2 GDS Applications jobs

Deliver training in classroom environment, webinar, and one-on-one on the following: Basic and Advanced Sabre to agents with varied skillsets and industry experience. Includes ticketing, exchanges, cars, hotels, invoicing, etc. New-hire on boarding Sabre Red Apps Accounting Systems ( Agresso ) Provides support in all areas noted above Assists in the following: Needs assessment, design and development of curriculum, jobs aids, checklists, manuals, resource guides, etc. Implementation of product roll-out Identifies and suggests ways to improve/streamline inter-department processes and procedures as they relate to Sabre and our back office. Support queries about Sabre and our back office in a help desk environment Scheduling and training for group sessions, one-on-one and webinars   Job Requirements Minimum 5 years’ Sabre and travel agency experience, as a trainer, manager, or agent. Sabre 360 preferred. Exceptional knowledge of Sabre (ticketing, exchanges, Profiles) Strong command of back office processes and procedures as they relate to Sabre Excellent written and interpersonal communication skills Strong public speaking and presentation skills Advanced knowledge of MS Office (Excel, Word, PowerPoint and Outlook). Ability to produce professional quality handouts and presentations Demonstrated project management and delivery skills (e.g., planning, resourcing, controlling, delivering, quality assurance, etc. Ability to operate individually and employ solid decision-making skills Worldspan, Apollo or Galileo experience is a PLUS Experience with the following tools and technologies is preferred: Knowledge of the ADDIE model, Learning Management Systems and SCORM standards E-learning authoring tools (e.g., Snap!, Camtasia, Lectora, Flash, ToolBook

Travel Technologies role is responsible for overseeing the GDS and Mid Office support teams and providing support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure within Agency Services and Operations.  The role will be responsible for overseeing the team supporting these requests and ensuring that the requests are researched, tracked, escalated and resolved.  The role is also responsible for Mid-Office operations and overseeing development and enhancements of new and existing Mid-Office processes. Collaboration between all departments is a must to ensure processes are working efficiently and that training needs (where applicable) are brought to the attention of appropriate departments to reduce the number of reported errors and concerns. Manage the GDS (Sabre) Support and Mid-Office (Concur Compleat) Support teams Working in the Service Desk environment, manage inbound support request relating to GDSx/mid-office operations. 3-5 years’ experience with GDSX/Concur COMPLEAT Mid-office automation programming 3-5 years’ experience on Travel GDS system: SABRE (Other GDS systems a plus) 3-5 years’ experience programming in a .NET environment - preferred but not required iQCX experience is a plus Agent GDS Questions (formats, workflow, processes) Agent & Agency Implementations GDS Software installation & support TripCase agent & client support/corporate client setups Hotel Rate Code Updates Agent processing questions and concerns Miscellaneous Ticketing and Processing Requests Review Bookings for Fraud Sabre Profiles Issues Thrives in a fast-paced environment and able to handle multiple responsibilities. Excellent oral and written communication skills and attention to detail Advanced knowledge of the travel industry