Jan 22, 2020
Full time
ABOUT CIE TOURS INTERNATIONAL:
For more than 85 years, CIE Tours International has provided travelers with the highest quality vacation experiences to Ireland, the UK, Iceland and Italy. With offices in New Jersey, Dublin and London, CIE Tours enjoys an excellent reputation among its customers with exceptionally high service delivery. Visit us at www.cietours.com for more information on our company.
SUMMARY:
The Air Specialist is responsible for the quoting, booking, and management of international air bookings in a timely, accurate, and profitable manner. Position will provide air to, but not limited to Ireland, Britain, and Europe from North American gateways. Candidate will have a strong working knowledge of air contracting, GDS technology, and ticket issuance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle inbound and outbound calls from reservations/consumers/travel agents
Review airline schedule changes and advise reservations staff/customers as necessary
Ensure updates to bookings are made accurately and timely
Process air cancellations and other related services promptly
Understand and abide by airline contracts held with various airline partners
Availability to work variable shifts, including nights and weekends
Work in partnership with Group Department to manage the pricing and deadlines of group block air bookings
Evaluate and suggest revisions and enhancements to air processes within system integration, supplier relationships and inter-departmental workflow
REQUIRED EXPERIENCE AND EDUCATION:
Bachelor Degree or equivalent experience in related field
Have firm knowledge of airline ticketing system (Sabre Preferred), PNR Creation, Refunds and Exchanges
Ability to provide superior customer service in a fast-paced environment
Proficient in Microsoft Office Products
Strong presentation and communication skills
Track record of being results oriented and quality driven
