Oct 29, 2019
Full time
The Application Support Specialist (GDS Support) role is responsible for providing GDS Support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure within Agency Services and Operations.
Agent GDS Questions (formats, workflow, processes)
Agent & Agency Implementations
GDS Software installation & support
TripCase agent & client support/corporate client setups
Hotel Rate Code Updates
Agent processing questions and concerns
Miscellaneous Ticketing and Processing Requests
Review Bookings for Fraud
3 -5 years’ experience on Travel GDS system: SABRE (Other GDS systems a plus)
Excellent customer service skills.
Thrives in a fast-paced environment and able to handle multiple responsibilities.
Excellent oral and written communication skills and attention to detail
Advanced knowledge of the travel industry
Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions.
Flexible work hours
GDSx/Concur Compleat experience is a plus
