAs ·       Record, track and document the helpdesk tickets using the required customer support software.  ·       Troubleshooting issues that are raised by both internal and external customers. ·       Manage and maintain a prioritized backlog...